312 réponses à ce sujet

[BioMass39]

Ka-nan wrote...


It just occured to me: Is everyone experiencing this problem expecting a commendation pack from operation Silencer?

What do you mean? I can see that this has happened to other users in the past, so I am wondering if it has occurred to them again. Perhaps since this weekend's challenge went up that this might be the cause for our galaxy at war map not able to load. Just curious.

Modifié par BioMass39, 15 mai 2012 - 01:08 .

[BioMass39]

YAY!! It is back up and working now. Well, if it was Bioware, then thanks. But perhaps it might have been an update for the server. Perhaps if it happens again, send an update message on the Bioware website for Mass Effect 3 to let everyone know when it happens. Just a suggestion. But cool that it is back up now though.

[brianfoos]

All fixed up now.

[donkey sit down]

So I am having the same problem as the rest of the people posting on here. I even created a persona on BSN, but before I had a chance to see if it worked, the game itself decided not to work. Multi-player worked fine for a while and I then downloaded the free download and that worked for a little, however now during initial start up of the game, the "checking downloadable content" does not go away and in an infinite loop. Please advise.

[WolfDenmaster]

Jesse.Reid wrote...

If you are having problems with your galaxy map not updating or loading properly we now have a workaround that should work for most users.

If you are experiencing this problem please visit this page:
http://social.biowar...me3_persona.php

It will tell you if you have the needed Mass Effect persona that is used by Galaxy at War. If you don't a button will display that you can click to create the persona.

If it does say you have a persona but the map is still not loading please post here and we'll try to debug your problem further.

My Galaxy Map is not updating, in game
is but not on the social site. I've check the link and it does say I
have a persona.  I use xbox 360, last time it updated looks to
be about 2 weeks prior.  Since then I've promoted 5 characters,
adding to my 5 already promoted. 3 where during the ShieldWall
challenge. I've restarted my console, and tried re-activating my
online profile (though this may have hampered it more).
  If
possible to fix, would be nice, as it's frustrating to work at
something then the reward doesn't appear.  I also understand
past rewards may not be possible to give, just hopping to have fix
for future potential rewards.

[hunter99507]

I have the exact same issue the poster above has. I cannot get my ios app to change my readiness in the Xbox game. I have a me persona but in game it still doesn't update.

[Jaguarxj24]

Sweet got this problem fix thanks jessie i owe you one:)

[Sipaman]

I have the same problem, creating the persona didn't help at all. I keep progressing Galaxy at War assets in iOS apps, but still no result in ME3 on PC.

[Poulpor]

Same problem for me, my war assets and galaxy at war work well in the game ( xbox ) but not updating in the site. i have 99.69 % all the time and my N7 Special Ops Team is at 32 since 3 week. Should be 53, i have 3975 points in the game and 1695 N7 ranking.

Multiplayer manifest is ok, only galaxy at war. Solution ?

Modifié par Poulpor, 07 juin 2012 - 03:50 .

[Naraxel]

I have a Mass Effect persona and Galaxy at War is loading properly on the site but not in the game. Every time I launch the game it's says: "Load failed. Cannot connect to server" in the main menu.

In the multiplayer screen it says: "System Offline: Unable to retrieve Galaxy at War status".

The Galaxy at War worked before, without any problem.

[V0KED]

Naraxel wrote...

I have a Mass Effect persona and Galaxy at War is loading properly on the site but not in the game. Every time I launch the game it's says: "Load failed. Cannot connect to server" in the main menu.

In the multiplayer screen it says: "System Offline: Unable to retrieve Galaxy at War status".

The Galaxy at War worked before, without any problem.

I have the same problem.

[Grullaloka]

Hi;

From may 31th i have problems with my profile in Bioware social
network, my player profile not updated correctly:

1.- Galaxy at war is locked at 98.51%.
2.- In Leatherboards, my friends list have disappeared.
3.- Mass Effect 3 War Assets not updated.
4.- Multiplayer manifest is update correctly.

I contacted with EA Customer Experience Spain
(https://help.ea.com/es/), they have informed me that I
try to contact with Bioware because it is a problem of your website and
they can not help me.

Reporting Bugs link: http://social.biowar...elp_contact.php not work.

I sent e-mail to contact@bioware.com and I'm waiting for answer.

Can I help me?.

[Naraxel]

Still no response or fix?

[Poulpor]

Grullaloka wrote...

Hi;

From may 31th i have problems with my profile in Bioware social
network, my player profile not updated correctly:

1.- Galaxy at war is locked at 98.51%.
2.- In Leatherboards, my friends list have disappeared.
3.- Mass Effect 3 War Assets not updated.
4.- Multiplayer manifest is update correctly.

I contacted with EA Customer Experience Spain
(https://help.ea.com/es/), they have informed me that I
try to contact with Bioware because it is a problem of your website and
they can not help me.

Reporting Bugs link: http://social.biowar...elp_contact.php not work.

I sent e-mail to contact@bioware.com and I'm waiting for answer.

Can I help me?.

Exactly the same for me, but since 1 month  !

i do a post in this topic 5 day ago + MP but no response.. multi already dead ?

Modifié par Poulpor, 12 juin 2012 - 06:48 .

[Naraxel]

Okay, I solved my problem:

Eset Smart Security 5 firewall blocked something, I removed and installed only the Eset NOD32 Antivirus and the Galaxy at War is working again in the main and multiplayer menu.

Btw that firewall blocked something in the Star Wars: The Old Republic' s launcher too, now that is working and updating again, no more "login server is currently unavailable" message.

[V0KED]

Naraxel wrote...

Okay, I solved my problem:

Eset Smart Security 5 firewall blocked something, I removed and installed only the Eset NOD32 Antivirus and the Galaxy at War is working again in the main and multiplayer menu.

Looks like ESS5 was blocking the connection for me too. And I found another solution instead of uninstalling it you can do following:
Open Advanced Setup -> Web and email -> Protocol filtering -> Web and email clients -> Excluded applications -> check MASSEFFECT3.exe and Galaxy at War is working again

Modifié par V0KED, 16 juin 2012 - 10:04 .

[Naraxel]

V0KED wrote...

Naraxel wrote...

Okay, I solved my problem:

Eset Smart Security 5 firewall blocked something, I removed and installed only the Eset NOD32 Antivirus and the Galaxy at War is working again in the main and multiplayer menu.

Looks like ESS5 was blocking the connection for me too. And I found another solution instead of uninstalling it you can do following:
Open Advanced Setup -> Web and email -> Protocol filtering -> Web and email clients -> Excluded applications -> check MASSEFFECT3.exe and Galaxy at War is working again

Good to know, thank you.

[Poulpor]

Problem solved for me, jessy reid was in holiday,i send a MP to jeff roussel, he response :

jeff roussel wrote...
I think I found the problem. It might be happening to people who recently changed their password. Have you recently changed your password?

I have cleared out the account data affecting this. Can you please go to your Galaxy At War page, enter your password and let me know if it's working now?

it works fine now, thanks bioware

[Grullaloka]

Poulpor wrote...

Problem solved for me, jessy reid was in holiday,i send a MP to jeff roussel, he response :

jeff roussel wrote...
I think I found the problem. It might be happening to people who recently changed their password. Have you recently changed your password?

I have cleared out the account data affecting this. Can you please go to your Galaxy At War page, enter your password and let me know if it's working now?

it works fine now, thanks bioware

Hi;

I changed the password, after reporting problems to EA Customer Experience, case 04184383, following the indications of the EA technician, because he told me that because my account had been hacked.
 A present day still retain the same problems.
 I expect an answer from Bioware.
 Bioware, can you help me,  please?.
 

[Grullaloka]

I have problems with my player profile since 1 month.

I do a post in this topic 8 day ago but no response... my player profile is dead?

No solution for me?...

[JTYoung1]

It doesn't work for me

[Blennus]

My map has been broken for over a week now. In game it is fine, and is now at 55%, but on this site my readiness percentage is stuck at 61%. Edit: Persona link clicked, but it says I already have one, so no dice. Also I have only changed my password after the problem started.

Modifié par Blennus, 22 juin 2012 - 03:51 .

[Grullaloka]

Grullaloka wrote...

Hi;

From may 31th i have problems with my profile in Bioware social
network, my player profile not updated correctly:

1.- Galaxy at war is locked at 98.51%.
2.- In Leatherboards, my friends list have disappeared.
3.- Mass Effect 3 War Assets not updated.
4.- Multiplayer manifest is update correctly.

I contacted with EA Customer Experience Spain
(https://help.ea.com/es/), they have informed me that I
try to contact with Bioware because it is a problem of your website and
they can not help me.

Reporting Bugs link: http://social.biowar...elp_contact.php not work.

I sent e-mail to contact@bioware.com and I'm waiting for answer.

Can I help me?.

I'm still waiting for a solution?.  i´m beginning to feel cheated by bioware.

[schmiki]

V0KED wrote...

Naraxel wrote...

Okay, I solved my problem:

Eset Smart Security 5 firewall blocked something, I removed and installed only the Eset NOD32 Antivirus and the Galaxy at War is working again in the main and multiplayer menu.

Looks like ESS5 was blocking the connection for me too. And I found another solution instead of uninstalling it you can do following:
Open Advanced Setup -> Web and email -> Protocol filtering -> Web and email clients -> Excluded applications -> check MASSEFFECT3.exe and Galaxy at War is working again

Thanks man, this solved my problem!
Cheers!

[Blennus]

Problem solved. Thanks.