1780 réponses à ce sujet

[HyperionG3]

Same problem to me, brand new x360 slim, changed the discs at the shop with no success.
This is a serious bug, a lot of people in Italy are waiting for a patch to buy/play the game. Bioware you are loosing your reputation, you should fix this issue as soon as possibile because you got our moneys and we got a not working game, we are not paid for being betatester.

[N3F4ST0]

Electronic Arts, are you here? BioWare? "Now loading" or "Work in progress"? C'mon, fast.

[ventu89]

the only way to have an answer in swearing out loud but i think that this could be also a good way to get a ban.
their silence is the worst answer in a moment like this,they could give us some news like the origin of the problem,how they think to fix it. we just want some of attention (and a patch).

we all learn a good lesson for this new generation of videogame: never buy at day one.

the more time pass the more i feel in "waiting for godot"

130 euro buttati in discarica

[GyppiFX]

I have the same problem, the whole Xbox freezes at the loading screen of the Grissom academy quest..

Italian version, N7 Collector's Edition, downloaded the collector's edition contents, preorder (warzone?) pack, English audio and From Ashes DLC

[Ryan Warden]

Hi, all!

We're still investigating this issue, and I don't have any news to report yet. I did want to let you know that we are working on this, though.

Ryan

[HeraldOfDoom]

Guys, the solution is simple: a patch! For make this happen:

1- SUPPORT THIS FORUM : post replies and tell your friends to do so
2- POST THIS BUG PROBLEM ON FACEBOOK PAGE OF BIOWARE AND MASS EFFECT: it's GOOOOOOOOOOOOOOOOOD advertising for Mass Effect 3!!!
3- POST THIS BUG PROBLEM on others forums of videogames
4- EMAIL AND CALL costumer support of EA

also drop a small stone in the mountain can cause an avalanche...

[GyppiFX]

Ryan Warden wrote...

Hi, all!

We're still investigating this issue, and I don't have any news to report yet. I did want to let you know that we are working on this, though.

Ryan

Thank you for keeping us updated

HeraldOfDoom wrote...

Guys, the solution is simple: a patch! For make this happen:

1- SUPPORT THIS FORUM : post replies and tell your friends to do so
2- POST THIS BUG PROBLEM ON FACEBOOK PAGE OF BIOWARE AND MASS EFFECT: it's GOOOOOOOOOOOOOOOOOD advertising for Mass Effect 3!!!
3- POST THIS BUG PROBLEM on others forums of videogames
4- EMAIL AND CALL costumer support of EA

also drop a small stone in the mountain can cause an avalanche...

Have you read the post right before yours? Bioware reps have already acknowledge the problem and they are working on in, what you propose it's just a distraction for them and I want them to be concentrate on solving this problem as soon as possibile and in the best way possible.

Modifié par GyppiFX, 11 mars 2012 - 03:34 .

[greghorvath]

HeraldOfDoom wrote...

Guys, the solution is simple: a patch! For make this happen:

1- SUPPORT THIS FORUM : post replies and tell your friends to do so
2- POST THIS BUG PROBLEM ON FACEBOOK PAGE OF BIOWARE AND MASS EFFECT: it's GOOOOOOOOOOOOOOOOOD advertising for Mass Effect 3!!!
3- POST THIS BUG PROBLEM on others forums of videogames
4- EMAIL AND CALL costumer support of EA

also drop a small stone in the mountain can cause an avalanche...

Patch what, man? As with any kind of problem, the first thing to do is to identify it and then start thinking up solutions. After thinking you can start implementing the ideas and then you test if your ideas work in the flesh. This all takes time and we are not giving that to them. Nothing to do but be patient and report bugs. The person you expect to monitor this thread and your impatient comments could have been working on a solution.

so: EVERYBODY CALM DOWN! Your posting every 5-10 minutes is not helping.

On the other hand, I am not familiar with procedures and methods of game development, but these things should have come out at testing and not after launch (especially with a messed up launch as this was with the different dates).

In the manwhile, I unfortunately have another similar problem to report:
http://social.biowar...4/index/9761295

[Ryan Warden]

Hmm. It seems like the other issue is a different issue. We're still investigating, though.

[hihey54]

D.Shepard wrote...

ventu89 wrote...

hihey54 wrote...Same issue here.I believe every Italian playing this game on X360 has encountered this bug (provided that he tried to start the quest, of course). If that's the case, I believe that the problem lies within our X360, rather than in the game version.I have lost more than 4 hours trying to solve this bug. It is a shame such big issues still happen nowadays.

i can't imagine that the problem could be in the console and not in the game. the hardware is the same in every console. if what you say it's the truth, in which kind of console is the problem? and how can they fix it if the problem is the hardware?maybe they give us a new xbox 360

I suppose a hardware issue would have affected more than a single quest. The game has been developed for Xbox 360 so hardware incompatibily is unlikely. It's likely a software issue.

You got me wrong. I was not saying that it is a hardware related problem. What I was pointing out was that, as all these issues happened to us Italians only, and since it has been already reported that the problem occurs even with foreign versions of the game, maybe the problem lies in the fact that the region of our consoles is Italy. I bet that if I had bought my xbox in UK I would not have experienced this mess.


Anyway, I am glad to hear that Bioware is working on it already. And I hope they will fix this asap.


As a side note, I have experienced the shooting field freeze too. It looks like we really are unlucky this time, despite having had access to the Alliance Edition (which I bought) :-P


Oh, and I ask my fellow Italians to stop writing in Italian. It does not help Bioware at all.

[N3F4ST0]

Thanks to BioWare to let us know that they are working, I think it's a way to calm the anger caused by a game (paid so much) that currently does not work.
If in this forum we speak Italian is because the majority of Italians do not speak English. We must stop advertising in all the languages ​​of the world (see websites, voice in game, banners and much more) then leaving the technical support entirely in English. When they want to sell you a game they say in all languages​​, but when they have to solve a problem they answer "I do not speak your language" forcing us to use google translate. (lol and yes, i use this now).
But this is not just a problem EA or BioWare, Many brands use this great strategy.

[HyperionG3]

Hoping at least for an ETA from Bioware in the next hours...

[Ryan Warden]

I can't give an ETA just yet, we're still investigating.

[Low Resolution]

Ryan Warden wrote...

Hi, all!

We're still investigating this issue, and I don't have any news to report yet. I did want to let you know that we are working on this, though.

Ryan

Thank you Ryan.

The problems happens a few seconds after the loading screen of the mission, the image of the base in the space. After 2 or 3 seconds the console get frozen and doesn't respond anymore to commands. Full stop. The only way out is an hard restart with the power button.

Likely it looks like a corrupted file issue on the Italian DVD.

Hope this would be of any help.

[Ryan Warden]

Thanks for the added information! I guess I should clarify: our ongoing investigation isn't just based on "is this actually happening?" We just need a more complete understanding of the exact nature of the issue -- we need to know every precise variable that is contributing to it.

Simply put: this is high-priority for us, but it's complicated and so it's taking some time.

Thanks for your continued patience!

[Fefferico]

Dear Ryan Warden,I know that you are working on this big problem but please,can you report to your team that we are so disapponted because we paid 70 euro for being beta tester in your product?Can you imagine what would happen if one person buy a music cd and he could only listen 10 of the 12 tracks inside?
Last but not least we live in Italy , not in America:so many people don't have an internet connection so they bought a product that cannot use correctly.I hope you will solve this problem soon and I hope that you apologize Italians consumer with some kind of present.
Cheers.

[Vaxyl]

I told you guys , this will take atleast 2 weeks ...i'ts the normal time required to fix any kind of problem.

[Low Resolution]

Ryan Warden wrote...

Thanks for the added information! I guess I should clarify: our ongoing investigation isn't just based on "is this actually happening?" We just need a more complete understanding of the exact nature of the issue -- we need to know every precise variable that is contributing to it.

Simply put: this is high-priority for us, but it's complicated and so it's taking some time.

Thanks for your continued patience!

My setup:

- ME3 N7 CE
- Xbox 360 Italian
- Game preordered and bought in Gamestop Italy, of course in Italian
- Imported ME2 Character, previously imported from ME1. It's the standard Shep. Inflitrator class.
- All mates saved at the end of ME2 (of course ;-)
- Played all the ME2 DLCs
- Italian dub (not very good this time), english subs.
- "From Ashes" DLC installed and finished.
- "Mars" and "Palaven" missions completed.
- N7 "Cerberus Labs" mission completed.
- First Citadel trip done.
- Extreme / Hardcore level.

How to replicate the issue:

- Open the galaxy map.
- Select the system of the mission
- In the system travel to the spacebase
- Select the squad member (Garrus and Liara, in my case)
- Check the weapons (I like to stay light)
- After weapons checking I see the loading screen
- After 2-3 seconds the console get frozen, stuck with the loading screen and DVD animation in the right bottom corner.

Maybe, I say maybe, there is an issue loading the cutscene. It's just a speculation.

Little question: can I play "Sur-Kesh" or will I loose the opportunity to play "Grissom Academy"?
Note: I am also experiencing the Hanar Diplomat mission bug.

Modifié par Low Resolution, 11 mars 2012 - 11:03 .

[Fefferico]

This thread is gonna to be upped forever and ever,untile Reapers will come to us

[greghorvath]

I still don't know what caused the problem, but here is the solution (at least for the PC edition):

Go to origin, right click on ME3, run repair install. Grissom academy, cerberus scientis missions are playable.

I still don't have From Ashes active, but perhaps that mission locked down so I would need another savegame. Well, there is always the 2nd playthrough...

[ventu89]

i hope that bioware give free access to some future dlc because of this serious problem,it would be the minimum thing to do.

they're still investigating means that they still don't know the origin of this issue. it's not a good news,we'll not see the patch before the next week end :-(

[AlexDemoIT]

same thing to me. C'mon Bioware...
here's my setup

- Italian ME3 N7 Collector Edition
- Italian Xbox 360 Arcade
- Both Discs installed on 250gb HDD
- Using Disc 2 (Edit: the game requested it)
- Imported ME2 Character, previously imported from ME1. It's the standard Shep. Vanguard class.
- All mates except Mordin,Grunt saved at the end of ME2
- Played "Arrival" ME2 DLC
- Italian dub and subs.
- "From Ashes" DLC installed
- Last mission: Tuchanka
- Medium level.

Modifié par AlexDemoIT, 11 mars 2012 - 11:47 .

[Dhamon78]

Same Issue for me!

- Italian ME3 Standard Edition
- Italian XBox 360 arcade with a 160GB HDD
- Both discs installed
- Disc 2 requested and inserted in the tray
- Imported ME2 - ME1 standard infiltrator character
- All squad saved in ME2;
- All DLC played
- "From ashes" installed and completed;
- Last mission: Palavel;
- Medium level.

Freeze happens right after the loading screen (withn 5 seconds) and also the animation "caricamento (the italian for loading" stops.

I want a patch right now Ryan I give to your company 70 bug-free euros for your game!!!!!!!

[D.Shepard]

Ryan Warden wrote...

Thanks for the added information! I guess I should clarify: our ongoing investigation isn't just based on "is this actually happening?" We just need a more complete understanding of the exact nature of the issue -- we need to know every precise variable that is contributing to it.

Simply put: this is high-priority for us, but it's complicated and so it's taking some time.

Thanks for your continued patience!

If there is anything we can do to make your invastigation faster just let us know.
You can imagine how eager we are to continue our ME3 adventure and this tech inconvenience is putting us in a very, let's say, unpleasing situation.
We don't have alternative: we stop playing SP before Priority: Citadel 2 or we skip this relevant quest; loosing fine weapons ( I personally love the Mattock), the meeting with a ME2 character, the chance to complete a quest started on the Citadel etc...

If it may help you I can repost what I already wrote before:
I have both N7 collector edition both the standard edition and the issue happens with both disks. I have of course activated the N7 online pass, in order to get the CE bonuses.

From what I heard the issue happens with both edition, regardless of the DLC presence or the English voice acting file.
Personally I downloaded it because the original voice acting of ME3 is great!

By the way we really hope you'll find a solution soon. I'm a BW fan since the time of Star Wars Knights of the Old Republic and I know you value your fans and customers.
Please keep us informed. Even a small info can keep our hope alive.

[ventu89]

is a sort of compensation expected for this problem?