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[stealthbadgernz]

Hi there,

I installed Mass Effect 3 on launch day and installed it. When I went to play it it said I needed to update, however when I accept the update, Origin just sits there "Preparing" for around 5-10 minutes. After this it sits there yet again preparing but will show a progress bar that stays on 0% forever.

I've been able to play the game by skipping the update, however I can't play multiplayer with my friends as we now have different versions. I've tried reinstalling Origin, and ME3 multiple times, and even Live Support gave this as my only other alternative.

Any help would be appreciated, thanks.

[Joe Hegarty]

Hi,

Sorry to hear you are having problems. 

In order for us to look into this can you please send the following info to ME3QALaunchSupport@bioware.com

• Your Origin username
• Your Client_Log.html file from Origin just after the problem occurs. Usually found at C:\\ProgramData\\Origin\\Logs
• The version of Windows (XP, 7 etc) you are using

Many Thanks!