665 réponses à ce sujet

[Trentgamer]

It is his right as a consumer to do this. I personally think the best way to deal with a company whose products dissatisfy you is to not give them any more of your money, which is what I"m doing with this. I don't want to see BioWare close their doors and close up shop, I just want them to see that their actions affect their pocketbook so that maybe they will pay more attention to what they are telling their fans and take more time thinking about their products and what their fans want. Any business that wants to stay in business...needs to please their customers.

[Matt_gekko88]

Demanding things is one thing but overreacting this way is too much.

[Akael_Bayn]

You've all got every right to sit on your rears and just accept what EA gives you, but some of us are willing to call companies to account for their actions. Calling us "childish" for exercising our legal right is just absurd.

My complaints are filed.

[Nyila]

EA received a lot of BBB complaints lately, but it says on the EA BBB page that they're not BBB accredited, so they probably don't give a damn about it..

www.bbb.org/greater-san-francisco/business-reviews/video-games-wholesale-and-manufacturers/electronic-arts-in-san-francisco-ca-64196

[MissMaster_2]

Woah. Okay well I see your point on this. No company is immune to fraud charges, they said things in interviews that were lies and all of those things were documented. So there might be something. Heck, a woman sued a fast food chain for coffee that she burned her self with because there was no warning on it. People file silly lawsuits all the time and sometimes they win. Lawyers will take ANY case that will have a chance to make money.

But you should have waited until BW made a statement.

The thing is if you got a copy from Gamestop you just can't go in and ask for your money back like you should...so you might have something.

I don't know, this is a mess.

None of us should be saying anything one way or the other because none of us are lawyers...you might be right or you might be wrong.

Modifié par MissMaster_2, 16 mars 2012 - 06:30 .

[wesr]

I think while probably futile it isn't a bad idea. It shows them we're serious and even though they're Canadian the ftc oversees the US branches and would still investigate. The BBB isn't very useful at all for anything.

Modifié par wesr, 16 mars 2012 - 06:28 .

[Sacred Of the Grey Wardens]

El_Spiko wrote...

 Against EA. After reading through the list of promises about the ending of the game they made in their advertising campaign and PR interviews, it was clear that the product we got did not live up to any of those claims. This thread has a great compilation of their claims: 
http://social.biowar.../index/10056886

Clearly, none fo these were represented in the ending. If anyone else wishes to file a complaint (the more there are the more likely the FTC will take action) just go to FTC.gov and fill out a complaint form in the Consumer Protection section. Here's EA HQ's address and phone number:
209 Redwood Shores Parkway  
Redwood City, CA 94065
(650) 628-1500

This is not somethign I was happy to do, but after the terrible ending that was in no way the product that had been advertised to me and the lack of any kind of response from Bioware/EA to address this, I felt it was one of my only recourses. I'll be returning my copy of the game before the end of my 30 day return policy if the ending still hasn't been addressed by then.

UPDATE: Filed a Better Business Bureau complaint as well. They can be found at BBB.org. The BBB will at the very least notify EA of any complaints they recieve, so every complaint filed is something that EA will hear about.

Please don't do this, it would ruin all the hard work we've done so far.

If we just stand together and Hold the line, we will get some answers.

Paragon choices people, remember.

[Jimmie_Rox]

I don't want my money back, I want a proper, enjoyable, plot-hole free ending to round off what was otherwise a stellar game and the final part to one of the best series of all time.

EDIT: Also with the GAME fiasco I, for my sins, own ME3 on Origin, which if it's anything like Steam then I'll never get my money back no matter how hard I try.

Modifié par Jimmie_Rox, 16 mars 2012 - 06:30 .

[Sett101]

I'm not going to sign anything or take this action just silly people say he can't. I think your biggest legal case would be DLC on disk with or without mission he is on disk as a squad mate, and the need of Xbox live multiplay to unlock "best" endings. Companies have been hit for hidden costs before. Anyway not my thing but, good luck with it and don't let anyone say you can't. Sure you may not get far or win but you sure CAN file, just like the US, players, the courts (maybe not US in this case) can say no.

[Shoulin]

This is more than just a little on the extreme side, this should not of happened.

[Xandax]

joe1852 wrote...

wow u guys r ridiculous

Well - it might seem like 'u guys r' but it would be interesting if some accountability could enter this industry at some point in time.

Far too often we see developers hype up things completely with more than dubious statements about their product - such as for example as Bioware have done for this game.
The same thing has happened towards movies - sued for misleading trailers and what not.

So while I perhaps do not agree with the attempt, or lawsuit nation ..... accountability from developers and companies is not a bad thing at all.

I find it strange that consumers who want accountability and integrity from big business companies are somehow 'r ridiculous'

Modifié par Xandax, 16 mars 2012 - 06:29 .

[Max Knight]

movieguyabw wrote...

Apfelweinbrauer wrote...

OP this is just borderline insane, stop this nonsene and report back after you canceled these actions please!

Agreed.

Buddy lets step away from PC/Mailbox/Fax/Phone go take and hour or two long walk an when you calmed down post again beacuse this is realy bad idea.

[Arokel]

Mahrac wrote...

I still say it's extream, but it will hopefully fulful it's purpose. Also not something to bash the OP over

Not bashing him.  Just urging him to reconsider and withdraw his complaint.  I feel it will do more harm than good.

Imagine if IGN or Kotaku or another one of the news outlets that already opposes us gets wind of this?

[Hydralysk]

This is not the way to go about this. Yes you are angry, yes they failed to deliver an ending that they promised wouldn't be singular or leave more questions than answers. But do not go filing lawsuits, it'll only give us a bad name.

They haven't released any info on what they're doing with the endings (if anything at all), which is infuriating and downright despicable if they are doing it just to buy time till it blows overs, but raging at them in a futile gesture is not the way we go about convincing them that Mass Effect deserved a better sendoff than they gave it.

[MissMaster_2]

I think we should hold the line right now....please....

[Phaedra Sanguine]

Arokel wrote...

Mahrac wrote...

I still say it's extream, but it will hopefully fulful it's purpose. Also not something to bash the OP over

Not bashing him.  Just urging him to reconsider and withdraw his complaint.  I feel it will do more harm than good.

Imagine if IGN or Kotaku or another one of the news outlets that already opposes us gets wind of this?

I hope they do! Imagine the sound of the entire Internet community laughing.

[The Big Palooka]

'Choice' and 'satisfaction' aren't really objectively quantifiable things. You can use common sense to say, yeah, this isn't what they told us we were getting, and from a business standpoint, qualitative complaints are totally valid because your business can be ruined by offering bad products that still technically meet stated features - like a restaurant where the food tastes like crap, but it's edible and you get the item you picked on the menu.

But yeah, filing any sort of official complaint to argue that Bioware used' false advertising' when all they actually did was say in interviews that we would have "choices" or "a sense of closure" kind of makes us all look bad, OP. Sorry. I understand your intentions, but this kind of behavior is just living up to some of the more negative labels we've been given.

[XTiferethX]

I want ME3 ending changed as well but this isn't the way.

[saeval912]

I filed as well, I don't expect anything of it, but it felt good to do.

[Kingthlayer]

Why go after EA when the game is made by BioWare? Are people this blinded by EA hatred that they can't see that the decisions came from the BioWare lead designer and the lead writer?

Also BioWare is Canadian.

[DemGeth]

Paxcorpus wrote...

Arokel wrote...

Mahrac wrote...

I still say it's extream, but it will hopefully fulful it's purpose. Also not something to bash the OP over

Not bashing him.  Just urging him to reconsider and withdraw his complaint.  I feel it will do more harm than good.

Imagine if IGN or Kotaku or another one of the news outlets that already opposes us gets wind of this?

I hope they do! Imagine the sound of the entire Internet community laughing.

Shhhh they are keeping me entertained since the game is broken for me and I could file an actual legitimate complaint with the BBB 

[Gulkin]

El_Spiko wrote...

Just to be clear, this is not a legal suit or anything of the sort. I filed a complaint with the FTC, which is the government organization that is specifically in place to handle issues such as false advertising. This doesn't mean a court case or anything. It means that, best case scenario, they may contact EA about it. I filed it with EA because they are the parent company and game publisher. Same thing with the BB, it just means that they will contact and inform EA that there has been a complaint lodged against them, and they will be given the opportunity to respond/resolve the issue. I'm not suing, that would be ridiculous. If people think that going through the official and legitimate channels set up to handle consumer complaints rather than just accepting that we were lied to about very specific things in their product somehow hurts the legitimacy of fan indignation, I guess that just goes to show why some of us made paragon choices and some made renegade:p At this point, we have not gotten a response from Bioware addressing the issues with the ending and it's been 10 days since release date.

And for what it's worth, I also donated to Child's Play.

I didn't know too much about the FTC, thanks for the info. It doesn't seems that bad. It might help to put some pressure on them about the blatant lies they said before the game came out.

[Apfelweinbrauer]

El_Spiko wrote...
If people think that going through the official and legitimate channels set up to handle consumer complaints rather than just accepting that we were lied to about very specific things in their product somehow hurts the legitimacy of fan indignation, I guess that just goes to show why some of us made paragon choices and some made renegade:p At this point, we have not gotten a response from Bioware addressing the issues with the ending and it's been 10 days since release date.

Dude, I fully understand that you are upset, I am too, but why didn't you try a more civil approach at them first? Obviously they are completely surprised by the overwhelmingly negative response to ME3 endings and need some time to get their stuff together BEFORE they can/will react to us and our complaints.
Please give them at least a chance to speak to us, to explain their point of view and to offer a solution to this, it's called diplomacy man, just try it!

I don't like waiting for an answer too and I like to troll around and flame a bit here and there, but you just pulled out a freaking gun, that goes waaaaaaay too far.

[Memengwa]

Paxcorpus wrote...

I'd like to reiterate on my previous comment "this is completely stupid." I hope BioWare reads this and not only bans your BSN account, but also permanently bans you from playing any future MMO they may release AND puts a block on your name, making it very tough to do anything other than maybe buy a new title. Even then, you should be denied access to their network.

Wow, this is a bit harsh?! If BioWare did this, that if anything would be childlish. If you go to a store with a pair of shooes that went broke after 3 weeks of wearing, is it OK of them to barr you from every visiting the store again? Get a grip.

While it's not something I would do, or agree with. The person who filed the complaint has every right to do so. Legally and morally. In fact, everyone who is unhappy with this game (or any other game) has the right to do it. Weather you or I want to do it, or weather it helps the "cause" is something else entirelly.

[s8383783]

Oh wow. Seriously people?