13 réponses à ce sujet

[jableskage]

ok everyone... i enjoy the game and have found no game breaking bugs, but i am seriously tired of coming to the PC tech support forum to see more problems but so few resolutions! is anyone sick of the lack of support we have we received?

imagine this on a game such as ME2 and SWTOR? are they going to shrug their shoulders and say well " tough it takes time?" i understand patches take time but some of the problems are basic and should have been fixed during QA?

this will not make me turn my back on bioware but i just think a little more love for your customers could go far...

think about it!  

[kaiis2]

Shambles to say the least lol

I thought it was pretty much just the lothering crash problems. But I’m reading thru all these threads today.

208 pages of problems. Every 5mins or so there is a new topic detailing yet another problem.

For a game that has only been out for around 3 weeks to have 208 pages of threads of problems on this forum alone. And tens of thousands of hits on google when looking for dragon age bugs/problems/crashing/etc. This is surely a record?

Did they beta test this? or even try playing it on a PC before they shipped it out?

And all we get is the standard, scripted, vague, noncommittal, unhelpful, almost denial posts from the staff which are standard practice these days.



The comedy value of simply watching all this drama unfold here is more than worth the money i wasted on this unplayable game.

[Jaryd theBlackDragon]

jableskage wrote...

ok everyone... i enjoy the game and have found no game breaking bugs, but i am seriously tired of coming to the PC tech support forum to see more problems but so few resolutions! is anyone sick of the lack of support we have we received?

imagine this on a game such as ME2 and SWTOR? are they going to shrug their shoulders and say well " tough it takes time?"

Well, SWTOR is LucasArts, and they had the audacity to say "tough luck" when they delivered an entirely unfinished game with KotOR2.  But yeah, unlike you I did run into a bunch of gamebreaking problems with DAO so I sure as hell am not going to preorder ME2.

i understand patches take time but some of the problems are basic and should have been fixed during QA?

this will not make me turn my back on bioware but i just think a little more love for your customers could go far...

think about it!  

This won't make me turn my back on Bioware, yet. But they better start improving, I've seen about enough games ruined by too early releases or greedy companies (Gothic 3 and KotOR2 are the first that come to mind) so my patience with these cases has run a little thin already.

[jableskage]

i totally hear you guys the quality of games seems to have dropped sharpley over the last 5 years.... all for a quick buck! however DAO is a good game... but it is so flawed in places that i am unsure it should have been released when it was?



i understand glitches/bugs are common place in games, but to have no patch in over 3 weeks? if bioware dont think about their future they will be burnt by future sales.

[Hrtlsmoe]

i don't know what to say.. i guess it's that bad huh.. Or are they gonna be like mass effect so my friend say "very good game but BUGGY as hell, but it's okay the promise the second one will be bug free" i guess it's the company. Make beautiful games but .. not everyone can play them.. IRONY MUCH?

[jableskage]

more like deluded, no game is bug free. the only thing devs can do is to make things better gameplay wise and try to iron out the bugs for a second game.

[Matthew Young CT]

3 weeks is a long time for a patch? Since when?



And this forum is not official support, so expecting Bioware help is unreasonable.

[jableskage]

3 weeks compared to other games? MW2 had a patch within a week so 3 weeks is unreasonable without official feedback on how the patch is going. even if they where to let the community now the patch is coming

[Matthew Young CT]

It's in QA. No idea how substantial the MW2 patch is, but fact is it probably has a budget about 100 times Bioware's, so it's not really a fair comparison.

[jableskage]

BS even with EA behind them? hmmm

[Roshin]

Matthew Young CT wrote...

And this forum is not official support, so expecting Bioware help is unreasonable.

The game is made by Bioware, so I don't think it's unreasonable to expect technical support on the technical support forum, no.

What scares me is the current mess surrounding DLC. If Bioware can't work out DLC issues, how are they going to handle a MMOG?

[MS3825]

Did Bioware the name just get bought and they laid off all the people..? They worked on patches for NWN1 for years with no income on it. Then again it still has bugs that would have taken them a couple hours to fix that have been there since release.

[kaiis2]

LOL yes it is entirely unreasonable to expect to find any kind of technical help on the official technical help forum on the official website.
Even more preposterous to imagine that a company which released a new product would care one jot about said product once it left the warehouse.
 
What troubles me most is, and someone in another thread said it well “Warning EA/Bioware do not support this product in any way” … well that is absolutely correct. I was over on the EA forums, they have a special separate forum for each of their current games and major old games and future games, but not for DAO. If you find DAO on their shop it simply gives a small low quality trailer and a link to bioware.com. Follow the link and you get here, where in nice big letters right at the top saying “Dragon Age: Origins PC Technical Support. This forum is for fans and owners of Dragon Age: Origins to assist each other with technical questions. Official game support is provided by Electronic Arts, but fans are encouraged to try to assist each other here.” So they send you here and here sends you right back there and neither will talk to you. He also said that the DAO phone help line is just an automated message that keeps you on hold for 42mins then disconnects you, tried it over and over for the same results.
If you have issues with your EA login through DAO then they will help you. If you have issues with the DLC where you want to give them more money they will help you.
Apart from that… Have you ever bought something you thought was a bargain, not exactly high quality but hey if it lasts a few weeks it was worth it, you get it home and open the box to find a rock with a note attached saying “HA dumb a*s!”. Well I feel like that. Got my box here, a circular rock with a hole in the middle and a note saying bioware.com/forum.
 
To Bioware:
It saddens me deeply when a developer I used to hold in such high regard has fallen so far. I don’t know if there is anything left salvageable at Bioware but ridding yourselves of EA would be a step in the right direction. You know full well the shocking reputation they have, the tendency to borderline criminal activity, the legal actions they have faced. I’m sorry that you are following them down that path.

Modifié par kaiis2, 28 novembre 2009 - 06:13 .

[Delameko]

I think the thing you have to remember is that EA are providing support for this game. Meaning that Bioware aren't employing any staff to do it. It seems that the few posts from Bioware staff we get over here are doing it outside their remit, and just to help us. Their support staff are no doubt busy looking out for the games they do provide official support for.



From what I hear patch 1.02(1.1?) is in testing, so its only a matter of time. I'm sure if they rushed the patch out and it broke other things you'd be the first person on this forum complaining.



Secondly, EA bought Bioware for $860 million - no getting rid of EA I'm afraid.