26 réponses à ce sujet

[Lux]

I'm utterly unable to get BioWare points and support is unable to explain why.

I've set my EA account to my country of residence, which is China. My billing address corresponds to the address I use in Paypal and with my visa credit card. Neither Paypal or my cc works.

Is there any other way to get points?!?! Don't tell me that the only other way to get any future DLC is to get a hacked version!

I bought the Digital Deluxe Edition from a digital platform, please, PLEASE allow DLC to be purchased that way as well. I don't have problems purchasing from other places, EXCEPT WITH EA!!!!!!!!!!!!!!!!!!!!!!!!

[Flyinsky]

I am failed in both way either. It's too bad! By the way, I am in China as well!

[Lux]

Hey Flyinsky, we're both on the same boat then.



There's a strong possibility that EA isn't going to change their limited billing system just because of a *few* people.



It's always the same crap when I have to deal with EA directly: willingness to spend money but getting only frustration in return... all because I'm living in the excluded part of the world.



Could BioWare please have ways to sell its DLC outside of EA? This purchase crap of a problem doesn't happen anywhere else... I used Impulse, Steam, Gamersgate, BioWare's old online store, Atari, Ubisoft, Amazon, and several other online stores without any issues. Why this?

[Romeo Longsword]

I agree, EA and Bioware have problem with China, that's where I live as well, they simply do not value the service and customers over here.

Edit: Removed the term naming them pricks.

Modifié par Romeo Longsword, 01 décembre 2009 - 04:16 .

[Lux]

Hi Romeo,



I would exclude BioWare on the '******' part since they're following the infrastructure established by their parent company.



Our hope would be for BioWare to find other ways to get the purchase of points out there (something like what they did with DA:O on Steam) since EA is unable to provide proper worldwide sales online. EA is slow to move and I doubt we'll get a proper solution any time soon from them.



A voucher system of Bioware points available from online stores would be awesome and would effectively solve what's happening to us in China, Russia and who knows what other places. We would just need to redeem that 'promo' code.

[youngliquidsmooth21]

Can you transfer an EA account balance and turn that into bioware points?

[Ponce de Leon]

I heard from people that there is a way to buy points in shops too. But from what I understood, this might not apply for all countries. I however, didn't understand exactly how they do it. From what I understood, it's either buyable like a game box (similarly to the PSN points, if I am not too wrong), or secondly, they are available at certain points, where you give your money, and insert login and password, and the points are transferred to your account. They might be both for all I know.

Still, if it's any consolation, yesterday, I bought 400 points when I was in Italy, even if my account setting country is set to Slovenia. The card though, was Italian. But after the purchase, I... couldn't buy anymore. It didn't work simply and plainly.

[Lew717]

I'm in China too, and I'm getting the exact same problem. Neither the credit card nor PayPal works. Who the heck first came up with this pointless middle called bioware points anyway?

Modifié par Lew717, 11 avril 2010 - 07:53 .

[AngelRedSoul]

Hi guys i only can buy the bioware points here http://eastore.ea.co...s=1271799615261 i dont know this work for you. Is more expensive but is the only way i can buy it

[stardazzled]

dark-lauron wrote...

I heard from people that there is a way to buy points in shops too. But from what I understood, this might not apply for all countries. I however, didn't understand exactly how they do it. From what I understood, it's either buyable like a game box (similarly to the PSN points, if I am not too wrong), or secondly, they are available at certain points, where you give your money, and insert login and password, and the points are transferred to your account. They might be both for all I know.

In Germany, it is possible to buy a 1.600 BioWare Points voucher. Price ranges from 15 to 20 Euros. I don't know how the card works as I use PayPal (via bank account) to buy Points. According to the description they can be redeemed at social.bioware.com.

[Lux]

Permanent fact: people in countries outside EA selling areas won't be able to buy BW points. Period. I've passed the point of giving a fig about this. Awakening, for example, is something that I'll eventually get when it's on sale, if I ever get it.

[Fernando Melo]

Unfortunately as much as we'd like to make this available to everyone, we are dependent on whichever countries the transaction processing companies we use to handle PayPal & credit cards already support. It is something we continue to expand - both with additional countries, and new methods such as points in a box, or mobile payments in the future for example - but it is slow to happen.



With regards to points in the box, these are available now in several countries in europe - including Germany, Russia, Poland, Czech Rep (I don't recall the full list of countries at the moment). This is done similar to buying MS Points or gift amounts for PSN - you purchase a card (or card inside a box) with a unique 1-time use code. Redeeming that here on social will add the amount of BioWare points to your account - you can now use those in the game for DA or ME2.



Hope that helps.

[Icerious]

AngelRedSoul wrote...

Hi guys i only can buy the bioware points here http://eastore.ea.co...s=1271799615261 i dont know this work for you. Is more expensive but is the only way i can buy it

I purchased from this EA store, looks like a swiss website. Anyway, I logged with my EA account and filled in my credit card information and successfully purchased 1600 points at EURO19.95.

But then I checked my EA account here, my bioware point is sitll 0,  wonder where my money or purchased points goes

[Icerious]

I got the bioware points after 12 hours, what a delay...

[DarkOmegaX]

I'm in Peru and it doesn't work for me either. The EA store might work but they charge me in euros even though I don't live anywhere near Europe.

[Rekwin]

I'm in Canada and having similar issues.

[Ponce de Leon]

Fernando Melo wrote...

Unfortunately as much as we'd like to make this available to everyone, we are dependent on whichever countries the transaction processing companies we use to handle PayPal & credit cards already support. It is something we continue to expand - both with additional countries, and new methods such as points in a box, or mobile payments in the future for example - but it is slow to happen.

With regards to points in the box, these are available now in several countries in europe - including Germany, Russia, Poland, Czech Rep (I don't recall the full list of countries at the moment). This is done similar to buying MS Points or gift amounts for PSN - you purchase a card (or card inside a box) with a unique 1-time use code. Redeeming that here on social will add the amount of BioWare points to your account - you can now use those in the game for DA or ME2.

Hope that helps.

You could as well do that for Slovenia no? We are just a small country that needs some attention! PLEASE?! :crying:

[Lux]

Fernando Melo wrote...

With regards to points in the box, these are available now in several countries in europe - including Germany, Russia, Poland, Czech Rep (I don't recall the full list of countries at the moment). This is done similar to buying MS Points or gift amounts for PSN - you purchase a card (or card inside a box) with a unique 1-time use code. Redeeming that here on social will add the amount of BioWare points to your account - you can now use those in the game for DA or ME2.

Good ol' EA... spending resources in manufacturing boxes and printing out codes in cards is ok. But distribution of such points in other digital platforms is not.

I imagine this will eventually be good business for third-party sites to buy these cards and then sell them online... worldwide.

Fernando and the other people involved in this project (and also for those on ME2) have done a fantastic job in development and even in DLC concept... which is then marred with frustrating distribution. Good ol' EA...

Modifié par Merkar, 10 mai 2010 - 03:49 .

[Lux]

Oh YES!



Taking into account what Fernando indicated, and the usual market dynamics in such cases I searched for "buy bioware points card" and stumbled upon a number of online sites that sell points-in-the-box worldwide. In these (legitimate) sites the snag is that for first customers they want to call you first to confirm you're legit. Anyway, For about 20USD I got 1600 BW points which I will now spend VERY carefully.



The thought of why it had to be like this is quickly being replaced by an overwhelming urge to get Return to Ostagar.



See'ya!

[luna81]

How long does it take to dowload a new content? It seems like taking forever! FYI I am downloading Warden's Keep at the moment. The progress bar still showing 0% after more than 2 hours! My money and points are gone just like that?

[Sir Shendar]

Fernando Melo wrote...

Unfortunately as much as we'd like to make this available to everyone, we are dependent on whichever countries the transaction processing companies we use to handle PayPal & credit cards already support. It is something we continue to expand - both with additional countries, and new methods such as points in a box, or mobile payments in the future for example - but it is slow to happen.

This is funny cause I can pay for pretty much anything with my Russian PayPal account but BW points are "not available in this country". Same deal with international USD Visa classic that is accepted everywhere as well. What a joke.

@dark-lauron: Aye, that would be nice. Meanwhile you can ask your Russian friends to buy the card and e-mail you the code. I don't think these cards are region locked.

Modifié par Sir Shendar, 13 mai 2010 - 06:38 .

[Sir Shendar]

luna81 wrote...

How long does it take to dowload a new content? It seems like taking forever! FYI I am downloading Warden's Keep at the moment. The progress bar still showing 0% after more than 2 hours! My money and points are gone just like that?

http://dragonage.wikia.com/wiki/DLC

Scroll down for direct links to official EA server. If you still can't download, check with your ISP and PC configuration - problem's on your end.

[DarkOmegaX]

Merkar wrote...

Oh YES!

Taking into account what Fernando indicated, and the usual market dynamics in such cases I searched for "buy bioware points card" and stumbled upon a number of online sites that sell points-in-the-box worldwide. In these (legitimate) sites the snag is that for first customers they want to call you first to confirm you're legit. Anyway, For about 20USD I got 1600 BW points which I will now spend VERY carefully.

The thought of why it had to be like this is quickly being replaced by an overwhelming urge to get Return to Ostagar.

See'ya!

I did the same as you did and bought a point card from that same store that does phone confirmation but the code I was given won't be recognized here
EA support chat is proving to be useless to solve my problem and one of their support people told me to contact bioware even though the redeem promo code page has this message: "If you are having trouble redeeming codes, visit support.ea.com for assistance."
So far 2 support persons have given me excuses like technical problems or have "escalated" my problem to a senior representative but the problem remains.
The code is in the XXXX-XXXX-XXXX-XXXX format and I was able to redeem my collector edition codes just fine some months ago.

[DWARFENRAIDER]

Well I live in Sweden and I cannot use my credit card to purchase points either (

[erok.2112]

if it makes any of you feel better, I live in the US and when I try to buy points, it tells me I'm in Australia...Whisky Tango Foxtrot?