Gweedotk wrote...
ItsNotMyProblem wrote...
It's like going to a five star restaurant and the chef's microwaving leftovers and passing them off as fresh. That restaurant would, over time, lose business.
That's not necessarily true. The theory that people vote with their money and therefore force companies to produce a quality product has surely been disproven by now.
There are plenty of examples of consumers changing the way companies have to do business:
Cars: when Americans started buying quality Japanese cars instead of the crap U.S. car-makers forced on the public, the U.S. auto industry had to produce better quality to survive (and the the unions killed even that)
Internet Service providers: when certain ISP's (AOL) couldn't handle the bandwidth, people went elsewhere, and new ISP's filled the demand.
Cell phone providers: when ATT and T-mobile offered crap customer service, people flocked to Verizon (forcing certain phone makers to make phones for the newly dominant cell companies)
This industry is no different. They provide products and services advertised to come with certain features of a certain quality. If they don't, consumers go elsewhere.




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