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I filed an FTC complaint


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#251
DemGeth

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It'll be even funnier when one of you sues and no alternate ending is made because EA lawyers tell them not too lol

#252
Wowlock

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This soudns extreme but someone I think only these kind of actions will wake EA to wake up from their snooze on their money piled beds...

This is not just about ME3 anymore, this is about the industry being changed from quality to ''make less Earn more '' mentality that only hurts the customers.

This DLC mentality only hurts the games in a long run. You know what is the true game you should be playing from the first day ? The ''ultimate editions'' that they dish out after releasing all the DLCs etc. That should be the game they release in the first place but sadly they are too busy to lie to their customers and spend their money on more ''useful'' things like....CGI trailers.

don't get me wrong, I enjoy the trailers but NOT in expanse of the game itself, otherwise I would just watch the trailer and never buy the game.

With the recent Piracy act and such. These kind of screw ups won't help their cause of '' buy original ! Support the producers ! '' where they basicly insult customer's intelligence and lie to their face while charing them ridicilous prices.

Something needs to be changed if we want to get the quality games we want. Otherwise companies like EA will just continue picking our pockets with their Junk Games ( just like Junk foods )

#253
DoctorCrowtgamer

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Harbinger of Hope wrote...

DoctorCrowtgamer wrote...

Harbinger of Hope wrote...

It seems to me that alot of people from the "Retake Mass Effect" movement aren't willing to actually take any steps to get an answer. You should defiantly hold a company to their word. If they lied about a product then they should answer for it. I don't care if this makes BioWare go bankrupt, they shouldn't have lied to their customers. Maybe it would be a wake up call to the industry that they should treat their fans right, not blatantly lie to them.


This!

I don't care if you are selling cars or ic cream no company has the right to lie to people about what they are selling them.


Not to sound like I'm tooting my own horn, but thank you. While true, this is an art form, I feel that making statements about it and then going back on your word is just wrong. Try and imagine this. Try and imagine a world without the MPAA (I know? Awesome right?). Try to imagine a movie, that you can only see small clips of. Now, when asked about whether said movie will be family-friendly or not, the director answers with "Of course, it's not like it is going to be a porno or anything.". Then, when the movie comes out and family's go to see it, it turns out to be exactly that. Do you think those family's have no right to file a complaint with the FTC and that the company who produced said movie should be protected because of their "artistic" freedom?


Yeah exactly.  as I said I am waiting a month to give them time but I was sold a product and didn't get the one they told me I was buying.  if enough people file it may at least cause video game companies to make sure the statements they are making about their games are true just to avoid calls from the FTC.

#254
Arokel

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Akael_Bayn wrote...

Frankly, I'm amazed by the moral cowardice displayed by a lot of the people upset by this. You're all happy to sit here and complain on an internet forum owned by the people who wronged you, but you're angered by the thought of someone taking concrete action against the company? Afraid of making them "dig in their heels;" terrified that we're going to upset them - you sound like someone in an abusive relationship, terrified that your abuser is going to get pissed off by someone in a grocery store and take it out on you at home.

I feel pretty bad for you, but the only one who can help you out of the relationship is you.


They should at least wait for an offiicial statement from BioWare.  

#255
Almostfaceman

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If Bioware wants to "dig in their heels" because one person went to the FTC, that's their right. It's totally their right to blow off unhappy customers and not do anything. That's not really a smart business decision though, and they WILL lose customers who will go to their competitors in an already crowded luxury market. We'll see what happens.

#256
Vandriel

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teknoarcanist wrote...

Apfelweinbrauer wrote...

Nice... F*cking beautiful...

We just lost any kind of moral integrity with this kind of behaviour and demonstrated to the whole world that we are indeed just spoiled brats who don't deserve better...
The only hope for the endings is now the very slim chance that BioWare might have intentionalle planned this and is going to release them anyway...

The movement ist officially dead now, I am leaving the line for good, bye everyone!


Agreed.  I'm done.

Line status = no longer held.


You do realize that A) It is just a complaint, B) It won't go anywhere, the person who gets it will probably chuckle and then file it in the trash. And C) If you are against it, then leaving isn't the answer. One person's action does not a movment make. 

Edit: The best thing for the people who don't agree with this to do honestly is to just distance themselves from the thread, ignore it. Don't keep posting and bumping it to the top. I myself am going to do that right now and close the tab. See you in the other thread.

Modifié par Vandriel, 16 mars 2012 - 06:57 .


#257
RebelByDesign

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omgBAMF wrote...

Ignorant ppl on the forum....
Complaint =/= lawsuit

Welcome to first-world rights, everybody. IDK about wherever you may live, but people are free to voice any praise or grievance they wish to whoever they wish here in the USA. We have rights for a reason... if you don't want to use them, fine, but don't belittle someone else because they choose to legitimately voice there opinions/cocnerns.

How many people here even know what F.T.C. stands for? Not many I imagine.


I know there's a difference, I was just speculating on the legalities of something like this.

#258
Persephone

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Skyblade012 wrote...

Prumand wrote...

This is outragous. Not only could they be shut down if this does carry though, we would loose everyother game that Bioware hasn't developed yet. Yall are taking this way too far. What no ome gets, os that Bioware is listening, they know the unrest and disgrace of the fans. Its not like Bioware would put out crap like this and leave it. They are gonna change it, so just hang in there. Don't file a suit against the friggin company, it wont solve anything but gain you anfew Renegade and a horrible ending to the whole company.


BioWare claims they are listening.

Doesn't matter.  The product, as released, clearly violates specific statements made by its advertising.  It's not a lawsuit, it's a complaint to the Federal Trade Commission to look into false advertising done by the company.  I'm all for it.


No, it doesn't.

And FANTASTIC way to burn your bridges. Like declaring a war in the middle of an attempt to achieve a peace treaty.

How BLIND are you entitled fanatics, REALLY? You are RUINING every chance you EVER had at succeeding! 

#259
Akael_Bayn

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Persephone wrote...

Akael_Bayn wrote...

EA Global HQ is in the United States.  Also, as a company doing business in the United States, this is a perfectly legitimate action even if they were a foreign entity.


It's is bloody ridiculous. I predicted this "cause" would self destruct. And this is the first shot in its back by an ally.


Sorry, you can sit and hope and tell yourself you're doing a good thing.  Me?  I'm taking some action.  If you consider that a "shot in the back," then we are NOT allies.  *My* damn allies fight back.

#260
Apfelweinbrauer

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Akael_Bayn wrote...

Frankly, I'm amazed by the moral cowardice displayed by a lot of the people upset by this. You're all happy to sit here and complain on an internet forum owned by the people who wronged you, but you're angered by the thought of someone taking concrete action against the company?.


Man, I don't have problems with filing a complaint or anything, but why now? We haven't even really talked to EA or BioWare and stuff like this might easily ruin all other options we might have had!

#261
Arokel

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DemGeth wrote...

It'll be even funnier when one of you sues and no alternate ending is made because EA lawyers tell them not too lol


Please Dem you are not helping.  I'm sorry that your game doesn not work but please try and calm this thing down.

#262
Nyila

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Vandriel wrote...

teknoarcanist wrote...

Apfelweinbrauer wrote...

Nice... F*cking beautiful...

We just lost any kind of moral integrity with this kind of behaviour and demonstrated to the whole world that we are indeed just spoiled brats who don't deserve better...
The only hope for the endings is now the very slim chance that BioWare might have intentionalle planned this and is going to release them anyway...

The movement ist officially dead now, I am leaving the line for good, bye everyone!


Agreed.  I'm done.

Line status = no longer held.


You do realize that A) It is just a complaint, B) It won't go anywhere, the person who gets it will probably chuckle and then file it in the trash. And C) If you are against it, then leaving isn't the answer. One person's action does not a movment make. 


Agreed!

#263
wicked_being

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teknoarcanist wrote...

Apfelweinbrauer wrote...

Nice... F*cking beautiful...

We just lost any kind of moral integrity with this kind of behaviour and demonstrated to the whole world that we are indeed just spoiled brats who don't deserve better...
The only hope for the endings is now the very slim chance that BioWare might have intentionalle planned this and is going to release them anyway...

The movement ist officially dead now, I am leaving the line for good, bye everyone!


Agreed.  I'm done.

Line status = no longer held.


We'll continue holding the line and we will do it with or without your help.

#264
s8383783

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DemGeth wrote...

I once saw an ad for a movie that said 5 stars I didn't like it.


Who do I sue?


Exactly what I want to know! :(

#265
ARCTIC EAGLE

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is this legit?

#266
Harbinger of Hope

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DoctorCrowtgamer wrote...

Yeah exactly.  as I said I am waiting a month to give them time but I was sold a product and didn't get the one they told me I was buying.  if enough people file it may at least cause video game companies to make sure the statements they are making about their games are true just to avoid calls from the FTC.


Exactly, all this is gonna do is make sure they don't try and pull the wool over peoples eyes again. It's one thing to say your game is going to be great. It is another thing to make statements about game mechanics that turn out to be completely false.

#267
DoctorCrowtgamer

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Wowlock wrote...

This soudns extreme but someone I think only these kind of actions will wake EA to wake up from their snooze on their money piled beds...

This is not just about ME3 anymore, this is about the industry being changed from quality to ''make less Earn more '' mentality that only hurts the customers.

This DLC mentality only hurts the games in a long run. You know what is the true game you should be playing from the first day ? The ''ultimate editions'' that they dish out after releasing all the DLCs etc. That should be the game they release in the first place but sadly they are too busy to lie to their customers and spend their money on more ''useful'' things like....CGI trailers.

don't get me wrong, I enjoy the trailers but NOT in expanse of the game itself, otherwise I would just watch the trailer and never buy the game.

With the recent Piracy act and such. These kind of screw ups won't help their cause of '' buy original ! Support the producers ! '' where they basicly insult customer's intelligence and lie to their face while charing them ridicilous prices.

Something needs to be changed if we want to get the quality games we want. Otherwise companies like EA will just continue picking our pockets with their Junk Games ( just like Junk foods )


yeah well said.  if you as a customer feel ripped off by a product it is not only your right it is your duty as a free person in a free country to file a complaint.  Even if it does not go anywhere at least you did all you could to keep someone else from being ripped off.

#268
Arokel

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Persephone wrote...

Skyblade012 wrote...

Prumand wrote...

This is outragous. Not only could they be shut down if this does carry though, we would loose everyother game that Bioware hasn't developed yet. Yall are taking this way too far. What no ome gets, os that Bioware is listening, they know the unrest and disgrace of the fans. Its not like Bioware would put out crap like this and leave it. They are gonna change it, so just hang in there. Don't file a suit against the friggin company, it wont solve anything but gain you anfew Renegade and a horrible ending to the whole company.


BioWare claims they are listening.

Doesn't matter.  The product, as released, clearly violates specific statements made by its advertising.  It's not a lawsuit, it's a complaint to the Federal Trade Commission to look into false advertising done by the company.  I'm all for it.


No, it doesn't.

And FANTASTIC way to burn your bridges. Like declaring a war in the middle of an attempt to achieve a peace treaty.

How BLIND are you entitled fanatics, REALLY? You are RUINING every chance you EVER had at succeeding! 


Please dont label all of us in this way.  Many of us want to go about this calmly and civily.  That is partly why I and others say hold the line.

#269
happy_daiz

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I totally support a healthy debate, or even a protest, but this seems a bit over the top...especially considering that actions like affect more than just you, OP.

Modifié par happy_daiz, 16 mars 2012 - 07:00 .


#270
The Big Palooka

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Memengwa wrote...

FTC complaint is what you do, for example, when you were sold a product that was lacking. Like a pair of shoes that go broke after 3 weeks of wearing. You go to the store to get a refund, and they show you the door.

so you file an FTC complaint against the store. That's different from a law-suit. You dont' go to court. But they do look at the company, and at what happened.


The difference being that a pair of shoes breaking after a clearly insufficient period of use is an objective product fault.

A situation like this, where an aspect of the product is unacceptable due to completely subjective factors, like story appropriateness, writing quality or emotional impact, is not the kind of thing where it's appropriate to make accusations of what basically amounts to fraud.  That kind of thinking hurts the entire Retake movement.

ME3's endings aren't a violation of any official contract.  They might be a violation of trust, but that's an issue of fan loyalty and of how a company chooses to do business.  It's still a big deal, because like I said before, you can violate consumer trust without ever doing anything illegal and that can hurt your business.

Filing an FTC or BBB complaint isn't a lawsuit, that's true, but it is an accusation that a company is engaging in unethical, illegal or inappropriate business practices, and that is simply not the case.

Modifié par The Big Palooka, 16 mars 2012 - 06:59 .


#271
Persephone

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Akael_Bayn wrote...

Frankly, I'm amazed by the moral cowardice displayed by a lot of the people upset by this. You're all happy to sit here and complain on an internet forum owned by the people who wronged you, but you're angered by the thought of someone taking concrete action against the company? Afraid of making them "dig in their heels;" terrified that we're going to upset them - you sound like someone in an abusive relationship, terrified that your abuser is going to get pissed off by someone in a grocery store and take it out on you at home.


That comparison is a slap in the face of EVERY battered spouse or child. Disgusting. 

#272
DemGeth

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Arokel wrote...

DemGeth wrote...

It'll be even funnier when one of you sues and no alternate ending is made because EA lawyers tell them not too lol


Please Dem you are not helping.  I'm sorry that your game doesn not work but please try and calm this thing down.


I'm bored though and they are being crazy. :(

Ok fine.....FTC will not respond to any complaints in Entertainment industries about quality of product.  BBB covers things like the game being broken, but they still don't get computer software so there's at least a 6 month litimus on those complaints being looked at

That's just reality.

End of Story.  

((See I'm not a terrible person))

#273
C2DD

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Thumb Fu wrote...

El_Spiko wrote...

 Against EA. After reading through the list of promises about the ending of the game they made in their advertising campaign and PR interviews, it was clear that the product we got did not live up to any of those claims. This thread has a great compilation of their claims: 
http://social.biowar.../index/10056886

Clearly, none fo these were represented in the ending. If anyone else wishes to file a complaint (the more there are the more likely the FTC will take action) just go to FTC.gov and fill out a complaint form in the Consumer Protection section. Here's EA HQ's address and phone number:
209 Redwood Shores Parkway  
Redwood City, CA 94065
(650) 628-1500

This is not somethign I was happy to do, but after the terrible ending that was in no way the product that had been advertised to me and the lack of any kind of response from Bioware/EA to address this, I felt it was one of my only recourses. I'll be returning my copy of the game before the end of my 30 day return policy if the ending still hasn't been addressed by then.


Under US law videogames are protected as they are concidered Art, art can be interpreted in many different ways. Some interpret the ending as closure, others don't.

in other words, you probably don't stand a chance in hell and i personally think your being very silly. Thats my opinion though, no offense intended. Thank you.

what this dude said

#274
Apfelweinbrauer

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Persephone wrote...

And FANTASTIC way to burn your bridges. Like declaring a war in the middle of an attempt to achieve a peace treaty.

How BLIND are you entitled fanatics, REALLY? You are RUINING every chance you EVER had at succeeding!


I better get used to live with the endings we got...

WHY? GOD WHY???

#275
Joykilledme

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El_Spiko wrote...

 Against EA. After reading through the list of promises about the ending of the game they made in their advertising campaign and PR interviews, it was clear that the product we got did not live up to any of those claims. This thread has a great compilation of their claims: 
http://social.biowar.../index/10056886

Clearly, none fo these were represented in the ending. If anyone else wishes to file a complaint (the more there are the more likely the FTC will take action) just go to FTC.gov and fill out a complaint form in the Consumer Protection section. Here's EA HQ's address and phone number:
209 Redwood Shores Parkway  
Redwood City, CA 94065
(650) 628-1500

This is not somethign I was happy to do, but after the terrible ending that was in no way the product that had been advertised to me and the lack of any kind of response from Bioware/EA to address this, I felt it was one of my only recourses. I'll be returning my copy of the game before the end of my 30 day return policy if the ending still hasn't been addressed by then.

UPDATE: Filed a Better Business Bureau complaint as well. They can be found at BBB.org. The BBB will at the very least notify EA of any complaints they recieve, so every complaint filed is something that EA will hear about.

DISCLAIMER: Before you start debating how dumb I am, let me be clear. THIS IS NOT A LAWSUIT. THIS IS NOT SERIOUS LEGAL ACTION. This is a complaint about EA/Bioware's advertising, filed with the the organizations that handle false advertising in the U.S. As EA is the publisher, they were the appropriate people to complain about. If you don't think that exercising one of the few, civil, legal ways available to hold a company accountable is stupid or immature, that's fine. If somehow (space magic?) they actually decided to do something other than send EA an email about it, there would be a miniscule fine, that's it. There is no way that this could "tear bioware apart" or anything of the sort. If you still think I need to be called stupid or immature, then post away.



I think this is justified .... Good Going sir!