463 réponses à ce sujet

[saladdoger]

i've got a tracking number it works on parcelforces site, but doesn't show anything barring express 24, but i did chose free delivery, so look like its been upgraded by game for free

[iFire]

 Once you get the GAME email:

"Track Your Special Delivery Order*
If your order is being sent by Special Delivery your tracking number is:

Please visit the Parcel Force website at http://www.parcelforce.com/portal/pw and enter the order number above to check the status of your parcel."

You can track your item on day of getting that email, Parcelforce will update their website between 6pm-3am, with your tracking details. And if you can see these (say if you looked in morning and it says 'Out For Delivery') then you'll be getting your copy of Dragon Age two days early in the UK.

Lets keep our fingers crossed guys! Lets hope we get our copies tomorrow, as that would be awesome!

[LordGarm]

Yey! There was some development with my order.



"Your credit/ debit card has been authorised and your order is now being released for packing."





It should be shipped tomorrow but I really doubt it will arrive Friday. Looks like I'll have to spend the weekend without DA: O. I'm from Portugal so it's 3-5 days of wait, although in the past I received packages from the UK in 2 days.

[StrangerStill]

I got the same deal on the Parcelforce site as you guys, all it shows is Express 24, so hopefully it will arrive tomorrow.

[Garvieloken]

Dont worry too much about the Royal Mail strike, amazon have already made arrangements so we shouldnt see the effects...however knowing our luck, we will still get F**ked ((



Good luck getting copies everyone, im really hoping I get mine by Friday cos have already booked that day off from doing my essays! : )

[AgentGeej]

Well its the A.m now and the parcel force site is stuck telling me the same old thing.
Express 24 service with no update on tracking, not even a mention on what depo its at, I'm starting to think we're %$*& outta luck for a early delivery.

Edit: As the whole "tracking my game" thing is doing a nice job of distracting me from a rather important job interview tomorrow I decided to be a bit of a git and e-mailed parcel force a polite "its been 24 hrs why is there no tracking for my package".
I'll let you all know of any developments

Modifié par AgentGeej, 04 novembre 2009 - 08:00 .

[Lethal_Liam]

Well mine was despatched yesterday but the parcelforce tracking number still isn't working



I'm hoping that it arrives today and they just don't care too much about updating the tracking service.

Also strangely, Game have yet to take the money from my account despite having sent the game.

[MrKrisSatan]

i'm collecting my copy in store on friday

[Dougz_G]

does anyone still have the status "Your order is currently held as a Preorder"?



i do and its getting annoying, i was hoping to get it tomorrow but that seems unlikely unless the status changes some time today, fingers crossed.

[Warlorddaslayer]

I just got it today (living in Belgium).
So, I think they have indeed sent them if that's your order status.

[LankeyGit]

Warlorddaslayer wrote...

I just got it today (living in Belgium).
So, I think they have indeed sent them if that's your order status.

Thats with the UK GAME preorder? 
Strange they can get it overseas quicker than they get it to people in the UK

[Haasth]

You already got it? Lucker, I don't yet... (Netherlands).

[fluffyamoeba]

Amazon switched from Royal Mail several weeks ago, so you should be ok with them.

[RavenholmeCP42]

AgentGeej wrote...

Well its the A.m now and the parcel force site is stuck telling me the same old thing.
Express 24 service with no update on tracking, not even a mention on what depo its at, I'm starting to think we're %$*& outta luck for a early delivery.

Edit: As the whole "tracking my game" thing is doing a nice job of distracting me from a rather important job interview tomorrow I decided to be a bit of a git and e-mailed parcel force a polite "its been 24 hrs why is there no tracking for my package".
I'll let you all know of any developments

I did the same, got a reply this morning saying that it actually hasn't been dispatched from the sender. So, we've got valid tracking numbers, but GAME hasn't actually released the packages yet.

[FlintlockJazz]

I don't get anything from Game anymore, not since the last time when my order just disappeared and their response was to accuse me of lying. Their prices are also not the best, and they don't provide any more specialist help than any other non-gaming store does anyway, but I'm sure for every retailer there's at least one person with a bad experience.

[LankeyGit]

Johohoho.Ehehehe wrote...

LankeyGit wrote...

Warlorddaslayer wrote...

I just got it today (living in Belgium).
So, I think they have indeed sent them if that's your order status.

Thats with the UK GAME preorder? 
Strange they can get it overseas quicker than they get it to people in the UK

I heard that there was (gonna be) a strike at Royal Mail company so perhaps that is the reason why the UK playes are getting their games later than those from other European countries. Maybe it's just hearsay, I dunno.

Very possible except that practically every company has switched from Royal Mail for deliveries recently. GAME happens to be one of those

[BlindHamster]

okay guys, I emailed Parcelforce asking about the order, here is what they said:



Dear Alisdair Smith





Thank you for your enquiry.





Please accept my apologies for the inconvenience caused to you as a result of this failure. I can understand your frustration at the delay in receiving your parcel.





According to our records, the item is still at the sender's address and has not been collected.





Please can you confirm with the sender that the parcel was collected by Parcelforce Worldwide and the parcel number given to you is correct.





If the parcel has been collected, we will need to start a search for the item. If the parcel has not been collected, then the sender will need to rebook the collection.





If you need us to place a search on the item, please send the following details:





Parcel Number

Sender's Details (name, address, *contact telephone number)

Recipient's Details (name, address, *contact telephone number)

Posting Date

Description Of Item

Value Of Item

Service Parcel Was Sent On





*Please note our Search Team require telephone numbers in order to contact either the sender or receiver of the parcel and helps speed up the investigation. A search will not be initiated without this information.





I am sorry I am unable to resolve your enquiry fully at this stage.





Kind regards



so it looks like Game Genuinly planned to send them out, then didn't.... not great

[Sakluce]

LankeyGit wrote...

Warlorddaslayer wrote...

I just got it today (living in Belgium).
So, I think they have indeed sent them if that's your order status.

Thats with the UK GAME preorder? 
Strange they can get it overseas quicker than they get it to people in the UK

I think its just the variable is more when you involve more people/countries and the package travels more distance.

Personally, i've been expecting this game on the day of release and I have not seen or received anything to make me think otherwise. Its possible I may get the game a day early but I am not expecting it.  I received an email from game with a promise to get the game to me on release day.

I am delighted to let you know that your Preorder for Dragon Age:
Origins GAME Exclusive Collector's Edition is now being processed
subject to successful payment being taken from your credit card when it
is dispatched. The order will be despatched by your chosen delivery
method in time to reach you for the day of release.

I've also bought other titles recently and during the ordering process, game have assured me that the delivery will not be affected by the strikes, even if it means upgrading my delivery choice so try not to worry and try not to expect early delivery. They have promised release day delivery and thats what we should expect, anything earlier will be a bonus

[roteus74]

Got copy today also. I am living in Luxembourg.

[Haasth]

Dear Customer,



Thank you for your recent preorder.



Due to the industrial action by Royal Mail, we're doing things a little bit differently here at GAME

Towers to ensure we despatch your preorder in time for release day delivery. This includes

processing your order early.



As a result, you may have received an email telling you that 'your preorder is on its way'.

You may even find that your account has been debited.



Sadly this does not mean you'll be getting your game early. It simply means we've started the

ignition, our foot is to the floor, the wheels are spinning...



we only have to release the handbrake and your game is on its way!



In short, your preorder is ready and waiting and raring to go!



Happy gaming!



The GAME

Customer Services Team



---------

Latest e-mail I received.

Latest status log entry:

02/11/2009 Your order has been dispatched.



Guess I just got to wait now, no?

[RGilbert24]

Just incase people haven't read the parcelforce topic, basically GAME has screwed all the pre-order customers over by holding onto the games until thursday. So even though we have pre-ordered the game, we wont be getting it early like we usually do.

[Aeson]

This is honestly is not a smart move by GAME, i have ordered my last few games from them, including Borderlands which came very early on thursday morning the day before it was due out.



Normally games ordered from them come a day early and if people ordering from them overseas are getting it early then GAME are well and truly screwing us over considering its GAME UK amd why if the game is ready to be dispatched didnt they realise it yesterday so at least parcelforce have it and we dont feel like weve been charged for nothing so far.



I probably would have been better ordering it from amazon they tend to deliver a day early as well, Oh well i guess the brits get the short end of it again.

[Aeson]

This honestly is not a smart move by GAME, i have ordered my last few games from them, including Borderlands which came very early on thursday morning the day before it was due out.
Normally games ordered from them come a day early and if people ordering from them overseas are getting it early then GAME are well and truly screwing us over considering its GAME UK and why if the game is ready to be dispatched didnt they realise it yesterday so at least parcelforce have it and we dont feel like weve been charged for nothing so far.
I probably would have been better ordering it from amazon they tend to deliver a day early as well, Oh well i guess the brits get the short end of it again.