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Why hasn't BioWare responded to the fan base?


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#1
Pooter1321

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And I don't mean that Digitaltrends response which circled around the actual issue like a politician would.  I mean where is the BioWare community forum response to the backlash.  They've had a little under a week to come up with some response toward the issue whether it be "I don't care what you fans think, deal with it", "Whoops, our bad, we're working on fixing that little issue", "Wait till you see the DLC...it'll blow your freaking mind", or even something as non-confrontational as "We're hearing you and it's being discussed".  This fan backlash has hit a wide range of media forms...hell Forbes did an artile on it!  Basically no one seems to be stepping up and dealing with the issue which I find a little sad.  I know they want polarizing and discussions but this is a bad kind of polarization...95% angry 5% happy does not bode well.

For those people who will automatically lash out because of loyalties saying thinks like "you aren't entitled" I know I'm not entitled to anything...however, it would be in the companies best interest to address the issue as it seems a significant portion of the fan base is considering dropping off all-together.

Also, if they have responded in these forums I'm sorry this forum has no way of easily locating a community manager/moderator response that I know about...

EDIT: Figured out how to look for dev responses.

Modifié par Pooter1321, 14 mars 2012 - 09:24 .


#2
jeweledleah

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www.digitaltrends.com/gaming/exclusive-mass-effect-3s-director-addresses-the-games-controversies/

<_<

#3
Pooter1321

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Pooter1321 wrote...

And I don't mean that Digitaltrends response which circled around the actual issue like a politician would. 


Really? can you at least please read the post before answering I would really appreciate it...

#4
Arkitekt

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They are most probably "hearing you and discussing it", but until they decide anything, they are also not even admitting as such. Admitting to being "discussing" the issue would leave bsn hysterically proclaiming that they were going to solve it.

#5
Black Wolf

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When folks on the internet hear something they don't like they generally respond in either threats or insults. A response will be given once there people have been given an appropriate amount time to cool off. A direct response given now would fall on deaf ears.

#6
Jestina

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They never do.

#7
Daiyus

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My question is: Why should they have to? I'm not defending BioWare's story in the slightest, I'm sure when I see the endings I'll be annoyed. But if an author releases a book and the fans don't like the ending it's tough s**t. They don't recall them and reprint, they don't HAVE to release another book to "correct" the ending. Same with film series. So why should games be so different? OK, we don't like the endings, but does that really ruin everything else (read, 100's of hours of fun) to that point?

Modifié par Daiyus, 14 mars 2012 - 09:43 .


#8
Dansayshi

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Jestina wrote...

They never do.


They will, but only if theirs enough of an uproar.

For instance, they gave everybody a free copy of ME2 after DA2s flop here.

They also publically apologised to everyone for alienating their entire fanbase outside of the US when they had a 20 or something year celebration.

#9
Elios

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im guessing the silence is one of two things
1. they are in massive damage control mode and did not expect near the negative response they got
2. they have some EPIC DLC coming to make sense of this mess of an ending

#10
Pooter1321

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Major Pyr0 wrote...

When folks on the internet hear something they don't like they generally respond in either threats or insults. A response will be given once there people have been given an appropriate amount time to cool off. A direct response given now would fall on deaf ears.


I suppose that does make some sense to some extent...
I cooled off the following day after beating it but I suppose others will take more time.  I guess that rumor of an announcement at the end of this month would be better than during the current state.  I deem your answer 


#11
Grey34

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like a few people have said here i think if people want Bioware to address this issue then i think they should calm down even though i do sympathize with them but getting blood rage won't help anything

#12
AdrynBliss

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they have just not out loud. I believe theres a tweet from gamble that says something along the lines of 'if the fans knew what we have planned the reaction would be quite different'.

The problem is people are enjoying the view from their high horses so much they can't see anything else.

#13
roflchoppaz

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They did.

With their regularly scheduled question-dodging.

#14
Pooter1321

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Daiyus wrote...

My question is: Why should they have to? I'm not defending BioWare's story in the slightest, I'm sure when I see the endings I'll be annoyed. But if an author releases a book and the fans don't like the ending it's tough s**t. They don't recall them and reprint, they don't HAVE to release another book to "correct" the ending. Same with film series. So why should games be so different? OK, we don't like the endings, but does that really ruin everything else (read, 100's of hours of fun) to that point?


The beauty of a game is that they can.  If someone wrote a bad book or movie ending you can't just go back and change it because of the recall and reprint, financially, would bankrupt the author or director and the odds of the re-release gaining back the fan base lost is probably minimal.  Also, the odds of the next book in the series selling well is probably slim to none...unless your blade runner but that's a unique case.  But with patching it lightens the financial burden and helps to retain the fan base that can continue to support it with following releases.  Although I do agree with you that it doesn't ruin the entire experience because I still love all 3 games it does leave a bitter aftertaste in your mouth the first time like a bad/burnt sunflower would make the consumer hesitate to continue.

#15
Grey34

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AdrynBliss wrote...

they have just not out loud. I believe theres a tweet from gamble that says something along the lines of 'if the fans knew what we have planned the reaction would be quite different'.

The problem is people are enjoying the view from their high horses so much they can't see anything else.

 

hmm very ambigurus tweet :huh:

#16
Farbautisonn

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Daiyus wrote...

My question is: Why should they have to? I'm not defending BioWare's story in the slightest, I'm sure when I see the endings I'll be annoyed. But if an author releases a book and the fans don't like the ending it's tough s**t. They don't recall them and reprint, they don't HAVE to release another book to "correct" the ending. Same with film series. So why should games be so different? OK, we don't like the endings, but does that really ruin everything else (read, 100's of hours of fun) to that point?


-Your question is funny. Because authors do. At least in one case they retracted a book. And in what setting was that? Thats right... the very same setting we are playing. The Latest ME novel was such a load of crap that it got retracted and recinded as lore.

#17
AdrynBliss

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Grey34 wrote...

AdrynBliss wrote...

they have just not out loud. I believe theres a tweet from gamble that says something along the lines of 'if the fans knew what we have planned the reaction would be quite different'.

The problem is people are enjoying the view from their high horses so much they can't see anything else.

 

hmm very ambigurus tweet :huh:


to a degree, but it's clear he's refering to the reaction to the ending and that the reaction would be different if they knew exactly what they have planned and we know they have DLC planned so what we can take from that tweet is there will be DLC that concerns the ending.

But despite the fact we now know they are working on ending related dlc most the fan base is still shouting about it because they havn't bothered to look close enough at responses like that tweet.

Modifié par AdrynBliss, 14 mars 2012 - 10:01 .


#18
Grey34

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AdrynBliss wrote...

Grey34 wrote...

AdrynBliss wrote...

they have just not out loud. I believe theres a tweet from gamble that says something along the lines of 'if the fans knew what we have planned the reaction would be quite different'.

The problem is people are enjoying the view from their high horses so much they can't see anything else.

 

hmm very ambigurus tweet :huh:


to a degree, but it's clear he's refering to the reaction to the ending and that the reaction would be different if they knew exactly what they have planned and we know they have DLC planned so what we can take from that tweet is there will be DLC that concerns the ending.

But despite the fact we now know they are working on ending related dlc most the fan base is still shouting about it because they havn't bothered to look close enough at responses like that tweet.


yeah i would probably pay for that if the endings they  fix  is good enough.

#19
Tleilaxos

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Because there's only like 4 or 5 people who actually dislike the endings and keep making the same threads over and over about it. And since they never stop it looks like a lot of people dislike the endings but it's not true.

#20
Transgirlgamer

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To the OP.

I'd imagine that they haven't responded overtly because the game isn't released everywhere yet. Don't forget we're only just out of the first week for the US release, europe isn't at a week yet and Japan doesn't have the game yet.

That is something that really annoys me about release dates. Films can be released world wide on the same day, why not games? People in the US had the game for most of a week before I could have bought a copy here in the UK. I've had other issues with my pre-order which led me to buying a different format of ME3 yesterday so I could start commenting in the ME3 threads and actually try more than just the demo but they're not because of the release date and are partly my own fault.


EDIT  Does anyone know what percentage of people who have bought the game are actually complaining?  I'd bet it's a fairly small number.  

Modifié par Transgirlgamer, 14 mars 2012 - 10:14 .


#21
Pooter1321

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AdrynBliss wrote...

they have just not out loud. I believe theres a tweet from gamble that says something along the lines of 'if the fans knew what we have planned the reaction would be quite different'.

The problem is people are enjoying the view from their high horses so much they can't see anything else.


"Hardest. Day. Ever. Seriously, if you people knew all the stuff we are planning...you'd, well - hold onto your copy of me3 forever."

Ya I read that awhile ago but it begs to ask the question why end the game that way if you know the negative response that will be generated and releasing a (i would assume paid) DLC that would give an acceptable ending.  Better yet, why put that on a tweet and not respond with that to the community through the forums?  And it's not really the ending but the way it was handled that seems to bother most with a so called conclusion to the Shepard story that raises more questions and concerns than really ending the story of Shepard.  Maybe I just don't understand and if that's the case then that's fine I'm sure it will make sense in time...

#22
Farbautisonn

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Tleilaxos wrote...

Because there's only like 4 or 5 people who actually dislike the endings and keep making the same threads over and over about it. And since they never stop it looks like a lot of people dislike the endings but it's not true.


-Wow...  That is just epic... where did you get those numbers? :D

#23
Pooter1321

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Tleilaxos wrote...

Because there's only like 4 or 5 people who actually dislike the endings and keep making the same threads over and over about it. And since they never stop it looks like a lot of people dislike the endings but it's not true.


Yes because 4 or 5 people have donated thousand of dollars to have the ending changed...I get what you're trying to say but you have to give more credit to the response than 4 or 5 poeple who dislike it...

EDIT: Take the amount of people who donated and multiply this number probably by 100 at the least as probably at best 1/100 people who didn't like the ending would actually donate money towards this campaign with the knowledge that the odds of nothing happening are pretty high.

EDIT: Also gald to see this is staying very level headed and non agressive on either side of the argument.  Loving the maturity :D

Modifié par Pooter1321, 14 mars 2012 - 10:22 .


#24
Ronin1325

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Farbautisonn wrote...

Daiyus wrote...

My question is: Why should they have to? I'm not defending BioWare's story in the slightest, I'm sure when I see the endings I'll be annoyed. But if an author releases a book and the fans don't like the ending it's tough s**t. They don't recall them and reprint, they don't HAVE to release another book to "correct" the ending. Same with film series. So why should games be so different? OK, we don't like the endings, but does that really ruin everything else (read, 100's of hours of fun) to that point?


-Your question is funny. Because authors do. At least in one case they retracted a book. And in what setting was that? Thats right... the very same setting we are playing. The Latest ME novel was such a load of crap that it got retracted and recinded as lore.


Yes, books have been retracted, even movies have been tweaked, but that's a fundamentally different thing. As I've said before, this is a game that was heavily advertised as one dependent on player choice. It was, over & over again, marketed to us as one where our choices in the game would create "wildly divergent" endings. A customer has every right to complain about a product that was sold without features they were told it would have.

#25
AdrynBliss

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Pooter1321 wrote...

AdrynBliss wrote...

they have just not out loud. I believe theres a tweet from gamble that says something along the lines of 'if the fans knew what we have planned the reaction would be quite different'.

The problem is people are enjoying the view from their high horses so much they can't see anything else.


"Hardest. Day. Ever. Seriously, if you people knew all the stuff we are planning...you'd, well - hold onto your copy of me3 forever."

Ya I read that awhile ago but it begs to ask the question why end the game that way if you know the negative response that will be generated and releasing a (i would assume paid) DLC that would give an acceptable ending.  Better yet, why put that on a tweet and not respond with that to the community through the forums?  And it's not really the ending but the way it was handled that seems to bother most with a so called conclusion to the Shepard story that raises more questions and concerns than really ending the story of Shepard.  Maybe I just don't understand and if that's the case then that's fine I'm sure it will make sense in time...



actually thats not the tweet i was refering to. There's one from about the 12th i think it was that said if the fans knew what we were planning the reaction would be different.

Modifié par AdrynBliss, 14 mars 2012 - 10:25 .