459 réponses à ce sujet

[Chugster]

cool, will hopefully get my Asari Adept back....cant remember what other decent items i had though....think i had a Revenant but ive gotten one since then

[ShadetheDalish]

I don't even know how to go about contacting my credit card company to contest the charges anyways . Never done it before, and it was 100 dollars to boot so this has put me in a bad spot. Then I don't know whether its Microsoft I contact or what since it was Microsoft points I bought to spend on this stuff

This is only if I were to try to get a refund though.

Modifié par ShadetheDalish, 18 mars 2012 - 01:41 .

[VooDooPC34]

Chugster wrote...

cool, will hopefully get my Asari Adept back....cant remember what other decent items i had though....think i had a Revenant but ive gotten one since then

I lost my stuff while using my Asari Adept. I can't switch from it or I won't be able to select it again, so it's the only class I've been able to play as.

[MEMANIAsama]

Chris Priestly wrote...

For those players who have lost items to this point, we are working on helping you. We will have more information for you soon.

Awesome! 

[Thepiegod]

Good, now maybe I will get something back for all the crap I lost from this, not gonna change the fact that I haven't played multiplayer since the crap happened since I don't want to risk losing more crap when they "fix" things

[UnRiiVaLeD]

Yawnandshrug says otherwise, apperently he just got reset tonight!

http://social.biowar...ndex/9685812/39

[EG NeoMorph]

I unlocked a pack today and dialogue popped up saying it was loading and just stayed there and I had to reboot the game.

[Teimoli7]

we're on the last day of the goliath challege and those us of who lost everything in the glitch still have yet to be reimbursed as they said would happen. luckily i got a great group one night to do the silver challenge and should still get my n7 weapon but i don't expect to see my lost items (or credits, w/e they decide to reimburse) for a few more days at least

[Madeline Lightning]

There's no fix exactly, it "mutated" into a new problem and  it's sort of worse now. The store takes bioware points (since I assumed it was fixed and safe) and gives nothing. Then eventually it greys out the option to use it and says contact customer support (btw put the actual name of which support we should contact. You can't mean EA, they do NOTHING to help but point me to Bioware). This new bug in addition, resets skillpoints on characters and unequips whatever you have, but i lost another 2 guns from it too. Also playing multiplayer, nothing saves after you leave. Happening to a few people I know. There's a thread or 10 in tech support with people discussing this. So no way of getting the n7 weapon at all and lost 2800 bioware points. None of the original stuff I lost was returned.

Modifié par Madeline Lightning, 18 mars 2012 - 12:55 .

[JinTechk]

Chris Priestly wrote...
Returning to the main menu and re-entering mp will not fix the issue and you will appear to still be connected to the server on the main menu. Should you encounter this issue, you will need to restart Mass Effect 3 and restart Multiplayer. This is very unlikely to occur and will be addressed in the next physical patch.
 
For those players who have lost items to this point, we are working on helping you. We will have more information for you soon.

Urgh that explains why I've been getting packs lost to limbo all day yesterday, welp time to regrind and get new boxes.

[Ghastz]

This is getting too slow............

[BelgarionNL]

indeed! way to slow! Lame would have loved to have my own stuff back this weekend for the challenge..

[FPSxChris]

Madeline Lightning wrote...

There's no fix exactly, it "mutated" into a new problem and  it's sort of worse now. The store takes bioware points (since I assumed it was fixed and safe) and gives nothing. Then eventually it greys out the option to use it and says contact customer support (btw put the actual name of which support we should contact. You can't mean EA, they do NOTHING to help but point me to Bioware). This new bug in addition, resets skillpoints on characters and unequips whatever you have, but i lost another 2 guns from it too. Also playing multiplayer, nothing saves after you leave. Happening to a few people I know. There's a thread or 10 in tech support with people discussing this. So no way of getting the n7 weapon at all and lost 2800 bioware points. None of the original stuff I lost was returned.

Learn to read.... this isn't worse it actually annoying but you get you items I lost a lot of items I am missing a few power items until I'm back where I was.

On a side note I wish character cards would not show up anymore I mean I have all things for vanguard and they are level 20 and I keep getting it, Bioware you should implement a code to make these cards not pop up if you have them level 20 and have all customizations.

[Madeline Lightning]

FPSxChris wrote...

Madeline Lightning wrote...

There's no fix exactly, it "mutated" into a new problem and  it's sort of worse now. The store takes bioware points (since I assumed it was fixed and safe) and gives nothing. Then eventually it greys out the option to use it and says contact customer support (btw put the actual name of which support we should contact. You can't mean EA, they do NOTHING to help but point me to Bioware). This new bug in addition, resets skillpoints on characters and unequips whatever you have, but i lost another 2 guns from it too. Also playing multiplayer, nothing saves after you leave. Happening to a few people I know. There's a thread or 10 in tech support with people discussing this. So no way of getting the n7 weapon at all and lost 2800 bioware points. None of the original stuff I lost was returned.

Learn to read.... this isn't worse it actually annoying but you get you items I lost a lot of items I am missing a few power items until I'm back where I was.

On a side note I wish character cards would not show up anymore I mean I have all things for vanguard and they are level 20 and I keep getting it, Bioware you should implement a code to make these cards not pop up if you have them level 20 and have all customizations.

Learn to read what ? I didn't have the exact problem with the store they described at all. I came into the game, went into multiplayer but didn't start a match at all, instead I  went into the store to spend points and  lost a bunch of points doing so. Later in the night I went into multiplayer after and suddenly noticed a character deleveling/skill points reset after exiting the match( he doesn't even talk about that, so again learn to read what? 

I don't see how that isn't worse - I lost more items too right from just starting up the game, and that was said to be fixed. My level 17 or so  character's points ALL RESET when it was fine yesterday, and worst of all - every mission I play with that character, even when i finish the final wave and extract (tried it an hour ago) doesn't seem to be counting at all. I don't level-up, get credits at all, and all my points spend reset (it's like an unlimited free respec, though I've never even unlocked that), all my guns unequip as well. That_is_worse, but to you.... annoying. Annoying that the character can't gain experience or credits and lost items after the item loss issue was supposedly fixed.  What I suggest is you learn to not talk to me on here, it'll be favorable for both of us.

Modifié par Madeline Lightning, 18 mars 2012 - 05:25 .

[Makora7]

FPSxChris wrote...

Madeline Lightning wrote...

There's no fix exactly, it "mutated" into a new problem and  it's sort of worse now. The store takes bioware points (since I assumed it was fixed and safe) and gives nothing. Then eventually it greys out the option to use it and says contact customer support (btw put the actual name of which support we should contact. You can't mean EA, they do NOTHING to help but point me to Bioware). This new bug in addition, resets skillpoints on characters and unequips whatever you have, but i lost another 2 guns from it too. Also playing multiplayer, nothing saves after you leave. Happening to a few people I know. There's a thread or 10 in tech support with people discussing this. So no way of getting the n7 weapon at all and lost 2800 bioware points. None of the original stuff I lost was returned.

Learn to read.... this isn't worse it actually annoying but you get you items I lost a lot of items I am missing a few power items until I'm back where I was.

On a side note I wish character cards would not show up anymore I mean I have all things for vanguard and they are level 20 and I keep getting it, Bioware you should implement a code to make these cards not pop up if you have them level 20 and have all customizations.

+1

It's downright annoying to receive those char cards over and over again. Especially if you maxed them already. I decided not to spend anymore bioware points until they get rid of those. Spending 20$ for 10 salarian infiltrators feels... dumb.

Just a matter of time until this gets changed.

Modifié par Makora7, 18 mars 2012 - 05:39 .

[Shad0wb0x]

Well this is great news, i was getting really frustrating of losing ton of my items, and my Soldier Krogan and my drell vanguard
How are you certain that will not ocour anymore, i dont even buy anymore packs while i am in lobbys since im sure that's what happens the most...

[Telonic]

Let's hope we'll get something as a compensation =), I've spent about 20 hours to get my arc pistol, claymore, many other rare weapons; all the characters exept asari vanguard and salarian infiltratior and I've lost them all =(.

[UnborN_Pho3nix]

I just hope they'll give us the credit we spent or the pack we bought before the bug. Because I already got most of my stuffs back. So only lost the javelin.

[Telonic]

UnborN_Pho3nix wrote...

I just hope they'll give us the credit we spent or the pack we bought before the bug. Because I already got most of my stuffs back. So only lost the javelin.

Wanna the same
And I think it would be easier for them to do it.

Modifié par Telonic, 18 mars 2012 - 06:40 .

[Samusmaxx1973]

Looking forwards to some kind of solution. I'll tell you what running silvers with all level 1 or 2 basic weapons is a real pain on some classes. The amount of ammunition you have to pour into some targets is crazy. Can't wait to get some real firepower again, losing my unlocked rare weapons and higher and losing some of the basic ones at level X hurt...

[RyanDMC]

Any day now BioWare...

Jesus Far Cry 3 is going to be out before they fix this...

[Cyberfrog81]

aequitaz wrote...

Buying should be safe

Unfortunately, not quite.

Madeline Lightning wrote...

There's no fix exactly, it "mutated" into a new problem and  it's sort of worse now. The store takes bioware points (since I assumed it was fixed and safe) and gives nothing.

Yeah, that also happened to me. I ran into a situation where the store failed to complete the transaction, but nevertheless took my BioWare points. An error was reported, and no new items received. The error message stopped showing eventually, but I still haven't received whatever items that would've been in those two Spectre packs I bought. It looked like the server didn't properly recover after an error. Because it was not just the Store, but also changes made on Character screens were sort of improperly reset.

Contacted a Game Advisor, and the only sentences I shall repeat here are,

Some of the customers have reported this issue. Our developers are aware
of it and are working for a resolution. We appreciate your patience
while the issue is being looked into.

Which is well and good. In the meantime... Buyer beware.

[Devizzek]

BioWare, the **** you've done - any other company would have been bashed and forgotten by its fans.

BUT we remember your times of greatness. We appreciate some of the amazing stuff you have done in the past.

So, fix this already because this is SO OVERDUE. Is it really that hard to just refund BioWare points or even credits to everyone that lost them? Just do it, or at least WRITE SOMETHING AND KEEP US UP TO DATE. You just keep ignoring us and this is getting pretty ridiculous and annoying. IT TOOK 7 DAYS FOR YOU TO WRITE ANYTHING AT ALL. I won't even bother to comment on that. Now, days are passing once again and we got no information at all and one more time you keep us in the dark.

I don't know what kind of people you hire for customer support/representatives but they should be fired a long time ago. 

While such a serious and game breaking issues like this are being ignored, mods/members of the company are answering and wasting their time in other pointless threads.

Sorry to say all this, but this is true.

Modifié par Devizzek, 19 mars 2012 - 12:59 .

[II Jus I Buu II]

It's unfair how I've been waiting since the release date for a fix, and now I missed out on this weekend's event because of lost items. There's too many people in the same situation as me and I don't see how this is fair to us. If we are refunded in credits (since some people continue to unlock packs after losing items) that's fine by me. It's not money wasted, just time. I also think we should be awarded N7 weapons for the inconvenience. Just a fair thought....

[ShuToshio]

Hi Bioware, I'm still missing my arc pistol, and the ability to equip 5 medigel. Thanks.