37 réponses à ce sujet

[Dr.Goodspeed]

Hey there,

Here's what happens. I'm playing ME3 for a while, usually a couple of hours, and then suddenly my PC just reboots out of the blue, as if I pressed the reset button. I can practically rule out temperature issues as I've been running PC Probe and Catalyst Center to monitor my temperatures constantly. There is also no critical beeping or anything before my PC reboots. I've recently played 200hours of Skyrim, which should be at least as hardware demanding as ME3, without any issues whatsoever.

My system specs:

Intel Core 2 Quad Q9550 @ 2,83GHz, overclocked to 3,6GHz(I bought it like this and it's adequately cooled)
RAM 4GB DDR2 Mushkin Kit XP2-6400
Asus P35 Mainboard
ATI Radion HD 5770 graphics card
be quiet! Straight Power 700W PSU
Sennheiser USB sound card + headset
Windows XP 64 SP2

Exceptfrom the ME3 rebooting issue, my PC is running absolutely smoothly. As an experienced user you tend to notice when something is off, but everything is working perfectly fine as usual.

Hope there's someone who can help me out here, I'd really appreciate it.

So long,
Goodspeed

Modifié par Dr.Goodspeed, 12 mars 2012 - 01:33 .

[Moondoggie]

How long have you had the system? If the fans are working correctly and your temps are okay the next things you should check motherboard,hard drives and RAM

[Unreal Warfare]

Run the Windows diagnostic on your Hard Drive
Run Memtest to test your RAM (8-9 passes per stick, do one stick of RAM at a time, this will take some time to do).
Run Prime95 on full blend to test your RAM and CPU (11-12 hours).
Run Furmark to test your GPU (I normally run it for about 30 minutes to an hour).

Test all of your hardware thoroughly.

Next make sure all your drivers are up to date. I'm not even kidding here either, despite it being something quite commonly thrown around it's surprising just how many people overlook this. I had a BSOD issue the other day that was caused by an out of date mouse driver of all things.

Make sure your Direct X is up to date also.

Once you've done all that, if you still have a problem, then come back and I'll see what else I can dig up for you to try. If it ends up being just Mass Effect it may not be playing nicely with your overclock.

Modifié par Unreal Warfare, 12 mars 2012 - 02:03 .

[Dr.Goodspeed]

Moondoggie wrote...

How long have you had the system? If
the fans are working correctly and your temps are okay the next things
you should check motherboard,hard drives and RAM

I've had
this system for a couple of years now. Ya, I've been checking a couple
of things already, but everything seems to be in order so far.

Unreal Warfare wrote...

Run the Windows diagnostic on your Hard Drive
Run Memtest to test your RAM (8-9 passes per stick, do one stick of RAM at a time, this will take some time to do).
Run Prime95 on full blend to test your RAM and CPU (11-12 hours).
Run Furmark to test your GPU (I normally run it for about 30 minutes to an hour).

Test all of your hardware thoroughly.

Next make sure all your drivers are up to date. I'm not even kidding here either, despite it being something quite commonly thrown around it's surprising just how many people overlook this. I had a BSOD issue the other day that was caused by an out of date mouse driver of all things.

Make sure your Direct X is up to date also.

Once you've done all that, if you still have a problem, then come back and I'll see what else I can dig up for you to try. If it ends up being just Mass Effect it may not be playing nicely with your overclock.

First of all, thanks for all the help and advice. What puzzles me is that I don't get a bluescreen or anything as it is common with hardware issues. Auto-reboot is turned off, so if there was a bluescreen I'd definitely see it. My system just shuts off and reboots.

[oldgoat75]

Spontaneous rebooting sounds suspiciously like a possible power supply issue. If it's not happening with other games, chances are it's not, but you'd want to check in any case. Log into your BIOS, or use a hardware monitoring program to check the voltages from your power supply and ensure none are out of spec.

Try backing off your overclocks, as well, to see if that affects stability. Some programs don't care if your cpu/videocard/RAM are overclocked, and some do. I've not heard of ME3 being singled out as a game that does care, but it's worth trying.

[Unreal Warfare]

Dr.Goodspeed wrote...

First of all, thanks for all the help and advice. What puzzles me is that I don't get a bluescreen or anything as it is common with hardware issues. Auto-reboot is turned off, so if there was a bluescreen I'd definitely see it. My system just shuts off and reboots.

I'm aware you're not getting BSOD, but you should check your hardware to be sure that there isn't a problem there still.

You might be convinced that something like that may not be the issue, it may well not be, but as I said, a while ago I would have never of suspected a mouse driver to be the cause of my problems. I thought my issue was because of RAM or my HDD failing (which was what I thought to be the more likely cause of my problem).

Check everything. It's the only way you will know for sure, and it will give you peace of mind that your hardware is not failing.

And yes, if you have the capability, check the PSU aswell as try the game on stock clocks, as the last poster pointed out.

Modifié par Unreal Warfare, 12 mars 2012 - 03:49 .

[sackyhack]

I had a similar problem until I realized my GPU was dieing. After about 30 minutes of play the screen would get all artifacty and my pc would shut down. It's weird cuz last weekend I was playing a maxed out and modded Skyrim with no problems. Strange that a simple looking game like ME3 was the straw that broke the camel's back. Anyway I replaced my GTX 470 with an old 9800 GT I held onto, and now I'm 20 hrs into the game with no problems.

So, tl;dr, sounds like a hardware problem like everybody's been saying, they can really pop up with no warning. Check your connections.

[Dr.Goodspeed]

Unreal Warfare wrote...

Dr.Goodspeed wrote...

First of all, thanks for all the help and advice. What puzzles me is that I don't get a bluescreen or anything as it is common with hardware issues. Auto-reboot is turned off, so if there was a bluescreen I'd definitely see it. My system just shuts off and reboots.

I'm aware you're not getting BSOD, but you should check your hardware to be sure that there isn't a problem there still.

You might be convinced that something like that may not be the issue, it may well not be, but as I said, a while ago I would have never of suspected a mouse driver to be the cause of my problems. I thought my issue was because of RAM or my HDD failing (which was what I thought to be the more likely cause of my problem).

Check everything. It's the only way you will know for sure, and it will give you peace of mind that your hardware is not failing.

And yes, if you have the capability, check the PSU aswell as try the game on stock clocks, as the last poster pointed out.

Ok, now I have a real problem. I haven't taken any further steps yet because the problem didn't occur enemy, but I kept monitoring all the temperatures just in case.

Well, it just happened again. Except this time my PC shut off completely and cannot be started anymore. When that happened all my temperatures were perfectly fine. Mainboard ~40°C, CPU ~45°C, GPU ~70°C

That means it's most likely a power supply problem right? As far as I know there's only a couple of things that can make a PC not start at all anymore. Broken CPU, broken MB, broken PSU. An indicator that there's a problem with either MB or CPU is usually their temperature. As those were fine, it comes down to PSU.

Any thoughts on this?

Strange thing is, the power light on my MB is green, which means it is actually getting at least some amount of power. When I try to turn on my PC though nothing happens. Literally nothing. I've tried completely taking it off power for a while and then turning it on again. The only thing that changes is that MB, CPU, etc. BRIEFLY(as in 0.5seconds) light up when I press the button and everything shuts off again. After that it's back to "no reaction" when I try turning my PC on.

[DC86]

Try to hook up another PSU and see what happens.

[oldgoat75]

Yeah, that's a dead power supply for sure. My own supply died last week, and like you, I was a little thrown off by the fact that the power leds were still lighting up on my board. If any other component had died, you'd be getting beep codes and/or led codes from your motherboard to indicate where the fault was.

It's a pain, but at least replacing the power supply is a relatively simple procedure.

[Dr.Goodspeed]

oldgoat75 wrote...

Yeah, that's a dead power supply for sure. My own supply died last week, and like you, I was a little thrown off by the fact that the power leds were still lighting up on my board. If any other component had died, you'd be getting beep codes and/or led codes from your motherboard to indicate where the fault was.

It's a pain, but at least replacing the power supply is a relatively simple procedure.

Thx a ton for the quick reply. Well, I don't know if it's that simple in my case. There's a whole bunch of cables coming from my PSU. Some of the things they connect to are virtually unreachable, like the point where my PSU and the power button are connected.

Is there a away to disconnect the PSU from all the cables insead of pulling everything out? The cables leading to my PSU are in a cable conduit and seem to be going inside it. Don't see a way to unplug them really.

[oldgoat75]

Unless you've got a modular power supply - and you'd know, as the wires would snap in and out of the power supply in a user-friendly manner - then no, sorry, you'll need to replace the whole unit, including those cable leads to your motherboard and other components.

Taking them to a pc tech might be the best idea, in your case. An inexperienced wiring job can actually increase heat levels in the case by impeding airflow. If you buy the power supply from their shop they might install it for free, or at least give a discount. Smaller stores are better for that - the big box places (Best Buy, etc) are merciless on their pricing.

I'd offer to do it for you (no charge, of course, for a fellow fan) but I live in the Toronto area and am not sure where you are.

Modifié par oldgoat75, 13 mars 2012 - 05:40 .

[Dr.Goodspeed]

oldgoat75 wrote...

Unless you've got a modular power supply - and you'd know, as the wires would snap in and out out the power supply in a user-friendly manner - then no, sorry, you'll need to replace the whole unit, including those cable leads to your motherboard and other components.

Taking them to a pc tech might be the best idea, in your case. An inexperienced wiring job can actually increase heat levels in the case by impeding airflow. If you buy the power supply from their shop they might install it for free, or at least give a discount. Smaller stores are better for that - the big box places (Best Buy, etc) are merciless on their pricing.

Thx again for the quicky reply. Ouch, that sucks. I'm actually pretty confident in doing the wiring myself, it's just that some places are inexplicably tough to reach. I don't even know how they go there in the first place... lol

It's like 6:45 PM here right now, not really the best time to find a small PC store to replace my PSU. Guess I'll either have to wait until tomorrow or get a new PSU and try my luck.

To be honest my greatest fear is that I replace the PSU and it turns out to be something else.....

[Wakizashi.Sabre]

Very interesting. Got same Issue. Here is link: http://social.biowar...64767/1#9864767

[oldgoat75]

The only way to know for sure is to try another supply - if you get signs of life from the system (like drives spinning, the cpu fan going, whatever) then guaranteed, it's the PSU. If you have access to a spare (though I know most people don't), then that wouldn't be a bad idea. I'd be very surprised if it was anything else.

Just as an experiment, have you tried plugging the pc into another power outlet or power bar? Just on the off chance it's a supply side issue. I doubt it, but it's worth trying, in any case.

[Dr.Goodspeed]

oldgoat75 wrote...

The only way to know for sure is to try another supply - if you get signs of life from the system (like drives spinning, the cpu fan going, whatever) then guaranteed, it's the PSU. If you have access to a spare (though I know most people don't), then that wouldn't be a bad idea. I'd be very surprised if it was anything else.

Just as an experiment, have you tried plugging the pc into another power outlet or power bar? Just on the off chance it's a supply side issue. I doubt it, but it's worth trying, in any case.

Yes, I've tried other power oulets, but only in the same room so far. For example I switched power oulets with a (working) lamp. The lamp works on both outlets, PC works on none.

As I said, I do get very brief signs of life from my hardware if I turn the PSU off and on again and then try to start my PC. Or did you mean once I got a new PSU built in?

Anyway, I guess I'm gonna head over to a store, buy a PSU, see if I can get it working and if I don't I'll just return the new PSU and call a computer tech. Thx for all your help so far.

[Wakizashi.Sabre]

Well this is very weird. I do not get the fact, that ME2 reboots the system, while other very high demanding apps do not. I mean BF3,Skyrim, MSI Kombustor Burn test, OCCT Linpack (power supply, GC). I also do not believe, my PSU is bad.  

Happens even when underclocked (CPU, GC)

Here s original:

"Hi,
thanks for making great game. I really enjoy the game but I have problem now. Randomly the game resets my pc. Yesterday, it was ok, today it started to happen. Tip was PSU or Graphic card. But I can play other extremely HW dependant games as Battlefield 3 no problem and stable. I used OCed and no-OCed pc. PC is made of q6600@3,2GHZ (stable in OCCT for day), 8 GB OCZ DDR II, HD4870 512 MB, Asus P5E, Corsair TX750W ( OEM seasonic S12 I think). Also having Hi-end cooling for CPU and one fan as outtake.

If it helps I noticed strange screen flick before game goes down. Tried also lower clocks and high fan settings on GC .I also tried to repair the installation of the game. I ll be thankful for any tips."

Modifié par Wakizashi.Sabre, 13 mars 2012 - 06:52 .

[AniMaxio]

Have exact same problem. I can sometimes play 20min sometimes 5h and then my comp starts rebooting without a bsod. I played skyrim and BF3 and had no problems. Checkt temperatures and trayed everything written on the forum...

[Dr.Goodspeed]

oldgoat75 wrote...

The only way to know for sure is to try another supply - if you get signs of life from the system (like drives spinning, the cpu fan going, whatever) then guaranteed, it's the PSU. If you have access to a spare (though I know most people don't), then that wouldn't be a bad idea. I'd be very surprised if it was anything else.

Just as an experiment, have you tried plugging the pc into another power outlet or power bar? Just on the off chance it's a supply side issue. I doubt it, but it's worth trying, in any case.

Ok, I think I'm really screwed now. Just bought a new PSU, which I fortunately haven't opened yet. Then I did the "paperclip trick" with my old PSU and it works!!!!!!

fsdngkfdfdhnndfhkh

That means the problem lies somewhere else, but WHERE!?

[Shadedsoul]

I had this same issue for a while... was because I had too much connected to the single transformer in the house. So I ran an extension cord from another area of the house to verify that's where the problem was coming from.

Viola, no more problem.

If you wanna test this out, and you dont know if the outlet you are about to test is part of the same circuit. Find the circuit breaker that shuts that part of the house down. Then find an outlet thats still working. That outlet is part of a different circuit and the power on it (for the most part) is not limited by the power along the other one.

EDIT: If this is a power issue, keep in mind that some things can use VERY large amounts of power. In older homes with older wiring, the power can be pretty limited. Appliances use alot, things you are likely to have in the same room as your computer that can have high power consumption that run constantly are things like personal heaters, mini fridges, surround sound speaker systems (my Logitech THX speakers use almost 25% more power than my mini fridge), SOME TV's (not all), or any small applainces like microwaves (when running) or burners of any kind (mini grill, hair dryers, pretty much anything that heats up to the point where you dont wanna touch it after a minute or 2)

Modifié par Shadedsoul, 13 mars 2012 - 07:26 .

[Dr.Goodspeed]

Shadedsoul wrote...

I had this same issue for a while... was because I had too much connected to the single transformer in the house. So I ran an extension cord from another area of the house to verify that's where the problem was coming from.

Viola, no more problem.

If you wanna test this out, and you dont know if the outlet you are about to test is part of the same circuit. Find the circuit breaker that shuts that part of the house down. Then find an outlet thats still working. That outlet is part of a different circuit and the power on it (for the most part) is not limited by the power along the other one.

Mhm.... that just doesn't seem logical in my case though. If there was a problem with too much stuff being connected, wouldn't it have occured earlier? I've been running my setup like this for about 7-8 months and the shutdowns only started recently. Furthermore it started working again when I had my laptop running in the same room which has a pretty high power demand afaik.

 
Here's some good news for a change! Now that I've verified my PSU is working via paperclip trick I plugged it back in, started my PC and surprisingly it's working again. The question is, for how long...?

I still haven't identified the source of the problem yet. And there's still that strange relation to ME3, since my PC has never shut down doing anything else.

Modifié par Dr.Goodspeed, 13 mars 2012 - 07:32 .

[F0L]

Cant believe noone has told you to untick the reset on BSOD option in windows.
I disable the reset, so I can actually see what the BSOD is complaining off.

I only ever get them when I mess with the hardware. Its very rare I have had drivers causing issue.

Right click Computer, then click properties.
Then click advanced settings (Im on win7, cant remember if its the same on XP/others).
Under startup and recovery, untick "Automatically Restart".
Click "Apply" then "ok".

It will now give you BSOD.

Modifié par F0L, 13 mars 2012 - 07:35 .

[Dr.Goodspeed]

F0L wrote...

Cant believe noone has told you to untick the reset on BSOD option in windows.
I disable the reset, so I can actually see what the BSOD is complaining off.

I only ever get them when I mess with the hardware. Its very rare I have had drivers causing issue.

If you had actually read the thread you'd know that it is/was NOT a BSOD. I even specifically said that I turned the reboot on BSOD option OFF so if it WAS a BSOD I'd see it.

[Shadedsoul]

Dr.Goodspeed wrote...

Shadedsoul wrote...

I had this same issue for a while... was because I had too much connected to the single transformer in the house. So I ran an extension cord from another area of the house to verify that's where the problem was coming from.

Viola, no more problem.

If you wanna test this out, and you dont know if the outlet you are about to test is part of the same circuit. Find the circuit breaker that shuts that part of the house down. Then find an outlet thats still working. That outlet is part of a different circuit and the power on it (for the most part) is not limited by the power along the other one.

Mhm.... that just doesn't seem logical in my case though. If there was a problem with too much stuff being connected, wouldn't it have occured earlier? I've been running my setup like this for about 7-8 months and the shutdowns only started recently.

 
Here's some good news for a change! Now that I've verified my PSU is working via paperclip trick I plugged it back in, started my PC and surprisingly it's working again. The question is, for how long...?

I still haven't identified the source of the problem yet. And there's still that strange relation to ME3, since my PC has never shut down doing anything else.

Its all dependant on how many programs (and which) you are running. Extremely memory intensive programs like games cause the system to work harder and consume more power... perhaps ME3 has just pushed your system to the point where its started using ENOUGH power to cause this to happen. Suggest not running other programs in the background when at all possible to reduce usage. Its not uncommon for people to have a browser instance running in the background of the game so you can switch out to look something up, or post on a forum on occasion (:innocent:). A web browser left running can easily start eating up more than 10% of the system usage as a high memory game. Some browsers more than others (*COUGH*IE*COUGH*). The longer it runs and the more websites you connected to, the more memory it tends to use. Better to close these windows and just reopen them as you NEED them.

Modifié par Shadedsoul, 13 mars 2012 - 07:39 .

[F0L]

Dr.Goodspeed wrote...

F0L wrote...

Cant believe noone has told you to untick the reset on BSOD option in windows.
I disable the reset, so I can actually see what the BSOD is complaining off.

I only ever get them when I mess with the hardware. Its very rare I have had drivers causing issue.

If you had actually read the thread you'd know that it is/was NOT a BSOD. I even specifically said that I turned the reboot on BSOD option OFF so if it WAS a BSOD I'd see it.

Doh, missed that, did read through it quickly, .