32 réponses à ce sujet

[Pansyrocker]

My order is still showing up as in Process. I called them on the phone and told them everyone else on the forum seemed to have had theirs shipped on thursday or friday.
I was put on hold for ten minutes and the guy came back, said that that wasn't true, and that they would only start shipping today or tomorrow.
I guess call back if it doesn't ship by tomorrow?
Today is apparently a miss as it's showing up as in Process.
I'm going crazy!!!!

[Shale Ironheart]

I got mine from EA this morning so I not sure why they told you they are shipping today or tomorrow.

[miltos33]

People will always have a problem with EA.

[Pansyrocker]

Yeah, he put me on hold, went to talk to his "manager", and then came back and more or less called me a liar.

It's the 6th time I've called them and my account still isn't straight and it's apparently still not shipping.



Did you get it for pc or console?

[Shale Ironheart]

PC - next day shipping option

[Pansyrocker]

Well, congrats, but I think I've learned to never, ever, ever, order from EA again.

[Salz78]

I haven't gotten anything from EA yet either. Yeah, never going with them again. Customer service is awful. The website is buggy and terrible. And they have no idea what they're doing.

[mikey3k]

I was told mine was shipped on Saturday but UPS didn't actually get the package until today. So alot of people who got notices that it was shipped this weekend, it was just a notice that UPS received billing information from EA. It doesn't mean UPS actually had the package as they don't pick up stuff on the weekends.

So, I was told mine shipped on the 30th but UPS didn't even have the package in its system until today at 12:30pm. UPS gets informed of your package before they even get it hence why you'll see "billing information received" when you track items right after you are told it's been "shipped"

The free shipping turned out to be 2 day air which was sweet though so it'll be here tomorrow!!

Status: In Transit - On Time
Scheduled Delivery Date:   11/03/2009
Shipped To:    WEST GROVE, PA, US
Shipped/Billed On:  10/30/2009
Type:   Package
Service:   2ND DAY AIR
Weight:1.20 Lb

11/02/2009 12:30 P.M. ORIGIN SCAN- LOUISVILLE, KY, US
10/30/2009 11:52 A.M. BILLING INFORMATION RECEIVED



See how on the 30th billing information received and they didn't even pick up the package until today. Also yeah the EA site has been acting up the past week or so. They're security cert. was expired to!

Modifié par mikey3k, 02 novembre 2009 - 08:01 .

[Pansyrocker]

Salz78 wrote...

I haven't gotten anything from EA yet either. Yeah, never going with them again. Customer service is awful. The website is buggy and terrible. And they have no idea what they're doing.

Tell me about it. I've had to change my password, to the same thing, every time I went to a different part of their website.

I've had a billion chats with their online customer service who don't speak english properly and so talk in circles.

EA CS: You gave me the wrong order number. Your order number is x.
Me: So the Y order number it shows is wrong, it's supposed to be X?
EA CS: No. Not wrong. Your number is X. Y is not wrong. X is right number.
Me: So they are both right?
EA CS: No. X is your number. Please wait 24-48 hours.
Me: It's been a week. 
EA CS: It still needs to process. Please wait. 

[Pansyrocker]

Kamenwati wrote...

Yea I have yet to get a shipping e-mail from EA as well. They are now blaming me saying that my financial institution will not release the funds. They offered me a $15 coupon which is when I told them to shove it up their *** because I don;t want a coupon as a weak attemtp to get me to purchase from them again in the future. Order has been in "process" since last thursday and while "in process" I cannot cancel my order so I can either wait for it to ship whenever that may be or refuse delivery and have to wait until they want to credit me the money back while I purchase it somewhere else. It has been a nightmare. Glad some people are getting away without too many issues from them. It's been a joke for me though.

It would be one thing if they hadn't pulled the money out of my account on the 24th of October. They'd had my money for over a week and are still just talking circles and making vague promises.

[Pansyrocker]

mikey3k wrote...

I was told mine was shipped on Saturday but UPS didn't actually get the package until today. So alot of people who got notices that it was shipped this weekend, it was just a notice that UPS received billing information from EA. It doesn't mean UPS actually had the package as they don't pick up stuff on the weekends.

So, I was told mine shipped on the 30th but UPS didn't even have the package in its system until today at 12:30pm. UPS gets informed of your package before they even get it hence why you'll see "billing information received" when you track items right after you are told it's been "shipped"

The free shipping turned out to be 2 day air which was sweet though so it'll be here tomorrow!!

Status: In Transit - On Time
Scheduled Delivery Date:   11/03/2009
Shipped To:    WEST GROVE, PA, US
Shipped/Billed On:  10/30/2009
Type:   Package
Service:   2ND DAY AIR
Weight:1.20 Lb

11/02/2009 12:30 P.M. ORIGIN SCAN- LOUISVILLE, KY, US
10/30/2009 11:52 A.M. BILLING INFORMATION RECEIVED



See how on the 30th billing information received and they didn't even pick up the package until today. Also yeah the EA site has been acting up the past week or so. They're security cert. was expired to!

Lol. I also told him they all seemed to be coming from Kentucky and he more or less that you guys were making all this up.

[mikey3k]

I only went with the EA store because I had a 25% off gift code for them. They also offered free shipping. I only paid 48$ for a PC CE version with free 2 day air shipping. I've had no problems with the actual order itself. But the site leaves alot to be desired, there seems to be different login pages and sometimes you'll get a error page in firefox. ugh!

edit: BUT I have to EA credit for helping me out with a persona issue. One of the guys on the forum helped my move my gamertag over to another email address. My xbox gamertag was linked to another email addy and according to the EA faq they can't change it. But one of the moderator guys on the forum moved the gamertag to my email addy.

Modifié par mikey3k, 02 novembre 2009 - 08:06 .

[Brody05]

Pansyrocker wrote...

Salz78 wrote...

I haven't gotten anything from EA yet either. Yeah, never going with them again. Customer service is awful. The website is buggy and terrible. And they have no idea what they're doing.

Tell me about it. I've had to change my password, to the same thing, every time I went to a different part of their website.

I've had a billion chats with their online customer service who don't speak english properly and so talk in circles.

EA CS: You gave me the wrong order number. Your order number is x.
Me: So the Y order number it shows is wrong, it's supposed to be X?
EA CS: No. Not wrong. Your number is X. Y is not wrong. X is right number.
Me: So they are both right?
EA CS: No. X is your number. Please wait 24-48 hours.
Me: It's been a week. 
EA CS: It still needs to process. Please wait. 

holy crap.  i think i talked to the exact same EA Rep!!  haha.  actually...on second thought...this isnt all that funny. 

"in process"/"billing info received" since Friday.

[Pansyrocker]

Brody05 wrote...

Pansyrocker wrote...

Salz78 wrote...

I haven't gotten anything from EA yet either. Yeah, never going with them again. Customer service is awful. The website is buggy and terrible. And they have no idea what they're doing.

Tell me about it. I've had to change my password, to the same thing, every time I went to a different part of their website.

I've had a billion chats with their online customer service who don't speak english properly and so talk in circles.

EA CS: You gave me the wrong order number. Your order number is x.
Me: So the Y order number it shows is wrong, it's supposed to be X?
EA CS: No. Not wrong. Your number is X. Y is not wrong. X is right number.
Me: So they are both right?
EA CS: No. X is your number. Please wait 24-48 hours.
Me: It's been a week. 
EA CS: It still needs to process. Please wait. 

holy crap.  i think i talked to the exact same EA Rep!!  haha.  actually...on second thought...this isnt all that funny. 

"in process"/"billing info received" since Friday.

I think it's a hive mind. I've talked to a bunch of their reps and they all seem to have 6 possible responses to your questions and 5 of them are , "Please wait, it needs to process."

[mikey3k]

Brody05 wrote...

Pansyrocker wrote...

Salz78 wrote...

I haven't gotten anything from EA yet either. Yeah, never going with them again. Customer service is awful. The website is buggy and terrible. And they have no idea what they're doing.

Tell me about it. I've had to change my password, to the same thing, every time I went to a different part of their website.

I've had a billion chats with their online customer service who don't speak english properly and so talk in circles.

EA CS: You gave me the wrong order number. Your order number is x.
Me: So the Y order number it shows is wrong, it's supposed to be X?
EA CS: No. Not wrong. Your number is X. Y is not wrong. X is right number.
Me: So they are both right?
EA CS: No. X is your number. Please wait 24-48 hours.
Me: It's been a week. 
EA CS: It still needs to process. Please wait. 

holy crap.  i think i talked to the exact same EA Rep!!  haha.  actually...on second thought...this isnt all that funny. 

"in process"/"billing info received" since Friday.

On which page do you see the in process/billing info received message? I can check my account and see if it says the same thing (even though my package has already been shipped). I'll check just to make sure the site isn't saying that for every order, even completed ones.

[Pansyrocker]

It's on the store site, under Order History.

I actually have one there that says, "Unsubmitted." But they gave me the number that was supposed to be there to manually type in after clicking my spore order..lol

[mikey3k]

Pansyrocker wrote...

It's on the store site, under Order History.
I actually have one there that says, "Unsubmitted." But they gave me the number that was supposed to be there to manually type in after clicking my spore order..lol

UGH they really have to fix their site. Half the time it says invalid password when I enter and my password is saved in Firefox! Also last time I checked I also had a 'unsubmitted' thing to for a DAO order I never even submitted a day before I put my real order through.  I'll edit this post once I can log the hell after I deal with this invalid password issue. Theyre site effing sucks!

EDIT: The other day when I clicked on recent orders, 2 orders came up. One 'unsubmitted ' and my real order and i'd have to click on my order. Now when I click on order history it brings me directly to a page with my DA:O order details.
It says "Order Complete."

Modifié par mikey3k, 02 novembre 2009 - 08:21 .

[Pansyrocker]

Yup. I haven't received one email from them apart from customer service surveys.

[Mummolus]

edit: BUT I have to EA credit for helping me out with a persona issue. One of the guys on the forum helped my move my gamertag over to another email address. My xbox gamertag was linked to another email addy and according to the EA faq they can't change it. But one of the moderator guys on the forum moved the gamertag to my email addy.

I had this same issue and it was resolved quickly and efficiently - I have to say I was impressed and surprised after reading some of the horror stories. Rarely do you get such a strange mix of excellent and terrible customer service.

[Pansyrocker]

Kamenwati wrote...

I still have no orders under the order history page. According to the reps thats normal though until it ships, In process stage now 5 days and counting. May never get an order history summary

They apologize a lot for their website, but they are EA Games. They should sort of be capable of having a website that works.

[FreyarS]

I tried back when BF2142's expansion first came out. In the end that was such as screw up (as well as the reliance on Digital River for digital copies) that I won't touch them again. Instead I go with Steam or Impulse. (Direct2Drive if I'm desperate for the likes of Emergency 4).

[mikey3k]

Mummolus wrote...

edit: BUT I have to EA credit for helping me out with a persona issue. One of the guys on the forum helped my move my gamertag over to another email address. My xbox gamertag was linked to another email addy and according to the EA faq they can't change it. But one of the moderator guys on the forum moved the gamertag to my email addy.

I had this same issue and it was resolved quickly and efficiently - I have to say I was impressed and surprised after reading some of the horror stories. Rarely do you get such a strange mix of excellent and terrible customer service.

Somehow I made a new EA account with a seperate email address while playing an xbox 360 game. So I had a second EA account with nothing on it except my gamertag. While my original EA account had all my other personas. This wasn't a big deal until I realize that this would have screwed me up when Mass Effect 2 comes out. Because my gamertag would have been linked to an account was seperate from the one with all my DA:O unlocks I would not been able to get the Dragon Armor unless I made a whole new gamertag which I wasn't willing to do.

So yeah I was super happy he fixed it because like I said earlier according to the EA site FAQ linking a gamertag to an email addy is "permanent" and cannot be unlinked. I was pissed after reading that but after searching the forums I found a EA mod that would help. So thankfully the guy EA_Panoptico helped me out and moved my xbox gamertag to my real email address. So from my experiences, the order process and getting help with my gamertag issue was great, no complaints there. My only complaints are the back end stuff on the website and the multiple login screens. One of the login screens says my password is invalid while another works fine. They should only have 1 darn login page!!

If anyone has this gamertag issue where you want to move your gamertag to your main EA account let me know. I'll help you out with the details you need to private message this guy with on the EA forums.

Modifié par mikey3k, 02 novembre 2009 - 08:33 .

[SilentCid]

I'd say wait in till 6PM and go back to the page and see if anything changes. Those people in Customer Service really don't have a clue when it comes to what goes on in the wearhouse. If you at least get billing information received then they just haven't made it to that part of the route to pick it up yet.