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FIXED - Characters being wiped/losing their items.


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#426
Tohvu

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I got back everything I lost yesterday, thanks :)

#427
Startkabel

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Got all the stuff back yesterday

#428
pumporaro

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got the stuff back, confirm.

#429
Teh_U

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My items are back. Thanks

#430
MEMANIAsama

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I got a random pack yesterday. Not sure for what or why, but I had it. :D

#431
Sifr

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Randomly lost about 20000 credits.

Not a big loss, but it did confuse me when I started a match with 25,000 and somehow ended up with 17,000... particularly as 15,000 of those credits I'm pretty sure were the result of the match?

Modifié par Sifr1449, 17 avril 2012 - 05:25 .


#432
Telonic

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I'm just waiting for my Items I've lost but glad to hear that the stuff ir slowly returning. Am I alone?

#433
D330

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glad that people are getting their stuff back but the fact that there was means to unlocking the items again after getting the 2nd starter pack at lvl 92 its kinda saddening.... i dont know im between the fence on this one... and for the characters did anyone get their appearance unlocks back or do you have to get that back aswell??

Modifié par D330, 18 avril 2012 - 01:01 .


#434
Motion Blue

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Any ETA on the dissappearing credits issue? It happened several times over the weekend, where the store says to contact support(Which, btw don't know or can't do anything about it), that gobbles up the credits of your next purchase without giving you the crate?

Modifié par Motion Blue, 18 avril 2012 - 04:36 .


#435
Wolfbane98

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Motion Blue wrote...

Any ETA on the dissappearing credits issue? It happened several times over the weekend, where the store says to contact support(Which, btw don't know or can't do anything about it), that gobbles up the credits of your next purchase without giving you the crate?


Considering we still haven't heard a peep about this issue, even that it's supposedly finally fixed "For realz this time!" and we're getting our items back, I wouldn't hold yer breath on an ETA on anything on these forums.

#436
Edrahil17

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I already asked in the other thread, but how does it work if you already got your equips back via playing MP again?
If, let's say I bought some packs with BW points, then got the reset/relock bug, but in the meantime
got all/most of them back. Do I get nothing?
That would be quite stupid.

#437
Wolfbane98

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Edrahil17 wrote...

I already asked in the other thread, but how does it work if you already got your equips back via playing MP again?
If, let's say I bought some packs with BW points, then got the reset/relock bug, but in the meantime
got all/most of them back. Do I get nothing?
That would be quite stupid.


I'm in this boat myself, and apparently, yeah.  If you've didn't wait around wringing your hands and praying that they were actually working on the problem, and you reunlocked most (or all) of your gear then you get bupkiss, nada, zippo?  Sucks to be us apparently.  Not even a friendly message letting you know what's been done.  classy.

I'd have much preferred the option of getting a credit reimbursment for the number and or type of crates I'd opened before being locked out of my own gear, but I guess Bioware's devs were too busy to listen to what their fans wanted.  Oh wait...  :whistle:

#438
D330

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Edrahil17 wrote...

I already asked in the other thread, but how does it work if you already got your equips back via playing MP again?
If, let's say I bought some packs with BW points, then got the reset/relock bug, but in the meantime
got all/most of them back. Do I get nothing?
That would be quite stupid.


If Bw has been able to Return your items it will combine with the ones  you unlocked after the Reset/Relock Bug..

so lets say you got a Phaeston III before your items got reset and you got the Phaeston IV after your items being reset then when your Locked items get returned it will combine to make a Phaeston VII

so it goes like this

Lost item level + Current level = Upgraded level
59 Medi-Gel     +   10 Medi-Gel = 69 Med-Gel

#439
Kesslan

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I just some how lost 2 ranks of medigel was at 5 now it's at 3.

#440
AYCK-Xlive

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Wow. people are getting stuff back? Good on them.

All I can say is that i haven't because i'm pretty sure i had a Raptor before my clearance and gained Raptor III in the month. and my Raptor is still a III yesterday.

oh well.

#441
D330

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Kesslan wrote...

I just some how lost 2 ranks of medigel was at 5 now it's at 3.


Blame it on the "reapers"  cause they cashed you out on your benefits.

but in all seriousness  sorry to hear that bro.. i hope it comes back or it never glitched and you really have 3 medigel left cause when you down and noone to pick you up on lvl 10 that 2 rank could make a difference

#442
Edrahil17

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D330 wrote...

If Bw has been able to Return your items it will combine with the ones  you unlocked after the Reset/Relock Bug..

so lets say you got a Phaeston III before your items got reset and you got the Phaeston IV after your items being reset then when your Locked items get returned it will combine to make a Phaeston VII

so it goes like this

Lost item level + Current level = Upgraded level
59 Medi-Gel     +   10 Medi-Gel = 69 Med-Gel


Yeah, however,
since I already unlocked all chars, customisations, mods, all normal weapons and most of the rares,
it means that with all the time and BW points spent before the relock, I only got a very small fraction
of the items (since You can't go over lvl 5 mods and lvl 10 weapons).
Which sucks. A lot.
There were better options availible, I remember the support guy telling me the exact numbers of packs I bought,
and giving us new packs, or credits, and BW points would actually mean a satisfing solution even
after a month of waiting without updates.

#443
D330

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Edrahil17 wrote...

D330 wrote...

If Bw has been able to Return your items it will combine with the ones  you unlocked after the Reset/Relock Bug..

so lets say you got a Phaeston III before your items got reset and you got the Phaeston IV after your items being reset then when your Locked items get returned it will combine to make a Phaeston VII

so it goes like this

Lost item level + Current level = Upgraded level
59 Medi-Gel     +   10 Medi-Gel = 69 Med-Gel


Yeah, however,
since I already unlocked all chars, customisations, mods, all normal weapons and most of the rares,
it means that with all the time and BW points spent before the relock, I only got a very small fraction
of the items (since You can't go over lvl 5 mods and lvl 10 weapons).
Which sucks. A lot.
There were better options availible, I remember the support guy telling me the exact numbers of packs I bought,
and giving us new packs, or credits, and BW points would actually mean a satisfing solution even
after a month of waiting without updates.


ok so the only way i can see this being fixed is if they go into your purchases seeing what cards you got for Weapons since everything else goes past 10 and character cards are random. so all i can see is a special weapons pack that tallys the item by rarity and gives you the next locked item in that tier. but if you unlocked all items in that tier it moves on to the next tier but it takes 2 cards to make +1 card for next tier Rounded up of course cant have 2.5 uncommon make 1 common thats messed up. 

so in other words if you unlocked all lvl 10 for common and have an 2 common cards left over it should give you +1 for a random weapon in uncommon. but im pretty sure they gonna have to make patch for this lol wich = more waiting

Modifié par D330, 19 avril 2012 - 10:46 .


#444
Edrahil17

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D330 wrote...

Edrahil17 wrote...

D330 wrote...

If Bw has been able to Return your items it will combine with the ones  you unlocked after the Reset/Relock Bug..

so lets say you got a Phaeston III before your items got reset and you got the Phaeston IV after your items being reset then when your Locked items get returned it will combine to make a Phaeston VII

so it goes like this

Lost item level + Current level = Upgraded level
59 Medi-Gel     +   10 Medi-Gel = 69 Med-Gel


Yeah, however,
since I already unlocked all chars, customisations, mods, all normal weapons and most of the rares,
it means that with all the time and BW points spent before the relock, I only got a very small fraction
of the items (since You can't go over lvl 5 mods and lvl 10 weapons).
Which sucks. A lot.
There were better options availible, I remember the support guy telling me the exact numbers of packs I bought,
and giving us new packs, or credits, and BW points would actually mean a satisfing solution even
after a month of waiting without updates.


ok so the only way i can see this being fixed is if they go into your purchases seeing what cards you got for Weapons since everything else goes past 10 and character cards are random. so all i can see is a special weapons pack that tallys the item by rarity and gives you the next locked item in that tier. but if you unlocked all items in that tier it moves on to the next tier but it takes 2 cards to make +1 card for next tier Rounded up of course cant have 2.5 uncommon make 1 common thats messed up. 

so in other words if you unlocked all lvl 10 for common and have an 2 common cards left over it should give you +1 for a random weapon in uncommon. but im pretty sure they gonna have to make patch for this lol wich = more waiting


Well, they'll most probably leave it as it is.
I'll go ask the support when I'll be in a better mood though.

#445
BellaStrega

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I am not sure when it happened, but I seem to have my stuff back. I was wondering how my survival packs jumped by so much from buying a few veteran packs, but I see my previously unlocked weapons (and subsequently re-unlocked) are higher rank than the last time I looked.

It doesn't look like I have all the appearance options I should have for my Asari adept, but that's not a big deal.

#446
DavianBurke

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My characters are still locked. Have no idea if my gear is back as I stockpile tons anyways, so whatever I had after a couple days of playing is a drop in the bucket. Still, since I was playing as my Krogan sentinel prior to being re-locked, and he's still grey (despite having a name!) I definitely did NOT get my lost stuff back.

Hey BioWare... refund my points, no?

#447
Duranndal

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Yeah. If I did get anything back, I wouldn't have noticed it. I already maxed all the weapons, characters, and mods that I lost before.

So... thanks for nothing? Would have been nice to know some details about this fix beforehand so I didn't just completely waste Bioware points.

Good old EA support refuses to refund any of the lost credits/Bioware points as well.

I seriously think I'm done buying EA products, which is a shame since I really enjoyed most of ME3.  I'm not raging at all - its just a completely sane, rational, logical decision. I don't want to give my money to a company that has repeatedly shown no return in service for payment.

Modifié par Duranndal, 21 avril 2012 - 09:31 .


#448
Nickle

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AAAAH so that's why my medigel, rockets, shield and ammo packs went to 6,6, 7, 7 capacity and I had a load of rockets I didn't have before about a week ago.

Thanks bioware.

#449
sapperstrike

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Still haven't got my stuff back, and customer support is still unable to help in any form. I know this since I haven't played any multiplayer since I lost all my stuff. I'm usually a big proponent of Bioware, but I've been hit over several of their games with crippling bugs, and little to no support from them or their outsourced customer service (Tier 1, at least). Makes me a little sad.

#450
Skaffer

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 I checked my account yesterday after getting an email saying my items had been returned and was dissapointed to find that about half the stuff I had is there, almost all my unlocked mods are missing and several weapons are missing ranks or missing altogether.
 I have somehow managed to aquire around 50-60 of the medi-gels, missile launchers and other consumable bits however, and I didn't have them when I lost all my stuff

Anyone else have this problem?