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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#7876
DuneMuadDib

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Lil One wrote...

Regarding "vocal minority", many people, me included, have stepped out from being silent lurkers to actually coming forth, all due to this issue. At first I thought it was just me, but then I realised (searching the net before here) that I was far from alone, and so I stepped up here.


I'm there with you.  This issue brought me from the 90% to the 9%.  If nothing else, I'm thankful for the chance to discuss some of this with Jessica on twitter and now here.  I question if I would have met the same outreach from another company.  

#7877
Thore2k10

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yes, thanks for giving us any response at all, i was afraid there would be silence for the next 2 weeks!

#7878
Nadtsat

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Post manipulation error, sorry.

Modifié par Nadtsat, 21 mars 2012 - 10:11 .


#7879
ReavousX

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Harbing3r wrote...

RobinEJ wrote...

@Jessica
Sorry, but you should understand us - we have no official information from Bioware, no response to our demands, so we are analyzing what we have and speculating..


Words like 'demand' etc are not doing us any favours. C'mon all, we have a Bioware rep (in whatever capacity - official or not) actively engaging with us. Lets keep it civil and drop the hostility. Best foot forward and all that :)


Well let's be real here, the word "demand" is simply the term groups and movements use to say "what we want".  It shouldn't instantly be regarded in a negative light. 

#7880
MDT1

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Livein wrote...

I'm sorry, but I'm not buying this Jess. Majority people who liked ending are sitting silent? Seriously? EA/BW is all about money, if we were just a vocal minority as many media tries to present us, we wouldn't even have this conversation.

Major sites (like IGN-orance) are worried to post poll about endings. I mean how stupid Colin M. must feel when their own poll of FB page showed him wrong. Only mainstream site that had a guts to ask people straight what they feel about this on frontpage was german Gamestar, and guess what, numbers are overwhelmy on our side.

That is why EA/BW said that all options are on the table. Not because they respect 'vocal minority' .


I think you get her wrong.
Its just a fact that the part of the fanbase that gets vocal (may they be pro or contra) is in the minority compared to those who do nothing.
Maybe those who don't like the ending are the overall majority. But stoll 80% of the fans wont talk about it and stay silent.

#7881
Nithe

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Nefelius wrote...

Sorry but i don't buy all this.
What i see now - people are getting distracted from the REAL issue, and start praising Jessica just for being paid attention to.
That's more that suspicious, sorry.


Don't confuse worship with gratitude.

However, as they say, hold the line.

#7882
Nadtsat

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I don't think any of us has been openly aggressive. Maybe very few were showing that they were a bit on edge. But what's remarkable it's that our peer-pressure for politeness is extremely effective.

Keep Calm, Stay Civil

Modifié par Nadtsat, 21 mars 2012 - 10:11 .


#7883
EsterCloat

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@Jessica Merizan: You took the time to write up a very long post making your viewpoint heard and I respect you for that, even more so in light of several factors that would have turned you off of doing so in the first place. Many would have preferred to not engage in such a direct manner but you doing so shows that you are willing to try to give the community some interaction rather than letting us fumble in the dark.

While you may not personally agree with our end goal here at Retake, I respect your right to disagree. I hope this situation is resolved in a satisfactory manner for both sides.

#7884
Jessica Merizan

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Livein wrote...

I'm sorry, but I'm not buying this Jess. Majority people who liked ending are sitting silent? Seriously? EA/BW is all about money, if we were just a vocal minority as many media tries to present us, we wouldn't even have this conversation.

Major sites (like IGN-orance) are worried to post poll about endings. I mean how stupid Colin M. must feel when their own poll of FB page showed him wrong. Only mainstream site that had a guts to ask people straight what they feel about this on frontpage was german Gamestar, and guess what, numbers are overwhelmy on our side.

That is why EA/BW said that all options are on the table. Not because they respect 'vocal minority' .


That is absolutely not what I said. Please read it again. And when you said "that's why EA/BW said that all options..." who do you think wrote that? I did. 

Read my message again.

#7885
cutegigi

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please forgive me for asking a very naive question, but can please someone explain to me why there are logistics that need to be involved when we are only talking about an answer to a question ??

Modifié par cutegigi, 21 mars 2012 - 10:14 .


#7886
lanep25

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Jessica Merizan wrote...

cApAc aMaRu wrote...

Jessica Merizan wrote...

But this BioWare PR damage control stuff is ridiculous. How can we expect to have a conversation about this when people are slinging around jargon that frankly none of our PR professionals have ever even heard of. You're making yourselves paranoid and rejecting anything we have to say. It's one thing to be skeptical (as a consumer, it's smart to be an informed buyer) but it's another thing to lead yourself to believe that someone is actively trying to pull the wool over your eyes.

And any PR person would tell you this entire post is a mistake to write and publish.


So PR doesn't know their jobs, but don't want you talking to the community. No wool huh?


And this my friends is the best example of what I was describing in my post. Not interested in debating but I couldn't have made up a better case study for my words getting picked apart and twisted in a manner that I did not intend.


Oh capac amaru....  Jessica, most of us are just seeking for answers and updates on this whole controversy. While you may not necessarily agree with our stance, most of us do want a civil resolution. Thanks for talking to us here.

#7887
wolfeye7

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Nefelius wrote...

Sorry but i don't buy all this.
What i see now - people are getting distracted from the REAL issue, and start praising Jessica just for being paid attention to.
That's more that suspicious, sorry.


It's alright to be suspicious, but we are not forgetting the main goal. We are simply showing we understand their point of view (as they should understand ours) and being civil and mannered when we actually get any response from Bioware.

Hold the line brother (with civility)

#7888
Ghettohawk25

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@jessica

thank you for engagin this community. I'd just like to say that i havent seen to many posts from the inside. I know it must be hard to sift through actual debate and members that are just angry.

While I am very unpleased with the ending, I understand that some of the fans enjoyed what we have already. To that i say great, the series concluded in a satisfying way for them.

This is all the other fans want too. While Bioware migh not be able to please every member, I can only hope something can eventually be done to have the mass of your customers be satisfied with the ending.

Please encourage your co-workers to look at a lot of the constructive dialogs on thease boards. There are a lot of them. You aren't the only person felling stressed or losing sleep.

Again, thank you for engaging.

#7889
Reptilian Rob

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Jessica Merizan wrote...

Livein wrote...

I'm sorry, but I'm not buying this Jess. Majority people who liked ending are sitting silent? Seriously? EA/BW is all about money, if we were just a vocal minority as many media tries to present us, we wouldn't even have this conversation.

Major sites (like IGN-orance) are worried to post poll about endings. I mean how stupid Colin M. must feel when their own poll of FB page showed him wrong. Only mainstream site that had a guts to ask people straight what they feel about this on frontpage was german Gamestar, and guess what, numbers are overwhelmy on our side.

That is why EA/BW said that all options are on the table. Not because they respect 'vocal minority' .


That is absolutely not what I said. Please read it again. And when you said "that's why EA/BW said that all options..." who do you think wrote that? I did. 

Read my message again.

I have to agree with Jessica here, she didn't say that at all. As much as we like to lash out and are upset, we still have to remember to take the time and read what is said in a logical light.

#7890
Nithe

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cutegigi wrote...

please forgive me for asking a very naive question, but can please someone explain to me why there are logistics that need to be involved when we are only talking an answer to a question ??


Tis' a fair question, I will admit.

#7891
Thermorium

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Livein wrote...

I'm sorry, but I'm not buying this Jess. Majority people who liked ending are sitting silent? Seriously? EA/BW is all about money, if we were just a vocal minority as many media tries to present us, we wouldn't even have this conversation.

Major sites (like IGN-orance) are worried to post poll about endings. I mean how stupid Colin M. must feel when their own poll of FB page showed him wrong. Only mainstream site that had a guts to ask people straight what they feel about this on frontpage was german Gamestar, and guess what, numbers are overwhelmy on our side.

That is why EA/BW said that all options are on the table. Not because they respect 'vocal minority' .


Well, in defense of what Jessica said. It's true that most people on any subject rather stay silent than get vocal about it. It's just the way it is. And i truely believe that most people who were content with the ending of Mass Effect 3 wouldn't bother going on the BSN to post how amazing it was. Again, that's just the way it works. We (human beings) rather complain about things than give compliments on how well things worked out.

And i don't think the group that disliked the ending is a minority, however the ones investing time in talking on the forums about it probably are a minority that represents the group that is dissatisfied with the ending. People are just lazy or don't have the time to get actively involved in these kinds of things

#7892
Raven4030-2

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Yah, I'll admit one thing that was kind of off putting for me was the paranoia.

And thank you very much for your time Ms (Mrs?) Merizan, it can be hard for some of us to remember that behind the corporate logos are human beings, many of whom are passionate about their work and the rest just want to get through the day with as little stress as possible.

Oh, and note to the paranoid: no matter how bad you think Bioware/EA might be I sincerely doubt they'd have somebody act as a mouthpiece at 3 in the morning.

EDIT:
Oh, and that stuff about a vocal minority is a very real phenomenon in social networking. Granted MY source came from a Cracked article, but still, it's definently not something recently invented.

Modifié par Raven4030-2, 21 mars 2012 - 10:16 .


#7893
ReavousX

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Nefelius wrote...

Sorry but i don't buy all this.
What i see now - people are getting distracted from the REAL issue, and start praising Jessica just for being paid attention to.
That's more that suspicious, sorry.


Yes, we're all one track minded buffoons who can't have a discussion with a representative of Bioware without forgetting that the endings were horrible.  You don't just shut down the line of communication in a situation like this.  No one is fawning over a rep being in here, in fact, a few people are trying to have legitimate discussions.  

Others are flaming her because, you know, that's how we get taken seriously.  

#7894
Harbing3r

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Nefelius wrote...

Sorry but i don't buy all this.
What i see now - people are getting distracted from the REAL issue, and start praising Jessica just for being paid attention to.
That's more that suspicious, sorry.


The REAL issue is that we all want a better, clearer ending for Mass Effect 3 and we're not going away until we do.... But there's no reason to be hostile, rude, unpleasant etc while we wait.

#7895
Jessica Merizan

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EsterCloat wrote...

While you may not personally agree with our end goal here at Retake, I respect your right to disagree. I hope this situation is resolved in a satisfactory manner for both sides.


Maybe someday I can have an open and honest discussion about my personal feelings regarding the ending and the controversy that arose out of it. I can't at this point because someone will call it a "BioWare statement" or somehow affiliate me with the company. 

However, just know that like any person advocating for a group, my personal opinion doesn't dictate how I represent the community. I rely on measurable metrics, community sentiment, and yes sometimes old fashioned anthropology. But I'm always your advocate. 

#7896
DuneMuadDib

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Nefelius wrote...

Sorry but i don't buy all this.
What i see now - people are getting distracted from the REAL issue, and start praising Jessica just for being paid attention to.
That's more that suspicious, sorry.


Being appreciative of Jessica's time is mutually exclusive from dissatisfaction with a substandard ending.

#7897
hangmans tree

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hangmans tree wrote...

I would like to urge you to check global achivements on your stem accounts if you have them.

Some time ago I raised a question (topic) 'Do we want long games?'. Statistics show that the percentage of gamers finishing any game(s) is really low (maybe 30% at best). I suppose the same goes for ME3. I think its really hard to evaluate how many will finish ME3, but of those who would - how many of them liked the ending? It may turn out that people who dont like the ending are in majority.

To sum it up, the evaluation may or may not be what you think it is. BW says X% havent finished the game yet. I ask how many Y% will never finish it? So if there are, say, 30% gamers dissatisfied with the ending and 50% will never finish ME3 - it turns out 60% of gamers didnt like what they got...

Numbers are a placeholder to illustrate the idea mind you.

I think I need to repost myself, Jessica managed to drown my raised point, but its tied now even moreso in light of her reply...

#7898
Hendrik.III

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With all due respect, but BioWare/EA did kinda bring this upon themselves. I am not an angry consumer, but I can understand people looking for shreds of evidence and losing their patience. Hell, this is the internet, how did they think people would react?

#7899
Nithe

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Raven4030-2 wrote...

*snip*

Oh, and note to the paranoid: no matter how bad you think Bioware/EA might be I sincerely doubt they'd have somebody act as a mouthpiece at 3 in the morning.


Why am I still awake - guh.

#7900
Nadtsat

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Nithe wrote...

cutegigi wrote...

please forgive me for asking a very naive question, but can please someone explain to me why there are logistics that need to be involved when we are only talking an answer to a question ??


Tis' a fair question, I will admit.


Yes, one I wouldn't mind having an answer for.
But sometimes, I think one must resort to "42"