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[Heliol3]

I am having trouble on the Menae mission. After finishing visiting the Citadel I went to Eden Prime and got the Prothean. Then I headed to Menae to rescue the Primarch. After I speak to the General I head over to the ladder to climb up and head to the Comm Tower. Unfortunately, I can't actually climb the ladder. My squadmates can when I order them. I tried running straight at it, using the spacebar, double tapping the spacebar, heading around the back, etc. I even restarted the mission, but it gives me the same problem. I did contact EA tech support and they said to post in the forum to get answers on how to fix it so I am. Hopefully someone can help me because I can't believe I spent $80 on the collectors edition and I can't even get past the 2nd mission I take after actually getting to the Normandy.

[Batviper]

You climb that ladder much later during the mission.If I remember correctly you are supposed to go to the gate to the left of that ladder,it will open automatically for you.Just press V and it should show you where you are supposed to go.