spacefiddle wrote...
jarrettwold wrote...
Except when his broad generalizations of what a PR strategy includes, are just wrong. Mischaracterazations of Bioware's intent and how they're handling this are fundamentally incorrect.
...
I've spent quality time in the past reading research papers, books and a variety of other things. Dissecting failure of companies in customer service. So far, they're doing everything RIGHT. They're soliciting feedback, not clamping down on their forums, social networking or even their employees.
...
I will of course immediately be labeled as a corporate drone, a plant. Some conspiracy driven thing straight out of the X-Files. But, I'm not. After looking at just about everything PR that they're doing, atg is just fundamentally wrong.
Interesting.
1) You attack someone's broad generalizations with a broad generalization, with no supporting facts or evidence. You say he has Bioware's intent "fundamentally incorrect." Do you assert that you have a personal insight into Bioware's intent? How? What is it?
2) You present a list of quick qualifications which you load with slanted language - quality times, dissecting failures! - which again have no meat to them. They are basically "look kid, I'm an expert: trust me."
Even better, atg has explained - and I think many of us are already quite aware - how "listening" is really used to stall for time. Closing threads left and right is inflammatory; you'd have to be *really* incompetent to respond this way. No, you take criticism of the response, repeat it, and add "this is doing everything right!" to it. Very GoodSpeak of you.
3) You immediately deflect any potential criticism with a classic "Of course, if you disagree with me you must be calling me a drone or a plant," and equate any doubt in your dogma as being equivalent to some nutjob X-Files conspiracist.
You're doing everything you accuse atg of doing, except with less content. You ask us to "examine his statements with a critical eye," but preemptively ridicule critical examination of yourself as being "some conspiracy thing from the X-files."
I call shenanigans.
I'm one of nature's sceptics, and say that you should never trust
anyone's word without evidence backing it up. And that's sort of the point, here: everything atg has said is checkable and
can be cross-referenced to verify that the guy does actually know of what he speaks.
His insight has definitely helped, no doubt about that, and he
did help remind us to keep our heads, 'cos let's face it, I think most of us were, at the very least, a tiny bit raging. Emotions were running high, there, a nice way of putting it.
TL;DR - what spacefiddle said... lol
Also, still holding the line. Thought I'd mention that.
EDIT: To remove the dude I used before atg said he's not a dude... my bad! lol
Modifié par johnbonhamatron, 21 mars 2012 - 06:15 .