1378 réponses à ce sujet

[rhouston1981]

Credits Lost: none
BW Points Lost: 160
OriginID: Icelus72

[koosbeer]

Credits lost: 60k
Bioware points lost: 0
Origin ID: koosbeer

[Siran]

Credits lost: 93k
Bioware points lost: 0
Origin ID: 1ago

[Edit] Just happend again while buying a spectre pack

Modifié par Siran, 25 mars 2012 - 08:23 .

[hchadw]

all boils down to greed... people shouldnt have to publicly post their IDs thats how systems get hacked.......

Simply put... as i said before... this multiplayer should HAVE NEVER been released... just look at the trouble from the DAY 1 DLC... Ending Fiasco... and now this issue thats now effecting people that have spent REAL MONEY.... bioware .. if you are not careful ... the ice is gonna break right below your feet!

your user name / ID is half your security ... if a EA/Bioware Rep told you to post that info on a public forum  they are IDOTS...

and i stand by my statement from a security consultant standpoint!

Modifié par hchadw, 22 mars 2012 - 07:38 .

[Pandaman102]

hchadw wrote...

your user name / ID is half your security ... if a EA/Bioware Rep told you to post that info on a public forum  they are IDOTS...

and i stand by my statement from a security consultant standpoint!

Except you don't sign in with your Origin ID, you sign in with your email address, much like how you sign into the BSN (which shares the same database, you might have noticed). I knew people could potentially make that mistake, so that's why I said "Origin ID (not login name)". It's no more a security risk posting your Origin ID than it is joining a multiplayer game (or posting here, for that matter), which shows your Origin ID to everyone in the team.

I respect your desire to keep people from being exposed to security risks, but it doesn't really help when you come out of the gate swinging over a misunderstanding on your part.

Modifié par Pandaman102, 22 mars 2012 - 10:27 .

[Systemfehler]

Credits lost:33k
Bioware Points lost: 120
Origin ID: The_Error

[accessd]

Why are you guys publishing your Origin IDs?

[Aoibheann]

Bioware Points lost: 160, spectre pack
Origin -same

(edit- did double check later to see if it processed, and no new cards of any kind.)

Modifié par Aoibheann, 25 mars 2012 - 02:05 .

[Bryan Johnson]

Hello all,

We are investigating this issue

[xenacrocker]

Sometimes if I check it turns out part of the purchase did go through I just don't see the cards of what you purchased. A few times I've noticed "upgrades" the weapons and unlocked characters but usually this is not the case. I've had lots of problems too lately where it won't let me purchase any packs at all.
I would be very angry if it were Bioware points and not credits.  I'm not using any bioware points until the bugs are fixed.

Modifié par xenacrocker, 22 mars 2012 - 02:07 .

[Hsien]

I keep getting this issue also. I think i have lost about 200k credits by now. Was not keeping track. sigh...... now i test the water by buying a recruit pack and see if it works first before buying vet or spectre packs but sometimes the recruit pack goes through but the spectre or special vet pack gives me the contact customer service message and i end up losing my credits when i log in again later

[DocStone]

Have had this happen to me twice now, once with a Spectre pack bought with Bioware points (bought in game, initial purchase got the error and lost 160 credits) and then last night with a 33k pack (can't remember the name) that eventually gave me the pack but did not register any of the items I received in it. The thing was I did get the award for reaching a level 7 weapon but I don't have any level seven weapons.

Currently have a ticket with EA regarding the loss of bioware points, however their supposed 24 hour response time is a lot of rubbish, apart from the initial acknowledgement email I have heard nothing now in 4 days. They have until monday and I will be contesting the payment via paypal.

[DocStone]

OK, just spoke to the lovely Ekta on EA live support, this is a known problem affecting "loads of guys" and we should just wait a few days and they will appear in our accounts apparently.

[Wampafodder]

Wampafodder wrote...
Bioware points lost: 0
Credits lost: 198k (2 Spectre Packs, 2 Veteran Packs, 1 Premium Veteran Pack, and one Recruit Pack)
Origin ID: TauNemesis

I tested out the waters this morning partially out of curiosity, mostly out of necessity: I'm almost out of medigel >_<
I completely exited out of the game after finishing a MP match. I relaunched the game, went straight to the store, and attempted to pick up a Premium Veteran Pack. The purchase failed. I tried to go into a MP game, because if you can actually do that, sometimes it'll preserve your credits (according to the first post). I was actually able to get into a game, but lost my connection after Wave 1 completed. After that, I was completely unable to join or create a game. I quit ME3 and restarted it once more, and checked my Credits and gear. 33k gone, and no new gear to show for it. At this rate, I'm gonna have to stop playing multiplayer. Its not fair to my teammates if I play w/o medigel and rely on them 100% if I die

Still, Bryan Johnson, thanks for posting that you're looking into it. I hope you'll be able to do something for the people loosing credits as well as those loosing Bioware points

Bioware points lost: 0
Credits lost: 231k (2 Spectre Packs, 2 Veteran Packs, 2 Premium Veteran Pack, and one Recruit Pack)
Origin ID: TauNemesis

[Stinger14s]

I had purchased 10$ in Bioware points 800 points I believe. I successfully applied the points to 2 of the specter packs however the 3 purchase went to a black N7 screen with a selection icon at he bottom that quickly went away and brought me a free recruit and Free start up pack. At that point i was unable to purchase or apply anything from the specter or veteran category. I only lost one specter pack, I was able to reset the game and upon log in I was able to purchase the packs again however that points had already been deducted from the error. I called ORIGIN and they requested I post my issue here. I find it really hard to see how this can be resolved with the amount of posts in this forum, however I have done what I was asked, Please assist. - Customer.80$ on the game 60$ yesterday buying your packs'

[DHJudas]

i've been frequently hit by this bug... think i'm sitting at about 300,000 credits or better lost, and some of the special packs never received.

[Stinger14s]

Credits Lost: none
BW Points Lost: 320
OriginID: shepherd78

[Yriss]

Popping in to say that I have had this happen to me yesterday.

Tried to buy a Special Premium Veteran Pack for 33000 credits, fails, exit game, re-run game, credits lost and no new items.

Credits Lost: 66000
Bioware Points Lost: 0
Origin ID: yrisskiel

EDITED:
Edited to say that I have now lost a total 66000 credits.
Today, I went to the store to buy another Premium Veteran Pack, transaction failed, but then I also found that I had lost my connection to the game and was booted out to the Main Menu (it didn't happen last time). Also, I don't know if it might have anything to do with it, but when I went into the store and as it was loading, a friend messaged on Origin at the same time. Could it have clashed with something to cause the disconnect? Anyway, I couldn't do anything but to close and re-start the game. And voila, minus another 33000 credits.

Modifié par Yriss, 25 mars 2012 - 01:05 .

[Deathjam]

Credits Lost 65000
Bioware Points Lost: 0
Origin ID: Deathjamm

[Pharaun36]

Credits lost 210,000 (3 spectre packs, 1 premium vet pack)
BW Points Lost: 0
Origin ID: Indubitable

[RoFL_Trio]

Opened a support ticket concerning the loss of credits and this is the response I got from EA.

"Regarding lost/relocked items – we cannot restore lost items at this time. This is part of what Bioware is working out, and updates to the situation can be gained from Bioware Social Network web site."

This to me is completely unacceptable, what is the point of even playing if my credits are getting stolen from me? Don't get me wrong, I love the multiplayer and I have put many many hours into it and not having ANY support on this issue is disheartening.
Playing the online multiplayer literally has no incentive if I can't buy packs. I'm stuck at a stale mate and there is no support from either end. I know Bioware is trying to fix the issue but it discourages me from playing if my credits are going to magically dissapear, what am I working towards besides disappointment? What would happen if I used my Bioware points and this issue occurred? Would I still be getting the cold shoulder from both parties or would I actually get my money refunded?

Modifié par RoFL_Trio, 22 mars 2012 - 06:29 .

[Zjarcal]

Ok, so I bought the premium veteran pack a few minutes ago and got the error, but upon exiting and checking all my stuff I noticed that I did get what essentially amounts to the contents of a premium veteran pack (got XP for Salarian engineer, a weapon upgrade, and some amps).

Not sure if that's happening for everyone. It IS annoying to have to check your equipment one by one to see if you actually got the contents of the package, but at least if that's the case, the credits weren't lost.

Modifié par Zjarcal, 22 mars 2012 - 08:37 .

[Amoranis3]

Credits lost: 0
Bioware points lost: 480 (3 Spectre packs)
Origin ID: amoranis

[Ekido]

Credits Lost: 100K
BW Points Lost: 0
OriginID: Azzeron

[Sunnie]

I had this happen a few days ago, lost 80k credits, did not appear to get anything in the background.

Modifié par Sunnie22, 22 mars 2012 - 09:07 .