8 réponses à ce sujet

[Fazzoul]

Hi there,

i'm posting on behalf of my girlfriend.  We both play Dragon Age 1 & 2 on two diffent PC's and therefore have 2 logins.

Recently, due to a change of ISP, her login email changed.

She tried to log in to the bioware site to update her account details but for some reason her password wouldn't work.  She remembered having to change it when the email came out about Bioware having possible passwords hacked back in 2011, but the new password she changed it to won't work.

so now she's in a situation where she has a login name & has her games registered, but the password won't work & when you try the 'forgot password' link it just sends a password to an email address that doesn't work anymore as our old ISP has closed it down.

she doesn't want to create a new account as she spend cash on bioware points & has some sitting on her old account.

contacting EA help seems to want you to log in, in order to get help, which she can't do.

any suggestions guys?

[ShinsFortress]

Yep. Reading the stickies and looking out for other threads that cover your topic.

Possible hint: avoid "special characters".

[Fazzoul]

she didn't have any 'special characters' in her password.

she can't log in to the game, or this site, and the 'forgot password' function sends an email to her OLD email address.

is there any way she can get her email re-set to the new one?

[Fazzoul]

double post sorry

Modifié par Fazzoul, 18 mars 2012 - 08:41 .

[Gorath Alpha]

Fazzoul wrote...

she didn't have any 'special characters' in her password.

she can't log in to the game, or this site, and the 'forgot password' function sends an email to her OLD email address.

is there any way she can get her email re-set to the new one?

I cannot imagine any way that ordinary game players can assist you.  This is a self-help tech forum for the DA:O game, and you already have a thread going in the correct forum, so this is a cross-post, and as such, both off-topic here, and an undesireable duplicate.  You are supposed to click on the report button once you learn your error, and ask for the dupe to be locked. 

[RaenImrahl]

Log into EA's help with the new e-mail and select "Talk to a game advisor". EA's customer support is the only real place to fix something like this.

[Thandal N'Lyman]

RaenImrahl wrote...

Log into EA's help with the new e-mail and select "Talk to a game advisor". EA's customer support is the only real place to fix something like this.

I *think* RaenImrahl meant that -you- should log-in to ea.help.com on her behalf,
then explain to the "Game Advisor" what's going on and that the old email address isn't working anymore...

[Fazzoul]

RaenImrahl wrote...

Log into EA's help with the new e-mail and select "Talk to a game advisor". EA's customer support is the only real place to fix something like this.

so does she need to create a new account with the new email address??

[Fazzoul]

Thandal NLyman wrote...

RaenImrahl wrote...

Log into EA's help with the new e-mail and select "Talk to a game advisor". EA's customer support is the only real place to fix something like this.

I *think* RaenImrahl meant that -you- should log-in to ea.help.com on her behalf,
then explain to the "Game Advisor" what's going on and that the old email address isn't working anymore...

ah ok thanks i'll try that