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I filed an FTC complaint


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#1
El_Spiko

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 Against EA. After reading through the list of promises about the ending of the game they made in their advertising campaign and PR interviews, it was clear that the product we got did not live up to any of those claims. This thread has a great compilation of their claims: 
http://social.biowar.../index/10056886

Clearly, none fo these were represented in the ending. If anyone else wishes to file a complaint (the more there are the more likely the FTC will take action) just go to FTC.gov and fill out a complaint form in the Consumer Protection section. Here's EA HQ's address and phone number:
209 Redwood Shores Parkway  
Redwood City, CA 94065
(650) 628-1500

This is not somethign I was happy to do, but after the terrible ending that was in no way the product that had been advertised to me and the lack of any kind of response from Bioware/EA to address this, I felt it was one of my only recourses. I'll be returning my copy of the game before the end of my 30 day return policy if the ending still hasn't been addressed by then.

UPDATE: Filed a Better Business Bureau complaint as well. They can be found at BBB.org. The BBB will at the very least notify EA of any complaints they recieve, so every complaint filed is something that EA will hear about.

DISCLAIMER: Before you start debating how dumb I am, let me be clear. THIS IS NOT A LAWSUIT. THIS IS NOT SERIOUS LEGAL ACTION. This is a complaint about EA/Bioware's advertising, filed with the the organizations that handle false advertising in the U.S. As EA is the publisher, they were the appropriate people to complain about. If you don't think that exercising one of the few, civil, legal ways available to hold a company accountable is stupid or immature, that's fine. If somehow (space magic?) they actually decided to do something other than send EA an email about it, there would be a miniscule fine, that's it. There is no way that this could "tear bioware apart" or anything of the sort. If you still think I need to be called stupid or immature, then post away.

Modifié par El_Spiko, 16 mars 2012 - 06:50 .


#2
BrotherFluffy

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Damn. Wonder if this will get their attention.

#3
pharsti

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Always thought videogame developers were immune to things like that.

#4
eddieoctane

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Risky move. I'd much rather have the franchise back than what i paid for the game.

#5
Quietness

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pharsti wrote...

Always thought videogame developers were immune to things like that.


Incredibly hard to pin, but not impossible.

#6
Judah Ben Hur

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It's not a terrible notion, but you have to bear in mind that legally, the adjectives (such as 'diverse,' in this case) used in advertising are 'puffery,' meaning understandably exaggerated language to sell a product. Another argument is that words like 'diverse' have very subjective meanings. It may be that the development team reasonably believed that their endings were diverse.

#7
robmokron

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it would be interesting to see fi enough people did what you did and see if the government could do something, Can you imagine what that would do to the video game industry?

#8
JasonSovereign

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I guess false advertisement is false advertisement? You could even sue them for their prothean DLC stunt, EULA doesn't mean anything in court. You own that disc and everything that's on it.

#9
pomrink

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if this sticks, take it to a news outlet immediately

#10
Dave3172

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pharsti wrote...

Always thought videogame developers were immune to things like that.


Me too. The hitch is that the advertising of the product has to be proven demonstrably false. So developer logs and pre-release interviews wouldn't cut it. I think a more lasting impact and impression on EA would be to boycott DA3 on principle and drop KOR accounts.

Modifié par Dave3172, 16 mars 2012 - 05:22 .


#11
DarkSeraphym

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I am just going to send them a picture of Marauder Shields. He is known for getting results.

#12
CRISIS1717

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Yeah do it! fight da powaaaaah!

#13
Arokel

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I'm not sure how I feel about this...

#14
Archereon

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Hell, it would be a victory if enough people did this to force the FTC to make a statement on it.

#15
DungeonHoek

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pharsti wrote...

Always thought videogame developers were immune to things like that.


No business is immune.

#16
joe1852

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wow u guys r ridiculous

#17
Thumb Fu

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El_Spiko wrote...

 Against EA. After reading through the list of promises about the ending of the game they made in their advertising campaign and PR interviews, it was clear that the product we got did not live up to any of those claims. This thread has a great compilation of their claims: 
http://social.biowar.../index/10056886

Clearly, none fo these were represented in the ending. If anyone else wishes to file a complaint (the more there are the more likely the FTC will take action) just go to FTC.gov and fill out a complaint form in the Consumer Protection section. Here's EA HQ's address and phone number:
209 Redwood Shores Parkway  
Redwood City, CA 94065
(650) 628-1500

This is not somethign I was happy to do, but after the terrible ending that was in no way the product that had been advertised to me and the lack of any kind of response from Bioware/EA to address this, I felt it was one of my only recourses. I'll be returning my copy of the game before the end of my 30 day return policy if the ending still hasn't been addressed by then.


Under US law videogames are protected as they are concidered Art, art can be interpreted in many different ways. Some interpret the ending as closure, others don't.

in other words, you probably don't stand a chance in hell and i personally think your being very silly. Thats my opinion though, no offense intended. Thank you.

Modifié par Thumb Fu, 16 mars 2012 - 05:27 .


#18
pharsti

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Dave3172 wrote...

pharsti wrote...

Always thought videogame developers were immune to things like that.


Me too. The hitch is that the advertising of the product has to be proven demonstrably false. So developer logs and pre-release interviews wouldn't cut it. I think a more lasting impact and impression on EA would be to boycott DA3 on principle and drop KOR accounts.


Ah, i see, thats a better explanation than the last time i inquired about WHY exactly couldnt game developers be accused of fraud a few days back, someone said it was because games were art or something >_> seemed like a weird loophole.

Thats a better explanation.... then again, didnt get to talk much about that, topic was locked down with a message simply to tell us that "to seek legal advice seek a lawyer" >_>

Guess they were edgy.

#19
Baronesa

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Dave3172 wrote...

pharsti wrote...

Always thought videogame developers were immune to things like that.


Me too. The hitch is that the advertising of the product has to be proven demonstrably false. So developer logs and pre-release interviews wouldn't cut it. I think a more lasting impact and impression on EA would be to boycott DA3 on principle and drop KOR accounts.


And of course there is the problem of people from different places.. It would not look good if the same thing happened on different countries.

Chilean consumer's law is very protective, but I don't want to take this to court.

#20
xMellowhype

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EA's lawyers will wreck everything here.

#21
Brahlis

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They're Canadian doe.

#22
cerberus1701

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Good for you.

Telling you right now that it will go absolutely nowhere.

But if it's cathartic for you, great.

#23
RebelByDesign

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That's awesome. I don't know if we have a legal leg to stand on, but we certainly were lied to and bought the product on the strength of those lies. Good luck to ya.

#24
Turtlicious

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joe1852 wrote...

wow u guys r ridiculous


kinda lik ur spellingz?

TROLOLOLOLOLOL?

#25
Aedan276

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El_Spiko wrote...

 Against EA. After reading through the list of promises about the ending of the game they made in their advertising campaign and PR interviews, it was clear that the product we got did not live up to any of those claims. This thread has a great compilation of their claims: 
http://social.biowar.../index/10056886

Clearly, none fo these were represented in the ending. If anyone else wishes to file a complaint (the more there are the more likely the FTC will take action) just go to FTC.gov and fill out a complaint form in the Consumer Protection section. Here's EA HQ's address and phone number:
209 Redwood Shores Parkway  
Redwood City, CA 94065
(650) 628-1500

This is not somethign I was happy to do, but after the terrible ending that was in no way the product that had been advertised to me and the lack of any kind of response from Bioware/EA to address this, I felt it was one of my only recourses. I'll be returning my copy of the game before the end of my 30 day return policy if the ending still hasn't been addressed by then.


Shouldn't we at least wait until they have their say at the end of the month before taking these actions? 

The Indoctrinating theory might still be true, after all. 

Modifié par Aedan276, 16 mars 2012 - 05:28 .