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Grissom Academy quest: loading screen freeze bug


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#151
D.Shepard

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Lord Nikon 001 wrote...

Hey! I was totally unable to get this quest loaded. Same problem as everyone else. X-Box freezing up all the time. 3 times this happened to me. But just now, I started to play it. The mission actually loaded! The only thing I did differently was I started my X-Box and ME3 game with disc 2 inserted already instead of disc 1. Also, in case it somehow matters, I had just completed the N7: Cerberus Abductions mission. Hope this helps someone. Or hey! Maybe I got a glitch and the mission just happened to load properly for once. Who knows...


hihey54 wrote...

Confirmed that the mission does NOT load if you start the game with disc 2 inserted.
I have completed Cerberus: Abductions, so I can't verify if that was the problem (although I haven't tried starting the quest AFTER having completed it). However, I did quite a bunch of missions since I first encountered this issue. I'll try restarting it again soon and I'll let you know.


I tried the same procedure the day I encountered the problem and it didn't work.
The only think I haven't tried yet is to save on Normandy whith disc 2, then starting the mission

Lord Nikon: do you remember if the file you loaded before you stated the mission was save while disc 2 was inserted?

There would be a last "game circumstance" I have still changed: using a non-costumizable armor insted of the modular N7 one. I don't know how can it change something but I could try.

#152
Ryan Warden

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ventu89 wrote...
they don't have it as high priority. they had to do a complete test of all version before the release date. i prefer a new postponement than a game with big issue for 130€


We do have it as high priority. :)

#153
Low Resolution

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Thank you Ryan.
Is there anything we can do to facilitate / speed up your analysis?

#154
HeraldOfDoom

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Remember Skyrim? I ended "Blood on Ice" quest and many others nearly three months after the release of the game ... I hope that does not happen the same thing

I appreciate that Ryan and the others responding to the post and I thank them but try to understand our disappointment after a long waiting!

#155
Dhamon78

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Ryan Warden wrote...

ventu89 wrote...
they don't have it as high priority. they had to do a complete test of all version before the release date. i prefer a new postponement than a game with big issue for 130€


We do have it as high priority. :)


I really hope that is a your company high priority with a really effective CAPA because if you can't fix this bug very soon this will be second game released by Bioware with a lot of bugs in few months and will also be the last bioware title that I'll buy. Is incredible that a complete part of the game doesn't work! My euros were bug-free money and I want a game that works in all ways!!!!

Regards

#156
NikyAT1

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I found this one, an italian article. They said to uninstall the "Disc 2" to fix the problem. Can someone please try and tell if this works? Uninstall ONLY the second disc. I can't try right now!

#157
D.Shepard

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D.Shepard wrote...

Lord Nikon 001 wrote...

Hey! I was totally unable to get this quest loaded. Same problem as everyone else. X-Box freezing up all the time. 3 times this happened to me. But just now, I started to play it. The mission actually loaded! The only thing I did differently was I started my X-Box and ME3 game with disc 2 inserted already instead of disc 1. Also, in case it somehow matters, I had just completed the N7: Cerberus Abductions mission. Hope this helps someone. Or hey! Maybe I got a glitch and the mission just happened to load properly for once. Who knows...


hihey54 wrote...

Confirmed that the mission does NOT load if you start the game with disc 2 inserted.
I have completed Cerberus: Abductions, so I can't verify if that was the problem (although I haven't tried starting the quest AFTER having completed it). However, I did quite a bunch of missions since I first encountered this issue. I'll try restarting it again soon and I'll let you know.


I tried the same procedure the day I encountered the problem and it didn't work.
The only think I haven't tried yet is to save on Normandy whith disc 2, then starting the mission

Lord Nikon: do you remember if the file you loaded before you stated the mission was save while disc 2 was inserted?

There would be a last "game circumstance" I have still changed: using a non-costumizable armor insted of the modular N7 one. I don't know how can it change something but I could try.


UPDATE:
I tried to use the "alternate" armor and the bug occurs. The last thing I can do is playing Cerberus abductions N7 mission before thrying again Grissom Academy. Sadly I hadn't the time to play it when I changed the armor.
If the result is positive I'll tell you imediately.

NikyAT1 wrote...

I found this one, an italian article. They said to uninstall the "Disc 2" to fix the problem. Can someone please try and tell if this works? Uninstall ONLY the second disc. I can't try right now!


I haven't even installed the game.

Modifié par D.Shepard, 11 mars 2012 - 07:55 .


#158
Sauca

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I have the same issue. hope they solve as soon as possible.

#159
MarcoItaly

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Same problem here.
First xbo 360 model with hdmi. Near 10 hours og gameplays. Game freeze while loading. i read on forums that uninstall the second dics from hdd and play the game from second disc directly resolve the problem but not for me.



cloudberserker wrote...

I read alot about this bug on other forums (italian forums), don't know if it's a problem with the Italian version only, the N7 edition or something else, but basically A LOT of people, myself included, are experiencing an hard lock of the 360 during the first loading screen before the Grissom Academy quest (the loading screen with the image of the Academy, after the squadmates selection and the weapon selection). It's not a dvd problem or a console problem, I've visited 4 or 5 italian videogames forum and basically everyone are experiencing this. I've tried the usual stuff: from HDD, from discs, clear cache, change resolution, quick save, auto save, you name it. Nothing.
This is a BIG issue, since the quest fails after a certain point in the game.

Any solutions?

EDIT: It seems it's affecting every italian copy of the 360 version



#160
MarcoItaly

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Also I would like to mention that italian spoken is cutted in a lot of scene or out of sync from the or dialogues overlaps

#161
NikyAT1

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MarcoItaly wrote...

Also I would like to mention that italian spoken is cutted in a lot of scene or out of sync from the or dialogues overlaps

Noone will fix this. I'm sure.

#162
AlbiDJ

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Same problem for me as well grissom academy
Freeze, i've done all side missions and next is citadel 2
Priority mission , i don't want to fail grissom academy
So i'm left only with multiplayer to do.... I'm going to try
Uninstalling the game doubt it's going to work. I'm really sad.

#163
NikyAT1

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I've heard lot of people trying everything. Installing only a disc, do not install the game, clear the cache, ecc...
Message for BioWare: i've read that if the game work in a console, the same disc DOESN'T in another. May this help?

#164
GyppiFX

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MarcoItaly wrote...

Also I would like to mention that italian spoken is cutted in a lot of scene or out of sync from the or dialogues overlaps

That's just how Italian dubbers do their job: bad. eh it's not even all their fault, they have to translate and dub everything without even see menus or the cut-scenes which they are dubbing.. if it was for me, no game should be sold without an option to listen to the original english audio.

#165
NikyAT1

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In this game, you can download (for free) the English language...

#166
AlbiDJ

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Has anyone bought the game from the uk
So we can understand if it's only a region
Problem??

#167
SirJoe1971

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it also seems (not sure) that if you do 3 missions BEFORE you do it since you receive it you are no more able to do it!

thanks Bioware! perfect place for a bug!

#168
MarcoItaly

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We trust you. I don t think it s a skin or related graphic glitch, seems something about unreal engine and resources, italian language resources. Probably because italian translation files are not at the same offset the software thinks they should be on dvd, or different memory usage or different long size than english version. Maybe a memory outrun.
Makes a patch for us where a log files is automatically sent  to U

also In the level where u have to fight against aracnies there is a animation glitch. Rocks should fall and block exit but u can hear the sound but no animation and after a whyle shepard say they have to find a different path and graphics restore. But it s ok i don t have test it with english audio yet maybe my second play. Grissom is more important


Cheers



quote]Ryan Warden wrote...

Thanks for the added information! I guess I should clarify: our ongoing investigation isn't just based on "is this actually happening?" We just need a more complete understanding of the exact nature of the issue -- we need to know every precise variable that is contributing to it.

Simply put: this is high-priority for us, but it's complicated and so it's taking some time.

Thanks for your continued patience![/quote]

#169
GiuseppeMaggio

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How much time we have to wait?? -.- Go Bioware go! Bioware <3

#170
max_gue_17

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Same problem here.
N7 Xbox360 version.
I will not play the game until a patch will be released. If it were possible I would have uploaded the save file to you so you could check the problem or the error. But still, if you just play about 8-9 hrs the game in italian you would find the problem for sure.
Still, i paid 80€ for this game. I sincerely hope you're gonna fix this ASAP.
I already GIFTED you 3 months on SW:TOR subscription even though it still has many issues, but I thought you would have learned from your mistakes.
I used to love you Bioware, but from Dragon Age 2 it has been a very disappointing producer-customer relationship. Sadly, I think this is the last game of yours I'm gonna buy at day-one.

#171
DeuSalvo

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So sad..

#172
HyperionG3

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SirJoe1971 wrote...

it also seems (not sure) that if you do 3 missions BEFORE you do it since you receive it you are no more able to do it!

thanks Bioware! perfect place for a bug!


I tried to do the Academy quest just after i received it and it freezed. Tried also to uninstall only the disc 2 with no success.

#173
Allions1

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Nice damned bug! I didn't done the mission because was bugged, and after the end of act 1 i recieved a communication that the mission was "failed" and the academy completely destroyed! So i had to get back to an older savegame (7 hours of gameplay before) and restart from there... then i need to stop there until this damned fix will be live.

When this fix will be live? 1 - 2 days? More?

Also another side mission is bugged due to this bug, because in this other mission the objective is to retrive an object from the grissom academy. So please, fix this!

#174
kikko85

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Hello everyone.
Needless to say I have the same your problems.
I wanted to know how much we get paid to do the beta testers, because after taking the collector for 90 € I think the case for us to work for free

#175
Vertrix

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how long will it take to be fixed? because i had to play one playtrough without that quest, and ion my 2nd i want to play it.