1378 réponses à ce sujet

[Skorpijon]

Credits lost: 0
Bioware points lost: 160
Origin ID: Skorpijon11

Also, it started with trying to get victory pack on the 21st, but got nothing except the error. 3 days later i tried to buy specter with bioware points. Nothing happened, only the points are gone :S

[Devina]

Haven't been able to buy a thing in the MP store ever since I redeemed the packs for Goliath.  Lost about 200k randomly trying here or there since I really have nothing else to do with these credits anyways. But yeah fixing this issue would be nice. Tired of using the same gun all the itme.

[Paladin Stem]

I often have this issue too, but I still get the upgrades. I just had this happen a little ago. The most annoying part is I have no idea what I got so I have to look at all my weapons and mods to see if they got upgraded.

Really hope this gets fixed soon along with it taking for ever to check that I still own that DLC that had last time and the time before that...

[Aoibheann]

I still haven't gotten the spectre pack or the 160 bioware points back. Anyone else have any luck?

[SpawnedOfRage]

Credits lost: 33,000
Bioware points lost: 0
Origin ID: ilikemilkshake

It's happened to me a few times but just now was the first time the credits weren't returned

[erikowns]

Credits lost:0
Bioware points lost: 640
Origin id: steamisbestgtfo

[james38112]

credits lost:33000
Bioware points lost: 480
origin id :james38112

Where is the customer support email details, as i would like the email them and get this sorted out.Losing real world money is not fun.

[Haru-Origin]

james38112 wrote...

credits lost:33000
Bioware points lost: 480
origin id :james38112

Where is the customer support email details, as i would like the email them and get this sorted out.Losing real world money is not fun.

I have emailed them several times to document all the credit losses. They don't have a clue and ask that we post our problems in this forum. Nevertheless, I feel it is important to document your losses, so send them a mail at: help.ea.com.

[rfachini]

tried to spend 880 bioware points. tried to purchase premium veteran and spectre. Took points but no items. Been chatting with Origin help for about 30 min with no resolution yet. was disconnected from chat the first time I tried.

[Haru-Origin]

For the record (yet again): another 60k credits lost while trying to buy a Spectre pack. This brings my total to 420k credits lost while attempting to buy 7 Spectre packs (at various intervals with the first loss on March 17).

[kww75]

It would help if you don't have that message asking you to contact EA customer support only to tell you this problem is being investigated when your purchase fails. Update the message! Cause it gives the false impression the lost credits can be returned.

The problem seems utterly inconsistant for me, though usually it results in failure to finalise the transaction. It's failed like over half a dozen times for me now but only once in the past week have I actually managed to purchase a pack. unfortunately I did not log the time or day that I was able to buy a spectre pack.

The information returned by the EA customer support is not really helpful because it doesn't really tell me anything I 've not seen in this thread. (Names removed for security reasons)

Message from EA
-----------------------------------------------------------------

Dear XXXXXXX

Thank you for contacting Electronic Arts.

I would like to tell
you that this is a known issue with the game and Bioware is working to
fix it.You can prevent this from happening again by following the two
steps below

o avoiding going into the Store while 'Ready' for a
multiplayer match. It's best to un-ready yourself before you go to the
store.

o not accepting invites while in the store/purchasing.

This is part of what Bioware is working out, and updates to the situation can be gained from Bioware Social Network web site.

Thank you for your patience.

If there is anything else that you need help with, please let us know.

Regards,
XXXXXXX
Electronic Arts - World Wide Customer Experience

----------------------------------------------------------------------

TBH utterly honest the two points he makes has no effect or impact whatsoever, I have started ME3 gone straight to multiplayer menu without starting a game and trying to make a purchase and the same thing happens.

Modifié par kww75, 25 mars 2012 - 03:55 .

[Jigsaw Complex]

Lost another 60k tonight.

[walklikeazombie]

Origin ID - Walklikeazombie
Credits lost - 240k
Bioware Points lost - 0

posting this seems to be useless does it actual help anything? Losing my credits is getting very old.

[Grimskull89]

Origin ID - Grimskull89
Credits lost - 15k
Bioware Points lost - 0

I have been mostly buying recruit packs, but it seems to be something with the server connection? I have noticed the game seems to have problems keeping a connection sometimes whether I am just starting up multiplayer or during a match and losing connection randomly (though this is somewhat rare).

Also spent time talking to a customer support rep, who logged my OS and platform -- who also said that bioware was looking into the problem.

P.S. I noticed during my conversation with the rep, certain words will trigger automated responses, i.e. like thank you warranted an auto "If there is anything else that you need help with, please let us know." and he was like that was a typo....

Modifié par Grimskull89, 25 mars 2012 - 08:19 .

[FlayerSlayer]

Credits Lost - 66,000

Happened to me on two different days now. When it happens, I cannot get into a new match either... just totally dead. I wasn't thrilled about multiplayer Mass... but it's good to know that good or bad, at least it's broken and unplayable.

Modifié par FlayerSlayer, 25 mars 2012 - 05:20 .

[gwie]

Origin ID - gwie
Bioware Points lost - 120

At least the rep confirmed there was an issue right away and pointed me to this thread...

[walklikeazombie]

origin id - walklikeazombie
bioware credits lost - 300k 

[In Crysis]

Credits lost: 80k
Bioware points lost: 440
Origin ID: xDarknal

[walklikeazombie]

honestly how long have they been aware of this? Tech support is truely awesome none the less.
I love spending hours just to lose what ive earned even if it is just virtual money.

Modifié par walklikeazombie, 25 mars 2012 - 05:58 .

[Hsien]

EA tech support is useless.

To date i have already lost about 450k Credits and 480 BW pts from this bug.....

Not too bothered about the credits, but BW pts are real money.

[Hoezell]

kww75 wrote...

TBH utterly honest the two points he makes has no effect or impact whatsoever, I have started ME3 gone straight to multiplayer menu without starting a game and trying to make a purchase and the same thing happens.

Just did the same thing and lost 60k. Nice.

[Rattlesnark]

Credits lost: ~100k
Bioware points lost: 0
Origin id : Rattlesnark

[Skorpijon]

Update: 
This morning started ME3, entered multiplayer and Spectre pack opened. So i got the pack i bough for 160 Bioware Points.

Encouraged, i bought few more, everything went nicelly but then one purchase bugged again. Wont let me buy another, need to contact the support the message said. Anyway, waiting for self resolution again :S

Modifié par Skorpijon, 25 mars 2012 - 08:30 .

[honoraryorange]

Skorpijon wrote...

Update: 
This morning started ME3, entered multiplayer and Spectre pack opened. So i got the pack i bough for 160 Bioware Points.

Encouraged, i bought few more, everything went nicelly but then one purchase bugged again. Wont let me buy another, need to contact the support the message said. Anyway, waiting for self resolution again :S

Lucky you. Another 60k gone for me.

Bioware seems to be aware of the fact that they are stealing people's real life money when these points purchases fail, yet they are taking zero steps towards fixing it or refunding them. Perhaps it is time to have a third party contact them.

[MonkofMajere]

 Had the same thing happen to me when trying to buy the advanced veteran pack (or whatever it's called) with some Bioware points. Had a very helpful Origin Chat rep refund the points, though. I think they'll refund Bioware points, but they wouldn't have the ability to refund creds.