1378 réponses à ce sujet

[srdwall]

any more fanbois want to step up and say this problem "doesnt exist"? we're not all retards, i've checked the multiplayer manifest after ever failed purchase since this started happening to me, i never recieve anything. as a result, like im sure many people, i wont be playing this ****ty game anymore or giving anymore money to bioware/ea. i think over a month of waiting is more than enough patience, and to not even get a response from the company on such a huge issue is insulting. we all know the multiplayer was tacked on and bound to be buggy, but these are some of the worst most frustrating bugs i've ever encountered in any game.

[Shaun the Crazy One]

I've had this happen to me several times. It almost seems like the server goes down periodically. I did notice that the next time I logged on I had lost the credits that were refunded but also had 5 new items. I assume this means the game completed the transaction and just didn't tell me about it.

[nemrteF]

I have same problem. Every weekend I have to repair the installation, because it breaks down while playing MP. Either while playing (I can revive teammates charge ammo and grenades) and then when I go to buy packages. Yesterday I got 105 400 points (many hours hard playing). When buying Premium Spectre Pack process failed. Today I could not run ME3 and twice I had repaired the installation. At the store I had only 6 400 points (lost 99 000p) and no new items. I am very disappointed. I want to point back. Help me.
(sorry for my english)

Modifié par nemrteF, 13 mai 2012 - 11:56 .

[Zeure]

Cazlee wrote...

Zeure wrote...
User: ZeureDeafearu

PS.
Don't know if this is affecting everyone else the same way, but
everytime I have a transaction that doesn't go through, the next match I
play makes me lose connection to the server after wave 1.  The OP
didn't say anything about this, so I'm including it in my post, as I'm
very disinclined to read through 48 pages of angry people.  So it kicks
me out of the match, and then when/if I try to enter another one without
exiting my game, it just WON'T connect to anything.  Does not display
the cycling 'communicating' icon, and doesn't let me create or enter a
game after it kicks me out until I exit and restart the game.

The same thing happens to me, after a failed purchase I will disconnect from games after the first wave ends.
If
you get two failed purchases do you notice that your leaderboards stop
working? You can't connect to any game at all, and get "a network error
has occured" error message if you try to host?

I'm on a Belkin.  It's amazing for most net activities, don't have a single problem with it otherwise.  Just. This. Game.  Like a lot of people are reporting.  In related news, I'm looking forward to D3...

Zeure wrote...

Zeure wrote...

Zeure wrote...

Just thought I'd tack myself on here, since I've now lost what I consider an abundance of credits on this.

So far, 5 spectre packs, and two Premium Spectre Packs, all bought in credits; totaling 498,000.

At almost half a million credits, I'd like to see something done about this.

User: ZeureDeafearu

PS. Don't know if this is affecting everyone else the same way, but everytime I have a transaction that doesn't go through, the next match I play makes me lose connection to the server after wave 1.  The OP didn't say anything about this, so I'm including it in my post, as I'm very disinclined to read through 48 pages of angry people.  So it kicks me out of the match, and then when/if I try to enter another one without exiting my game, it just WON'T connect to anything.  Does not display the cycling 'communicating' icon, and doesn't let me create or enter a game after it kicks me out until I exit and restart the game.

Another Premium Spectre pack...
Updated Total: 597,000

I got smart and started doing what someone said and buy recruit packs before I try to buy the premiums.  So, failed recruit pack.
Updated Total: 602,000

Turns out the game can outsmart me even worse....  Bought a recruit pack and it went through, bought a premium spectre immediately after it, failed.
Updated Total: 701,000

[unrealized]

Amazing, a month later and not a single Bioware notification, I've lost around 300k credits fooling around with this thing, will any of us see it back? Of course not, it's not even clear if the purchases failed completely or just partially. There are reports, and by personal experience as well, that you can get a failed purchase but still get a weapon from the pack, or a race, etc.

There are a lot of people complaining about this and it's a perfectly legitimate complaint, it's not even whining, Bioware really needs to step up and make ammends for a terrible and frustrating service. How do they expect us to trust them with our real currency to buy these packs if half the transactions fail or seem dodgy is beyond me.

Fix it. And for the love of self decency, give people FEEDBACK. I fail to understand the point of these forums if the only ones discussing issues is the populace while the 'masters' of the universe keep quiet for over a month. Even Blizzard support in this aspect if far better. Get your act together and react to what your - nearly lost - fans are saying right in your doorstep.

On the other hand, Diablo III is hitting the streets tonight, and I'll be crazy to come back to such an unappreciative place like these forums or ME3 multiplayer mode.

See you in a year+ when the devs get their sh!t together.

Modifié par unrealized, 14 mai 2012 - 01:16 .

[Derleaf]

Having tried several times I finally got a livechat person that was prepared to listen. She checked this post and then managed to add a "gift pack" to my ME3 account containing 300,000 credits, so it should be possible to get this sorted now.

Modifié par Derleaf, 14 mai 2012 - 01:57 .

[filetemo]

User: Filemon204

Contacted EA help. They told me they had no data available about my lost money. They said I'd get my money back in 24-48 hours. I didn't. That was 3 days ago.

My case number is 03989833. It says case closed. No credits back.

[Khevan77]

Origin Name: Panther4Delta
2 Premium Spectre packs, 2 Spectre packs, a couple of Veteran packs, and multiple recruit packs (to test if the store was working).

All told, appx. 380-400k credits lost.

Also, the last couple of days, I've tried the workaround where I quit the game after playing, and restart before heading to the store. I've lost both Premium spectre packs because the store didn't accept my purchase, and something different happened. After the failed purchase, there's that pause, and the credits seem to be refunded? In this case, there was a pause and I lost connection to EA's servers, and got kicked to the main menu. This is new behavior from the game and it's worrying me that the store is completely borked. Anyone else having this issue?

[Porscheman170]

This issue is so easy to fix with a small update. All they would have to do is change the code to perform a connectivity check before a pack is purchased and have it fail before it takes your points rather than after if there is no connection to EA's servers. 99% of the issues with the failed pack purchases is you lose connection to EA's servers before/during the pack purchase.

It's a clear cut example of a company not really caring about or listening to it's customers and unfortunately it's happening more and more lately.

Modifié par Porscheman170, 14 mai 2012 - 06:49 .

[EtherealJoe]

Has anyone even seen the "crap" that is given in the weapon packs recently by the way? Not only is the store "buggy", but when a purchase actually does work all I've gotten in the last 10-20 packs is character cards! I am currently a level 711 and all but 1 of my characters are at 20 so the last thing I need is more useless character upgrade cards. I haven't seen a weapon included in so long I've come to the conclusion that it's not even worth cashing my points in anyway, (currently sitting on over a million points), much less when I do; to have the purchase mess up and get nothing. Fix the store and provide more weapons Bioware/EA.

Keep the weapons coming....it's why we play!

[Zulakkar]

Origin Name Demian_Septicrux
Lost around 200k as far as I remember, recently atleast , I am not counting everything I lost when the store was first launched-.-

Have had this issue several times, contacting EA did nothing for me.
It is quite annoying.

[filetemo]

It happened again.
EA help said I'd get my credits reinstated in 48 hours. It didn't happen.They closed my case.

Today I lost 99.000 credits more and EA help has locked me out from live chat help. 200.000 credits lost in 2 days

[Zeure]

Zeure wrote...

Zeure wrote...

Zeure wrote...

Zeure wrote...

Just thought I'd tack myself on here, since I've now lost what I consider an abundance of credits on this.

So far, 5 spectre packs, and two Premium Spectre Packs, all bought in credits; totaling 498,000.

At almost half a million credits, I'd like to see something done about this.

User: ZeureDeafearu

PS. Don't know if this is affecting everyone else the same way, but everytime I have a transaction that doesn't go through, the next match I play makes me lose connection to the server after wave 1.  The OP didn't say anything about this, so I'm including it in my post, as I'm very disinclined to read through 48 pages of angry people.  So it kicks me out of the match, and then when/if I try to enter another one without exiting my game, it just WON'T connect to anything.  Does not display the cycling 'communicating' icon, and doesn't let me create or enter a game after it kicks me out until I exit and restart the game.

Another Premium Spectre pack...
Updated Total: 597,000

I got smart and started doing what someone said and buy recruit packs before I try to buy the premiums.  So, failed recruit pack.
Updated Total: 602,000

Turns out the game can outsmart me even worse....  Bought a recruit pack and it went through, bought a premium spectre immediately after it, failed.
Updated Total: 701,000

Happened again, another premium.
Updated Total: 800,000

Modifié par Zeure, 16 mai 2012 - 02:27 .

[Hantaksk]

Just adding my grain of sand to this shameful thread...

Lost another premium specter pack purchase along withe the credits used for it.

3 total in the last 3 days (yay!) for 99.000 x 3 = 297000 credits lost

contacted support over it... everything good except.. they havent done a thing about it.

[reina]

After have been loosing a million of credits I'm a bit disappointed. After a pack transaction had failed, the connection lost and I couldn't join or host a game. And when I restarted the game the credits were gone, items from pack gone... This happens all the time, except 6-8 am GMT on weekdays... I didn't use store from lobby. This error started the first day I played multiplayer 2 months ago... Without these packs the silver and gold stages are insane and deadly, so I hope there will be a patch for this, before people give up and quit playing the multi.

[Cazlee]

What's weird is that even when my purchase fails in game my manifest updates. So I knew I got a saber V from my manifest before I closed and restarted the game to check my weapons.

Modifié par Cazlee, 16 mai 2012 - 09:55 .

[Arcataye]

Wynne wrote...

Well, that's another 93k gone. Spectre & JEP. Please take note: The CTRL+ALT+Delete method didn't work, but the method someone mentioned about remaining in-game, killing your connection and then re-connecting it? It did work.  

• 1. Don't leave the game or the store when your pack fails.
• 2. Alt-Tab and disconnect from the internet, or just unplug the cable. You will be booted back to the main menu after being told that you need to be connected.
• 3. Reconnect.
• 4. Click on the connect to EA servers button in the ME3 main menu. 
• 5. Click on Multiplayer again. 

Tested twice. Worked both times. My pack was waiting for me when I clicked on Multiplayer and automatically opened, displaying my items as normal. 

Tried this for the first time and it worked! Got an M-77 Paladin too. Thanks!

Modifié par Arcataye, 16 mai 2012 - 07:02 .

[piperone]

Arcataye wrote...

Wynne wrote...

Well, that's another 93k gone. Spectre & JEP. Please take note: The CTRL+ALT+Delete method didn't work, but the method someone mentioned about remaining in-game, killing your connection and then re-connecting it? It did work.  

• 1. Don't leave the game or the store when your pack fails.
• 2. Alt-Tab and disconnect from the internet, or just unplug the cable. You will be booted back to the main menu after being told that you need to be connected.
• 3. Reconnect.
• 4. Click on the connect to EA servers button in the ME3 main menu. 
• 5. Click on Multiplayer again. 

Tested twice. Worked both times. My pack was waiting for me when I clicked on Multiplayer and automatically opened, displaying my items as normal. 

Tried this for the first time and it worked! Got an M-77 Paladin too. Thanks!

[*]
Will have to try that.  I had taken to "testing" the store with recruit purchases and if good, then I buy the packs I want.  I lose between 10K and 20K per day on days when I play.  I tracked a late week in April and after losing 400K decided to use the test method.  Since then I've probably lost another 400K.  This system is simply put - broken, ridiculous, frustrating and it appears made worse with poor customer service.  I mean really, why should I contact them when they could care less about these imaginary credits.  No bioware points EVER for this game.  Screwed up store.

dh

[Cazlee]

When you get the purchase error on your commendation pack, look at your multiplayer manifest. The weapon will update there before your game recognizes it. O_O

[Mr4thdimension]

Mr4thdimension wrote...

I was just playing ME3 multiplayer. I went to make a purchase of a specter pack, 60000 credits, and it would not accept it. kept telling me there was a server error or something and to try later. After trying about 5 times and getting the same result, i logged out of the game and then back in to find my credits were gone and I had not been given any equipment. That is a lot of credits and about 1.5 hours of my time wasted!
origin ID: Mr4thdimension

Well lets chock the new total up to 159,000 credits lost after this last failed premium specter pack purchase.  This is inexcusable Bioware and EA!

[JayR481]

 Still nothing?!?!
EA/Bioware, please just refund my 4800 Bioware points that I LOST!
User ID : lBaltyl

[ezacarias]

I lost 198000 credits already. Two failed purchases of the Premium Spectre packs.

[Kor-Skarn]

i have also the same problem with the store and here is what i do when it happens : i leave mass effect and load it again.

I seem to get the store problem in these cases :
1) When i buy 2 packs (sometimes 3) in a row...
2) When i buy a pack; then head to upgrade a character since i got a character card then head back to the store to buy another one.
3) When i uprade a character after a successfull mission then head to the store to buy a pack.

These are the ones that i remember so far.

But when i check my character inventory, i really got the pack, i just didn't see what exactly.

If you happen to get the same problem as me, you should write what you have before buying a pack and see if anything got some more. But you'll see them only after restarting the game.

Another tip, if you get one pack that doesn't work, don't buy anothe one, juste quit and restart the game. I know it works for me.

[Zaidra]

I wish they'd fix this already

[Mr4thdimension]

Mr4thdimension wrote...

Mr4thdimension wrote...

I was just playing ME3 multiplayer. I went to make a purchase of a specter pack, 60000 credits, and it would not accept it. kept telling me there was a server error or something and to try later. After trying about 5 times and getting the same result, i logged out of the game and then back in to find my credits were gone and I had not been given any equipment. That is a lot of credits and about 1.5 hours of my time wasted!
origin ID: Mr4thdimension

Well lets chock the new total up to 159,000 credits lost after this last failed premium specter pack purchase.  This is inexcusable Bioware and EA!

There goes another 99,000 making teh total 248,000!!!!!!!!!!!!!!!!!