164 ответов в этой теме

[Chris Priestly]

Hi Everyone

I get messages asking me when the next Mass Effect 3 patch will be coming and when "X" problem will be fixed. I thought it might be a good idea to give you some insight into how a patch is made so that you understand more about the patching process.

• Everything starts with help from customers like you who report issues here on the BSN or to our EA Customer Service people.
• These issues are then reported to the Mass Effect 3 team and they begin to investigate the issue.
• The team tries to reproduce the issue
• They then figure out what is causing the issue
• They then work to fix whatever the cause of the issue is. This can take a short or long time depending on how difficult it is to fix the issue.
• Once they have a fix, they test it thoughoughly in the game. They also test to make sure that the fix does not effect the game in some unexpected manner or introduce new issues.
• Once a collection of issues are fixed by the team it is put into a patch and sent off to EA and our partners at Microsoft and Sony for whats is called Certification. They also run tests to make sure that our fix works and that it does not introduce any new issues to the game or their systems.
• If AT ANY POINT in this testing and Certification process a problem is detected, the patch is sent back to us and process begins again until it is fixed.
• Once the patch has passed certification, it is released to the public via Origin, Xbox and Playstation.

All bugs are investigated by the team and are prioritized in a process called triage. Bugs are triaged based on how important they are to the game and how many people are encountering them. This means an issue can be extremely important if it effects a lot of people OR that an issue that effects a few people, but prevents them form playing the game can both be equally important. The team works to fix as many issues as possible in a given patch process.

I want to reassure you all that BioWare IS working on fixing the issues you are reporting and we are working on patching to get you the fixes ASAP. We appreciate your patience and assistance as we work to resolve these issues.

[Persephone]

Thanks for the heads up! Much appreciated.

Add back some of the deleted content while you're at it. (I heard some dialogue that was cut.....it made me cry. Hint: Thane, Anderson)

[Timerider42]

Is there a changelog for patches released so far?

[PnXMarcin1PL]

Timerider42 wrote...

Is there a changelog for patches released so far?

top menu

games>mass effect 3>official games patches

[Timerider42]

PnXMarcin1PL wrote...

Timerider42 wrote...

Is there a changelog for patches released so far?

top menu

games>mass effect 3>official games patches

Ah, thank you.
There should be some way to see that in Origin when it says an update is available. Plus, isn't it up to 1.02 now?

[Flobulon]

Thanks for this.
How feasible would it be to have bit more information about what issues the team are investigating? Very few threads in this forum seem to receive even an acknowledgement from Bioware, and while I appreciate this forum is for fans to help other fans, a quick "we're looking into this" could help reduce customer frustration. Just my 2 cents

[CuAnnan]

Flobulon wrote...

Thanks for this.
How feasible would it be to have bit more information about what issues the team are investigating? Very few threads in this forum seem to receive even an acknowledgement from Bioware, and while I appreciate this forum is for fans to help other fans, a quick "we're looking into this" could help reduce customer frustration. Just my 2 cents

QFT

[AnubisOnly]

Please fix face (save) import bugs, + quest bugs (like Hanar Diplomacy on Citadel), also please fix some graphical (shadows & texturing) bugs.
Also fonts are too small in ME3, especially in big resolutions like 1920x1200, so please give me (US!) fonts size from ME2 and I will be happy

Сообщение изменено: Lucas1987Dion, 15 Март 2012 - 01:21 .

[cryptic_istari]

Thanks. Would be good to see a list of reported issues and where fixes are at. I cannot invite friends in Multiplayer.

[Noelemahc]

The big quest fixes can actually wait until the game-100%-unplayable problems are fixed. There are only four:

* The Face Import
* The DLC Authorization When Internet Is On, But EA Servers Are Down
* The Fonts Are Too Small (no need to make them bigger for everyone, just add a font size changer, say, what we have now, double that and triple that, I sincerely doubt putting in a primitive software scaler is gonna be THAT hard)
* The Where Did My Multiplayer Stuff Go

That's it. Everything else can wait. You know it to be true. All the other bugs don't prevent you from enjoying the game entirely, just from enjoying it fully, and that's a separate matter.

Thank you for the reassurance, by the way, we really needed that. Seriously. Thank you.

Сообщение изменено: Noelemahc, 15 Март 2012 - 03:05 .

[Kya]

Yes, please fix the face bug! Apparently this has been known since the demo came out. Back then I thought it was a demo limitation. But now the vacation I took to play this game is almost over and I couldn't even start because I want to start and finish this saga with *my* Shepard.

I understand the process takes time, but it's been 4 weeks and some update on the progress would be much appreciated by everyone who started with Me 1 and kept loyal to the franchise (and their Shepard) over the course of 5 years.

Сообщение изменено: Kya, 15 Март 2012 - 10:38 .

[Thorenor]

I just hope you will fix the problem of freezing and killing the whole system . For some people it's impossible to play. No one wants to risk a damaged system, because the game forces you to push the reset-button every 5-30 minutes you play.

[Astralify]

The FoV (field of view) is too narrow on the PC. I'm playing on a 19" 16:10 monitor and 90-95 degrees FoV will be prefect. Using mods and 3rd party apps to alter the FoV messes with the cutscenes. Also the camera position should be altered. I'm sure you are aware with the issue. Many of us PC gamers are getting headaches from the small FoV. Thanks!

Сообщение изменено: Astralify, 16 Март 2012 - 02:56 .

[Raiithe]

I understand the patching process and that its fairly laborious.
It would just be nice if we had some kind of feedback.

Eg. we are currently aiming to have the following issues.......... addressed in the next patch.

I'm not asking for a due date (though i would be happy if there was one). It would just be nice if we knew that the issues that players were experiencing are being examined and hopefully addressed.

As things are now with the lack of feedback we are getting, well, for all we know you guys aren't working on patching at all. If i have a problem then i'm not expecting it to be fixed immediately but i do like to know it is being addressed.

@Chris Priestly
For our sake could you please try to have feedback supplied regularly. Maybe ask tech support to attend their forums if only to inform those with problems that they haven't been left hanging.

Thanks.

Сообщение изменено: Raiithe, 16 Март 2012 - 04:14 .

[Baramon]

PnXMarcin1PL wrote...

Timerider42 wrote...

Is there a changelog for patches released so far?

top menu

games>mass effect 3>official games patches

Top menu of what?

In Origin? (Don't see it.)
On hard drive? Top menu? (makes no sense)

Not seeing any 'Official Games Patches' of anything... :confused:

[Raiithe]

On this site, just below the BSN badge is a bunch of options ranging from 'Home' to 'Games'

Go to the games then mass effect 3 then game patches.

[Danskywalker]

When will be the face import patch released?

[paratrooper117]

Noelemahc wrote...

The big quest fixes can actually wait until the game-100%-unplayable problems are fixed. There are only four:

* The Face Import
* The DLC Authorization When Internet Is On, But EA Servers Are Down
* The Fonts Are Too Small (no need to make them bigger for everyone, just add a font size changer, say, what we have now, double that and triple that, I sincerely doubt putting in a primitive software scaler is gonna be THAT hard)
* The Where Did My Multiplayer Stuff Go

That's it. Everything else can wait. You know it to be true. All the other bugs don't prevent you from enjoying the game entirely, just from enjoying it fully, and that's a separate matter.

Thank you for the reassurance, by the way, we really needed that. Seriously. Thank you.

pretty sure the black screen on startup qualifies as a game stopper too pal, cant play at all kind of trumps small font, or not having the face you like

[TheArsenal04]

Noelemahc wrote...

The big quest fixes can actually wait until the game-100%-unplayable problems are fixed. There are only four:

* The Face Import
* The DLC Authorization When Internet Is On, But EA Servers Are Down
* The Fonts Are Too Small (no need to make them bigger for everyone, just add a font size changer, say, what we have now, double that and triple that, I sincerely doubt putting in a primitive software scaler is gonna be THAT hard)
* The Where Did My Multiplayer Stuff Go

That's it. Everything else can wait. You know it to be true. All the other bugs don't prevent you from enjoying the game entirely, just from enjoying it fully, and that's a separate matter.

Thank you for the reassurance, by the way, we really needed that. Seriously. Thank you.

... going out on a limb here ... I would say that whole "Can't Launch the Game But It Shows As Running In Taskmanager Bug" many people are having, may squeeze itself onto that list of "only four".  We are approaching two weeks. These things take time, granted, and they should  take the time to get it right*; but feedback to a group of people who have purchased inoperative software would be nice.

*notwithstanding the argument this should have been caught pre-release.

[Valethar]

So, Chris....

Now that you've more or less dodged the issue, when can we expect a patch? Some of us are stuck unable to progress any further due to bugs in plot missions.

Would be nice to get something other than a generic flowchart answer.

[LvxWolf]

I still have a consistant crash bug in mass effect 3. it occurs at different times and is hard to predict and nothing prevents it once it has crashed..

[RAMPAGE572]

Yeah most people now understand the process but its the lack of developer communication that sters things into massive proportion, ie if you guys made a sticky thread saying you are working on "x" fixes then more people would keep the issues that are in your list to themselfs and not start more threads.... just a thought, its the same with 2k the darkness 2 will be dead before they end up making a patch and its all due to the customers worrying to much and the pc community is more harsher on games then the console counterpart.....

[Offender_Mullet]

Thank you for the update. Save import bugs hopefully will be priority (if there are any? I'm still waiting to play past the 1st MArs mission until it gets patched at least a couple times). Those would be the most important for the people who have invested their time/money playing the previous 2 games.

I'm praying there aren't any "Conrad said I shoved a gun in his face (Renegade) in ME2, when I charmed him all the way through ME1" type bugs in this last game. 

Сообщение изменено: Offender_Mullet, 17 Март 2012 - 01:32 .

[SteelfireX2]

Please look at my thread about investigate missing scouts...I do not want to progress further in the game without playing this mission.

[CalmlyLit]

Coins and exp are not properly rewarded when disconnecting from a MP game.

http://social.biowar...index/9707179/1

And a few of us are experiencing frequent disconnects that makes MP unplayable. (They happen consistently around the 20 minute mark.)

More information for both issues can be found in that thread

Сообщение изменено: CalmlyLit, 18 Март 2012 - 05:21 .