665 réponses à ce sujet

[Lycius]

Not accredited and don't care about BBB complaints as they aren't american

[Persephone]

Soldatto Rosso wrote...

Persephone wrote...

Soldatto Rosso wrote...

Persephone wrote...

Harbinger of Hope wrote...

KMYash wrote...



Maybe this will help some of you understand what the BBB looks at for complaints.

I think that Bioware can easily have been said to fail some of these things. Honor VERBAL promises, Advertise honestly, build trust, and possibly being responsive

QFT. Thank you for showing this.

LOL. Maybe that's how marketing works in Fairy Land.

And this is why companies like EA keep screwing customers over. Because enablers like you keep bending over for them.

No, dearie. I simply know to separate ideals from the real world. And keep your assumptions to yourself.

Pot: Hey!

Kettle: Yes?

Pot: YOU'RE BLACK!!!!11

Kettle: 

Anything else? Like...an argument? No?

[Jake71887]

Gulkin wrote...

Nyila wrote...

I didn't know Bioware was rated so badly on BBB.

www.bbb.org/edmonton/business-reviews/computers-system-designers-and-consultants/bioware-in-edmonton-ab-111723

oh ****... an "F" that's pretty low... I should check more often this site. I think I could learn 1 or 2 things out there.

I was gonna say "Maybe people are bombing this too", but nope, a lot of the complaints are from before ME3... And while I knew they were ignoring us, I didn't realize people had brought it up with BBB.

[Nyila]

Lycius wrote...

Not accredited and don't care about BBB complaints as they aren't american

EA is though.

[Quietness]

Gulkin wrote...

Nyila wrote...

I didn't know Bioware was rated so badly on BBB.

www.bbb.org/edmonton/business-reviews/computers-system-designers-and-consultants/bioware-in-edmonton-ab-111723

oh ****... an "F" that's pretty low... I should check more often this site. I think I could learn 1 or 2 things out there.

"THIS BUSINESS IS NOT BBB ACCREDITED[/b]
" 

BBB Gives anyone who is not paying for it an F

[Deltateam Elcor]

What seem like lies, seem like half truths.

Wont hold up, unfortunately, there is no precedent and you can bet EA will just buy out the legal system, trading standards are by far the easiest at this point.

Sorry.

[MissMaster_2]

This thread and the yelling and back and forth between fans makes me want to vomit.

Modifié par MissMaster_2, 16 mars 2012 - 07:58 .

[Gulkin]

Nyila wrote...

Gulkin wrote...

Nyila wrote...

I didn't know Bioware was rated so badly on BBB.

www.bbb.org/edmonton/business-reviews/computers-system-designers-and-consultants/bioware-in-edmonton-ab-111723

oh ****... an "F" that's pretty low... I should check more often this site. I think I could learn 1 or 2 things out there.

They're not BBB accredited though, so it doesn't mean much. I just had no idea their score was so low..

oh ok thanks for the info

[guyfromprague]

Heavy risk, but ...... you know the rest.

[Nyila]

Quietness wrote...

Gulkin wrote...

Nyila wrote...

I didn't know Bioware was rated so badly on BBB.

www.bbb.org/edmonton/business-reviews/computers-system-designers-and-consultants/bioware-in-edmonton-ab-111723

oh ****... an "F" that's pretty low... I should check more often this site. I think I could learn 1 or 2 things out there.

"THIS BUSINESS IS NOT BBB ACCREDITED[/b]
" 

BBB Gives anyone who is not paying for it an F

That's not true..

www.bbb.org/greater-san-francisco/business-reviews/video-games-wholesale-and-manufacturers/electronic-arts-in-san-francisco-ca-64196

[El_Spiko]

Well, I am unable to read the thread fast enough to keep up at this point. So let me just say again THIS IS NOT A LAWSUIT. it is a COMPLAINT, filed through official channels, and one made about SPECIFIC CLAIMS that EA/Bioware made in regards to the content of the game, specifically the end. I included specific statements made by the company and it's employees in their PR campaign about the content of there product, ones which seemingly grossly misrepresent the product in its current state. It has been a week and a half since release day with no response to consumer complaints about their misleading statements other than cryptic tweets, so I went through other civil , legal channels seek a response about specific false statements that were made. If you don't agree, fine, don't file a complaint yourself. I am not filing a complaint saying I was "unhappy" with the ending and it hurt my feelings so punish them; I filed a complaint saying they made misleading statements about specific content in the game and more specifically it's ending. If you still think that my going through appropriate channels to ask for some kind of accountability from EA/Bioware about the discrepencies between their specific statements (like the "it's not going to be a choose A,B, or C ending") and the released product, well then I guess I'm childish and so is everyone else who believes there should be some kind of accountability from companies in their marketing campaigns.

[KMYash]

byzantine horse wrote...

I won't delve into any discussion whether the OP is right or wrong, but doesn't this mean that if you can file a complaint about (alleged - I'm staying neutral on this) false advertisement from Bioware then how many other game development studios can't we do the same to? Heck, I can probably dig out an entire pile of suspicious cases with Blizzard involved regarding World of Warcraft, and that is just one company and one game out of the thousands that exist.

You could even pull it so far as if a developer says "You will like this game", then you don't like the game and it could be labelled as false advertisement. Just think of the repercussions a successful case could bring.

And if you cited a claim solely based on being told 'you'll like it' nothing's going to happen. Like I stated before the BBB will take any sort of claim including being overcharged and bad shipping. These are things easily handled at the store itself. BUT the BBB is there to help consumers see what companies constantly make these 'mistakes' and which ones are considered reliable. 

Also, I doubt the BBB would take action without looking at what people were complaining about. Either there won't be enough complaints to garner a reaction/look or they will be flooded with complaints and will actually have to look at them.

AGAIN THIS IS NOT A SUIT. IF BECOMES A SUIT IT IS BECAUSE SOMEONE IN A GOVERNMENT AGENCY DECIDED THAT BIOWARE WAS ACTIVELY BREAKING SOME LAWS ON A LARGE SCALE OF CONSUMERS.

[Apfelweinbrauer]

Persephone wrote...

I rate the experience as a whole. I like parts of the endings a GREAT DEAL but felt they were under developed and need work. But the whole experience makes ME3 my Game Of The Decade. DAO and DAII can't compare. (Did I just say that?!)

Well I don't have an amazon-account so I wasn't able to rate the game yet anyway, but my voting would certainly not have been positive in any way.
Why not? Long story short, I tried the paragon approach, I tried to solve every problem the galaxy threw at me, did every minor sidequest and built up high expectations while playing what the possible outcome of this might be. And then, the game just dropped me of a cliff, virtually ALL of my descisions were meaningless and some Deus Ex Machina character told me to choose ending A, B or C.
Ok, ending A: The reapers get destroyed, the mass relays get destroyed, the citadel gets destroyed, every synthetic creature in the galaxy dies, I die and my teammates, which were somehow teleported back to the Normandy crash on some random jungle planet.

I guess that was the wrong one - reload

So, ending B now: The reapers leave earth, the mass relays get destroyed, I die and my teammates which were somehow teleported back to the Normandy crash on some random jungle planet.

Realizing that this were indeed the final, unchangable endings turned the complete mass effect saga unplayable for me at this very moment.

So, what kind of rating am I supposed to hand out now? 4/5 because ME3 is really good almost the whole time, or a 1/5 for the downer ending that ruined mass effect for me?

Tough choice...

By the way... ME>ME2>ME3

Modifié par Apfelweinbrauer, 16 mars 2012 - 08:02 .

[DoctorCrowtgamer]

People please calm down there is no reason to get upset.  One person filed a complaint with the FTC it's not worth fighting over.  You have a better chance of getting struck by lighting tonight while riding a Zebra then EA does of getting into any trouble in court over this.  there is no reason to fight.

[byzantine horse]

Gulkin wrote...I was gonna say "Maybe people are bombing this too", but nope, a lot of the complaints are from before ME3... And while I knew they were ignoring us, I didn't realize people had brought it up with BBB.

Probably due to SWTOR, 47 of those 51 complaints have been failed in the past year alone and alot of people had trouble with Origin + customer support for the game has been abysmal at times.

KMYash wrote...
And if you cited a claim solely based on being told 'you'll like it' nothing's going to happen. Like I stated before the BBB will take any sort of claim including being overcharged and bad shipping. These are things easily handled at the store itself. BUT the BBB is there to help consumers see what companies constantly make these 'mistakes' and which ones are considered reliable. 

Also, I doubt the BBB would take action without looking at what people were complaining about. Either there won't be enough complaints to garner a reaction/look or they will be flooded with complaints and will actually have to look at them.

AGAIN THIS IS NOT A SUIT. IF BECOMES A SUIT IT IS BECAUSE SOMEONE IN A GOVERNMENT AGENCY DECIDED THAT BIOWARE WAS ACTIVELY BREAKING SOME LAWS ON A LARGE SCALE OF CONSUMERS.

 

I see, I'm not familiar with US law (I assume that's where the FTC is stationed?) but all I was tinkering with was what a slippery slope this could turn into if successfull. I have been badly disappointed with games and other media numerous times, World of Warcraft one of them hence that as an example, but I have never even figured of taking steps towards legal action about it, not even when what is said on the back of the box or elsewhere contradicts what the content actually is like. All I am saying is that if Bioware can somehow be punished for false advertisement then they are certainly not alone as the entire industry does this.

Modifié par byzantine horse, 16 mars 2012 - 08:04 .

[Positronics]

Silly fleet banners and obnoxious hold the line posts already makes the "CHANGE THE ENDINGS SO I LIKE IT" crowd seem stupid, but this just brought you guys into a whole new level.

Thank you for wasting my tax dollars on your butthurt-ness.

[AgenTBC]

This is ridiculous.

[Benrosan]

DoctorCrowtgamer wrote...

People please calm down there is no reason to get upset.  One person filed a complaint with the FTC it's not worth fighting over.  You have a better chance of getting struck by lighting tonight while riding a Zebra then EA does of getting into any trouble in court over this.  there is no reason to fight.

QFT.

[irishScott3]

CRISIS1717 wrote...

irishScott3 wrote...


Why do you think FTC complaints are going to do anything but hurt our image and message?

Hurt our image? what are you even talking about? 

He has a right as a consumer to complain if he feels he got a raw deal. Are you really campaigning against peoples right to legitimate complaint? 

Are you begging the question?  Why yes, yes you are.

The fact is the gaming media is going to jump on this and sensationalize the crap out it.  That is exactly what we do not want.  As for the complaint itself, in this case (note the context, "this case".  I'll say it again so you can see it: "this case") nothing will come of it legally.  The only message that will be sent is that we expect the FTC to enforce how video games are marketed down to the specifics of 1% of the game.

[CavScout]

El_Spiko wrote...

Well, I am unable to read the thread fast enough to keep up at this point. So let me just say again THIS IS NOT A LAWSUIT. it is a COMPLAINT, filed through official channels, and one made about SPECIFIC CLAIMS that EA/Bioware made in regards to the content of the game, specifically the end. I included specific statements made by the company and it's employees in their PR campaign about the content of there product, ones which seemingly grossly misrepresent the product in its current state. It has been a week and a half since release day with no response to consumer complaints about their misleading statements other than cryptic tweets, so I went through other civil , legal channels seek a response about specific false statements that were made. If you don't agree, fine, don't file a complaint yourself. I am not filing a complaint saying I was "unhappy" with the ending and it hurt my feelings so punish them; I filed a complaint saying they made misleading statements about specific content in the game and more specifically it's ending. If you still think that my going through appropriate channels to ask for some kind of accountability from EA/Bioware about the discrepencies between their specific statements (like the "it's not going to be a choose A,B, or C ending") and the released product, well then I guess I'm childish and so is everyone else who believes there should be some kind of accountability from companies in their marketing campaigns.I hated the ending. They didn't change it when I
demanded it. So I filled out some web forms with a consumer and government
agency hoping they take me seriously and make them fix the ending.

Fixed!

[Lycius]

CavScout wrote...

Lycius wrote...
Refusing to see the point makes you look dense.

Pretending this is not about a video game ending makes you look silly.

The product in question is a video game. Valid.
The complaint was because of a bait and switch with the product. Valid.

Just because the product in question is a game doesn't make it divinely protected, nor does it make a complaint invalid.

[Harbinger of Hope]

El_Spiko wrote...

Well, I am unable to read the thread fast enough to keep up at this point. So let me just say again THIS IS NOT A LAWSUIT. it is a COMPLAINT, filed through official channels, and one made about SPECIFIC CLAIMS that EA/Bioware made in regards to the content of the game, specifically the end. I included specific statements made by the company and it's employees in their PR campaign about the content of there product, ones which seemingly grossly misrepresent the product in its current state. It has been a week and a half since release day with no response to consumer complaints about their misleading statements other than cryptic tweets, so I went through other civil , legal channels seek a response about specific false statements that were made. If you don't agree, fine, don't file a complaint yourself. I am not filing a complaint saying I was "unhappy" with the ending and it hurt my feelings so punish them; I filed a complaint saying they made misleading statements about specific content in the game and more specifically it's ending. If you still think that my going through appropriate channels to ask for some kind of accountability from EA/Bioware about the discrepencies between their specific statements (like the "it's not going to be a choose A,B, or C ending") and the released product, well then I guess I'm childish and so is everyone else who believes there should be some kind of accountability from companies in their marketing campaigns.

Hey, do you think you could post that quote from Mr. Hudson and the link to the article in the OP?

[DemGeth]

irishScott3 wrote...

CRISIS1717 wrote...

irishScott3 wrote...


Why do you think FTC complaints are going to do anything but hurt our image and message?

Hurt our image? what are you even talking about? 

He has a right as a consumer to complain if he feels he got a raw deal. Are you really campaigning against peoples right to legitimate complaint? 

Are you begging the question?  Why yes, yes you are.

The fact is the gaming media is going to jump on this and sensationalize the crap out it.  That is exactly what we do not want.  As for the complaint itself, in this case (note the context, "this case".  I'll say it again so you can see it: "this case") nothing will come of it legally.  The only message that will be sent is that we expect the FTC to enforce how video games are marketed down to the specifics of 1% of the game.

That and you are dellusional crazies.  

[irishScott3]

Positronics wrote...

Silly fleet banners and obnoxious hold the line posts already makes the "CHANGE THE ENDINGS SO I LIKE IT" crowd seem stupid, but this just brought you guys into a whole new level.

Thank you for wasting my tax dollars on your butthurt-ness.

See?  Irrational reactions like this guy are exactly what I'm talking about.  Thanks for discrediting the movement in the eyes of people we should be convincing.

[blueboykc]

El_Spiko wrote...

 Against EA. After reading through the list of promises about the ending of the game they made in their advertising campaign and PR interviews, it was clear that the product we got did not live up to any of those claims. This thread has a great compilation of their claims: 
http://social.biowar.../index/10056886

Clearly, none fo these were represented in the ending. If anyone else wishes to file a complaint (the more there are the more likely the FTC will take action) just go to FTC.gov and fill out a complaint form in the Consumer Protection section. Here's EA HQ's address and phone number:
209 Redwood Shores Parkway  
Redwood City, CA 94065
(650) 628-1500

This is not somethign I was happy to do, but after the terrible ending that was in no way the product that had been advertised to me and the lack of any kind of response from Bioware/EA to address this, I felt it was one of my only recourses. I'll be returning my copy of the game before the end of my 30 day return policy if the ending still hasn't been addressed by then.

UPDATE: Filed a Better Business Bureau complaint as well. They can be found at BBB.org. The BBB will at the very least notify EA of any complaints they recieve, so every complaint filed is something that EA will hear about.

DISCLAIMER: Before you start debating how dumb I am, let me be clear. THIS IS NOT A LAWSUIT. THIS IS NOT SERIOUS LEGAL ACTION. This is a complaint about EA/Bioware's advertising, filed with the the organizations that handle false advertising in the U.S. As EA is the publisher, they were the appropriate people to complain about. If you don't think that exercising one of the few, civil, legal ways available to hold a company accountable is stupid or immature, that's fine. If somehow (space magic?) they actually decided to do something other than send EA an email about it, there would be a miniscule fine, that's it. There is no way that this could "tear bioware apart" or anything of the sort. If you still think I need to be called stupid or immature, then post away.

you have my compliments and full support good sir..