1378 réponses à ce sujet

[RevanSentinel]

AND NOW I JUST LOST THE OTHER ****ING 320 BP!!!! **** YOU BIOWARE, AND **** YOU AGAIN!!! I won't apologize, since we've complained, and 1) you haven't refunded us and 2) No announcement of a patch of fixing it or EVEN ADDRESSING THE ISSUE BECAUSE YOU'RE EITHER STEALING OUR MONEY OR HOPING WE'LL STOP COMPLAINGING!!!

[RevanSentinel]

walklikeazombie wrote...

You guys need to really give it up, there is no refund plan of action, and just so you realize you arnt always losing your credits you are just getting items or upgrades.  Just because you dont see the New notification every time you buy a pack doesnt mean you are losing your credits. 

Yeah, you do. I just lost the 560 Bioware points-i want my money back now, not later

[RevanSentinel]

Great, and now i just saw the addition to the rules of conduct. my day could not get worse.
Want.
My.
Money.
Back.

[Hymmnos]

If you buy with credits, when you come back the items are bought. You just didn't get to see what you've unlocked. Have fun searching.

[RevanSentinel]

*SOB* I want my money back. Why can't you just go and officially announce on the website that the store is bugged, and that you (hopefully-seems to be the only fair option unless you disaggree-but why would you want to not return our money-that is, if you can-though then shouldn't you have thought of that before releasing the game?) will refund those you can. Who cares if the lawyers sue? We deserve some respect.

[Anzakness]

Origin: LFYomisma
Dates: 11-12april / 13-14 april
Items Attempted: 4Premium Specter Pack, 1Specter Pack, 1Recruit pack
Total Loss: 461,000 Credits

[enyapjm]

Keep testing the store using the recruit pack. Lost another 40k now on top of what I've already lost. Been having my credits/XP from the previous round removed from me when the leader leaves party, even after I've returned to the ready check page. MP doesn't just need bug fixing, it needs a complete overhaul.

"Bugs" encounted,

1) Flying up in the air unable to do much whilst the terrain glitches. Vanguard esp. but had it occur on a engineer and soldier too, normally when you preforming a charge, being rezzed, or jumping over terrain.
2) Powers not doing anything, but gunfire does, and no, its not them dodging it. (can't rule out lag for this)
3) Unable to fire powers or weapons, or use consumables; was able to melee.
4) Characters deleveled, but kept spent "talent" points, usually in combination with the money removal bug.
5) Store bugs....
6) Disconnecting purpetually the time between round 10 ending and 11 beginning, too common to be sheer unluckness, imo.

Modifié par enyapjm, 14 avril 2012 - 01:35 .

[walklikeazombie]

easy fix
suck it up, stop spending actual money knowing this can happen

[TwwlX]

walklikeazombie wrote...

easy fix
suck it up, stop spending actual money knowing this can happen

What about people that weren't aware of this issue? Why should anyone have to suck it up? It's BioWare's job to rectify this issue. People are losing real money and EA's unwilling to refund them.


For those of you that wasted money on their broken microtransaction crap, i suggest that you guys submit your stories to a site like Rock, Paper, Shotgun and file a complaint with the FTC.

[himegoto]

well, this is bs
just reinstalled the game cause I saw the new dlc
but this game breaking problem is still here

f this company and bye

[Novakane]

Bioware points lost: 160
Origin ID: Novakane

[felipegus]

Just got that issue... Lost 240 bioware points.
Was trying to buy a special sprectre pack or whatever it's called... Then got th error message and my points were gone. =/

[giljs2198]

Credits lost: 120000
On 2 different occasions, tried to buy Specter pack, lost credits instead.
Origin ID: giljs

[Offir_A]

Credits lost: 99k yesterday (Premium Spectre), another 60k a week ago (Spectre). Total 159k.
Origin ID:Offir_A

[Ziroz]

Credits lost: 198k / Premium spectrepack ( lost another 100k credits a while back aswell)
Tried to buy about 20 minutes ago
Origin id: Ziroz
But you're not listening anyway right?

[Nelo Angelo]

ive had this happen to me several times. both with credits and points. really getting annoying. i got refunded for the ones i lost by contacting ea but still cant seem to buy even 1 without it bugging out x.x

[astheoceansblue]

Nelo Angelo wrote...
 i got refunded for the ones i lost by contacting ea but still cant seem to buy even 1 without it bugging out x.x

You got refunded how? Can you please PM me proof of this I can show to an EA support rep as I've contacted them twice regarding lost points and both times I was told they weren't able to give refunds as it's not an Origin issue but a Bioware one.

[Tarrachal]

For folks who paid money for BW points.

If you used your credit or debit card you have 60 days to contact your bank about contesting the charge. If you've made reasonable effort to resolve the issue with the vendor with no results and you have not received a refund or the the product was not as advertised or did not work and was not replaced then Mastercard/Visa/Whatever will look into it and attempt to recover your money.

[Omar007]

Credits lost: 159k (Spectre & Premium Spectre)
Bioware points lost: 0
Origin ID: Omar0O7

I stopped buying while having played and I now buy I only while just having started the game (so straight to the Store after starting it). So far this has been succesful although I'd like to get those 160k back that I lost in the process of figuring that 'fix' out.

Modifié par Omar007, 14 avril 2012 - 05:08 .

[The Gingerbeard Man]

I got this issue once two weeks ago (just on a veteran pack) and didn't know what was going on. It happened again today, this time with two premium spectre packs. It took ages to get all those credits (hard to perform on xbox live with Australian lag) and all gone. =(

XBox Live ID: Stella Oriens
Stuff I tried to buy: Veteran Pack, 2 Premium Spectre Pack
Credits Lost: heaps >< (218k?)

[Acyl]

Tarrachal wrote...

For folks who paid money for BW points.

If you used your credit or debit card you have 60 days to contact your bank about contesting the charge. If you've made reasonable effort to resolve the issue with the vendor with no results and you have not received a refund or the the product was not as advertised or did not work and was not replaced then Mastercard/Visa/Whatever will look into it and attempt to recover your money.

And if you do that, it's possible EA may lock your Origin account, meaning you lose access to all your games. You know how some of us got our accounts reset and lost all our weapons/characters/items, right? There's a 52-page sticky thread on that, in the multiplayer section. In that thread, a number of players have reported that they got their credit card companies to contest the charges. This worked, and they got their money back...

...but then, in response, their Origin accounts got suspended. At least that's what they said happened to them. They could be lying, but do you want to take the chance?

Modifié par Acyl, 14 avril 2012 - 05:53 .

[Veltazar]

Hymmnos wrote...

If you buy with credits, when you come back the items are bought. You just didn't get to see what you've unlocked. Have fun searching.

This isn't true all of the time. I've lost a couple veteran packs and have gotten nothing. I take screenshots per purchase nowadays and saw no change in inventory when the error occurs.

[Ciciekea]

Lost - 480 BP and 140k credits

[Strider2K99]

Credits lost: 159k (1 Spectre Pack and 1 Premium Spectre Pack)
Bioware points lost: 0
Origin ID: PsychoPowaa

[sgugod]

Honestly this is something that needs looked into if this game has actual money involved in purchasing (which it does bioware points). Then a refund should acceptable. To offer nothing is a bad call on the company and hurts future business in my opinion once this gets serious and a couple of hundred thousands of people I bet they will say something or suffer loss of people spending actual money for this game. I have already lost buying 1 prem spectre pack although i bought it with credits still would be nice to see something said from the company.