Her response: I appreciate your trust. That's an important thing to have and I don't think you should lose faith
While this means very little to most, it meant two things to me:
One, it gave me a little glimmer of hope, because at the very least she is implying that she knows something we don't.
And two, its really nice to see how polite and courteous she was, and that she is actually taking the time to address many of the complaints on an individual level.





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