The issue is that the game series has one of the best sci-fi opera stories ever told in media. People will disagree with me and that is perfectly fine, but a large number will agree. What makes it even better is that it's participatory; you have an active role in the story. The devs have always said that, and they have always proved it true. Even throughout most of Mass Effect 3, which is a really, really great game.
Many fans, myself included became quite invested in the story from game 1 through the whole ride. We care about the characters, what happens to them and how they get there. That's a testament to how GOOD the storytelling is in the series. So, when a lazy, thrown together A, B, C choice ending (I'll refrain by going on about how that choice in and of itself proved that the developers have been blithely lying to their paying consumers for months) that actually goes against the very foundation of the entire lore of the series, that's a problem. And consumers have a right to complain about it. It's like you are at a fancy restaraunt, eating a really well made chicken parmasean meal and enjoying some really tasy wine along with it. It's a great experience overall, then as you chew the last bite, you find it's undercooked...and yes...you can feel something squirming. It's not childish to spit the maggot out, complain to management and refuse to pay for the meal. You didn't get what you paid for, and you have a right to complain, even if other patrons enjoyed their meal just fine.
The "if you don't like a book/movie blah blah" analogy isn't really accurate because you don't invest hundreds of hours into a book/movie (okay maybe with something like The Wheel of Time series you do, but I digress...) and you are not as invested because you're not assuming the role of the character. And this was a roller coaster ride directly into a concrete wall at 100 mph. It might have been an insanely fun ride the entire time, but the messy, painful end left us broken and yeah, that can and for many has ruined the whole experience. And in books if a writer strayed too far from his/her own continuity, you better bet the publisher would demand a rewrite before it's approved for print; it actually happens a lot. If At the end of Harry Potter, and out of the blue and completely unexplained, Sam Jackson showed up, threw some expletives about and shot everyone dead, the publisher would never let it reach the consumer. They'd ask J.K. WTF she had been smoking and make her rewrite it. ME needed this treatment as well.
And people need to stop assuming that folks complaining about the ending want a Disneyesque happy ending. I'm sure some do, many don't. It's okay that Shepard sacrifices him/herself to save the galaxy. That's actually pretty epic and that simply just what Shepard would do (and has done before actually). That's not the issue with the ending, the issue is multiple endings based on choice were promised and not delivered, the ending flies into the face of all previously established content, and Shepard died without even saving the galaxy at all. We'll forget that Bioware forgot that they revealed in a previous game that if the Mass Relays blow the whole galaxy pretty much incinerates, the issue is all the folks that showed up to help will starve, earth is toast whether you get the incernated earth ending or not...it'll just be a husk planet with Geth running around on it eventually. The Normandy crew fled the war like cowards before Shepard even made a choice, after several crew members magically resurrected from the dead and were somehow teleported onto the ship....oh but, at least Joker's brittle bones disease was cured by the magic Starchild, crew resurrecting teleportation beam, and he gets to live on a tropical planet with a talking blowup doll. Yeah. Great ending. I can see why folks liked it so much.




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