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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#5726
Zero.Gee

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Agamemnon2589 wrote...

N7 patches from the Collector's Edition. If you don't have an N7 patch, print a picture of one and cut it out and mail that instead. I think of all the things fans could mail to BioWare, that would be the most impactful - especially if it was the fabric patch from the CE. Nothing says you're upset like sending in a letter of disappointment and something that you bought from them - something that could potentially mean a great deal to a lot of people. I have my own N7 patch sitting on my desk next to my Gears of War 3 CE stuff, but I'll tell you right now that it's getting mailed. 

Anybody else think that's a good idea? I know it's been mentioned before (like, twice now) but it never seems to make any headway. I really, really think this would have am impact, though - it would only cost you a postage stamp.


Thats an amazing idea, I like the print out thing too. Now I just need a printer :D

Modifié par Zero.Gee, 19 mars 2012 - 10:38 .


#5727
McAllyster

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Does the negative consumer reaction currently sweeping the social media represent a majority of the customer base? Not sure if even Bioware/EA knows atm and I sure don’t.


Online marketing agencies has access to pretty good social media analytics tools. These can measure the brand awereness and brand perception on major social networking sites like Facebook or Twitter.

I think EA / Bioware already ordered such an analysis. And I think they will be not very happy after read the report.

#5728
Agamemnon2589

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IchikoSakura wrote...

Agamemnon2589 wrote...

marshkoala wrote...

@shygravel
I've been trying to start this all morning. Some poster mentioned earlier that Jericho(a tv series)fans sent bags of peanuts to the network that was going to cancell it. It work, it got media attention, it was usual and the producers from Jericho said it gave them another season.
We would just have to pick an object people could mail inexpensively and would have meaning.

Help anyone?


N7 patches from the Collector's Edition. If you don't have an N7 patch, print a picture of one and cut it out and mail that instead. I think of all the things fans could mail to BioWare, that would be the most impactful - especially if it was the fabric patch from the CE. Nothing says you're upset like sending in a letter of disappointment and something that you bought from them - something that could potentially mean a great deal to a lot of people. I have my own N7 patch sitting on my desk next to my Gears of War 3 CE stuff, but I'll tell you right now that it's getting mailed. 

Anybody else think that's a good idea? I know it's been mentioned before (like, twice now) but it never seems to make any headway. I really, really think this would have am impact, though - it would only cost you a postage stamp.


I think it's a very good idea, because unless the ending is fixed, I can't stand looking at anything that reminds me of me3, and the N7-Logo was with Shepard, was with us from the beginning. It has strong symbolic value.

 
Okay, good, there you go. Come on guys, N7 PATCHES! If we can get everyone to do this, it'll be a good thing!

Modifié par Agamemnon2589, 19 mars 2012 - 10:37 .


#5729
Midarc2nd

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The claim of entitled gamers has always riled me.
Especially when you consider how entitled companies often seem to feel towards making a sale to said customers...

Anyway.

Great thread ladies and gentlebeings.

#5730
Carnage752

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Reidbynature wrote...

Carnage752 wrote...

This isn't about us. This is about the public. They will see this incident as the group, and if this keeps happening the neutrals in this fight will come to belive we really are whiny fanboys. They won't research it, they will just see it and make assumptions. That's what the public does.


You're still being pretty alarmist, that's no help to us.  You need to chill and take a breather.  Also I've never like the 'general audience/public at large are uninformed or ignorant as a rule' viewpoint.  I see enough of that when I'm on forums talking about movies like The Dark Knight Rises or The Avengers.  I don't believe in selling them short like that.  Sure you always have those people, but they aren't reflective of the majority, just like the FTC guy isn't reflective of us.

Also in another post where you mention that sites biased towards EA/Bioware will look at that as an excuse to paint us all as 'whiny fanboys'.  Give it up.  They were never on our side in the first place and haven't given a monkeys about what the fanbase have thought for a long time.  Most of them have a long track record of taking a p*** on their readership before this ever happened so I see no logic in worrying what they think.

I realize they will always slander us. But when they slandered the charity movement, most of the people broke through the propaganda and realized we donate alot of money to children.

But when they slandered the FTC incident, the people thought that we were just whiny fanboys. They would have to have a deep understanding for what happened for them to ever have a positive or even neutral opinion of it. Most of them won't, I can guarantee it.

We have to make Bioware WORK to make us look bad. If we just do stupid and easily twisted things like the FTC incident, they will fool the public. We need the public.

#5731
Damate

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Agamemnon2589 wrote...

marshkoala wrote...

@shygravel
I've been trying to start this all morning. Some poster mentioned earlier that Jericho(a tv series)fans sent bags of peanuts to the network that was going to cancell it. It work, it got media attention, it was usual and the producers from Jericho said it gave them another season.
We would just have to pick an object people could mail inexpensively and would have meaning.

Help anyone?


N7 patches from the Collector's Edition. If you don't have an N7 patch, print a picture of one and cut it out and mail that instead. I think of all the things fans could mail to BioWare, that would be the most impactful - especially if it was the fabric patch from the CE. Nothing says you're upset like sending in a letter of disappointment and something that you bought from them - something that could potentially mean a great deal to a lot of people. I have my own N7 patch sitting on my desk next to my Gears of War 3 CE stuff, but I'll tell you right now that it's getting mailed. 

Anybody else think that's a good idea? I know it's been mentioned before (like, twice now) but it never seems to make any headway. I really, really think this would have am impact, though - it would only cost you a postage stamp.


I just sent marshkoala a PM about this. I also think it's a great idea, with the print out being a good alternative for those who didn't order the physical CE.

But organization is important -- I suggested perhaps getting in contact with whoever started the Retake Mass Effect facebook page to add it as part of the 'campaign' there? Grassroot causes like this benefit from being as organized as possible and it'll be helpful to have a centre point for people to find the correct address (corporate, nothing addressed to any one individual, again) and suggestions as you listed: The CE N7 patch itself or a cut-out, etc. Along with a politely worded letter expressing your concerns/etc.

Does anyone know the best way to contact whomever started the Facebook page/Child's Play drive?

#5732
Becker89

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Hello everyone, a friend of mine introduced this thread to me today. I'm new to the fight, but if you'll have me I'd be honored to hold the line with you all.

#5733
longtimecoming00

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Carnage752 wrote...
Heres the difference log.

Bioware sites will always degrade us. The fact we have a bloody charity with 65K dollars for the children got through to the public.

The FTC incident came out, and Bioware sites did the usual slandering. And the public bought it. They didn't see us as a civil, peaceful movement or a movement with 65K donated to charity.

They saw us as whiny fanboys.


Actually, they never saw you as a peaceful movement.  Rather, they thought you were all self-entitled brats who took a charity hostage and hid behind it to advance your childish agenda.  It might be harsh to hear, but that's what they thought.

Modifié par longtimecoming00, 19 mars 2012 - 10:40 .


#5734
selphiegirl

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Agamemnon2589 wrote...

IchikoSakura wrote...

Agamemnon2589 wrote...

marshkoala wrote...

@shygravel
I've been trying to start this all morning. Some poster mentioned earlier that Jericho(a tv series)fans sent bags of peanuts to the network that was going to cancell it. It work, it got media attention, it was usual and the producers from Jericho said it gave them another season.
We would just have to pick an object people could mail inexpensively and would have meaning.

Help anyone?


N7 patches from the Collector's Edition. If you don't have an N7 patch, print a picture of one and cut it out and mail that instead. I think of all the things fans could mail to BioWare, that would be the most impactful - especially if it was the fabric patch from the CE. Nothing says you're upset like sending in a letter of disappointment and something that you bought from them - something that could potentially mean a great deal to a lot of people. I have my own N7 patch sitting on my desk next to my Gears of War 3 CE stuff, but I'll tell you right now that it's getting mailed. 

Anybody else think that's a good idea? I know it's been mentioned before (like, twice now) but it never seems to make any headway. I really, really think this would have am impact, though - it would only cost you a postage stamp.


I think it's a very good idea, because unless the ending is fixed, I can't stand looking at anything that reminds me of me3, and the N7-Logo was with Shepard, was with us from the beginning. It has strong symbolic value.

 
Okay, good, there you go. Come on guys, N7 PATCHES! If we can get everyone to do this, it'll be a good thing!


It's a very "The Four Feathers" type of  thing. It'd be pretty cool to do.

#5735
Dranume

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supermaan wrote...

Dranume wrote...

Supermann
"Video games are an item that we purchase, a product. As a consumer buying a product I have the right to receive what I pay for based on how it's represented by the manufacturer (advertisement, etc.) and being free of manufacturing defects. As far as video games being art...you could say that housing contracters are artists as well, in that they also create (an interpretation of their vision). They "advertise" that house and make claims as to everything it comes with and can do. If that house fails to meet any of those claims through misrepresentation or manufacturing defects, you have the right to challenge it...but nobody will tell you that you're incorrectly acting entitled because this house is art. Point is, anything that could be considered art or artistic expression becomes a product once it is sold, and as a product is subject to customer approval."

I like what this guy says. this is a good point and one that should not be overlooked.


Thanks Dranume. I just felt the need to make this particular point for obvious reasons.


Np man, I honestly think its a valid point and often overlooked.

#5736
The Almighty Ali

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Agamemnon2589 wrote...
Okay, good, there you go. Come on guys, N7 PATCHES! If we can get everyone to do this, it'll be a good thing!

Maybe we can mass produce these if we ask her nicely?

http://browse.devian...e line#/d4t5kx5

Doubt we have the time though but it's a nifty thought.:lol:

#5737
katness

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I just got home from work, so I'm reporting in :). Still, holding the line.

#5738
Vap0ur_Snake

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@murvell88

But what I mentioned about they could have used the ending as a distraction. Whoever it is that puts these things into play would have paid of EA to do it.

Anyway, like I said, just a theory, I have many. It's just one thing I don't think anyone had mentioned yet so I thought I'd see what people thought and more importantly I want someone from EA to read it as its what I do with a lot of my time prior to this movement.

Thanks for your insight though bro.

#5739
Kokobware

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Carnage752 wrote...

I realize they will always slander us. But when they slandered the charity movement, most of the people broke through the propaganda and realized we donate alot of money to children.

But when they slandered the FTC incident, the people thought that we were just whiny fanboys. They would have to have a deep understanding for what happened for them to ever have a positive or even neutral opinion of it. Most of them won't, I can guarantee it.

We have to make Bioware WORK to make us look bad. If we just do stupid and easily twisted things like the FTC incident, they will fool the public. We need the public.


I completely understand why you'd be upset about the FTC thing, but man, you need to let it go for now.  By constantly bringing it up like you are, it's going to start to derail the thread.  What I would suggest, since it clearly means a lot to you, would be seeing if you can get Bachuck make a mention of it in the OP.  That way new people coming to the thread will get the right idea, as well as people just looking for quick updates, and we can continue on being more constructive.

Also, I think the N7 Patch idea is great.

#5740
Carnage752

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longtimecoming00 wrote...

Carnage752 wrote...
Heres the difference log.

Bioware sites will always degrade us. The fact we have a bloody charity with 65K dollars for the children got through to the public.

The FTC incident came out, and Bioware sites did the usual slandering. And the public bought it. They didn't see us as a civil, peaceful movement or a movement with 65K donated to charity.

They saw us as whiny fanboys.


Actually, they never saw you as a peaceful movement.  Rather, they thought you were all self-entitled brats who took a charity hostage and hid behind it to advance you childish agenda.  It might be harsh to hear, but that's what they thought.

Actually, no. I've talked to alot of people about this BEFORE the FTC incident. They thought we were pretty noble.

#5741
Zero.Gee

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shygravel wrote...

I just sent marshkoala a PM about this. I also think it's a great idea, with the print out being a good alternative for those who didn't order the physical CE.

But organization is important -- I suggested perhaps getting in contact with whoever started the Retake Mass Effect facebook page to add it as part of the 'campaign' there? Grassroot causes like this benefit from being as organized as possible and it'll be helpful to have a centre point for people to find the correct address (corporate, nothing addressed to any one individual, again) and suggestions as you listed: The CE N7 patch itself or a cut-out, etc. Along with a politely worded letter expressing your concerns/etc.

Does anyone know the best way to contact whomever started the Facebook page/Child's Play drive?


Speaking of which, do we know if the person running the facebook page is on the BSN/Forums somewhere? Knowing that persons name here would prolly be of use. Easier to contact them here than on facebook imo.

#5742
Kinoru

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Deathfromabo wrote...


A few posts back some one suggested mailing in the N7 badges that came with Collectors Editions (correct me if im wrong) of the game. A great idea i might add, if i had purchased the Collectors Edition i would be shipping it straight back right about now.


But I've gotten attached to the velcro goodness of the badge... But if it helps the cause I might actually send the silly thing...

Hold the Line

#5743
wepeel_

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Becker89 wrote...

Hello everyone, a friend of mine introduced this thread to me today. I'm new to the fight, but if you'll have me I'd be honored to hold the line with you all.


Welcome, glad to have you. And nicely done by your friend.

#5744
longtimecoming00

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Carnage752 wrote...
Actually, no. I've talked to alot of people about this BEFORE the FTC incident. They thought we were pretty noble.


And what do they think of you now?

#5745
wheelierdan

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saw this after clicking an above link, a strange mixture of cute and disturbing

http://agregor.devia...wards-189455220

lets keep it civil and hold the line.

#5746
Carnage752

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longtimecoming00 wrote...

Carnage752 wrote...
Actually, no. I've talked to alot of people about this BEFORE the FTC incident. They thought we were pretty noble.


And what do they think of you now?

The people who didn't know much? Alot less receptive. The people who understood? Same as ever.

#5747
maki0129

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longtimecoming00 wrote...

Actually, they never saw you as a peaceful movement.  Rather, they thought you were all self-entitled brats who took a charity hostage and hid behind it to advance your childish agenda.  It might be harsh to hear, but that's what they thought.


We held the charity hostage by giving money to it?

Hey, Retake members, would you mind holding me hostage too?

#5748
Kinoru

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The Almighty Ali wrote...

Agamemnon2589 wrote...
Okay, good, there you go. Come on guys, N7 PATCHES! If we can get everyone to do this, it'll be a good thing!

Maybe we can mass produce these if we ask her nicely?

http://browse.devian...e line#/d4t5kx5

Doubt we have the time though but it's a nifty thought.:lol:


Wow those are pretty good. Wish I had some funds to spare for that.
Hold the Line.

#5749
Chrisimo

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I just posted this in the thread from Chris Priestly about the endings.

To the people who dislike the endings:

Please stop posting positive points about the game in this thread. There are other threads for that purpose.

The purpose of this thread is to create positive associations with the endings. Even if you express your dislike with the endings you will still create some positive associations by praising the rest of the game. This is how our subconscious mind works.

If Bioware wants to hear positive opinions about the game then they should create a thread titled "What did you like about ME3?" and not "On the Mass Effect 3 endings. Yes, we are listening. "

If you LIKED the endings you can disregard this of course.


I think we need to address these PR actions constantly and remind people that they are hurting themselves if they fall for that (those that didn't like the endings)

#5750
BostonVamp

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Salyut wrote...

BostonVamp wrote...

Suggestion: I've seen some great comments on articles that have misquoted or misunderstood the Take Back ME movement; bascially that players want a "happy ending." Would it be possible for someone to succinctly write a response that summarizes the issues, post it on the Facebook page and then use that as a response to those writers who have misquoted the rationale of the movement? If this has already happened, my apologies. I don't Facebook. ;)


As far as I know our mission statement has been made very clear on both Facebook and other sites. I'm afraid most people are simply unwilling to actually read up on the issue before commenting. You don't want to know how many "I haven't reached the endings yet but I'm sure they're just whining" posts I've seen on those articles.

They keep talking about gamer entitlement or fan entitlement, forgetting that we're paying customers. I guess customer entitlement isn't catchy enough.


I'm sorry - I guess I didn't make my point. If there is such a statement out there, then encourage people to use that statement when responding to media articles that miss the point. It would be a consistent and concise way to get across the same 4 or 5 points; i.e. it's not about a "happy ending" or it's about holding a company responsible for quality and marketing of a product that didn't live up to either in regards to the PR campaign on the ending.