1378 réponses à ce sujet

[shermantanker]

Credits lost: ~250k
Bioware points lost: 800-1000 over 2 weeks
ID:-sherman_tanker-


Really really pisses me off...

[Ene]

Credits lost: About 200k
Bioware points lost: 0
ID: enerkom

So many day's we have this problem and still no update? pathetic.

[Chrumpek]

Reposting here from my own thread:

Credits lost: ~480 000 during this week.
Origin ID: Chrumpek

[Mezzlock]

Credits lost: 180k
Origin ID: Mezzlock

[NubXL]

Happened to me for 240k credits tonight (4 Spectre packs), but I did get all my items for the credits spent. Widow, Asari Adept, Krogan Sentinel, and some rare shotgun. The error occurred every time and I had to restart the game to get my items. Annoying not being able to see what I've unboxed, constantly having to restart every time I buy something.

[eran5005]

I don't mind as much about the credits lost, i'm playing anyways so i'll earn them back, but for a few days now i can't purchase anything - no matter where or from which screen i access the store, and that pisses me off, cause i want better weapons for Gold and i want to unlock the damned krogan!

How long must a problem be known before they fix it?? I don't care its the middle of some weekend operation, the network is not working properly BioWare! fix it!

[Horngard]

Seriously, the game has been out for almost a month now, and I lost my items on like the 3rd day, and still no refund? Nothing?

Fix this or Im seriously taking this higher, you've effectively as of right now stolen money from me, as I've gained nothing from the cash I spent.

[namelessoracle]

I've lost over 300k credits due to failures.

Origin ID: Namelessoracle

[Stonewall_Jack]

Stonewall_Jack wrote...

credits lost: 183000
Origin ID: Ozgwald

5k recruit pack
20k veteran pack
33k premium veteran pack
2x 60k spectre pack

Update:
+5k recruit pack

Update 2x 60k spectre packs. Value credits exceeds bw point initially spend by far. Total exceeding 800 (but actual only 400 bw points spend).

Modifié par Stonewall_Jack, 04 avril 2012 - 07:40 .

[cryleo]

Xeonzs wrote...

Dude how are we supposed to buy our commendation and victory pack on Tuesday if this bug occurs?

Exactly, this need to be fixed before tuesday

[Lyncoln-Ap]

I had the same problem, 3 times. First it was it with two recruit packs and I, due to the price of them, didn't mind, but, about 30 minutes ago, it happened the same thing with a spectre pack. I just have contacted the live chat and the guy who assisted me told me to look for help here. Then that's what I am doing.

[Zyheyic]

Credits Lost: 180,000
Bioware Points lost: 320
Origin ID: Ravachelle

Fix your god damned frigging problems, I spent and lost money.

[Raveyn]

Credits Lost: 240,000
BioWare Points Lost: 0
Origin ID: NemesisX1

[Grifid71]

Credits Lost:60,000
Origin ID: Grifid

[ponurygrim]

Credit Lost: 180,000
Origin ID: Ponurakpl

[NubXL]

Soooo tired of this bug. Happens when buying anything but the temporary special packs.

[Divell]

Credit Lost: 233000
Origin ID: Divell

Modifié par Divell, 03 avril 2012 - 03:35 .

[ponurygrim]

I got this bug everytime i want to buy spectre pack. Last response from Bioware was 10 days ago. Can it be fixed already ?

[thePure1]

Getting worried when we get the commendation packs and this error pops up 0.0

This bug seems to get worse then better. When the game launched and in the demo it happened to me sometimes. Now I cannot get a single pack any more without getting the error.

[NothingNothingNothing]

EA is also refusing to refund double-purchases. I had a single transaction today for $20 (1600 bioware points) post twice. I Was charged twice, and received the points twice. EA is stonewalling me, and telling me they cannot refund it. The second charge/transaction is a fraudulent charge, however.

Based on what I am reading here, if I pursue the fraud, I get punished? EA will ban my account if I pursue my legal rights under the VISA contract? 

Has anyone else had this happen to them? If so, what was the result?

(EDIT: No, I did not spend or use the second set of points.)

Modifié par NothingNothingNothing, 02 avril 2012 - 02:27 .

[heebex]

This has happened to me as well. Its frustrating to purchase anything in the store when it feels like you're gambling on whether it will work or not.

Credits lost: ~300k credits
Origin ID: Heebex

[shermantanker]

 Just got off the line with EA to get my points refunded, and I found out something very interesting. Well over the past 3 weeks I bought 3200 bioware points in 4 purchases. and bought 20 spectre packs with it. Well they only see that i bought 15 packs, and yet i have 0 points. So I say that the 800 points got lost because of the bug. Then he tells me that they were spend on a "Dragon Age 2 DLC Promo" that is not even on the list of dlc to buy (nor did google find anything like that), and  it is not even registered to me (I don't even own anything dragon age). The puchase code he gave me for the dlc matched the one for my last 800 bioware point order. Yet he says they sent me amail conferming the order of the dlc. Weird, but anyway he said I would get my points back. We'll see.

here is the transcript.

Chat Transcriptinfo: Your approximate wait time is ***** minute.
info: You are now ready to chat with Vijay B.
Vijay B: Thank you for contacting EA Help. My name is Vijay. How may I assist you today?
Vijay B: Are you there?
you: yeah
you: typing
you: 1 sec
Vijay B: Fine!
you: hey, there is a widespread bug in the multiplayer for mass effect three. when you go to buy these equipment packs in-game the purchase won't go through. and i have lost 800-1000 biwarepoints as a result of it.bout 10 USD worth
you: wondering if you could see about getting my points back
Vijay B: I apologize for the inconvenience caused. I will do my best to address your concern
Vijay B: Could you please provide me the following information?
Vijay B: May I know your EA email address?
you: ----------------------------------------@gmail
you: here is the thread confermed by a mod on the sissue
you: http://social.biowar.../index/10047618
Vijay B: Please give me a couple of minutets to check this.
you: kk
you: dont care about the in-game credits, just the bioware points
you: i bought about 40 USD worth in the past 3 weeks
Vijay B: I do understand it's very big thing please give me a couple of minutes to check to your account.
you: np
you: thanks
Vijay B: Thank for patience.
you: thanks for looking into it
Vijay B: You are welcome!
you: sooo...where are you at?
Vijay B: I am looking to you Invoices.
you: k
Vijay B: May I know which equipment pack you have purchased?
you: with points?
Vijay B: Yes!
you: i spent all bioware points on spectre packs
you: i would say 6-7 failed to go through
you: they are 160 points each
you: the issues happens alot. with loss of credits, but dont know how much that has happened.
you: just kept track of ones with bioware points
Vijay B: our records shows you have spend Bioware points for 15 Spectre packs only.
you: 15?!?
you: did i by veteran ones? too
you: i bought 3200 in points
you: and i spent it all on packs
you: could it be the missing 5 were the failed ones
you: because i have no points now and spent them all in me3 and nothing else
you: you can check
you: no dlc or on other bioware games
you: so thats 800 points missing
you: that your records show i never spent, and yet i have 0
Vijay B: Our  record only showed that you have purchased 15 spectre pack and used 2400 Bioware points.
you: i know, but if you check my current balance i have 0 points
you: and did not use on anyother games
you: so that is 800 points gomne
Vijay B: Please give me a couple of minutes to investigate this.
you: k np
Vijay B: Thanks!
Vijay B: Thanks for being online.
Vijay B: Please provide me the purchase Date and Invoice number.
you: thanks for looking into this.
you: of the points>
you: ?
Vijay B: Yes!
you: k let me go through my email
you: gimme a min
Vijay B: Sure!
you: 1st ORDER NUMBER: ***********************
you: 2nd
you: ORDER NUMBER: ********************
you: 3rd ORDER NUMBER:************************************
you: last one ORDER NUMBER: **********************
you: that is the contect of whole email, but price info
you: content*
Vijay B: Please give me a couple of minutes to check this.
you: k
Vijay B: The first purchase DA_2_PRC_PURCHASED and 800 Bioware points are still not used.
you: what do you mean?
Vijay B: I mean you have purchased the DA2_PRC with 800 Boiware points.
Vijay B: Hence the Bioware points balance is zero.
you: dragon age 2? i never even played that nor do i want it.
you: i dont own it
you: i never bought it.
Vijay B: Our records are showing this and you have also received confirmation email for this.
you: i have never owned any of the dragon age games
Vijay B: The first order placed 4/1
you: what the heck i see the email here, but i never bought it
you: wait never mind this is for points not the game
you: march 14th
you: what was the date you say i got it?
you: i have the email here for the number you siad it tells me i bough ***** bioware points
you: i never bought drangon age
Vijay B: The DAte of Purchase is April 1, 2012 4:55 GMT
you: can i forward it to you
you: i got it here
you: but it says i bought bioware points
you: not dragon age
you: but the email is titled  dragon age purchase conformation and it says i bought 800 points
you: the emails from getting points have always said dragon age
you: out of the $70 or so in points i have bought in the past
you: can i forward it to you or something
Vijay B: Not required I can understand you may have misplaced the order.
you: my emails are sorted by date, and the order number you gave me matches the one i m looking at
Vijay B: The purchase showing is correct you have spend your 800 Bioware points for DA 2promo DLC pack I have checked to your account there is no such game registered what the thing I can do is get in touch with us after 24 hours once the purchased is settle I would return the Bioware points.
you: you want me to contact you after 24 hours?
you: here http://i918.photobuc...er/Untitled.png
Vijay B: I am sorry I am unable to open the link 
you: copy it to your browser
Vijay B: I know how to open but this ;sites are blocked for us.
you: ohh
Vijay B: Please get in touch with us afte 24 hours once the purchase is settled, I would return bioware points, as the purchase is under process.
you: okay, but how did this happen. i never authorized it
you: i bought the points, but never the dragon age 2 content
you: because i spent them in mass effect as soon as i bought them
you: this is a strange error
Vijay B: If this is an error then this will be rectified.
you: is there anything you need to give me when i call back to get my points back?
you: so i can get the points back. when contacting you guys again
you: *
Vijay B: Sure The case ID for our conversation is
you: could you tell me what dragon age contect it says i got with the points?
you: content*
Vijay B: The content is Dragon Age Promo DLC
you: it shows i have 3 old pieces i got when i got mass effect 2 as a bonus
you: hm
you: i don t even see that in the list of stuff i can buy. in the dlc page for dragon age
you: okay thanks for the help
you: i will call on wednesday.
you: could you resend the email saying i bought the dragon age dlc
Vijay B: I am sorry would be unable to resend the Email.
Vijay B: it was my pleasure to help you.
Vijay B: Thank you for contacting EA. Is there anything else I can help you with today?
you: nope
you: have a good night or day. what ever time it is for you
you: 
Vijay B: Thank you for contacting EA Help and chatting with me. I do appreciate your time and have a great day! 
Vijay B: Bye!
info: Your chat transcript will be sent to ***************@gmail.com at the end of your chat session.

[Elmolee]

Credits Lost: 60,000
Origin ID: JusticeZ

[Rattlesnark]

shermantanker wrote...

 Just got off the line with EA to get my points refunded, and I found out something very interesting. Well over the past 3 weeks I bought 3200 bioware points in 4 purchases. and bought 20 spectre packs with it. Well they only see that i bought 15 packs, and yet i have 0 points. So I say that the 800 points got lost because of the bug. Then he tells me that they were spend on a "Dragon Age 2 DLC Promo" that is not even on the list of dlc to buy (nor did google find anything like that), and  it is not even registered to me (I don't even own anything dragon age). The puchase code he gave me for the dlc matched the one for my last 800 bioware point order. Yet he says they sent me amail conferming the order of the dlc. Weird, but anyway he said I would get my points back. We'll see.

here is the transcript.

Very interesting! Thanks a lot for sharing this.

[dunx125]

Credits lost: 140 000
Origin ID: santzu_za

To those of you having the issue, have you tried buying a Recruit pack before you make larger purchases? That way you only lose 5000 credits instead of 60 000. This still needs to be fixed, but you can minimize the damage at least.