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I filed an FTC complaint


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#226
Persephone

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teknoarcanist wrote...

They already KNOW we hate the endings. They already KNOW we're dissatisfied and a great many of us are going to return our games.

What does this accomplish?


So why should they fix the endings for you after you returned your game, badmouthed the game and damaged sales through juvenile review bombing?

LOGIC, PEOPLE!

#227
Nyila

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DoctorCrowtgamer wrote...

Harbinger of Hope wrote...

It seems to me that alot of people from the "Retake Mass Effect" movement aren't willing to actually take any steps to get an answer. You should defiantly hold a company to their word. If they lied about a product then they should answer for it. I don't care if this makes BioWare go bankrupt, they shouldn't have lied to their customers. Maybe it would be a wake up call to the industry that they should treat their fans right, not blatantly lie to them.


This!

I don't care if you are selling cars or ic cream no company has the right to lie to people about what they are selling them.


In the case of products in the entertainment industry, they rely on creative work and therefore opinions about them are subjective. It's like saying "the car I'm selling you is blue" and in fact it's aquamarine, people will complain, even though it's just a different shade of blue than what they were expecting.

#228
Bigdoser

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SandTrout wrote...

While I think that this course of action is unnecessary (BioWare is already feeling the pressure), it is by no means an invalid or improper course of action. At worst, it is premature because we should have given them some time to respond. However, this does ensure that EA/BioWare knows that portions of the community recognizes what courses of action are avilable to us, should we not be granted a proper redress of or grievances.

To those opposed to this action, I understand your hesitance in endorsing something that could result in an actual court case. It reminds you of idiots who sue McDonalds for making them fat, or because the coffee is too hot. However, the pursuit of legal channels is not the knee-jerk reaction for a lot of us. Most fans simply thought the ending was bad, and BioWare should feel bad for giving it to us. It was only when we started to review the promises that were given to us during the marketing work-up that we then realized the full scale of the offense we had been subject to. Legal action should never be our initial decision, but neither should it be considered an invalid course of action once we have legitimate claims.


This is my view as well I think its abit to early let bioware give a response first imo. 

#229
Almostfaceman

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Just to be clear, this is not a legal suit or anything of the sort. I filed a complaint with the FTC, which is the government organization that is specifically in place to handle issues such as false advertising. This doesn't mean a court case or anything. It means that, best case scenario, they may contact EA about it. I filed it with EA because they are the parent company and game publisher. Same thing with the BB, it just means that they will contact and inform EA that there has been a complaint lodged against them, and they will be given the opportunity to respond/resolve the issue. I'm not suing, that would be ridiculous. If people think that going through the official and legitimate channels set up to handle consumer complaints rather than just accepting that we were lied to about very specific things in their product somehow hurts the legitimacy of fan indignation, I guess that just goes to show why some of us made paragon choices and some made renegade:p At this point, we have not gotten a response from Bioware addressing the issues with the ending and it's been 10 days since release date.

And for what it's worth, I also donated to Child's Play.


Just gonna spam this for a little because people keep thinking this is "suing" Bioware. And no, I'm not filing a complaint.

Modifié par Almostfaceman, 16 mars 2012 - 06:47 .


#230
teknoarcanist

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Apfelweinbrauer wrote...

Nice... F*cking beautiful...

We just lost any kind of moral integrity with this kind of behaviour and demonstrated to the whole world that we are indeed just spoiled brats who don't deserve better...
The only hope for the endings is now the very slim chance that BioWare might have intentionalle planned this and is going to release them anyway...

The movement ist officially dead now, I am leaving the line for good, bye everyone!


Agreed.  I'm done.

Line status = no longer held.

#231
Palladin123

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SlvrNightMK.II wrote...

RLesueur wrote...

I want the endings changed as much as anyone, but if this turns into whiney lawsuits against Bioware and personal attacks on the developers then I am out.


I agree. I don't exactly see this as the right way to go about this...


Definitely agree. Let's all take a deep breath and calm down. Bioware/EA will get a much stronger message if we focus on the charity and keeping up general momentum on forums and messageboards.

#232
DungeonHoek

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Well, this should prove interesting. I don't think I've seen pant's soiling terror such as this in quite awhile.

Yes OP, it is within your rights to file a complaint. It really won't work in the end, I'd be amazed if it did. But no business is immune to such things as I said before.

However, this action has repercussions that could go way out beyond the scope that even I can imagine right now. What with so many labeling anyone who wants the ending to ME3 dealt with in the most negative light possible, be it true or not. And those around here, trying to actively dissuade such notions in a proper fashion.

You've just invited all sorts of problems, not only by doing something like this. But by announcing it in a huge hotbed of hostility.

Look at our friend, they have already spread word of this so they say and clearly out of spite. This sort of negative publicity is like the attention EA is famous for drawing. And they play by the policy that any publicity is good publicity. But here, this is not the case.

#233
Akael_Bayn

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Persephone wrote...

Akael_Bayn wrote...

Apfelweinbrauer wrote...

Dude, I fully understand that you are upset, I am too, but why didn't you try a more civil approach at them first?


This IS the appropriate, "civil" way to handle disputes with businesses in North America.


Not against a CANADIAN company, genius! *Headdesk*


EA Global HQ is in the United States.  Also, as a company doing business in the United States, this is a perfectly legitimate action even if they were a foreign entity.

#234
Harbinger of Hope

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DoctorCrowtgamer wrote...

Harbinger of Hope wrote...

It seems to me that alot of people from the "Retake Mass Effect" movement aren't willing to actually take any steps to get an answer. You should defiantly hold a company to their word. If they lied about a product then they should answer for it. I don't care if this makes BioWare go bankrupt, they shouldn't have lied to their customers. Maybe it would be a wake up call to the industry that they should treat their fans right, not blatantly lie to them.


This!

I don't care if you are selling cars or ic cream no company has the right to lie to people about what they are selling them.


Not to sound like I'm tooting my own horn, but thank you. While true, this is an art form, I feel that making statements about it and then going back on your word is just wrong. Try and imagine this. Try and imagine a world without the MPAA (I know? Awesome right?). Try to imagine a movie, that you can only see small clips of. Now, when asked about whether said movie will be family-friendly or not, the director answers with "Of course, it's not like it is going to be a porno or anything.". Then, when the movie comes out and family's go to see it, it turns out to be exactly that. Do you think those family's have no right to file a complaint with the FTC and that the company who produced said movie should be protected because of their "artistic" freedom?

#235
Dhraconus

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While I think filing an FTC complaint might be a little premature I find those of you claiming it's ridiculous to be far more distasteful.

Imagine for a second that the movie Forest Gump was marketed with this video:

Then you went to see Forest Gump and had absolutely no recourse whatsoever to get your money back. That's the video game industry in a nut shell.

How are you alright with this? I've accepted the fact that when it comes to games nothing developers say is worth listening to. Trailers are useless garbage because they are almost never an accurate representation of the game, if they even show the game in the first place. Demos seldom exist until after the game is launched.

Everything is set up to make sure consumers buy the product on blind faith and/or misleading information and once the game is purchased that's it. You have no way to return it for a full refund most of the time (all the time on PC). The term "Snake Oil Salesmen" is surprisingly apt when describing video game marketing. You still get a product it just may or may not do what you were told it would (placebo effect).

Modifié par Dhraconus, 16 mars 2012 - 06:50 .


#236
vigna

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I don't agree with this.

#237
FOX216BC

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He is right to do this.

http://en.wikipedia...._Bill_of_Rights

#238
Luiginius

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Persephone wrote...

teknoarcanist wrote...

They already KNOW we hate the endings. They already KNOW we're dissatisfied and a great many of us are going to return our games.

What does this accomplish?


So why should they fix the endings for you after you returned your game, badmouthed the game and damaged sales through juvenile review bombing?

LOGIC, PEOPLE!


For money, if it isn't free, dlc is going to make piles of money.

#239
Memengwa

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TheOptimist wrote...

Oh lord.  Look folks, stuff like this is just gonna make Bioware dig in their heels.  This is NOT going to help us get what we want.


I agree on this. On the other hand I'm not totally against an FTC complaint, but would only use it as the last resort. The thing is with how long should you wait before filing it. And this should be only done if and only if BioWare goes too far. And so far, although vague in their responses, I'm sure they're taking to heart that there is a huge group of consumers that are truly unhappy. At this point our goal is to not turn against the company and burn our bridges. FTC is to be used when cooperation is impossible - as your last resort. Not first.

#240
omgBAMF

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Wow, the ignorance is strong in this thread....

I'm going to let this thread be before my head explodes from the obtuseness.

#241
Skyblade012

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Prumand wrote...

This is outragous. Not only could they be shut down if this does carry though, we would loose everyother game that Bioware hasn't developed yet. Yall are taking this way too far. What no ome gets, os that Bioware is listening, they know the unrest and disgrace of the fans. Its not like Bioware would put out crap like this and leave it. They are gonna change it, so just hang in there. Don't file a suit against the friggin company, it wont solve anything but gain you anfew Renegade and a horrible ending to the whole company.


BioWare claims they are listening.

Doesn't matter.  The product, as released, clearly violates specific statements made by its advertising.  It's not a lawsuit, it's a complaint to the Federal Trade Commission to look into false advertising done by the company.  I'm all for it.

#242
T-0pel

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You have my support, people obviously need to read that linked topic first.

#243
Persephone

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Akael_Bayn wrote...

Persephone wrote...

Akael_Bayn wrote...

Apfelweinbrauer wrote...

Dude, I fully understand that you are upset, I am too, but why didn't you try a more civil approach at them first?


This IS the appropriate, "civil" way to handle disputes with businesses in North America.


Not against a CANADIAN company, genius! *Headdesk*


EA Global HQ is in the United States.  Also, as a company doing business in the United States, this is a perfectly legitimate action even if they were a foreign entity.


It's is bloody ridiculous. I predicted this "cause" would self destruct. And this is the first shot in its back by an ally.

#244
VAIOMANIAC

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Image IPB

#245
Apfelweinbrauer

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FOX216BC wrote...

He is right to do this.


Legally he can do that, yes, but that doesn't mean he should do it!
I also could walk over to a bunch of Hells Angels and tell them that they smell bad, I have every right to do so, but should I? Probably not...

Modifié par Apfelweinbrauer, 16 mars 2012 - 06:53 .


#246
OneRabidAnt

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Memengwa wrote...

TheOptimist wrote...

Oh lord.  Look folks, stuff like this is just gonna make Bioware dig in their heels.  This is NOT going to help us get what we want.


I agree on this. On the other hand I'm not totally against an FTC complaint, but would only use it as the last resort. The thing is with how long should you wait before filing it. And this should be only done if and only if BioWare goes too far. And so far, although vague in their responses, I'm sure they're taking to heart that there is a huge group of consumers that are truly unhappy. At this point our goal is to not turn against the company and burn our bridges. FTC is to be used when cooperation is impossible - as your last resort. Not first.


 This. A thousand times.  Way too early to be burning bridges.

#247
Bebuse

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Interesting.

I am not going to lie and say that I had not thought about the concept: I was sold a product that was not as advertised. We can beat around the bush with talk of spoiled gamers etc, but this is what it boils down to.

But...

and this is a big, Jennifer Lopez sized but,

I am still holding out on Bioware pulling the biggest quad move in the industry's history. I have faith.

#248
Arokel

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You realize what happens when word that some of us are doing this gets out?

We may very well lose a lot of support and lose any sort of integrity we have built by trying to conduct our protests in a civil and calm manner.

#249
Akael_Bayn

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Frankly, I'm amazed by the moral cowardice displayed by a lot of the people upset by this. You're all happy to sit here and complain on an internet forum owned by the people who wronged you, but you're angered by the thought of someone taking concrete action against the company? Afraid of making them "dig in their heels;" terrified that we're going to upset them - you sound like someone in an abusive relationship, terrified that your abuser is going to get pissed off by someone in a grocery store and take it out on you at home.

I feel pretty bad for you, but the only one who can help you out of the relationship is you.

#250
Harbinger of Hope

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Skyblade012 wrote...

It's not a lawsuit, it's a complaint to the Federal Trade Commission to look into false advertising done by the company. 


Some people really can't read sometimes. Like you said, it is a complaint, not a lawsuit. S**t people, you call IGN and gamespot ignorant, and yet you bash this poor fella because you have no idea what he has done. Double standard much?