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[General Ferdinand Foch]

when I log in to the site and look at my registered games, ME2 is no longer there. Also none of the DLC i purchased show up either. When I  try to play ME2, it says you are not auth to use   ..... and gives me a list of all my DLC.

I called EA and they said there was nothing they could do.
thoughts? 

[General Ferdinand Foch]

This was the conversation I had with EA support trying to get the missing DLC added back to my account.


Customer Support: Thanks for contacting EA Help! My name is Customer Support how may I help you?
you: hi
you: i logged into my bioware site yesterday and none of my dlc are there anymore
Customer Support: May I know for which DLC's are you talking about ?
you: yes, the dlc for ME2 all of them, but for example "shadowbroker"
Customer Support: Okay
Customer Support: Which platform (Xbox 360, PC, PS3) are you playing the game on?
you: pc
Customer Support: Okay
Customer Support: Have you register your game on the origin
Customer Support: '?
you: i did when I got it
you: i think you have to in order to download the dlc
Customer Support: Please login into the origin and see your DLC's theer
Customer Support: *theer
you: ok
Customer Support: *there
you: no its not there
you: I am missing : aegispack alt appearance1 alt appearance2 arrival cerberusarc equalizerpack firepowerpack hammerhead inferno kasumi overlord shadowbroker terminus
Customer Support: Okay
Customer Support: Please give me just a moment while I look into this further.
you: ok
Customer Support: Please provide me your email ID associated with your account ?
you: blahblah@blah.com
Customer Support: Thank you
you: thank you
Customer Support: Please check your Cerberus network in yor account now
you: yes, Cerberus is listed there.... I bought that last night along with genesis... its all the stuff I that's older that is missing
Customer Support: Is there any thing else you are missing, Fred
Customer Support: ?
you: yes
you: aegispack alt appearance1 alt appearance2 arrival cerberusarc equalizerpack firepowerpack hammerhead inferno kasumi overlord shadowbroker terminus
you: oops not cerberusarc but all the others are missing
you: ?
Customer Support: Please do not worry, I will add all to your account.
you: oh thank you so much!!!!!!!!
Customer Support: I have added firepower and arrival.
Customer Support: Please check it on http://social.biowar...ntitlements.php
you: I see them...
you: thats great! will you be able to add the others?
Customer Support: I have added the Overload too.
Customer Support: I ams sorry we cannot add kasumi.
you: oh no!
Customer Support: I apologize for this. Fred
you: why not?
you: and how do I get that fixed?
Customer Support: This DLC is not available to us right now .
you: ok, so what should I do to get that fixed?
you: can you put the others back for me?
Customer Support: I have added the Aegis pack to your account also
Customer Support: Fred, that’s all we can add to your account.
you: um, what about the others?
Customer Support: Fred, We don't have all others
you: ok, so what am i supposed to do?
Customer Support: Fred, you need to purchase them if they are available in the store noe.
Customer Support: *now
you: you are telling me that I need to buy them a second time?
Customer Support: I am sorry Fred , They are not available to us, I added the all the DLC's we have for Mass Effect2
you: i don't understand.
you: i bought the dlc in 2010.
Customer Support: I apologize for the inconvenience caused.
you: now they are not listed on my account and I cant use them
you: and there is nothing you can do?
Customer Support: I wish I could help you with this, however they are not available at this moment so it is not possible, I already added the most of them I have.
Customer Support: If you need help with anything else, please feel free to contact us anytime!
you: well I still need help
you: who can I talk to about this issue?
Customer Support: Fred, I am sorry , I would like to inform you that every one of our advisor tell you the same
Customer Support: Because I already helped you the most I can do for you
you: i hear you are unable to help me, are you telling me that no one working for EA can help me?
Customer Support: Fred, regarding this issue I already helped you.
you: well, you helped me, but my issue has not been resolved.
Customer Support: And regarding other DLC's we are not available with them.
you: so I am asking you to tell me who I can contact about it
Customer Support: I apologize for the disappointment caused. But I already told you the reason
you: you said they were not available to you at the moment... does that mean they may be available later?
Customer Support: Fred, we don't have any Information about this that when they would be available to us.
you: ok, so just to be clear. you, EA, does not have access to the DLC for its own game. My account is broken and even though I have already purchased the DLC before the only way I can get it is to buy it again.
Customer Support: Fred, we provided you that which we are able to provide you, but others we don't have , I apologize for the disappointment caused. I
you: i am not mad at you. I am upset with the situation
Customer Support: I do understand, but we don't want to upset you also.
you: well, thanks, but telling someone the only think they can do is purchase something they have already paid for is going to upset people
you: and you are unable to direct me to someone who can help.... which is upsetting as well.
Customer Support: I do understand , but I am helpless on this
you: none the less I do thank you for your time. I will have to try other avenues.
Customer Support: Yes Sure, Hope you will get them
Customer Support: If you need help with anything else, please feel free to contact us anytime!