898 réponses à ce sujet

[Shya]

Where is the droid love....

[EldredTBMO]

Where are the story masters from Bioware I used to know?

[Eshaye]

IRONSAM96 wrote...

I deleted mine after months of the app being useless and not being updated.

^ This. I loved this app, too bad it was only good for launch. And now I have an android phone as well..... >.> 

Porting this thing and updating it could be a really good idea... Just saying. 

[ryan15]

Hi

Will bioware fix this app so it can work will with ios 6 devices

[Ghost]

ryan15 wrote...

Hi

Will bioware fix this app so it can work will with ios 6 devices

They are working on a fix.

[Shades2585]

WOO HOO!
Where did you find this out? I was thinking of emailing them and complaining.

[ryan15]

How due you  know that bioware is working on fixing the datapad. There has been no word from them on fixing the problems with the app. Can someone contact them and ask them when the app will be updated

Modifié par ryan15, 10 janvier 2013 - 09:42 .

[Ghost]

Shades2585 wrote...

WOO HOO!
Where did you find this out? I was thinking of emailing them and complaining.

They were asked on twitter and confirmed it. They also mentioned that it may come to Android.

[ryan15]

Hi,

Any news on when bioware is going to update the datapad so it can work on ios 6 devices.

[Volkai7]

Hello all,

I have an open ticket with EA Support regarding the Mass Effect 3 datapad issues of Facebook Syndication Error in 'Alliance News' and erroneous 'internet connection required' alert in 'Galaxy At War.

I opened the ticket October 26th. My first response was October 29th and consisted of fairly generic troubleshooting steps, all of which I followed and none of which resolved the issues. On this day I also posted screenshots of the particular problem screens and provided other requested information.

On 31st October at 8:16AM GMT I received this response:

ADVISOR: Greetings {Volkai},

Thank you for contacting us again and providing valuable information.

I have escalated this issue to higher level and they will contact you soon. I apologize for any prolonged delays this might cause, but please rest assured that we will handle your concern in a timely manner.

Thank you for your continued patience and understanding.

Regards,
Mukesh N
Electronic Arts – World Wide Customer Experience

I then received no further contact until today, when I received this message:

Greetings {Volkai},

Your case was escalated to me today. I sincerely apologize for the extended period of time it has taken to respond to you case. My name is Arun and I am now your personal Specialist who will be handling this case from here. We are working to create a better support experience by responding in a timelier manner. I thank you for your patience and understanding throughout this process.

After reviewing your reports, it seems that the fault from Facebook. To resolve this issue please contact to Facebook. I hope they will help.

We appreciate your patience and cooperation. Please be assured that your concern is our priority.

Regards,
Arun
Electronic Arts - World Wide Customer Experience

I should say, in the intervening time I had uninstalled the Datapad app (because it didn't work) and got a new iPhone. After I received this response, I reinstalled the app, confirmed it had the same problems, submitted new screenshots to confirm this along with a reply which I will admit may have been slightly irate, since by my perspective I got "it's not our fault" from an escalation after over two months of complete silence.

Surprisingly, I received I prompt reply to this. Less surprising is its content:

Greetings {Volkai},

Thank you for emailing me back.

I am going to send this information to the Expert team so that they make fix this for you. I do not have a time frame to give you as currently issues our handled in the order that they are received.

We appreciate your patience and cooperation. Please be assured that your concern is our priority.

Best Regards,
Arun
Electronic Arts – World Wide Customer Experience

So I'm back to waiting for the next escalation level to eventually get around to looking at my case and responding to it. If they feel like it. When they get around to it.

And probably doing nothing to get the issue fixed.



Hopefully by March I'll have some kind of a response. Maybe they'll actually escalate it to the app dev team.





I have to say, this has not exactly been a trust-building experience.

Modifié par Volkai7, 21 janvier 2013 - 01:52 .

[Adrian Shepherd]

Volkai7 wrote...

So I'm back to waiting for the next escalation level to eventually get around to looking at my case and responding to it. If they feel like it. When they get around to it.

And probably doing nothing to get the issue fixed.

Hopefully by March I'll have some kind of a response. Maybe they'll actually escalate it to the app dev team.

I have to say, this has not exactly been a trust-building experience.

do you have an issue ID you can share, so we can reference it if we send in our own reports?

[JaegerBane]

Volkai7 wrote...
Hopefully by March I'll have some kind of a response. Maybe they'll actually escalate it to the app dev team.

I have to say, this has not exactly been a trust-building experience.

It's worth pointing out that EA's tech support is some of the worst of any company in operation now or before. When I opened a ticket with them to figure out why Crysis Warhead wouldn't play offline, the first 'fix' they offered was to ask if I could power cycle my internet router and check if that made a difference.

Check my router. To find out why my game wasn't playing offline. I had to re-read it several times to make sure the 'advice' was a spectacularly idiotic as it appeared. It took them about half a dozen further emails before I basically ended up demanding they give me a digital copy on Origin so I could run it in offline mode.

Don't bother opening tickets if its anything that can't be expressed in very small words.

As for the Datapad... tbh the writing has been on the wall with that one. Whatever it is, its something that looks load-based - every so often the app works for me.

[Volkai7]

Not sure if it's really okay to share EA Support case numbers. I suspect they use them for identity verification and I'd rather avoid giving them any potential excuse to close the case before the problem is actually taken care of.

But I will say, you can attach screenshots at the support site, and you can take them on the iPhone then download them through Photostream to post them, and I recommend doing so.

[Andrew Waples]

apparently the new version when into certification or trying to?

[ryan15]

Hi

Does this mean that there will be a new version coming out soon?

[mfr001]

Updated iPad to OS 6.1 today and the Galaxy at War part seems to be working properly (one try only). The new OS also seems to have fixed a problem I was having with a webmail logon, so it looks like Apple have sorted out the relevant issue(s).

Still getting the facebook error message, but I can live with that.

[PSUHammer]

I have 6.1 on my iPhone 5 and iPad 3 and neither datapad app worked. Only thing to do is wait for the app update from Bioware that they announced.

[KING JAMI]

Why no android support?

Modifié par KING JAMI, 31 janvier 2013 - 07:53 .

[ryan15]

Hi

So bioware is not going to update the datapad so it can work with ios6. It has been so long that ios 6 has come out and no app update.

[Volkai7]

ryan15 wrote...

Hi

So bioware is not going to update the datapad so it can work with ios6. It has been so long that ios 6 has come out and no app update.

Is this your assumption, or do you have a source to back this up?

[JaegerBane]

KING JAMI wrote...

Why no android support?

Look at the other posts in this thread Jami - if they're not willing to support it on a closed and policed OS like iOS, why would they be willing to put the effort in for a fragmented and much more open platform like Android?

[madzilla84]

An update to the app in iOS6 (so the app can connect to Galaxy at War) was submitted to the App Store a few weeks ago but is still in the lengthy certification process. Source:

24/01: @LesPaulDuJour: Ok, an updated Datapad app has been sent to Certification. Let's see how this goes...
twitter.com/lespauldujour/status/294564768537276416

05/02: @LesPaulDuJour: nope, we're not through EA cert yet, and then Apple is a black box. It'll be a while.
twitter.com/lespauldujour/status/298940536457412609

[Rapulsion]

Will the update have N7 HQ?

[JaegerBane]

madzilla84 wrote...

An update to the app in iOS6 (so the app can connect to Galaxy at War) was submitted to the App Store a few weeks ago but is still in the lengthy certification process. Source:

24/01: @LesPaulDuJour: Ok, an updated Datapad app has been sent to Certification. Let's see how this goes...
twitter.com/lespauldujour/status/294564768537276416

05/02: @LesPaulDuJour: nope, we're not through EA cert yet, and then Apple is a black box. It'll be a while.
twitter.com/lespauldujour/status/298940536457412609

At least they're actually doing something about it. Who knows, by the time I've finished XCOM and started a new ME1-2-3 marathon, it'll be ready?

[PSUHammer]

I have been getting the GoW to work on my iPhone. Just go to the GoW screen and start tapping on the screen until you hear the sound as if you selected a zone. Then, wait for the connection to time out and hit the back button. Works every time.