1378 réponses à ce sujet

[CanHazMassEffect]

Credits Lost: 99k (enough for a premium spectre pack)
Bioware Points Lost: 0
Origin ID: CanHazMassEffect
Date: April 16, 2012 or 4/15

Tried to purchase 3x over the weekend but kept getting an error. However, after each error I would be refunded my credits. I thought no big deal, I'll just buy it later.

Now my money is gone. Please refund.

[archerwolf]

Happened to me few times, luckily all have been my ingame credit and not my bioware point. But please solve this bug, it is kind of annoying when you lost 99k or 60k credit just like that, and it happened quite often.

[Nefelius]

for he past week i've lost about 600k creds to this bug and  actually bought rougly 2-3 premium spectre  packs. 
Tried everything - restarting the game, buing recruit packs 1st etc etc.

Modifié par Nefelius, 17 avril 2012 - 07:30 .

[DNA29]

Update:
Origin ID: Femrir
Bioware Points lost: 480
Credits lost: 240k
This is really annoying now

[DrPhillies]

Credits Lost: 495k (5 premium spectre packs lost)
Bioware Points Lost: 400 ( 1 premium spectre pack and 1 normal)
Origin ID: DrPhillies
Date: first one happened 11. April and last one happened 16. April

Contacted EA 3 times and each time they have done nothing than tell me to wait, still no refunds, also im missing my Packs from Operation Raptor (did the promotions) and i havent gotten Resurgance packs either (downloaded the resurgance the day it was available and i played almost whole weekend)

Please sort this out Bioware, so the love for the multiplayer wont dissapear

[Odorox]

Origin ID: Odorox
Credits lost: 60 000.
Time Lost Farming: one hour.
Faith in Origin / EA lost: for good.

[cebb]

Some guy here on this forum told us to exit multiplayer, minimize mass effect, disable and enable your network adapter, go back to mass effect, go multiplayer again and then your pack would be there. And it worked for me. So, everytime now this happens I do it and I get everything. I'd liked to know better, because I've lost more than 300K credits before, but not anymore. So, this is a good hint for people still loosing theirs credits.

Modifié par cebb, 17 avril 2012 - 02:05 .

[Spiritwolf1]

Credits Lost: 268 000(enough for a premium spectre pack and as spectre pack, add a resurgence pack and a veterans pack on Apr 18th)
Bioware Points Lost: 0
Origin ID: Spiritwolf1
Date: April 16th and a couple weekends ago.

Modifié par Spiritwolf1, 18 avril 2012 - 11:21 .

[PaladinVito]

Credits lost: 500k+ (several premium spectre packs, several spectre packs)
BWP Lost: 0
Origin ID: paladinvito
Date: Most recent - April 17
Rate of Occurrence: 9/10 times when buying any pack with a rare in it.

This problem is getting more than annoying. It's making me not want to play the game at all. BioWare and EA need to do something about this ASAP, or risk losing their fanbase entirely. Truth be told, I blame EA for this issue, not BioWare, but as long as BioWare continues to let EA ruin their good name, they're in for a lot of lost revenue/fans.

[Kaladryn]

This thread is just the tip of the iceberg. This bug is affecting thousands more people, they just don't notice it because it LOOKS like your credits get returned.

[Ene]

Credits lost: 60k (spectre pack)
Origin ID: enerkom

And they said that they fixed it. No comment.

[SaNgGoLd]

Credits Lost: 180k (tried to buy 3 Spectre Packs)
Bioware Points Lost: 0
Origin ID: SaNgGoLd
Date: April 17, 2012

[CladsGEEGEE]

Credits Lost: 100k (1 spectre premium pack)
Bioware Points Lost: 0
Origin ID: CladsGEEGEE
Date:April 17th....(lost it April 14th or 15th)

[frozn89]

Yeeeah, just happened to me for the first time. Considering this thread is over a month old, it's beyond stupid that this problem has yet to receive a fix. Ridiculous.

Granted, I "only" lost 60k, but it's still freakin' annoying. Takes awhile to collect when you're playing on bronze in order to level up lowbies

Modifié par frozn89, 17 avril 2012 - 07:16 .

[jacinda1234]

Second time posting in this thread.

Origin ID : Nethaniah
Credits lost : 60k

Maybe it's time to get off your asses and fix the goddamn game.

[exo Shakugan]

Origin ID: vgyliu
Bioware Points lost: 400 (1 spectre and 1 resurgence pack)
Credits lost: 60k (spectre pack)

Thought that maybe buying with the credits will unglitch it but nope it ate the credits also.

Apr-16

Modifié par exo Shakugan, 17 avril 2012 - 10:12 .

[Psychotic Deformity]

Origin ID: PsychoticD
Credits lost: 99.000 (Resurgence Pack)

[joshuaml]

upperfruitcake
lost about 600-700k
since the game started just happened again trying to talk to Customer service but they are no help so far.

[monkeyboy246]

Origin ID : Monkeyboy135
just lost 99,000 on a resurgance pack that I did not get, anyone know when this issue will be resolved?

Modifié par monkeyboy246, 18 avril 2012 - 01:29 .

[Katharsis]

Credits lost:  99000, now that I'm starting to keep track
Bioware points lost:  0
Origin ID:  PessimusMaximus
Brownie Points lost:  A few every day if this keeps up

Hey that was cool. I just lost 99K on a resurgence pack. I see it was totally worth it to play 2 golds in a row for over an hour just to throw most of it away.

This kind of crap has happened to me more than once. Big time fail here, BioWare.

EDIT
Wow.  I had no idea there were this many people having this problem.  I thought it was just me.  I've just spent a couple minutes in this forum, and it's unbelievable how many people have reported how much they've lost.  All we get is this from BioWare's Bryan Johnson (and this was 27 days ago):

"Hello all,

We are investigating this issue."

OK.  That's really awesome that you are working on it.  However, that was 27 days ago.  Well?  Any progress?  If I told my manager that a piece of my code (yes, I code) was causing major problems for our customer, and told him I'd work on it, he'd say great.  Now, imagine I gave him zero status updates for 27 days, all the while more and more customer complaints flowed in.  What do you think would happen to me?

Wake up BioWare, and stop taking a dump on your customers.  This really wouldn't ****** me off so much if it were just me.  But look at the FORTY-TWO PAGES on this thread and more on other threads as well.

Modifié par Katharsis, 18 avril 2012 - 02:33 .

[WarmAndFuzzy]

Actually there are no any loosing creds and points. The issue is - we can't see what we are gainig from packs, because pack didn't appear. All items, unlocks and weapons just appears in inventory after reconnect. But lack of visual feedback is really annoying. I think it's really big issue and must be fixed quickly.

[Katharsis]

@WarmAndFuzzy

This has only been the case about 50% of the time for me. I DO lose credits, and I do not gain the items. I know when I do gain them because the categories are marked with a flashing "New". That is not always the case.

In fact, one would think that BioWare is logging our stats (as any server administrator would with common sense), so they could easily tell that we are winning matches, gaining credits, spending them, and no additional items are showing up in our account.  It should be quite easy for them to tell.  However, they will not say that because the time and effort it would take to remediate everyone's missing items would not be cost-effective to them.

Modifié par Katharsis, 18 avril 2012 - 02:16 .

[ffs... I just want tech support]

WarmAndFuzzy wrote...

Actually there are no any loosing creds and points. The issue is - we can't see what we are gainig from packs, because pack didn't appear. All items, unlocks and weapons just appears in inventory after reconnect. But lack of visual feedback is really annoying. I think it's really big issue and must be fixed quickly.

I just 99000 trying to buy the resurgence pack in game - the items were about to come up when I got host migration and BAM - credits gone but no items, like said in poast just above mine, no 'new' in any categories.

steam ID: stuart_ocau
lost 99000

-are any of the support staff redressing this at this point in time?

[Jae510]

Not only that but after the error occurs you'll get disconnected from your next game at some point, so every time it happens you have to exit the game and restart it.

[WarmAndFuzzy]

@Katharsis

"New" markings for weapon category appears only if you unlock new weapon (from bugged packs). Weapon upgrade for unlocked weapons comes silently. You can have silent XP gain for any of your existing class to. If you got items from bugged pack (ammo, weapon damage or armor upgrade) - there are no any "New" marks as well.

As I said before - no any visual feedback. And you need to restart ME3.

Modifié par WarmAndFuzzy, 18 avril 2012 - 02:24 .