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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#4901
MeldarthX

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ReavousX wrote...

Quietness wrote...

This was just posted on the topic where someone linked the original images.


Jessica Merizan said....

Guys this was a misinformed individual who is helping us on our social media channels during our launch period. Nothing has changed I'm terms of the feedback we're gathering. If we had made a decision regarding this matter, we would have relayed it in a formal announcement.

I'm so proud of everyone who has been participating in surveys, polls, threads that politely address concerns and the overall positive nature of our community. Don't forget that many issues people had with DA2 was directly addressed with DLC like Legacy. This is a serious matter and I promise that our leadership is hearing your feedback.

Stay the course guys. This was a mistake within our internal communications, not a leak or announcement.

I'm locking this thread to avoid further confusion.


No no no Jessica it's "Hold the line."

What is this "stay the course" nonsense? lol



Well - honestly - could be PR speak - but also possibly her way of saying - yea she's PR; yea she's trying to contain the this PR nightmare - but secretly wants us to win.  I have a feeling a lot of BW and even EA employees are feeling exactly just that.  They want us to HOLD THE LINE - to win; but can't dare say it........

Our Choices Should Matter - Hold the Line

#4902
BrotherFluffy

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MeldarthX wrote...

http://www.examiner....ans-and-bioware

I know its been talked about a bit; but Atghunter's thoughts on this would be very incredible.

People that are starting to loose heart; don't. BW/EA are scared - and every right to be. What happened there was possibly one of the worst blunders they could of done along with one of the best things for us.

Some people were starting to get dishearted by the double talk; lack of talk - That's exactly why they are doing it. Problem is - they just renewed resolve for most - and gave inshot for many; many more.

We're growing - we will continue to grow. We are making history here - Like our Shepards - Gamers of all ages - from all over the world - are uniting as one. Not out of hate - but out of Love for these games.....and what BW was - the goto RPG company.

I don't mind them wanting to expand their sales - but its your loyal fans that been with you from the beginning that keep you alive as a company. Please remember that.

Our Choices Should Matter - Hold the Line


Honestly, this fiasco makes me feel good.  Yes, they "miscommunicated," but they also got a good view of what's going to happen if they don't act.  This response was so strong that Jessica Marizan had to get up in the middle of the night to do damage control and pull the statements.  They got a good look at how strong this movement is, and I think it's got them very worried.  There's hope for us yet.

Our Choices Should Matter-Hold the Line!

#4903
Jamie9

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Tirranek wrote...

Please don't misunderstand, I'm not against voicing objection towards the endings, and if content is released that provides a further epilogue ala DA: Awakening, I'm down with that. I also appreciate that some people are genuinely willing to be civil and discuss things, both with Bioware and the rest of the fan community.

Unfortunately the rhetoric behind so much of this is embarressing, at least to me. Terms like; The Movement, holding the line and posts that read like someone is trying to write Sun Tzu's: The Art of Sticking it to Bioware just kill any interest I have in supporting it.

I do have some individual questions, if you want to answer:

What did you specifically dislike about the ending? For me it was that the final moments were presented by a character's likeness I had no attachment to. The child was un-necessary appeal to emotion that ended up dictating your Shepard's perspective on things; very un-Mass Effect. For me, having dead characters appear in the deams, and your LI or other significant character be the avatar of this moment would have had a great deal more resonance, and it would be an experience that related to your character specifically. I also think there are just basic continuity problems with Joker on the Normandy.

Is it a remake, or an extension of the ending that is being requested by the majority fans? For me, an epilogue from Hackett, stories about the first steps in rebuilding, or insights into the squadmates would be enough for me.

How many of these highlighted plotholes are actually genuinely that, as opposed to questions that fans are simply disinclined to discuss? I see mention of exploding relays = Arrival explosion, mass starvation, isolation, no hope of rebuilding etc. These are used as weight behind the argument for change, but I personally think most of these examples don't hold up under scrutiny. There is very little discussion going on about them though, because those who want to express their dislike of the endings, seem invested in making the outcome of the game seem as grim as possible.

If this change were to be achieved, what do you expect the attitude of those involved to be? I'd like to think that if a positive change is affected, it will be seen as an example of fan/devloper collaboration. As it is, though, from what I've read I'm half-expecting banners to appear, saying:  'We fought the enemy. We Endured. We made a difference.' That kind of stuff is just :sick: to me.


Anyway, thanks for responding, Jamie9.


Ah, I did slightly misunderstand your point there, thank you for correcting me.

The 'rhetoric' as you term it of comparing this to a war effort is just passionate fans romanticising this. "Hold the line" is one of the most inspiring speeches from the first Mass Effect game, and many find this, combined with "Our choices should matter" sum up our feelings in a simple, easy slogan without having to explain anything in detail.

I don't believe anyone thinks we're actually warring against BioWare, in fact most of us want just want the best experience possible, in that our wants require us to work with BioWare.

To answer the questions: I personally had no problem with the child itself, as it was established very early on in ME3. Would it have worked better using your LI or Anderson or someone you felt close to over the 3 games? Yes. But they went with this child to represent all those you had lost, and I have no particular ire against this.

The "God-child" however, is another story. Personally, I believe showing that someone controls the Reapers, makes the Reapers' menace disappear in an instant. The fact that this character is introduced in the last 10 minutes, and that you can't argue with him at all just makes the situation even worse.

My biggest gripe is our lack of choice. I would have liked the 16 (or at least 4) widly different endings based on your choices throughout the 3 games. I didn't want to have to make the only choice at the end, and I also believed the war assets would appear and actually play a role, considering I had spent 40 hours collecting them.

I myself would prefer a remake right from the beginning of the final Earth sequence, and since I want that to a high quality, am perfectly happy to pay for it. Others seem to be content with an epilogue. Some want it free, some would pay. I think they could please most by just using both options, change some of the sequences, maybe not as far back as I want, but at least as far back as the Star-Child, and also have epilogues, whether they be text or cutscene.

I point to "Heavy Rain" as an example of my thoughts. It had 17 unique 1-3 minute epilogue cutscenes based on player choices.

The plot holes can easily be filled or opened up wide because nothing is explained properly. It's so open to interpretation that you can just about come away with it thinking anything you like and back it up. This is a weakness in my eyes since Mass Effect has always been about your descisions, but some like the "Dust struggling against cosmic winds" angle.

The response by the fans? As most are acting civil, I'd expect them to thank BioWare, ask they learn from this mistake, and continue buying BioWare products. Of course some will gloat over it, but for the most part I think it will be overshadowed by the co-operation of all involved, BioWare and its fans. At the moment, there is a negative aura around BioWare because of this fiasco, if they fix it I fully believe the overall consensus would be positive.

If you got to the end of this rather long post, I thank you for your time Tirranek.

I ask of you one question:

Does the end taint the moments that came before it? Do you see yourself replaying this game knowing your choices do not matter in the end? Is it the journey, the destination, or both that matter?

#4904
GriffinXP

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Hicks233 wrote...

Sandoo wrote...

Just read the first page. Very interesting but I feel it's a bit too much.

I consider myself a hardocre game. I love the ME franchise, and I used to love Bioware (yeah, the ending and DLC day 1 did upset me, forcing me to use Origin didn't help)
I was very angry when i've finished the game and agree with what everybody were saying about it. Even created a FB account just to like the retake thing.

But don't you think you're going a bit too far ? It's a great game (the best I've played over the last 10 years) but it's still only a game. Speaking of military organisation, etc ... it's just too much for a game, no matter how good it is.

I've made my peace with it. Bioware/EA can talk all they want, i'll only react if they actually do something.
Either they do a DLC for the real ending and I might reconsider my opinion on Bioware. (not sure about EA since they behave like that for other games...). Make it a free DLC and it would be even better.
Or they do nothing and I will simply ignore Bioware from now on.

I've bought the first ME when it came out only because it was done Bioware. I knew it would be awesome because KOTOR was the greatest game, so was baldur gate.
Now it'll be different, if I see a new Bioware game, I just won't bother with it.

You've talk about the effect of the free star wars weekend, the MP event but there's also the major discount on Origin games.

In conclusion, very interesting first page. I've learned a lot but I think it's going a bit too far for a game.


More about false advertising and consumer rights. Falling into the trap of being a fan first and consumer second is easy. If you let this slide then they can slide on future products, not just Bioware but the precedent is set for other developers.


Not to mention the fact that they already slid with Dragon Age 2 - a game that just seems lazy in so many regards.

#4905
TurambarEA

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Razorsteel wrote...

I must have missed something monumental while sleeping,anything good?

Our Choices Should Matter- Hold The Line


What happened was that the facebook and twitter accounts both said that 'there were no plans to change the ending' (paraphrasing), both the tweet and facebook post were quickly taken down and Jessica Merizan posted on twitter that it had been a mistake and that they are listening. There has been a mixed reception to what took place with some people thinking it was deliberate to A) incite us and then B) reassure us and some people think it was a genuine mistake.

Personally I find it extremely hard to believe that the official twitter and facebook accounts would publish tweets/posts like that without being given the go ahead by someone who authorises such things - especially considering the almost unanimous unhappiness with the endings the way they are. I'll leave it to atghunter and others to put it in PR theory terms.

Edit: Our choices should matter, hold the line :)

Modifié par TurambarEA, 19 mars 2012 - 03:21 .


#4906
Mayple

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At this point wouldn't it be worse for bioware if the discussion was reduced?

Wouldn't that point to apathy of the series and towards the developer in general? I know that I am making a stand because I love the ME series and I think that bioware is a pretty damn good developer. If I were to lose interest in discussing it wouldn't that mean I'm giving up on the developer which means less future revenue from me?

To me if I were the developer I would rather see passionate approval > passionate disapproval > apathetic responses.

For the record I'm not going to stop supporting the movement and discussing it, but just some food for thought.

#4907
DoctorCrowtgamer

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HanshinRynuusuke wrote...

*Slight spoilers involved in summary*

As has already been noted in other forums, I am sure. This is a normal cycle. If we hold or stick to our guns, then things are more likely to change. The PR will, as has been mentioned, try to distract or mitigate our opinions.

Please everyone, remember why we have a problem with the endings presented! Below is a short list that sums up the issues, at least in my opinion.

1) Brevity, the ending cutscene's shortness and essential lack of interactiveness. Meaning, you are given 3 options and none that are based on your in-game choices or character's philosophical point of view.

2) Confusing and under-developped. We have the introduction of new concepts and characters that are major players in the last few seconds of the game. None of the events, after being hit by harbinger's beam, makes sense! The events are no longer in player control, aka preordained.

3) Lore and Plot Holes! An example of a lore hole is the destruction of the mass-relays in all endings. Followed by the inferred genocide of your entire allied fleet. Lastly, SSV Normandy's magical and mysterious escape by undisclosed or non-sensical means.

4) The complete disregard and discarding of the philosophical concepts of the Mass Effect Universe. I can only go into this briefly as there is way to much to truly expound. Essentially, you have endings that do not fit the premise of the game(s) as per official Bioware statements. Or the complex issues deliberated IC (In-character) over the course of playing the Mass Effect series.

5) Player choice completely discarded! Time for a quote from bioware's official Mass Effect page:

EXPERIENCE THE BEGINNING, MIDDLE, AND END OF AN EMOTIONAL STORY
UNLIKE ANY OTHER, WHERE THE DECISIONS YOU MAKE COMPLETELY SHAPE YOUR
EXPERIENCE AND OUTCOME.


All the endings presented are a blantant and 'purposeful' affront to that promise. Unless I am mistaken, that could be considered false-advertising..misleading etc. I am not a lawyer but I am pretty sure that there are laws against that kind of conduct. That said, I am not giving legal advice or attempting to suggest legality with respect to this subject.

This is my own opinion but is also found at the following website and forum: http://www.gamefront...fans-are-right/

Respectfully,
~Hanshin Rynuusuke


Thanks.  Yes people stick with it and again i would like tom thank everyone who has avoided dLC,EA bioware products,canceled TOR,and is not getting a preorder on Dragon age.  You ar etaking a stand not just for us but for all gamers and showing every gaming company out there that they had better tell the truth about their products.  This is going to take another month or two so stick with it. Thank you for standing together.  i have not seen a group of people come togethe like this since Doctor Who fans in the 90s and early 2000s kepted pushing for the BBC to bring the show back and just like them we will win.

Hold the line for as long as it takes people.

#4908
Ender99

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TurambarEA wrote...

Razorsteel wrote...

I must have missed something monumental while sleeping,anything good?

Our Choices Should Matter- Hold The Line


What happened was that the facebook and twitter accounts both said that 'there were no plans to change the ending' (paraphrasing), both the tweet and facebook post were quickly taken down and Jessica Merizan posted on twitter that it had been a mistake and that they are listening. There has been a mixed reception to what took place with some people thinking it was deliberate to A) incite us and then B) reassure us and some people think it was a genuine mistake.

Personally I find it extremely hard to believe that the official twitter and facebook accounts would publish tweets/posts like that without being given the go ahead by someone who authorises such things - especially considering the almost unanimous unhappiness with the endings the way they are. I'll leave it to atghunter and others to put it in PR theory terms.

Edit: Our choices should matter, hold the line :)


I think they were testing the waters to see if the anger and passion had died down. The backlash they received showed it hadn't, so they were backtracking.

At least that's what I think happened.

#4909
lanep25

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Samuel_Valkyrie wrote...

A good PR person is good at their job, simply BECAUSE they actually do care, and want to be as truthful and open as possible. Also because they know that lying will backfire eventually.

Don't mistake the individual for the company. I trust that the individual person of Jessica wants the best for all of us, and you have to respect that. But, at the same time, no matter what she says, until we are given what we feel is right and justified, we will not stop, and we will not be placated.

Don't forget: I am sure that behind Bioware's closed doors, there are a lot of individuals speaking out for us. They, like us, want to be proud of their work, and they want to use the opportunity we present to doexactly that. They cannot be open about it, because they do not want to lose their jobs, but you have to separate the individual of the company, and, right now, the company says soemthing different from the individual.

So keep holding to the line, but respect the individual on the other end of that line.


Fool me once, shame on you. Fool me twice, shame on me. You can go ahead and trust them, but I won't.

#4910
EnforcerWRX7

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Hold the line. Make sure your voice is heard.

Vote with your wallet.

#4911
vigna

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VAIOMANIAC wrote...

Image IPB


Accurate. :)

#4912
Sandoo

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More about false advertising and consumer rights. Falling into the trap of being a fan first and consumer second is easy. If you let this slide then they can slide on future products, not just Bioware but the precedent is set for other developers. 


I understand what you say. I do not agree with it.
I think it's a matter of priority. For me Mass effect is the greatest game I've ever played but it will and will always be just a game.

I feel it's going to far now even if it's done well by the community. Even if i'm not as much as involved in it as some of you, i'll be happy to see the real/true ending on DLC and I would be okay to pay for it (and that is upseting me a lot!)

Talking is easy. And all we do is talking for now (us or bioware).
If Bioware does nothing, and fast, I will just boycott everything they do and they will lose 1 customer. Not much you might say but it's still one.
And I won't start even start on EA.

Either they officialy say a DLC with the ending is on the way very soon, or i'll say "bye bye". (and not those lame DLC like the arrival one.)
Forget about petitions. If you want to show how mad you are, just don't buy any EA/Bioware games. Don't play any of those games and don't even come on this forum.
But yeah, a bit more difficult to delete any Bioware/EA games from your computer or delete all bookmarks to the BSN.

And it's say in the first page that in the end it will all come to numbers. If all those who joined the retake FB thing deleted origin from their computer, they would have already had an official statement.

Well. Talking is easier than doing.

#4913
Al Fifino

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Tirranek wrote...

Jamie9 wrote...

Tirranek wrote...

I think there's a lot of selective acknowledgment and ignoring going on, on both 'sides'. And as much as I might agree that the endings are for the most part unsatisfying and feel imcomplete, I can't get behind a 'movement' like this.


I do hope we don't give that impression. I definitely have acknowledged some people will, and do, enjoy the ending. Polls and such though have proved that the majority do not. If a DLC ending is created, people who like the previous ending can keep it, people who want their choices to matter can have that too. It's a win-win.

If you have any questions concerning the movement, are on either side of the fence and just want to question my viewpoint, feel free.


Please don't misunderstand, I'm not against voicing objection towards the endings, and if content is released that provides a further epilogue ala DA: Awakening, I'm down with that. I also appreciate that some people are genuinely willing to be civil and discuss things, both with Bioware and the rest of the fan community.

Unfortunately the rhetoric behind so much of this is embarressing, at least to me. Terms like; The Movement, holding the line and posts that read like someone is trying to write Sun Tzu's: The Art of Sticking it to Bioware just kill any interest I have in supporting it.

I do have some individual questions, if you want to answer:

What did you specifically dislike about the ending? For me it was that the final moments were presented by a character's likeness I had no attachment to. The child was un-necessary appeal to emotion that ended up dictating your Shepard's perspective on things; very un-Mass Effect. For me, having dead characters appear in the deams, and your LI or other significant character be the avatar of this moment would have had a great deal more resonance, and it would be an experience that related to your character specifically. I also think there are just basic continuity problems with Joker on the Normandy.

Is it a remake, or an extension of the ending that is being requested by the majority fans? For me, an epilogue from Hackett, stories about the first steps in rebuilding, or insights into the squadmates would be enough for me.

How many of these highlighted plotholes are actually genuinely that, as opposed to questions that fans are simply disinclined to discuss? I see mention of exploding relays = Arrival explosion, mass starvation, isolation, no hope of rebuilding etc. These are used as weight behind the argument for change, but I personally think most of these examples don't hold up under scrutiny. There is very little discussion going on about them though, because those who want to express their dislike of the endings, seem invested in making the outcome of the game seem as grim as possible.

If this change were to be achieved, what do you expect the attitude of those involved to be? I'd like to think that if a positive change is affected, it will be seen as an example of fan/devloper collaboration. As it is, though, from what I've read I'm half-expecting banners to appear, saying:  'We fought the enemy. We Endured. We made a difference.' That kind of stuff is just :sick: to me.


Anyway, thanks for responding, Jamie9.



Well, you say it yourself. We all hold ME3 very dear, especially the characters we encountered on our way from Earth back to it, beginning with ME1 where ever epic Garrus made our days and quite a lot of us already thought that Tali is just a sweet little girl; commencing with ME2 in which - surprise - ever epic Garrus made our days, we encountered new characters, learned to love them, hold them dear, made them part of "our Shepards" story.

Now, all that results in an ending which - mind you - is not bad at all. It easily was quite the opposite to me, up until the point where the Normandy fled from the explosions of the relays. What most of "the haters of us haters" do not seem to get is that we do not want a happy ending, but just a final conclusion, showing us WHAT happened to those we gathered around us to fight the terrible odds. And the Normandy crashing and some of my former team members emerging from it - some of them have been with me on Earth during the fight! - is not acceptable as a final conclusion to the epic series of Mass Effect.

So, what about the exploding relays? In war you cannot plan for everything, and if it happens - well, ****. Solar systems being destroyed because of the blast wave is a question which can be argued about for some length, and the Normandy fleeing, to hell with it! But what happened to Earth after that? What happened to the galaxy? How were the explosions seen by other species, from other planets?

Most importantly: What is left? What is the legacy of Shepard? I refuse to see the star gazers as everything BW wants to offer us after such a final.

So, what do I want? I want an epilogue, simple as that. One that tells me what happened, not giving me microscopic hints which can be argued one way or a thousand others. I do not need a happy ending, I do not need a living Shepard; I do not need relays still standing, I do not need Tali coming home to her planet or Garrus sitting on a beach drinking White Russians (although it would be epic, just like I know Garrus to be).

All I want is a reassurance of what happened after. I want the story finished, not disrupted. I want it to be believable, not a piece of argumentation and seeking for smallest hints about what happened.

And therefore,

I hold the line.

Won't do any banners, though. I'm from Germany [hence the many, many faults in this very text, I guess], and if I learned something from our history, than not to celebrate your victory in plain sight; it always bites you in the ass. Nah, I would do what my Shepard would do: I would forgive.

Make it happen, Bioware. :)

#4914
Jaraldur

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Thanks again OP for the compilation of comments, very illustrative post ^^

#4915
Chronor

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Just an observation with respect to the Mass Relays.

The lore, as presented, always alluded to the Mass Relays and derivative technology therefrom as being a restricting element for the galactic species as a whole. Meaning, mass relay technology directs you to a certain path of development dictated by the Reapers.

In a sense, the destruction of the mass relays can be seen as a liberating element for all civilization to live/develope into their full potential.

This is not to say that the ending (singular) is good. Far from it, and it has plenty of other plot holes. But I just wanted to point that out before people state "destruction of Mass Relays" is in and of itself a fatal flaw to the ending (singular).

Choices Matter - Holding the Line

Modifié par Chronor, 19 mars 2012 - 03:37 .


#4916
Jamie9

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Sandoo wrote...

 

More about false advertising and consumer rights. Falling into the trap of being a fan first and consumer second is easy. If you let this slide then they can slide on future products, not just Bioware but the precedent is set for other developers. 


I understand what you say. I do not agree with it.
I think it's a matter of priority. For me Mass effect is the greatest game I've ever played but it will and will always be just a game.

I feel it's going to far now even if it's done well by the community. Even if i'm not as much as involved in it as some of you, i'll be happy to see the real/true ending on DLC and I would be okay to pay for it (and that is upseting me a lot!)

Talking is easy. And all we do is talking for now (us or bioware).
If Bioware does nothing, and fast, I will just boycott everything they do and they will lose 1 customer. Not much you might say but it's still one.
And I won't start even start on EA.

Either they officialy say a DLC with the ending is on the way very soon, or i'll say "bye bye". (and not those lame DLC like the arrival one.)
Forget about petitions. If you want to show how mad you are, just don't buy any EA/Bioware games. Don't play any of those games and don't even come on this forum.
But yeah, a bit more difficult to delete any Bioware/EA games from your computer or delete all bookmarks to the BSN.

And it's say in the first page that in the end it will all come to numbers. If all those who joined the retake FB thing deleted origin from their computer, they would have already had an official statement.

Well. Talking is easier than doing.


I'm going to respond to this even though whoever you quoted likely will as well.

I only speak for myself, but from looking around I gather that most do not want to abandon BioWare. Up until recently, there's been a very symbiotic relationship. They make good games, we pay them. I have bought collectors editions of most of their games. I, and we, are giving them one chance to fix this. One chance to keep us as customers and make it right.

We will hold the line until something is done, but after a certain amount of time, if BioWare hasn't done anything, I will abandon them. I'm giving them one chance.

#4917
Razorsteel

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Ender99 wrote...

TurambarEA wrote...

Razorsteel wrote...

I must have missed something monumental while sleeping,anything good?

Our Choices Should Matter- Hold The Line


What happened was that the facebook and twitter accounts both said that 'there were no plans to change the ending' (paraphrasing), both the tweet and facebook post were quickly taken down and Jessica Merizan posted on twitter that it had been a mistake and that they are listening. There has been a mixed reception to what took place with some people thinking it was deliberate to A) incite us and then B) reassure us and some people think it was a genuine mistake.

Personally I find it extremely hard to believe that the official twitter and facebook accounts would publish tweets/posts like that without being given the go ahead by someone who authorises such things - especially considering the almost unanimous unhappiness with the endings the way they are. I'll leave it to atghunter and others to put it in PR theory terms.

Edit: Our choices should matter, hold the line :)


I think they were testing the waters to see if the anger and passion had died down. The backlash they received showed it hadn't, so they were backtracking.

At least that's what I think happened.


Thanks for the sit rep. (Situation Report)

#4918
Sarah Aran

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vigna wrote...

VAIOMANIAC wrote...

Image IPB


Accurate. :)


I have to admit, the Architect made more sense than the Starchild...

...and I actualy like the ME3 endings...

#4919
Leland Gaunt

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I don't know how effective this will be but an independent game store in the city where I live has announced that they are willing to take back the ME 3 copies of dissatisfied customers... don't know if they will get a full refund or store credit but I think that definitely is a statement.

Hold the line people!

#4920
DoctorCrowtgamer

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It makes me so happy to see so many people sticking together.

As I said I have not seen anything like this since Doctor Who fandom in the 90s. The odds were stacked much more against us then they are here. That is how I know if we stick together we will win this fight too.

Hold the line for as long as it takes people.

#4921
Sandoo

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I'm going to respond to this even though whoever you quoted likely will as well.

I only speak for myself, but from looking around I gather that most do not want to abandon BioWare. Up until recently, there's been a very symbiotic relationship. They make good games, we pay them. I have bought collectors editions of most of their games. I, and we, are giving them one chance to fix this. One chance to keep us as customers and make it right.

We will hold the line until something is done, but after a certain amount of time, if BioWare hasn't done anything, I will abandon them. I'm giving them one chance. 

Well I was once like you.
But then Bioware joined EA and I've always had issues with EA games and their buisness/fans policy
And then there was Dragon age 2.
And finaly Mass effect 3 that started with a day 1 DLC. (and we're not talking of a Zaeed/kasumi character here, the ME3 new char is important to the game)

And I hate what they did with the MP "pack" stuff. It's the same with FIFA and the Ultimate Team. Now it feels EA focus their work on the Ultimate Team part and not on actually fixing major bugs in the game.

My patience is wearing thin

Modifié par Sandoo, 19 mars 2012 - 03:43 .


#4922
blehblah123

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this thread needs to stay on the 1st page

#4923
marshkoala

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@Leland Gaunt
Great post!

Someone else posted on either Sat. or Sun. that they returned their game to Best Buy for a refund and the salesperson asked "was it because you didn't like it" or "because you're protesting" (something like that).
I thought that was very interesting that Best Buy was interested in the reasons.

Anyone else?

#4924
joshiasi

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It is sad that the video game industry publicly states its consumers are whiny, stupid and entitled. Watching that IGN youtube clip from that Colin dude just makes me sick to my stomach.

But isn't having IGN comment on ME3 makes it null and void as its a conflict of interest when your colleague is also in the video game they are defending?

Well here is the link to the video that I just saw which was posted in another post.

www.youtube.com/watch

Modifié par joshiasi, 19 mars 2012 - 03:47 .


#4925
atghunter

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Good Morning (here), Afternoon, Evening All,
 
Taking a few quiet moments here at work to briefly check in. As always, my compliments to everyone for keeping a civil and very interesting thread going. Only a couple of things really to look at atm:
 
New Developments vs Miscues: Late last night, Bioware had to head off a minor PR storm when one of their employees posted there were no plans for a new ending. First, could this have been the truth or another ruse de guerre by some clever PR guy wanting to stick his toe in the water to see how quickly they’d get a response? Anything is possible and without more data, my opinion is as good as the next. The response by the fan base was (putting it mildly) a touch negative. The Bioware/EA response was the real fascinating thing to watch. Bioware almost immediately scrubbed the post, sent their arguably most well-liked spokesperson (Ms. Merizan) out to quell the crowd personally, apologized on Facebook, and sent sweepers into the forums to quickly lock a number of associated threads all in the space of roughly one hour in the middle of the night on a Sunday here in the States
 
In short, while the message was probably a miscue, the response tells you that they are watching this whole thing like hawks and reacting to things almost in real time. That just isn’t easy to orchestrate. While Bioware is certainly still mostly in “bunker” mode evaluating data from the weekend, reviewing projections, etc, they are clearly ignoring very little atm. Does it mean change will come? Not necessarily (But as a dissatisfied consumer, I personally remain hopeful). Does it mean you should keep letting your voice be heard? Absolutely. New week, new news cycle, and more analysis of data.
 
Silence isn’t Always Golden: Someone touched on this last night and it jogged my memory (remember folks, I’m older and occasionally prone to forget). Rudimentary PR response is deflection and bunker (as mentioned before) to tamp down the outcry and protect to corporate core. That said, silence isn’t always golden. Does the negative consumer reaction currently sweeping the social media represent a majority of the customer base? Not sure if even Bioware/EA knows atm and I sure don’t. But the outcry does pretty clearly represent the majority of vocal (and invested) fans (i.e. the loyal base). The retake message here seems mostly consistent (i.e its the product folks are dissatisfied with, they want the company to fix the product, and re-establish a good consumer/business relationship). 
 
Casual consumers may buy your product, but are often less inclined to purchase pre-order, buy memorabilia, and sing your praises to anyone who will listen. The loyal base will. They will buy models, talk the game up at conventions, and act as an incredibly strong advertising resource. As the bunker mentality wears on, the noise may die down, but it also stands a good chance of turning galvanized unhappy consumers who hope for a dialogue and compromise into disenfranchised former customers who loose faith in the consumer/business relationship. At best those people become casual potential customers of your future products. At worst, they’ll become adversaries. Someone once said:
 
The worst enemy a man can face is a former friend.
 
Why? Because it’s personal. At some point, people will no longer care about the deflection-style public overtures to listen by Bioware and faux olive branches. They’ll take their bags (and loyalty) and move on. Does Bioware/EA wish this whole thing would go away? You don’t have to be a PR guy to know the answer to that is of course. Do they want to try and find some way to salvage this disconnect and protect the bottom line? Again, of course. 
 
I can only extol everyone to stay involved in this dialogue no matter what side you are one and use your voice (as long as you individually wish of course). Take breaks, but keep on keeping on. Why? Because you are consumers and just as this is ultimately about the bottom line for Bioware/EA, its about where you spend your money and interest in the future as well. As a very dissatisfied consumer, do I still hope Bioware/EA will address this? Absolutely. But even if the end of this becomes “Brokering Solutions but Delivering Stonewalls” this outcry will be talked about in various circles for years. The social media has been amazing in letting people come together from around the world, a charity has benefited, I watched people on this thread engage in some of the most insightful and supportive discourse I’ve ever seen, and each of your who have spoken up have sent a clear message to the gaming industry that will likely become a cautionary tale in PR circles. /salute  
 
Stay strong, stay civil, stay passionate no matter what side you favor and keep well!  Time to get back to work.