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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#7976
lanep25

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cApAc aMaRu wrote...

lanep25 wrote...

cApAc aMaRu wrote...

What do you fail ending guys think of my fail face import banner?


It's an unfortunate technical problem that hopefully with be solved. But I sincerely feel there's bigger problems on the table that need to be resolved.


Really? Because I haven't played the game at all, and I won't, without my Shepard. Not being able to play a game that I bought as INTENDED AND ADVERTISED is a little more pressing for me than the ending.


Then create a new topic forum addressing the issue in an attempt to get it solved. Or contact support for that. I'm sure they will try to help you; may not succeed. If it doesn't at least you tried, right? So pat yourself on the back.

Meanwhile, the current topic of discussion here is PR damage control to the controvery that the endings created, so we're discussing that. Completely different from the topic you want to discuss.

#7977
Nithe

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Jessica Merizan wrote...

I'm a dummy. Left my laptop charger at work so I wouldn't be tempted to you know work at home, so now my computer just died write as I was finishing a reply. Writing on my phone. I guess that means it's time to go to sleep :)


Sleep well, you've earned it.

Be well my community friends. I will continue lurking but I imagine this thread will have shifted to other things by the time I wake up.


I have a feeling this is the only thing we're going to be talking about tomorrow, actually. :lol:

#7978
Salyut

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ajunta_ wrote...

Lil One wrote...

Regarding "vocal minority", many people, me included, have stepped out from being silent lurkers to actually coming forth, all due to this issue. At first I thought it was just me, but then I realised (searching the net before here) that I was far from alone, and so I stepped up here.

Same here. I was always a silent lurker. Didn't like the ending of DA2, but it didn't outrage me so I would register at BSN and start posting. And I think there many of us - those who moved from "90%" to the "9%" category.


The same goes for me. I believe I only posted on this board once before this whole ending fiasco.

I would also like to say that I don't believe any of us is picking every BioWare comment apart like this out of malice. We're simply a bit desperate for news.
It doesn't help that we don't have any knowledge of when we'll receive a definite statement. I fully understand why giving us an exact date is still impossible at the moment, but I wish we would at least know the time-scale we're talking about. Days? Weeks? Months?

Anyway, I'm very grateful that Jessica has taken the time to respond to us as best as she can right now.

#7979
Jessica Merizan

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PS I'm glad to hear so many people who are moving from the 90 to the 9. Will check BSN registrations and our Facebook PTAT :)

Nite 4 realzzz

#7980
ReavousX

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Nithe wrote...

@ReavousX: Both of your points are valid, but I don't see a good alternative. =/


I don't either.  Things will play out however they play out.  I try to bring a balance when things get a little too wacky, or a little too aggressive.  That doesn't always make me popular. 

I'm certainly interested to hear more people's take on this early morning surprise.  Regardless of what the consensus is, it's important that everyone remain civil.  There's no benefit to attacking a Bioware rep and forcing the line of communication closed, regardless of what you believe their intentions may be.  

(Pro tip: If their ultimate goal was to "sedate" the movement, we'd have a lot more of these encounters, and a lot more vague hints.  You don't decide to add a DLC ending to a AAA title in a two week period.)

#7981
Thermorium

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RagingCeltik wrote...

Thermorium wrote...

RagingCeltik wrote...

Thermorium wrote...

By no means an expert on this, but i think that we're not just talking about "an answer to a question" here. 
If this is to be handled correctly, than things need to be done correctly. How do you make sure things are handled correctly? You plan meetings, and start talking. And you need to do lots of talking and plan lots of meeting to make sure this is resolved in a satisfactory way for the majority of people involved. EA needs to be ok with it, bioware need to be ok with it, the fans who disliked the ending have to like it, and you don't want to disenfranchise people who liked the ending.

Just think about it for a bit, it takes a lot more effort than you'd think on first glance.


I don't care if I like the endings, I just want to be able to respect them.   Right now the endings are like that 50 year old bar fly you woke up next to in the morning after too many concrete mixers.   You just want to forget it ever happened...:huh:


Perhaps "like" wasn't the word i should've used. But still, anything other than dislike would be better. However, they have to please many different people, and that's going to be hard.


That's true.   You're never going to be able to please everyone.   But I don't think it's the content of the endings so much as the lack of content.   I think this whole movement might not have gotten as much steam as it did if the endings just took more care to explain the aftermath of the crucible, to give actual resolution to the characters that we spent 90+ hours with and the state of the galaxy as we left it.   As I say in my mission statement about this whole thing, I don't what to tell Bioware how to end it, they just need to actually end it well.  A space epic is not the place to get artsy and vague with the finale.


And that is indeed what we are trying to accomplish here. But remember, our strongest weapons are staying civil, staying patient (this one gets overlooked a lot) and staying active on the forums, twitter and facebook to keep making our opinions be heard (and i mean this for both sides).

Just make sure we all don't expect this ending to be fixed within a week. This is going to take time and we'll need to settle in for the long haul if we want to make a difference.

#7982
Gtacatalina

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I've never posted so much on this forum either untill this ending disappointment.

Hold the line

#7983
Zen81

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Thrawn81 wrote...

I´am sorry to sound angry or something, a simble yes or no is what i´ve ask for!
But nwm i see the forum is burning atm so take your time!


I think that the combination of exclamation and question marks didn't quite help you in your post. ;) Plus, as Phoenix NL noted the boards are moving pretty fast at the moment. But please also keep in mind that there is a 6 hour time difference between our European locations and Edmonton, so it's almost 5 AM where Jessica is at. And she needs to get her rest as well. ;)

#7984
cApAc aMaRu

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lanep25 wrote...

cApAc aMaRu wrote...

lanep25 wrote...

cApAc aMaRu wrote...

What do you fail ending guys think of my fail face import banner?


It's an unfortunate technical problem that hopefully with be solved. But I sincerely feel there's bigger problems on the table that need to be resolved.


Really? Because I haven't played the game at all, and I won't, without my Shepard. Not being able to play a game that I bought as INTENDED AND ADVERTISED is a little more pressing for me than the ending.


Then create a new topic forum addressing the issue in an attempt to get it solved. Or contact support for that. I'm sure they will try to help you; may not succeed. If it doesn't at least you tried, right? So pat yourself on the back.

Meanwhile, the current topic of discussion here is PR damage control to the controvery that the endings created, so we're discussing that. Completely different from the topic you want to discuss.


I think you may have some entitlement issues. How do you think I feel, not only for buying a game for twice as much as you did because I live in Australia, being unable to play the game with a Shepard I've known for years, getting nowhere with customer support or the 200 page long thread on the face import issue, being unable to avoid spoilers because they are plastered all over the internet, and knowing before I even play that the writing on Mass Effect 3 is not just worse than I expected, but an abomination of nature?

You could teach Bioware and EA lessons in condescension.

#7985
Skybree

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Remain Civil? we all know there is a problem with the ending ... thats why we are here. I have issue's with the "no reply BS" we are getting ... I'm not parnoid, im just sick of waiting for offical word from BW.

How much time do BW need to say "yeah, theres a problem ... we are A) going to fix it, might take some time, but yeah, we'll fix it ... or B) sorry Chump, we have you Money ... so long.

I wont speak for anyone else ... but for me (and just me) when I Hear a Rep from BW say ... we are looking into this, we are listeing , we are taking stock, I have Excell sheats ... is just all PR Bulls**t trying to blunt or deflect the real issues.

Biowear need to release a statement now or soon!!

Holding the f'ken line still - Kia Kaha!!

#7986
Nithe

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ReavousX wrote...

I don't either.  Things will play out however they play out.  I try to bring a balance when things get a little too wacky, or a little too aggressive.  That doesn't always make me popular. 

I'm certainly interested to hear more people's take on this early morning surprise.  Regardless of what the consensus is, it's important that everyone remain civil.  There's no benefit to attacking a Bioware rep and forcing the line of communication closed, regardless of what you believe their intentions may be.  

(Pro tip: If their ultimate goal was to "sedate" the movement, we'd have a lot more of these encounters, and a lot more vague hints.  You don't decide to add a DLC ending to a AAA title in a two week period.)


Again, I agree. And I sympathize, I try to bring a cool head to the table and for the record, I'm not convinced that there is anything to the sedate theory... I merely was admiting it was a possibilty... perhaps I was doing a little sedating of my own.

#7987
ReavousX

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Nithe wrote...

I have a feeling this is the only thing we're going to be talking about tomorrow, actually. :lol:


You may be right, really.  Depends on if the gaming media gives us something to chew on, or we have some sort of FTC complaint moment again.

#7988
Machazareel

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I may be completely off my rocker, but wouldn't an extremely effective method of gathering metrics to find out how many people like/dislike the endings be to simply patch the question into the game itself and have it present itself upon completion of the campaign or upon startup for accounts that have already completed it?

#7989
ReavousX

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Skybree wrote...

Remain Civil? we all know there is a problem with the ending ... thats why we are here. I have issue's with the "no reply BS" we are getting ... I'm not parnoid, im just sick of waiting for offical word from BW.

How much time do BW need to say "yeah, theres a problem ... we are A) going to fix it, might take some time, but yeah, we'll fix it ... or B) sorry Chump, we have you Money ... so long.

I wont speak for anyone else ... but for me (and just me) when I Hear a Rep from BW say ... we are looking into this, we are listeing , we are taking stock, I have Excell sheats ... is just all PR Bulls**t trying to blunt or deflect the real issues.

Biowear need to release a statement now or soon!!

Holding the f'ken line still - Kia Kaha!!


You're severely underestimating how long it would take for Bioware/EA to come to a decision on ending DLC.  This isn't just a small decision, this could very well be something that wasn't even on their radar.  Not to mention they have to make sure whatever they come up with is enough to quell the storm.  That's not a two week process.  At all.  

#7990
Mavaras

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Thanks for posting and being so personable Jessica.

I believe a lot of what you say is commendable, but I think we will have to live to disagree on some points. It is obvious that you are a very bright, well-spoken, and charismatic. From reading your comments I know you're also well educated. However, I do believe critically looking at PR practices is an important endeavor. I know you were only raising concern as to the degree we participate in this practice, and simply stating the self-defeating aspect of being paranoid.

My issue becomes this; the subjectivity involved with labeling somebody or a thought as being paranoid. We should all be prone to scrutiny, but how do we draw the line between giving charity to opposing arguments, while retaining a critical eye? Depending on our varying degrees of trust and values, doesn't this become a little less clear? At the very least, erring on the side of scrutiny assures we discuss the possibilities of such PR strategies, while erring on the side of charity damages our viability in this dialogue.

I feel like it should be stated again; this scrutiny should always remain civil (after all, logical thoughts shouldn't be burdened with ad hominem if they are to be taken seriously).

I would like to supplement this with a question. Should ATGhunter be considered paranoid? I, like you, have a heavy background in statistics. The only thing I could bring to the table as an expert is the use of statistics in the social sciences. With this expertise, I feel comfortable contributing on matters regarding the proper application of statistics, as from your response, I assume you do as well. ATGhunter has a background in PR. With those values, he tackles the issue through the lens of somebody with a certain expertise. Not to mention, he also seems to have a commendable demeanor. He seems to be advocating a high level of respect and professionalism in both his analysis and discussion. How do we decide if he is paranoid or not? And if we were to substantiate that he was paranoid, couldn't it be possible he errs on the side of paranoia because of past unpleasant experiences in this type of relationship?

Don't get me wrong, I'm not trying to rabble rouse. I just think we have to be careful about being dismissive to somebody with justified--at least to the extent the individual can support their reasons with logic-- opinions and views. To clarify, I am not accusing you of doing this, only suggesting that deciding what is and isn't paranoid to be a highly subjective process. Not to mention, the question of whether or not being paranoid is somehow damning considering the circumstances pertaining to the individual accused.

Modifié par Mavaras, 21 mars 2012 - 11:11 .


#7991
cApAc aMaRu

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Machazareel wrote...

I may be completely off my rocker, but wouldn't an extremely effective method of gathering metrics to find out how many people like/dislike the endings be to simply patch the question into the game itself and have it present itself upon completion of the campaign or upon startup for accounts that have already completed it?


Whatever they do will not have any options that imply that there was anything wrong with Mass Effect 3, so no, we won't be seeing anything of this nature.

#7992
GizmoKodiak

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You know, I'm still unhappy with with the endings. But I'm starting to get happier about Bioware again. They do still talk to us, and I'm damn sure they're listening and even considering things. That is ALOT. I will still hold the line. But I'm sure this will all end on a happy note. (no pun intended) ;)

#7993
tettenjager

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Nachtdämmerung wrote...

ajunta_ wrote...

Lil One wrote...

Regarding "vocal minority", many people, me included, have stepped out from being silent lurkers to actually coming forth, all due to this issue. At first I thought it was just me, but then I realised (searching the net before here) that I was far from alone, and so I stepped up here.

Same here. I was always a silent lurker. Didn't like the ending of DA2, but it didn't outrage me so I would register at BSN and start posting. And I think there many of us - those who moved from "90%" to the "9%" category.


Me too

another one here :)

#7994
Nithe

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@RavenousX: No kidding. If there is any kind of ending DLC, I expect it to take at least a few months... and that's a liberal estimate.

#7995
Ukjack44

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Morning from the UK, not much news regarding the endings I see. Yet I believe BBC technology has wrote an article on us.

#7996
VAIOMANIAC

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Jessica Merizan wrote...

PS I'm glad to hear so many people who are moving from the 90 to the 9. Will check BSN registrations and our Facebook PTAT :)

Nite 4 realzzz


What ??

#7997
Ukjack44

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Nithe wrote...

@RavenousX: No kidding. If there is any kind of ending DLC, I expect it to take at least a few months... and that's a liberal estimate.


That is if it wasn't planned.

#7998
Nithe

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Ukjack44 wrote...

Morning from the UK, not much news regarding the endings I see. Yet I believe BBC technology has wrote an article on us.


You might want to read this:  http://social.biowar...ex/10084349/313

Our community manager paid us a visit.

Modifié par Nithe, 21 mars 2012 - 11:06 .


#7999
VegaMendoza

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Jessica Merizan wrote...
I use it when thinking about community. Again, it's not a hard scientific rule (nothing in sociology is really) but it's a good thing to keep in mind. 


Well perhaps not in social-anthropology, but us eminently smugger and superior social scientists that deals with sociology and comparative politics will not have it said that we're not being scientific.  

Well, perhaps a tad. Being a fan of qualitative analysis myself, it is safe to say that there's always the line between person opinion and conjecture in comparison to drawing data and making a static postulation abotu something.

#8000
MordiMoro

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VAIOMANIAC wrote...

Jessica Merizan wrote...

PS I'm glad to hear so many people who are moving from the 90 to the 9. Will check BSN registrations and our Facebook PTAT :)

Nite 4 realzzz


What ??


I did not understand... Posted Image