29 réponses à ce sujet

[Bacon Ace]

Trying to resume my saved game on a 360.  When trying to contact the DA servers I get a message saying they're temporarily down.  Also, when trying to resume a saved game I see: "Unable to load save game as the required downloadable content is not present on the selected storage device.  Please insert a storage device containing the required downloadable content again.
Embri's Many Pockets
Memory Band" 

I'm pretty sure I sold those to a merchant in game.  I can't download them again since the download codes are one time only right?  I definitely have an internet connection on the 360 right now since I'm logged into XBOX Live.  What gives?  Has this been seen before?
Thanks

[switzki]

The following link addresses your issue:

social.bioware.com/forum/1/topic/58/index/172548

Maybe someone will move it to the proper forum and sticky it someday...

[Bacon Ace]

Thanks but that doesn't really take care of my issue. In the steps listed it tells you to delete DLC then connect to the DA servers then re-download. Part of the issue is that when I try to connect to the DA servers it says they're not available. So I can't re-download the DLC to gain the rights to it.

[baldtechnologist]

I've hit the exact same issue.

[kenshindono]

this is a problem I dont see the stone golem or a lot of other items when i log in offline. I dont always leave my xbox online and my internet goes down sometimes. Does that mean i cant play the friggin game without it!? thats stupid



the link given does not work it says thread not found



how can you fix this? this is a pretty annoying issue for me, i see no reason why i cant play the game if im not online, this is an OFFLINE game

[Bacon Ace]

The thread got moved to the appropriate forum, here's the new link: http://social.biowar...67/index/172548

[Jason Leong]

Are people still seeing this?

[switzki]

Bacon Ace wrote...
Thanks but that doesn't really take care of my issue. In the steps listed it tells you to delete DLC then connect to the DA servers then re-download. Part of the issue is that when I try to connect to the DA servers it says they're not available. So I can't re-download the DLC to gain the rights to it.

Unfortunately, if the DA servers are unavailable then you can't play until you can connect successfully. This is true whether you follow those steps or do nothing, as authorizing the additional items from the Promo Item Pack you downloaded requires a connection to the DA servers. Once you can connect, re-downloading as described will ensure that you get the necessary rights so you won't be stuck the next time the DA servers are unavailable. The game will no longer need to talk to the DA servers to authorize your promo items so long as you download each item separately.

[switzki]

Jason Leong wrote...
Are people still seeing this?

I would assume so, unless something has changed with the way DLC is authorized on the backend. To my knowledge there hasn't been a Xbox 360 patch for DA:O yet, so the behavior from the user side should be the same now as at launch.

It seems like this problem can be fixed in a few ways:

1. Break the promo item packs into their constituent parts, forcing each item to be downloaded separately so you get offline authorization for each. The dealbreaker here would be any limits Microsoft Live imposes on DLC size and quantity, since the two packs would explode into 20-some tiny downloads, I imagine.

or

2. Don't treat items from a promo pack as "Downloaded" just because the data is on the drive. Leave them as "Purchased" until the user clicks each item individually to get the authorization. Once they have the authorization, then check whether the data is already on the drive and doesn't actually need to be downloaded.

or

3. Change the Downloadable Content manager to add an authorization step so the user can (a) verify that everything is authorized for offline play and ( acquire missing authorizations without mucking around with data storage. Instead of "Available -> Purchased -> Downloaded" you would have "Available -> Purchased -> Downloaded -> Authorized". Redeem code or purchase from Marketplace to move to Purchased. Click button to download Purchased items that aren't on the drive yet. Click button to Authorize downloaded content that doesn't have offline authorization yet.

As it currently stands, downloading one item from a promo pack gives you offline authorization for that one item only, but downloads data for all items in that pack. This means that the content manager shows the additional items from the pack (to which the user is entitled) as "Downloaded" even though you don't have the offline authorization unless you downloaded them directly...which you can only do by deleting the pack and starting over. It's very clumsy and non-intuitive.

Modifié par switzki, 28 novembre 2009 - 12:05 .

[baldtechnologist]

Jason Leong wrote...

Are people still seeing this?

Yep, I'm still running into this issue.

[Bacon Ace]

This is unbelievable. mere weeks after the games launch and where's their IT team. How can a server be down for over 8 hours? There's no excuse.

[switzki]

If the QA folks need a concise way to replicate this problem to examine what's going on, do the following:

1. Set up user entitlements for a clean Xbox gamertag to give it access to all three unlockable items from Dragon Age: Journeys (belt, amulet, helmet). Make sure no DA:O DLC is on the Xbox drive.

2. Start up DA:O.

3. Go to Downloadable Content. All three items should be listed as "Purchased".

4. Select one of the items and download it. On completion, all three will show as "Downloaded".

5. Start a new game.

6. Save as soon as you have the option.

7. Exit the game and return to the dashboard.

8. Take the Xbox offline.

9. Start up DA:O.

10. Try to load the save from step 6. You should see an error message telling you that the two items you didn't click on directly in step 4 aren't available. You have the data but not the authorizations, and the game can't reach the DA servers to verify that you're allowed to have the data.

Modifié par switzki, 28 novembre 2009 - 12:32 .

[Bacon Ace]

OK WTF? Servers down for over 24 hours? I contacted their tech support by email and no reply yet after over 24 hours. All this to play an offline game? Complete BS.

[Bacon Ace]

Jason Leong wrote...

Are people still seeing this?

Yes.

[CryptoArgonaut]

I have a related problem. I was visiting my parents over thanksgiving, and played DA on their Xbox (yes -- my parents have an xbox and play DA). They apparently got a different package than me with a different promo pack. Now that I'm back home, I can't load any of my save games... saying I don't have access to the memory band. I can't buy it... I can't download it...



any way to just tell it to junk the memory band from my save games!?

[switzki]

CryptoArgonaut wrote...
any way to just tell it to junk the memory band from my save games!?

Not that I know of. You're stuck using those saves on your parents' Xbox since yours isn't authorized to have the item. Technically, those saves were created under a different account than the one attached to your Xbox.

[brd23]

when are the servers going back up? I still haven't been able to redeem my code.

[baldtechnologist]

This is still a problem. What's up Bioware? Jason Leong noted a day+ ago that y'all were ble to recreate the problem and that you were looking into the issue before he changed his the post to ask if the problem was still occurring, which infers an attempt at a fix.

A status update would be nice, a fix would be even nicer...

[Bacon Ace]

After 34+ hours on my save game that won't load I decided to give up and start a new game. After 2 hours now that game won't load due to the same problems. Even though that save doesn't have any DLC. EA still hasn't replied to my tech support email which is insulting given that I can't play at all and it's been over 48 hours.

[CryptoArgonaut]

switzki wrote...

Not that I know of. You're stuck using those saves on your parents' Xbox since yours isn't authorized to have the item. Technically, those saves were created under a different account than the one attached to your Xbox.

Actually, I was logged in using my own gamertag on an MU.  The problem is that BioWare never considered the possibility that people might play in different places, and let their marketing department dictate "exclusivity" for retailers -- which breaks the platform.  If I had a way of spending a couple of dollars to get the item, then there wouldn't be a problem... they still reward preorders with "free" stuff, but don't break the game for people like me.

[fuenke]

I've got the problem right now. Can't load my save because the servers appear to be down.

[Bacon Ace]

Yup, still seeing it here. It would be great of a BW rep would comment on this.

[Jason Leong]

We thought we had reproduced the issue but it turned out to be something else. If someone has an account that used to be able to login but is now seeing messages regarding the server appearing to be down, could you please private message me with your EA account name. We can then have someone from the server team look at the account.



NOTE: If you have never been able to login, please do not send me your info. In that case you most likely have a firewall issue which this diagnosis would not help with.

[OnyxPrimal]

Jason Leong wrote...

We thought we had reproduced the issue but it turned out to be something else. If someone has an account that used to be able to login but is now seeing messages regarding the server appearing to be down, could you please private message me with your EA account name. We can then have someone from the server team look at the account.

NOTE: If you have never been able to login, please do not send me your info. In that case you most likely have a firewall issue which this diagnosis would not help with.

What about those who don't stay online all the time with the 360? Why must we delete and download multiple times in order to use our items offline?

[vyvexthorne]

It's an extremely silly system they created.. There should be absolutely no reason we should have to be online to play a saved game that has DLC in it. There should be absolutely no reason we even need to be online at all. This isn't multiplayer, You can't play a game with someone elses dlc, you can't pirate the dlc unless you have a modded xbox and in that case you can't play online anyway.
Somebody was wearing a dunce hat when they thought all this up.

Modifié par vyvexthorne, 03 décembre 2009 - 03:25 .