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I filed an FTC complaint


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#326
Soldatto Rosso

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Boy, talk about ignorance. You guys act like they're gonna storm Bioware, HQ and arrest everybody involved. Lawl.

This is a simple business complaint, calm the f down. I did the same when Sears screwed me over for a washer and dryer I bought but broke down and they were giving me the runaround. Within days of filing a complaint with the BBB, I got a refund. So who knows? Maybe this will help. Regardless, EA/Bioware's ads are obvious examples of false advertising. Art or not, they are still selling a product, a product that they lied about in order to sell more copies.

How can people still respect a company with such horrible business practices?

#327
Panicomatic

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Infighting will break the line. What's done is done, and it does not change the base issue.

Hold the line.

#328
FKA_Servo

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MissMaster_2 wrote...


A DLC will not be free...they have to make it, pay the workers, pay the voice actors, and the list goes on. It will cost money.,


We'll see.

The question remains however - if this was the case, would it be a problem?

#329
PleaOfInsanity

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MissMaster_2 wrote...

TommyServo wrote...

Vasparian wrote...


We shouldn't have to wait for their say. There should never have been a need for their say.


Say, hypothetically, instead of the endings we have, we got a serious cliffhanger. One that was resolved and expanded upon in free DLC further down the line.

This is all covered by the price of the box.

Would that really be a problem?

As long as any DLC that expands and definitively ends the game is free, they upheld their end of the bargain.


A DLC will not be free...they have to make it, pay the workers, pay the voice actors, and the list goes on. It will cost money.,

Even if they wanted it to be free Bioware/EA doesn't have the final say on consoles Microsoft and Sony both give the final cost of a DLC. Go back to Gears of War Cliffy B wanted the DLC to be free Microsoft refused and they ending up having to go come to a deal where it would cost for X amount of months then go free.

Basically even if bioware wanted to do it free sony/microsoft still want their money.

#330
Akael_Bayn

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Persephone wrote...

Except that...you have no substance and this helps NO ONE.


Your opinion, and you're entitled to it.  My opinion, and consumer protection laws, disagree.

Bash me all you'd like, but my complaint is filed.

#331
Brahlis

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Please stop posting in this thread so it can die. Thanks.

#332
SpaceBacon7

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Dude no. Just, no
This is all just silly. Nobody is going to take you seriously if you go through with it

#333
Spectre_Shepard

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This issue will be resolved in the court of public opinion, unfortunately

#334
ARCTIC EAGLE

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can't decide if moron or troll...

#335
Persephone

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Memengwa wrote...

Wow!! People!! Just cool down. Stop with the names calling, stop with the panick, stop with what you are doing. Take a breath, count to 10. What is done is done. Move on. Hold the line.


No, thanks. While I'd like to see some work (But no retcons) on the endings, I refuse to support people acting like this.

#336
DemGeth

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@ Akeal

Someday you'll look back at what you are writing now and be very very very ashamed.

#337
Luiginius

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Has there been any dlc, later date patch or expansion that has been as big of a thing this speculated real ending would need to be that has been - free?

#338
irishScott3

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Harbinger of Hope wrote...

s8383783 wrote...

irishScott3 wrote...

The odds of us winning a legal challenge at this point are nil unless we've got some golden evidence I don't know about.  On the flipside, losing a legal challenge justifies EA/Bioware and harms us all. 

Acting like spiteful children is not the way to get this franchise the ending it deserves. Remember why we're here, and, constructively, hold the line.


The voice of reason =]


FFS people, this ISN'T A GOD DAMN LAWSUIT! Why the hell can't you people understand that? This is a complaint! A COMPLAINT! All it will do is tell FTC to watch out for EA's false advertising of the game. THAT IS IT!


Yes, a complaint that will go nowhere and make us all look bad if it gets out.

#339
FKA_Servo

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PleaOfInsanity wrote...

Even if they wanted it to be free Bioware/EA doesn't have the final say on consoles Microsoft and Sony both give the final cost of a DLC. Go back to Gears of War Cliffy B wanted the DLC to be free Microsoft refused and they ending up having to go come to a deal where it would cost for X amount of months then go free.

Basically even if bioware wanted to do it free sony/microsoft still want their money.


As I understand it, Microsoft and Sony don't have a say in the cost. They have to QC it to make sure everything is cool with it, and they charge the company for posting the DLC ( I seem to remember the $40k figure for Xbox Live). Paid DLC offsets that posting fee, and hopefully puts them on top. Bioware/EA could just decide to eat the fee - they can certainly afford it.

Modifié par TommyServo, 16 mars 2012 - 07:14 .


#340
Ryokun1989

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This is just plain ridiculous... I mean really? Do you think you can get your money back that you spent on a creative product just because in the end you decided you did not like it? The fact that you did not like it doesn't make the product broken, no way you will get your money back, and it would be a disgrace to art if you ever did.

#341
Persephone

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Soldatto Rosso wrote...

Boy, talk about ignorance. You guys act like they're gonna storm Bioware, HQ and arrest everybody involved. Lawl.

This is a simple business complaint, calm the f down. I did the same when Sears screwed me over for a washer and dryer I bought but broke down and they were giving me the runaround. Within days of filing a complaint with the BBB, I got a refund. So who knows? Maybe this will help. Regardless, EA/Bioware's ads are obvious examples of false advertising. Art or not, they are still selling a product, a product that they lied about in order to sell more copies.

How can people still respect a company with such horrible business practices?


Take a course in marketing. Or two. :whistle:

#342
PleaOfInsanity

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irishScott3 wrote...

Prince Lex wrote...

Nyila wrote...

The Big Palooka wrote...

Memengwa wrote...

FTC complaint is what you do, for example, when you were sold a product that was lacking. Like a pair of shoes that go broke after 3 weeks of wearing. You go to the store to get a refund, and they show you the door.

so you file an FTC complaint against the store. That's different from a law-suit. You dont' go to court. But they do look at the company, and at what happened.


The difference being that a pair of shoes breaking after a clearly insufficient period of use is an objective product fault.

A situation like this, where an aspect of the product is unacceptable due to completely subjective factors, like story appropriateness, writing quality or emotional impact, is not the kind of thing it's appropriate to make accusations of what basically amounts to fraud.  That kind of thinking hurts the entire Retake movement.

ME3's endings aren't a violation of any official contract.  They might be a violation of trust, but that's an issue of fan loyalty and of how a company chooses to do business.  It's still a big deal, because like I said before, you can violate consumer trust without ever doing anything illegal and that can hurt your business.

Filing an FTC or BBB complaint isn't a lawsuit, that's true, but it is an accusation that a company is engaging in unethical, illegal or inappropriate business practices, and that is simply not the case.


And besides, the FTC and BBB have bigger fish to fry..


Agreed, everyone needs to calm the fudge down. 

While I don't believe filing complaints is the correct course of action at this stage, or even at all, I also don't believe it's going to "ruin the movement". 

The way we look is not shaped by one or even many people filing a complaint, so everyone just needs to take a chill pill and continue to hold the line. 

If someone feels personally damaged by this experience to the point that filing a complaint feels like the right thing to do, then that's their perogative. Personally, I think most of us are adopting a "wait and see" approach, and I don't know about the rest of you, but my resolve hardens with each passing day.

At this point, they could come out and say "we're not going to do anything about it" - I honestly don't care. I will continue to hold the line UNTIL I DIE. Or they fix it. Either or. 



The media has already called us entitled brats for doing nothing.  If one person starts acting like an entitled brat, it colors the whole movement.  Not rationally mind you, but people aren't rational by nature.  People will read about this and say "they're doing that, wow these people have a stick up their ass".

Depends on what Media you are looking at. Several gaming news sources agree with us while some appose it. Forbes business magazine even mentioned the ramifications to Bioware if they didn't do something to fix it.

#343
xtorma

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They wrote a bad ending...you want to get the government involved?

Are you insane?

#344
TheDarkknight02

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I love everything about Mass Effect 3 except for the ending. I think they did a great job with the campaign and the Multiplayer. The only bad thing is the ending. Lets see what Bioware does before we bring in legal action. It has been a little over a week. If they bring out alternate ending DLC I will forgive and forget. Lets just be patient. Wooo-Sa Wooo-Sa.

#345
Harbinger of Hope

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FFFFUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU

NO ONE IS GOING TO COURT!

NO ONE IS GETTING SUED!

IT IS A F***ING COMPLAINT!

THAT IS IT!

.....Jesus, now I can understand why people like IGN call us immature. If you don't know the difference between legal complaint and lawsuit, you shouldn't be throwing your opinion in. You are then no better then IGN or gamespot.

#346
Akael_Bayn

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Soldatto Rosso wrote...

You guys act like they're gonna storm Bioware, HQ and arrest everybody involved. Lawl.
 


Heh, seriously.  There was less outrage on a post where someone literally said s/he hoped all the EA employees involved got *gunned down.*

I don't know why they've got this huge bee in their bonnet over someone filing an official complaint.

#347
Persephone

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Akael_Bayn wrote...

Persephone wrote...

Except that...you have no substance and this helps NO ONE.


Your opinion, and you're entitled to it.  My opinion, and consumer protection laws, disagree.

Bash me all you'd like, but my complaint is filed.


And it'll do no good and sabotage whatever little credibility this ridiculous movement had to begin with.

#348
Temtimtom

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To the original poster, El_Spiko:

I think all of the members of the Retake movement agree on the fact that your move, conducted without discussion with the members here, is downright over the top. I think I might be nearing the truth when I state that all we might have had accomplished up to now (Forbes' writer showing support, Gamefront taking part, various YouTube personalities expressing their support) is nullified because of you not being able to hold it together for the time being.

I'm seeing increasing news posts and user comments all around the Internet showing their disdain over the steps you undertook. Also, you gave the (obnoxiously oblivious) people at Kotaku and IGN more ammunition against us.

I still stand strongly behind the idea Retake's trying to accomplish as do I support the Child's Play involvement but your action was completely and utterly irresponsible for our community as a whole.

Even if you did file the complaint and are not trolling. It's not funny.

Hold the line, people.

#349
Bigdoser

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Looks like majority of people don't know what a FTC is.

#350
PleaOfInsanity

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TommyServo wrote...

PleaOfInsanity wrote...

Even if they wanted it to be free Bioware/EA doesn't have the final say on consoles Microsoft and Sony both give the final cost of a DLC. Go back to Gears of War Cliffy B wanted the DLC to be free Microsoft refused and they ending up having to go come to a deal where it would cost for X amount of months then go free.

Basically even if bioware wanted to do it free sony/microsoft still want their money.


As I understand it, Microsoft and Sony don't have a say in the cost. They have to QC it to make sure everything is cool with it, and they charge the company for posting the DLC. Paid DLC offsets that posting fee. Bioware/EA could just decide to eat the fee - they can certainly afford it.

From what I've seen and read from companies responding to dlc cost in before the final sales cost is decided by sony/microsoft rather it be just  a posting fee or a more than that. Usually however they only impose that right on things that they believe will sell a great deal.