1378 réponses à ce sujet

[F4ll3N1]

I would like to draw any mods watching attention to a breach of the Consumer Protection Act of Canada, which your goods are not exempt from complying to.

Condition as to services

58(6) Unless otherwise expressly agreed in writing signed by the buyer, there shall be implied in every retail sale of services a condition, on the part of the seller, that the services sold shall be provided in a satisfactory manner.

Seller to provide record

58(9) Where a seller is required under this section to correct any defect or failure in any goods sold or services supplied by him, he shall, on each occasion give at the time of the correction, to the buyer a written record of all items and services that are used to correct the defect or failure at the time of the correction.

I am told these are legitimate legal grounds to subpoena you to a trial for breaching the Canadian Consumer Protection Act. You see if your screwing people over because you think a grey area offers plausible deniability.... turns out thats wrong if you apply tax to an item (ie: bioware points) it is classed as a part of the material goods class... which you guys know cause you need to class that for taxation but by classing it as a material good so you can tax it (and probably keep that tax) you bring your goods into the same laws as lets say a gas camping stove.

You see what you guys are doing with this is akin to a company selling bottled water and telling your customers to fook off when they complain that the bottle you sold them was infact filled with air not water.

Luckily I have family that got into law, from what they tell me if your in breach of the consumer protection act I wont have to pay a damn thing to get the trial rolling.

[TwwlX]

F4ll3N1 wrote...

I would like to draw any mods watching attention to a breach of the Consumer Protection Act of Canada, which your goods are not exempt from complying to.

Condition as to services

58(6) Unless otherwise expressly agreed in writing signed by the buyer, there shall be implied in every retail sale of services a condition, on the part of the seller, that the services sold shall be provided in a satisfactory manner.

Seller to provide record

58(9) Where a seller is required under this section to correct any defect or failure in any goods sold or services supplied by him, he shall, on each occasion give at the time of the correction, to the buyer a written record of all items and services that are used to correct the defect or failure at the time of the correction.

I am told these are legitimate legal grounds to subpoena you to a trial for breaching the Canadian Consumer Protection Act. You see if your screwing people over because you think a grey area offers plausible deniability.... turns out thats wrong if you apply tax to an item (ie: bioware points) it is classed as a part of the material goods class... which you guys know cause you need to class that for taxation but by classing it as a material good so you can tax it (and probably keep that tax) you bring your goods into the same laws as lets say a gas camping stove.

You see what you guys are doing with this is akin to a company selling bottled water and telling your customers to fook off when they complain that the bottle you sold them was infact filled with air not water.

Luckily I have family that got into law, from what they tell me if your in breach of the consumer protection act I wont have to pay a damn thing to get the trial rolling.

I suggest that you post that in the Mass Effect 3 Multiplayer forum since they obviously don't give a **** about this version of the game let alone read this section of the forum.

[arkonite167]

F4ll3N1 wrote...

I would like to draw any mods watching attention to a breach of the Consumer Protection Act of Canada, which your goods are not exempt from complying to.

Condition as to services

58(6) Unless otherwise expressly agreed in writing signed by the buyer, there shall be implied in every retail sale of services a condition, on the part of the seller, that the services sold shall be provided in a satisfactory manner.

Seller to provide record

58(9) Where a seller is required under this section to correct any defect or failure in any goods sold or services supplied by him, he shall, on each occasion give at the time of the correction, to the buyer a written record of all items and services that are used to correct the defect or failure at the time of the correction.

I am told these are legitimate legal grounds to subpoena you to a trial for breaching the Canadian Consumer Protection Act. You see if your screwing people over because you think a grey area offers plausible deniability.... turns out thats wrong if you apply tax to an item (ie: bioware points) it is classed as a part of the material goods class... which you guys know cause you need to class that for taxation but by classing it as a material good so you can tax it (and probably keep that tax) you bring your goods into the same laws as lets say a gas camping stove.

You see what you guys are doing with this is akin to a company selling bottled water and telling your customers to fook off when they complain that the bottle you sold them was infact filled with air not water.

Luckily I have family that got into law, from what they tell me if your in breach of the consumer protection act I wont have to pay a damn thing to get the trial rolling.

I don't think you understand what this is saying. These laws are for retail stores (EB Games, Future Shop, Best Buy, etc. Basically stores that buy products from developers and resell them). So unless you bought your copy of mass effect straight from bioware's office, you're **** out of luck bud.

In English:
58(6) - The cashier has to sell you the product in a friendly manner and not be sketchy as **** when selling the product. (you know how sketchy car salesmen are)

58(9) - A defect would be something along the lines of a scratched disc or null cd key. If this were to happen, a retailer store would gladly either give you your money back or exchange the product for an exact same copy.

[F4ll3N1]

arkonite167 wrote...


I don't think you understand what this is saying. These laws are for retail stores (EB Games, Future Shop, Best Buy, etc. Basically stores that buy products from developers and resell them). So unless you bought your copy of mass effect straight from bioware's office, you're **** out of luck bud.

In English:
58(6) - The cashier has to sell you the product in a friendly manner and not be sketchy as **** when selling the product. (you know how sketchy car salesmen are)

58(9) - A defect would be something along the lines of a scratched disc or null cd key. If this were to happen, a retailer store would gladly either give you your money back or exchange the product for an exact same copy.

Like I said If they are taxing the item it falls into this Act, those sections are just a section of a massive document outlining many forms of consumer based business this is from a section specific to retail goods which these are classed as. Also this notice the conflict in sub section (e).

Rights of cancellation
65(1)       Except as provided in subsection 62(3), the right of a buyer to cancel an agreement under this Part is not affected by
(a) the delivery of the goods to him; or
( the use of the goods by him; or
© the partial consumption of the goods by him; or
(d) the accidental destruction of or damage to the goods; or
(e) the partial performance by the vendor of any services;


Defective goods or payment sent and goods not delivered is illegal in canada regardless of what "kind" of product it is. If the company has al icense to sell these items in canada elctronically or not and they are charging tax on these items they must be compliant wiith the Canadian Consumer Protection Act. It has nothing to do with understanding complicated wording (which I do) it has to do with right or wrong, you know the purpose of having laws in the first place.

If this got to trial they would loose 100% this is decietfull business and it is not tolerated here. And like I said this isnt a "Im suing them" thing I have nothing to do with it. It is my duty as a citizen to bring these transgressions to the authorities and then they handle it, I dont get paid and neither does our gov. We just make them behave like human beings instead of sociopathic gluttons.

Grey areas work both ways, you can use them to exploit a system or use them to prove the need to remove a line of exploitation in the system. If it is plausible to exploit a system it is plausible to prove that exploitation is not intended and damaging.... in this case it is easy to prove there are pages of forums with legit accounts and names attacked to them able to be subpoenad with testimonial proof that money was spent on the promise of goods and or services rendered and those services were not rendered, not hard to prove that is it?

Lawyers trick you into thinking you win court cases with fancy complicated loop holes and only they can do it, cases are won based on the interrpertation of the law and if you can prove a laws most basic function in society and that it fundamentaly conflicts with the actions of any form of business you have them cold.

Modifié par F4ll3N1, 13 avril 2012 - 06:21 .

[Xtallas]

Bioware Points lost: 240
Credits Lost: 0
Origin ID ZeroHydra
Time: 4/13/2012 11:46AM GMT

[tontondelavega]

Tried to buy a Premium Spectre Pack but it failed
Credits lost: 99000
Origin ID : ton2lavega
Time : 4/13/2012 12h35 GMT

[alucard835]

This tends to happen to me too. I'll make a purchase and it'll error out, but if I exit the game completely and get back into Multiplayer, it'll show 'New' badged on categories I have new weapons for.

[Kizyc]

Repeatable, often, even after a series of matches. Once it occurs, the next match ALWAYS fails upon reaching wave 2 (disconnect and everyone running in place.)

Origin: SaarkVanSoor
Dates: 4/1-12/12
Items Attempted: 2 Spectre Packs, 2 Veteran Packs, 3 Premium Spectre Packs
Total Loss: 457,000 Credits

[Aoibheann]

Again... the store glitched, still no support from the first time

Origin:Aoibheann
Date:first time whenever i posted last, 2nd 4/13/12 around 10:07am est
Items attempted to purchase: 1 spectre pack & 1 premium spectre pack
Bioware points: 160 & 240..total 400=$5

oh and i've contacted customer support and only got this:

Kamal:Thanks for contacting EA Help!
My name is Kamal how may I help you?
Kamal:May I please have your first and last name to update our database?
 you:-edit-
Kamal:Thanks for sharing
.Kamal:----- please share your issue
.you:A few minutes ago i attempted to purchase a premium spectre pack in ME3 to only get the error message to contact customer support and it deducted 240 bioware points
Kamal:I sincerely apologize for the inconvenience caused.
you:About a month ago i reported a similar problem with the store taking 160 points and not receiving spectre pack... I'd appreciate this being corrected...either the 2 packs or the points returned
Kamal:Please share your EA account mail id.
you:------------Kamal:Thanks for sharing
.Kamal:Please allow me some time to work on your issue. 
you:thank you
Kamal:Please allow me some time to find the information that you are looking for. 
Kamal:Please allow me some time to work on your issue.
 you:ok
Kamal:Thanks for waiting.
Kamal:I just check your account as the points are debit from your account.
Kamal:Please wait for some more time as it take some time to shown at your end.
you:the first time it glitched was right after accepting the victory pack from the brute wkend mission and then this last time i don't know why it did. And it's been weeks since i reported the first time
you:i have yet to get either the spectre pack or the 160 points back
Kamal:It's due to some technical glitch that you are not able to see the pack .
Kamal:Please wait for some more time as they will shown at your end.
you:i've checked all the "cards" and nothing has been added
Kamal:Your patience is highly appretiated.
you:another month?
Kamal:No please wait for some more time.
you:like i said it's been weeks already
Kamal:Please wait for some more time.
Kamal:I apologize for the inconvenience you experienced. I understand the value of your time and appreciateyour patience and cooperation.
you:and money
you:it hasn't taken just my time but my money
you:may i at least have a refund
Kamal:okay.
you:the 400 bioware points
Kamal:I apologize but we are not able to  make you a refund. Please wait for some more time as the pack will be shown at your end.
you:how many more weeks will it be? and you said okay...
Kamal:Please wait for some more time as this will be sorted soon.
Kamal:Thank you for contacting EA. Is there anything else I can help you with today?

Modifié par Aoibheann, 13 avril 2012 - 03:01 .

[Wynne]

About the workaround--after losing another 100k just last night (God, it must've been like a million by now), there is one VERY important thing that I want to stress. Besides not shutting down Mass Effect 3, you must also make sure that you do not hit OK on the failed purchase message! If you do, your credits will be lost. You must wait for the failed purchase, then disconnect right away after you see it--I always turn off my router, then turn it back on. You want to hit OK only on the message that says you've lost your connection, not the failed purchase message. Then you can open up Multiplayer after reconnecting to the EA servers in the main menu and you should receive your pack as normal.

This works every time for me as long as I don't hit OK on the failed purchase message. 

[SethAK]

Credits lost: 99000
Origin ID : Seth_AK
Time : 13/04/2012 16:51
second time, sigh

[fALLOUTMAN28]

Origin ID:falloutman28
Credits Lost:today 120000

[Cronix8]

Aoibheann wrote...

Again... the store glitched, still no support from the first time

Origin:Aoibheann
Date:first time whenever i posted last, 2nd 4/13/12 around 10:07am est
Items attempted to purchase: 1 spectre pack & 1 premium spectre pack
Bioware points: 160 & 240..total 400=$5

oh and i've contacted customer support and only got this:

Kamal:Thanks for contacting EA Help!
My name is Kamal how may I help you?
Kamal:May I please have your first and last name to update our database?
 you:-edit-
Kamal:Thanks for sharing
.Kamal:----- please share your issue
.you:A few minutes ago i attempted to purchase a premium spectre pack in ME3 to only get the error message to contact customer support and it deducted 240 bioware points
Kamal:I sincerely apologize for the inconvenience caused.
you:About a month ago i reported a similar problem with the store taking 160 points and not receiving spectre pack... I'd appreciate this being corrected...either the 2 packs or the points returned
Kamal:Please share your EA account mail id.
you:------------Kamal:Thanks for sharing
.Kamal:Please allow me some time to work on your issue. 
you:thank you
Kamal:Please allow me some time to find the information that you are looking for. 
Kamal:Please allow me some time to work on your issue.
 you:ok
Kamal:Thanks for waiting.
Kamal:I just check your account as the points are debit from your account.
Kamal:Please wait for some more time as it take some time to shown at your end.
you:the first time it glitched was right after accepting the victory pack from the brute wkend mission and then this last time i don't know why it did. And it's been weeks since i reported the first time
you:i have yet to get either the spectre pack or the 160 points back
Kamal:It's due to some technical glitch that you are not able to see the pack .
Kamal:Please wait for some more time as they will shown at your end.
you:i've checked all the "cards" and nothing has been added
Kamal:Your patience is highly appretiated.
you:another month?
Kamal:No please wait for some more time.
you:like i said it's been weeks already
Kamal:Please wait for some more time.
Kamal:I apologize for the inconvenience you experienced. I understand the value of your time and appreciateyour patience and cooperation.
you:and money
you:it hasn't taken just my time but my money
you:may i at least have a refund
Kamal:okay.
you:the 400 bioware points
Kamal:I apologize but we are not able to  make you a refund. Please wait for some more time as the pack will be shown at your end.
you:how many more weeks will it be? and you said okay...
Kamal:Please wait for some more time as this will be sorted soon.
Kamal:Thank you for contacting EA. Is there anything else I can help you with today?

It's like talking to a badly programmed robot...

[TwwlX]

Wynne wrote...

About the workaround--after losing another 100k just last night (God, it must've been like a million by now), there is one VERY important thing that I want to stress. Besides not shutting down Mass Effect 3, you must also make sure that you do not hit OK on the failed purchase message! If you do, your credits will be lost. You must wait for the failed purchase, then disconnect right away after you see it--I always turn off my router, then turn it back on. You want to hit OK only on the message that says you've lost your connection, not the failed purchase message. Then you can open up Multiplayer after reconnecting to the EA servers in the main menu and you should receive your pack as normal.

This works every time for me as long as I don't hit OK on the failed purchase message. 

Once again, that is not a solution. It's an aggravating and ****ty workaround.

[Keiichipl]

Credits lost: 99000
Origin ID : Keiichipl
Time : 13/04/2012 20:10

[Ratmandu79]

well right now the game wont even let me spend BW points to buy anything. just keep getting an error saying to contact customer support. yet i can buy with credits in game...... weird......

[elstan2]

Origin ID: Kuyaai
Time: 10 min ago
Credits lost 99k

Normally when a purchase fails on me I can exit game, come back, find my credits gone, but still get my stuff, I just don't get to see the pack open. This time I didn't get anything.

[Lineage1234]

OriginID: Lineage1234
Credits lost: 99k
Around 2:15 pm, Friday April 13th, 2012.

I do hope there's some sort of refund plan, especially for those who have spent bioware points.

[Calidor1985]

OriginID: Calidor85
Credits lost: 99k
Time: 10 min ago

Didnt get anything. Really annoying!

[walklikeazombie]

You guys need to really give it up, there is no refund plan of action, and just so you realize you arnt always losing your credits you are just getting items or upgrades.  Just because you dont see the New notification every time you buy a pack doesnt mean you are losing your credits. 

[JakobOmelius]

Credits lost: 297k (three different occations this week...)
Bioware points lost: 0
Origin ID: Omelius

[Maxunit]

Seriously, guys!

I already lost a lot of Credits and several Bioware Points to your bugged InGame Store, because it encountered an Error during the Purchase and then I just lost the Points and/or Credtis, BUT DID NOT receive any items. I double-checked that a few times by now.

The InGame Store worked flawlessly on my end during the Demo (more like Beta, duh) but it is getting worse after every patch and it reached it's maximum of "worse-ness" after Bioware released the MP DLC.

Means, for me, I will stop playing ME3 so far, until Bioware fixed this issue.

Modifié par Maxuinit, 13 avril 2012 - 11:05 .

[Dr.Sid]

Today 8 failed purchases of 8, out of it 4 were 99k packs. 2 of brought nothing new as far as I could find, I'm convinced the credits are lost. I even did restart the game before each purchase, as it usually helps. Not today .. pissed like hell, of course ..

[Dr.Sid]

walklikeazombie wrote...

You guys need to really give it up, there is no refund plan of action, and just so you realize you arnt always losing your credits you are just getting items or upgrades.  Just because you dont see the New notification every time you buy a pack doesnt mean you are losing your credits. 

I am loosing credits sometimes. Proove me wrong. I don't need refund, but I want FIX.

[RevanSentinel]

THIS IS TO BIOWARE- SCREW YOU, AND SCREW YOU AGAIN!!!
I have lost so many credits and now the 240 BW points I tried after immediately succeeding in purchasing something. GIVE US OUR MONEY BACK AND FIX THIS- NOW!!!!! I AM SICK OF YOU NOT OWNING UP TO YOUR MISTAKES!!!