162 odpowiedzi w tym temacie

[Chris Priestly]

Hi Everyone

I get messages asking me when the next Mass Effect 3 patch will be coming and when "X" problem will be fixed. I thought it might be a good idea to give you some insight into how a patch is made so that you understand more about the patching process.

• Everything starts with help from customers like you who report issues here on the BSN or to our EA Customer Service people.
• These issues are then reported to the Mass Effect 3 team and they begin to investigate the issue.
• The team tries to reproduce the issue
• They then figure out what is causing the issue
• They then work to fix whatever the cause of the issue is. This can take a short or long time depending on how difficult it is to fix the issue.
• Once they have a fix, they test it thoughoughly in the game. They also test to make sure that the fix does not effect the game in some unexpected manner or introduce new issues.
• Once a collection of issues are fixed by the team it is put into a patch and sent off to EA and our partners at Microsoft and Sony for whats is called Certification. They also run tests to make sure that our fix works and that it does not introduce any new issues to the game or their systems.
• If AT ANY POINT in this testing and Certification process a problem is detected, the patch is sent back to us and process begins again until it is fixed.
• Once the patch has passed certification, it is released to the public via Origin, Xbox and Playstation.

All bugs are investigated by the team and are prioritized in a process called triage. Bugs are triaged based on how important they are to the game and how many people are encountering them. This means an issue can be extremely important if it effects a lot of people OR that an issue that effects a few people, but prevents them form playing the game can both be equally important. The team works to fix as many issues as possible in a given patch process.

I want to reassure you all that BioWare IS working on fixing the issues you are reporting and we are working on patching to get you the fixes ASAP. We appreciate your patience and assistance as we work to resolve these issues.

Użytkownik Chris Priestly edytował ten post 14 marzec 2012 - 08:52

[Valkyre4]

Thanks for the message Chris, does that mean that you are working on a fix/improvement for the poor framerate plaguing the ps3 version?

Thats all most people around here want to be honest. Condirmation that you are working on a fix for this issue. We know that it takes time, we can understand that, but we dont know even if you are working to fix it. If you are then please rest assured we will feel much better. That is all we need for now, simple confirmation.

I hope you do understand and clarify this for us. Thank you.

[atramessor]

Valkyre4 wrote...

Thanks for the message Chris, does that mean that you are working on a fix/improvement for the poor framerate plaguing the ps3 version?

Thats all most people around here want to be honest. Condirmation that you are working on a fix for this issue. We know that it takes time, we can understand that, but we dont know even if you are working to fix it. If you are then please rest assured we will feel much better. That is all we need for now, simple confirmation.

I hope you do understand and clarify this for us. Thank you.

yes please inform us whether the terrible fps issue will be dealt with or not , i dont want to finish this game at its current state 

[VivaLaWhatsername]

Valkyre4 wrote...

Thanks for the message Chris, does that mean that you are working on a fix/improvement for the poor framerate plaguing the ps3 version?

Thats all most people around here want to be honest. Condirmation that you are working on a fix for this issue. We know that it takes time, we can understand that, but we dont know even if you are working to fix it. If you are then please rest assured we will feel much better. That is all we need for now, simple confirmation.

I hope you do understand and clarify this for us. Thank you.

[megabug7]

Thank you for letting us know Chris.

[Fbh]

Valkyre4 wrote...

Thanks for the message Chris, does that mean that you are working on a fix/improvement for the poor framerate plaguing the ps3 version?

Thats all most people around here want to be honest. Condirmation that you are working on a fix for this issue. We know that it takes time, we can understand that, but we dont know even if you are working to fix it. If you are then please rest assured we will feel much better. That is all we need for now, simple confirmation.

I hope you do understand and clarify this for us. Thank you.

This


Please Bioware. Everyone playing this on ps3 agrees that this is the most urgent issue and we are feeling ingored.

[Spruebox]

I know in ME2, that the game uploaded play data to your servers. Does ME3 do this, too? And can this help in figuring out bugs as well? Just curious.

[known_hero]

I appreciate the response. Now we can all sit back and wait for the patch

[Battlepope190]

Spruebox wrote...

I know in ME2, that the game uploaded play data to your servers. Does ME3 do this, too? And can this help in figuring out bugs as well? Just curious.

Indeed it does, although there isn't really any way for us to know what kind of data they're actually getting from us, so only they'd know if it is helpful.

[thevindicated216]

Really happy with this message. At least we know for sure they're looking into these issues. And since Chris said that the problems are investigated and prioritized based on the number of people who encountered them, I'm sure this means that the poor frame rate is the number one thing they're trying to fix, among other things.

[ThomasakaDes_]

You guys should add a Patch log on the Main menu.
Where you`ve written what each patch has fixed, at least what latest patch fixed and which version the game is on.

I started up the game again now after playing through ME2 again and it didn`t patch, so now I`m wondring if I do have ver. 1.02 or if it`s just that the game didn`t reg. a new patch.

[Elcariel]

Fbh wrote...

Valkyre4 wrote...

Thanks for the message Chris, does that mean that you are working on a fix/improvement for the poor framerate plaguing the ps3 version?

Thats all most people around here want to be honest. Condirmation that you are working on a fix for this issue. We know that it takes time, we can understand that, but we dont know even if you are working to fix it. If you are then please rest assured we will feel much better. That is all we need for now, simple confirmation.

I hope you do understand and clarify this for us. Thank you.

This


Please Bioware. Everyone playing this on ps3 agrees that this is the most urgent issue and we are feeling ingored.

Actually, I'd vote for the Black Screen lockup in the Citadel as the most urgent issue. It seems like every other trip I make to the Citadel I need to do a hard reboot, with the PS3 then going into a half-hour corruption-fixing routine.

[duden2217]

Thanks for the info. I've actually not encountered any real bugs nor have I had the framerate drop to a level that hindered my enjoyment of the game, but I'm glad that you're reassuring the people who are having these issues(and myself if I happened to just jinx it) that BioWare is paying attention and working on fixes. I think a lot of people just wanted confirmation that BioWare is monitoring these issues and actively working on resolving them.

[RICEARONI14]

thanks chris can you give us some details on the recent 1.02 patch. thnx

[starscreamerx31]

Personally i cant wait for any patch for this game. I really hope they patch the hell out of this game. If they do that and fix the plot hole, confusing ending and i would be so happy. The ending now would be fine if they just filled in the gaps of certain things that occured.

[MarkakaJin]

Valkyre4 wrote...

Thanks for the message Chris, does that mean that you are working on a fix/improvement for the poor framerate plaguing the ps3 version?

Thats all most people around here want to be honest. Condirmation that you are working on a fix for this issue. We know that it takes time, we can understand that, but we dont know even if you are working to fix it. If you are then please rest assured we will feel much better. That is all we need for now, simple confirmation.

I hope you do understand and clarify this for us. Thank you.

Re-quoting this.

[JaKeS788]

I hope it doesn't take 3 months like the Bethesda patch for Skyrim...(the working one anyway, since the other previous patches made things worse!!!)

[JediDZ]

Thanks for information Chris Priestly.
I am glad that you have answered us, I wait and I hope that all will correct as it is possible more soon, and there will be indemnification, for spent time.
After all games should bring pleasure, instead of grief.

[Gwtheyrn]

Elcariel wrote...

Fbh wrote...

Valkyre4 wrote...

Thanks for the message Chris, does that mean that you are working on a fix/improvement for the poor framerate plaguing the ps3 version?

Thats all most people around here want to be honest. Condirmation that you are working on a fix for this issue. We know that it takes time, we can understand that, but we dont know even if you are working to fix it. If you are then please rest assured we will feel much better. That is all we need for now, simple confirmation.

I hope you do understand and clarify this for us. Thank you.

This


Please Bioware. Everyone playing this on ps3 agrees that this is the most urgent issue and we are feeling ingored.

Actually, I'd vote for the Black Screen lockup in the Citadel as the most urgent issue. It seems like every other trip I make to the Citadel I need to do a hard reboot, with the PS3 then going into a half-hour corruption-fixing routine.

That's a bit odd. I have not seen the citadel issue with my PS3. It plays silky-smooth and only froze up twice during my first playthrough... and my disk check takes all of five minutes. It's possible that there's something wrong with your system. Heat-related maybe?

Actually, now that I give it a moment more of thought, I did get low framerate once, and that was after playing some multiplayer, which I've heard can have this affect. Quitting the game and starting it up again alleviated the problem.

[JediDZ]

And on PC as game restart helps with avoidance of freezing and loss of things to the version.

Użytkownik JediDZ edytował ten post 15 marzec 2012 - 11:00

[Valkyre4]

Gwtheyrn wrote...

Elcariel wrote...

Fbh wrote...

Valkyre4 wrote...

Thanks for the message Chris, does that mean that you are working on a fix/improvement for the poor framerate plaguing the ps3 version?

Thats all most people around here want to be honest. Condirmation that you are working on a fix for this issue. We know that it takes time, we can understand that, but we dont know even if you are working to fix it. If you are then please rest assured we will feel much better. That is all we need for now, simple confirmation.

I hope you do understand and clarify this for us. Thank you.

This


Please Bioware. Everyone playing this on ps3 agrees that this is the most urgent issue and we are feeling ingored.

Actually, I'd vote for the Black Screen lockup in the Citadel as the most urgent issue. It seems like every other trip I make to the Citadel I need to do a hard reboot, with the PS3 then going into a half-hour corruption-fixing routine.

That's a bit odd. I have not seen the citadel issue with my PS3. It plays silky-smooth and only froze up twice during my first playthrough... and my disk check takes all of five minutes. It's possible that there's something wrong with your system. Heat-related maybe?

Actually, now that I give it a moment more of thought, I did get low framerate once, and that was after playing some multiplayer, which I've heard can have this affect. Quitting the game and starting it up again alleviated the problem.

Αfter a certain point - event on the Citadel the frametrate afterwards is really really bad. And it is not our PS3's we dont have issues with other games, it is just that the framerate is really bad. Maybe you dont notice it because you are not sensitive to framedrops and you are tolerant on this issue, or maybe you are extremely lucky. It is not just a few people complaining about bad overall framerate performance, pretty much everyone is mentioning it and even professional measuring tools show the truth like in Digital Foundry's Face off, where clearly the PS3 version performs extremely bad compared to 360.

[MarkakaJin]

Going around in the Citadel is a nightmare.

[Ryusennin]

Cautiously, optimistically, waiting for a fix to:

1. Framerate on PS3
2. Holding Area crashing the PS3 (4 times out of 5)
3. Various quest bugs on the Citadel

[jackygates]

Thanks Chris!! I had to restart my PS3 4 times cuz of freezing now since you did the 1.02 patch and they are random areas of the game! I find the game is full of slow downs from framerates issues and every time I restart PS3 it thinks the PS3 wasn't shut down right and thinks the HDD is corrupted and it isn't! I know your working on it but please release it soon as you can!

[kyles3]

Thanks for keeping us in the loop, Chris.