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I filed an FTC complaint


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#451
Persephone

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Apfelweinbrauer wrote...

Persephone wrote...

While this isn't my fight, I would GLADLY have helped from the sidelines, as loudly as I could. (I too have some issues with the endings) But this kind of behavior (2/5 on Amazon due to this? Metacritic? WTF? ) is as off putting as it gets.


Well at least those ratings are kind of understandable from a certain point, many players were extremely excited, waited months for this game to be released and then were absolutely devastated by the endings BioWare put in the game. This might not be too much of a concern for casual gamers, but real fans of the ME universe experienced a huge letdown, not just for ME3 but for the whole series.

Is it alright to rate this game 1/5? The question is, do you rate the technical aspects of this game, or do you rate how you felt after you finished it? It seems like most people chose option B so far...


I rate the experience as a whole. I like parts of the endings a GREAT DEAL but felt they were under developed and need work. But the whole experience makes ME3 my Game Of The Decade. DAO and DAII can't compare. (Did I just say that?!) 

Reviewing anything on a sentimental impulse skews your vision and does no justice to the game OR lend you any credibility, no matter how many fake thumbs up you get.

#452
Nyila

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CavScout wrote...

Nyila wrote...

CavScout wrote...

Harbinger of Hope wrote...
Exactly. IMO, it is your DUTY as a consumer to bring bad business practices to light. Filing a complaint with the BBB and FTC is a perfectly MATURE way to do that.


It is anything but mature to file BBB  and/or FTC complaints over a video game ending you didn't like.


This isn't about the colorful ending, it's about false advertising and business practices..


No, it's about the ending and how some dislike it.


No.. :happy:

#453
Harbinger of Hope

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KMYash wrote...

Image IPB

Maybe this will help some of you understand what the BBB looks at for complaints.

I think that Bioware can easily have been said to fail some of these things. Honor VERBAL promises, Advertise honestly, build trust, and possibly being responsive


QFT. Thank you for showing this.

#454
PleaOfInsanity

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A tidbit about the BBB that some if not a large number of people do not know. A business is not required in any way to be a part of the BBB however it is normal viewed as a positive stance for the company to do so. The BBB is primarily for the consumers benefit not for legal action. They are primarily their to inform us that a particular business may not be a credible source for a product.

#455
CavScout

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Nyila wrote...

CavScout wrote...

Nyila wrote...

CavScout wrote...

Harbinger of Hope wrote...
Exactly. IMO, it is your DUTY as a consumer to bring bad business practices to light. Filing a complaint with the BBB and FTC is a perfectly MATURE way to do that.


It is anything but mature to file BBB  and/or FTC complaints over a video game ending you didn't like.


This isn't about the colorful ending, it's about false advertising and business practices..


No, it's about the ending and how some dislike it.


No.. :happy:


Your sig betrays you.

#456
Persephone

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Harbinger of Hope wrote...

KMYash wrote...

Image IPB

Maybe this will help some of you understand what the BBB looks at for complaints.

I think that Bioware can easily have been said to fail some of these things. Honor VERBAL promises, Advertise honestly, build trust, and possibly being responsive


QFT. Thank you for showing this.


LOL. Maybe that's how marketing works in Fairy Land. :lol:

#457
Adam-Sadface

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 This is absolutely NOT necessary. I want no part of this andover hope I speak for others in the retake mass effect movement when I say they don't want this either.

#458
Zhor2395

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Darth Malignus wrote...

Well, if people can sue McDonalds because the coffee they spill on themselves is hot AND WIN, nothing would surprise me.

don't forget about the lady who sued a RV company because she though cruise control was Idiot for autopilot, and got up to make a sandwich and crashed her winnebago

#459
CRISIS1717

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Persephone wrote...

CRISIS1717 wrote...

I don't agree with personal attacks but review bombing and the like is fine in my book. As TotalBiscuit succinctly put the devs are not your friends they are only interested in your money. It is in your favour to kick up a fuss. 


It's not. It's unprofessional, immature, counter-productive and ridiculous.


Sorry its called being realistic, they are not listening to feedback unless people make them listen.

#460
KMYash

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PleaOfInsanity wrote...

A tidbit about the BBB that some if not a large number of people do not know. A business is not required in any way to be a part of the BBB however it is normal viewed as a positive stance for the company to do so. The BBB is primarily for the consumers benefit not for legal action. They are primarily their to inform us that a particular business may not be a credible source for a product.


Yep, its like a more credible version of yelp with businesses. (How I'd put it in the simplest terms)

#461
anarch1888

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Hah. And just when I was starting to wonder when this will pop up. A full-fledged Cerberus and factional split incoming.

No offence meant. I actually do support the view that the present state of video gaming industry is pretty medieval and that developers and publishers should be held accountable for their business practices (DLC plague, advertisement, etc.).

The only problem is that this situation really is borderline with suing McDonald's for hot coffee. A complaint concerning the "From Ashes" DLC would make a lot more sense (and has more chances at succeeding at that). Personally, I think that the whole video gaming situation should be tackled at a legislative level, not judiciary. But oh well, enough dreaming on my part.

I wonder if PR at Bioware predicted this course of events. This was pretty obvious right from the start...

#462
DoctorCrowtgamer

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Prince Lex wrote...

Nyila wrote...

The Big Palooka wrote...

Memengwa wrote...

FTC complaint is what you do, for example, when you were sold a product that was lacking. Like a pair of shoes that go broke after 3 weeks of wearing. You go to the store to get a refund, and they show you the door.

so you file an FTC complaint against the store. That's different from a law-suit. You dont' go to court. But they do look at the company, and at what happened.


The difference being that a pair of shoes breaking after a clearly insufficient period of use is an objective product fault.

A situation like this, where an aspect of the product is unacceptable due to completely subjective factors, like story appropriateness, writing quality or emotional impact, is not the kind of thing it's appropriate to make accusations of what basically amounts to fraud.  That kind of thinking hurts the entire Retake movement.

ME3's endings aren't a violation of any official contract.  They might be a violation of trust, but that's an issue of fan loyalty and of how a company chooses to do business.  It's still a big deal, because like I said before, you can violate consumer trust without ever doing anything illegal and that can hurt your business.

Filing an FTC or BBB complaint isn't a lawsuit, that's true, but it is an accusation that a company is engaging in unethical, illegal or inappropriate business practices, and that is simply not the case.


And besides, the FTC and BBB have bigger fish to fry..


Agreed, everyone needs to calm the fudge down. 

While I don't believe filing complaints is the correct course of action at this stage, or even at all, I also don't believe it's going to "ruin the movement". 

The way we look is not shaped by one or even many people filing a complaint, so everyone just needs to take a chill pill and continue to hold the line. 

If someone feels personally damaged by this experience to the point that filing a complaint feels like the right thing to do, then that's their perogative. Personally, I think most of us are adopting a "wait and see" approach, and I don't know about the rest of you, but my resolve hardens with each passing day.

At this point, they could come out and say "we're not going to do anything about it" - I honestly don't care. I will continue to hold the line UNTIL I DIE. Or they fix it. Either or. 


This is the exact same thing I am doing.

#463
Persephone

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CRISIS1717 wrote...

Persephone wrote...

CRISIS1717 wrote...

I don't agree with personal attacks but review bombing and the like is fine in my book. As TotalBiscuit succinctly put the devs are not your friends they are only interested in your money. It is in your favour to kick up a fuss. 


It's not. It's unprofessional, immature, counter-productive and ridiculous.


Sorry its called being realistic, they are not listening to feedback unless people make them listen.


Right. Bullies are ALWAYS listened to. They are are the voice of reason......sure, they are.

#464
Nyila

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CavScout wrote...

Nyila wrote...

CavScout wrote...

Nyila wrote...

CavScout wrote...

Harbinger of Hope wrote...
Exactly. IMO, it is your DUTY as a consumer to bring bad business practices to light. Filing a complaint with the BBB and FTC is a perfectly MATURE way to do that.


It is anything but mature to file BBB  and/or FTC complaints over a video game ending you didn't like.


This isn't about the colorful ending, it's about false advertising and business practices..


No, it's about the ending and how some dislike it.


No.. :happy:


Your sig betrays you.


My sig has nothing to do with what we're talking about in this thread.. Besides, I'm neutral, I won't file a complaint but I understand why some people feel compelled to, I read what they said, I understand both sides, end of story. I personally did not like the ending, but that would never be my reason to file a complaint, were I to do it.

#465
CavScout

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CRISIS1717 wrote...

Persephone wrote...

CRISIS1717 wrote...

I don't agree with personal attacks but review bombing and the like is fine in my book. As TotalBiscuit succinctly put the devs are not your friends they are only interested in your money. It is in your favour to kick up a fuss. 


It's not. It's unprofessional, immature, counter-productive and ridiculous.


Sorry its called being realistic, they are not listening to feedback unless people make them listen.


And a child's temper-tantrum is the way to go when just asking for the toy doesn't work, fall down and spaz-out until mom gets you that toy....

#466
Lycius

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Dhraconus wrote...

CavScout wrote...

Harbinger of Hope wrote...
Exactly. IMO, it is your DUTY as a consumer to bring bad business practices to light. Filing a complaint with the BBB and FTC is a perfectly MATURE way to do that.


It is anything but mature to file BBB  and/or FTC complaints over a video game ending you didn't like.


Again, confusing the issue.  Two things are happening here:

1) Bad ending.
2) Lying to consumers to con them in to buying a product they can't return.

FTC is the correct response to number 2.  Which from the OPs post is what he/she is doing.


This.

The complaint I filed was not about the ending. It was about the lies and bait and switch EA/Bioware pulled to get my 80.00.

We were told this game would be one thing(Bait) and then it was not what we were promised(Switch).
I can not return the product for a refund or even a credit now because it's software.
That is the very definition of it and why I filed a complaint.

#467
Arokel

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Zhor2395 wrote...

Darth Malignus wrote...

Well, if people can sue McDonalds because the coffee they spill on themselves is hot AND WIN, nothing would surprise me.

don't forget about the lady who sued a RV company because she though cruise control was Idiot for autopilot, and got up to make a sandwich and crashed her winnebago


The coffee lawsuit was actually legitemate.  The lady got 3rd degree burns the coffee was so hot.  

The RV one... Not so much.

#468
Soldatto Rosso

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Persephone wrote...

Harbinger of Hope wrote...

KMYash wrote...

Image IPB

Maybe this will help some of you understand what the BBB looks at for complaints.

I think that Bioware can easily have been said to fail some of these things. Honor VERBAL promises, Advertise honestly, build trust, and possibly being responsive


QFT. Thank you for showing this.


LOL. Maybe that's how marketing works in Fairy Land. :lol:


And this is why companies like EA keep screwing customers over. Because enablers like you keep bending over for them.

#469
Harbinger of Hope

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Persephone wrote...

LOL. Maybe that's how marketing works in Fairy Land. :lol:


That's how marketing used to work. Now consumers are more then content to roll over and let companies walk all over them. This thread has shown me how many people are doing just that.

"Maybe if we're nice and patient the big, multi-billion dollar company will listen to us! :wub:"

#470
jameshawking

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I also filed a complaint with the BBB

#471
KMYash

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Persephone wrote...

Harbinger of Hope wrote...

KMYash wrote...

Image IPB

Maybe this will help some of you understand what the BBB looks at for complaints.

I think that Bioware can easily have been said to fail some of these things. Honor VERBAL promises, Advertise honestly, build trust, and possibly being responsive


QFT. Thank you for showing this.


LOL. Maybe that's how marketing works in Fairy Land. :lol:


You know, maybe if people actually started using their resources they might actually work better. People might actually listen to them instead of saying they live 'Fairy Land'. 

If you're not going to commit to real, physical action what's the point?

#472
Nyila

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I didn't know Bioware was rated so badly on BBB.

www.bbb.org/edmonton/business-reviews/computers-system-designers-and-consultants/bioware-in-edmonton-ab-111723

#473
Who is that Masked Man

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Speaking as an outsider here, when I saw the Child's Play donation drive I said, "That's classy."

When I saw this thread, I said, "That's crazy."

#474
Verethele

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This is ridiculous. Seriously, no.

#475
Persephone

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Soldatto Rosso wrote...

Persephone wrote...

Harbinger of Hope wrote...

KMYash wrote...



Maybe this will help some of you understand what the BBB looks at for complaints.

I think that Bioware can easily have been said to fail some of these things. Honor VERBAL promises, Advertise honestly, build trust, and possibly being responsive


QFT. Thank you for showing this.


LOL. Maybe that's how marketing works in Fairy Land. :lol:


And this is why companies like EA keep screwing customers over. Because enablers like you keep bending over for them.


No, dearie. I simply know to separate ideals from the real world. And keep your assumptions to yourself.