MeldarthX wrote...
Snip
ATGhunter - what's your take on Amazon now taking back opened games - Best buy has........and EA's own Origin has Refunded someone now on ME3?
Here's Amazon's posted return policy:
"Software titles purchased from Amazon.com are easily returned to Amazon.com and most sellers within 30 days of receipt of shipment.
These items must be unopened and still in their plastic wrap."
Not a marketing person but everything I've read today confirms this does seem to be a diversion from standard return procedure for Amazon (I suspect the other sites mentioned as well). Here's what I wrote this morning:
"...if the Amazon thing turns out to be outside of their normal return policy, I suspect someone in
their (Amazon’s) PR department saw a way to get some free publicity out of the current Bioware/EA dustup. Amazon knows many people are probably holding onto their games until Bioware charts a course publically, so the financial risk of mass returns is low but they get to claim the role of benevolent merchant by offering returns. Pretty much a win/win for them."
But the addition of other major vendors leads to some much more esoteric speculation if these returns are also outside of those distributor's norms.
First, h
as EA authorized distributors to refund this product with an understanding that EA will ultimate remit the unit cost to those distributors?
It's an unusual notion and given that even if EA reimburses the distributor for cost, the distributor is still out its profit (markup), whereas if they gave you in-store credit, a distributor looses nothing.
Second, there is the possibility that businesses are sensing there is some
very unhealthy tension between this product and some indeterminate amount of customers and they want no part of it. Remember, Best Buy, Amazon, etc. are businesses as well and they will ultimately do what is best for their own bottom line. Origin conversely could be operating under direction to simply do anything to try and calm upset EA customers.
Honestly, though, this is less of a PR questions and one for any sales/marketing people we might have here, so I'm speculating as much as everyone else. But there's my two cents.
It’s really interesting though!
Stay strong, stay civil, stay passionate and use your voice no matter what side you stand for!