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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#8001
Skybree

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ReavousX wrote...

Skybree wrote...

Remain Civil? we all know there is a problem with the ending ... thats why we are here. I have issue's with the "no reply BS" we are getting ... I'm not parnoid, im just sick of waiting for offical word from BW.

How much time do BW need to say "yeah, theres a problem ... we are A) going to fix it, might take some time, but yeah, we'll fix it ... or B) sorry Chump, we have you Money ... so long.

I wont speak for anyone else ... but for me (and just me) when I Hear a Rep from BW say ... we are looking into this, we are listeing , we are taking stock, I have Excell sheats ... is just all PR Bulls**t trying to blunt or deflect the real issues.

Biowear need to release a statement now or soon!!

Holding the f'ken line still - Kia Kaha!!


You're severely underestimating how long it would take for Bioware/EA to come to a decision on ending DLC.  This isn't just a small decision, this could very well be something that wasn't even on their radar.  Not to mention they have to make sure whatever they come up with is enough to quell the storm.  That's not a two week process.  At all.  


Like i Said -, it may take time ... and im happy with that - i would love DLC for new endings even if it took 6 months (Might even pay for it) - at least i know it would be comming .... its the not knowing part im sick off ...

Kia Kaha !!

#8002
Utopianus

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tettenjager wrote...

Nachtdämmerung wrote...

ajunta_ wrote...

Lil One wrote...

Regarding "vocal minority", many people, me included, have stepped out from being silent lurkers to actually coming forth, all due to this issue. At first I thought it was just me, but then I realised (searching the net before here) that I was far from alone, and so I stepped up here.

Same here. I was always a silent lurker. Didn't like the ending of DA2, but it didn't outrage me so I would register at BSN and start posting. And I think there many of us - those who moved from "90%" to the "9%" category.


Me too

another one here :)







Guess that includes me

#8003
Zero.Gee

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Unless its absolutely necessary, it would prolly be best to keep the quote pyramids to a minimum.

#8004
Zemore

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the problem i find with Returning the game is that ... i enjoyed mass effect all 3 so very much its only 10 minutes of that overall flawless experience that sours it. Its kind of like when you find a rogue hair in something delicious Just as your about to finish it ... and with meals usually the last bit is the best part.
I dont want to return the game i dont want to return my N7 patch .... i just want my dinner without someones greasy hair in it.

#8005
rinoe

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atghunter wrote...
...
The worst enemy a man can face is a former friend.

Why? Because it’s personal. At some point, people will no longer care about the deflection-style public overtures to listen by Bioware and faux olive branches. They’ll take their bags (and loyalty) and move on. Does Bioware/EA wish this whole thing would go away? You don’t have to be a PR guy to know the answer to that is of course. Do they want to try and find some way to salvage this disconnect and protect the bottom line? Again, of course.
...



This is the core of my thoughts. I couldn't say it better. I just feel like that.
I'm here, becouse I still have hope that problem will be solved, that they really listened to us, and - that they react. So I don't want them to just listen. I want them to react.

And it is personal for me - the hope I have now, the feeling of happines if I get my better (new, improved, fitting to the serie) ending - or the feeling of betrayal, when I'll get nothing or just excuses.

I will take my bags and move forward - depend on Bioware actions, or lack of them - stay a best friend or furious enemy. It is personal and it will not fade. When my voice will fade here it will mean I will never look at your side Bioware - not even close to forgivness, rather to forget. Becouse it hurt.

I'm tired now. This is a foul game. Decide - want your fan back or not. Time is running out.

I'm holding the line - not buy anything from you until you fix the ending (or announce properly that you will). It's very personal.

Modifié par rinoe, 21 mars 2012 - 11:09 .


#8006
Skybree

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Utopianus wrote...

tettenjager wrote...

Nachtdämmerung wrote...

ajunta_ wrote...

Lil One wrote...

Regarding "vocal minority", many people, me included, have stepped out from being silent lurkers to actually coming forth, all due to this issue. At first I thought it was just me, but then I realised (searching the net before here) that I was far from alone, and so I stepped up here.

Same here. I was always a silent lurker. Didn't like the ending of DA2, but it didn't outrage me so I would register at BSN and start posting. And I think there many of us - those who moved from "90%" to the "9%" category.


Me too

another one here :)







Guess that includes me


BTW me too. thanks to this um .... mess, I've learnt to Twitter, now have a Facebook and respond to threads (even made a post - not the fence kind either).
-  Old dogs can learn new tricks.

Kia Kaha !!

#8007
Allofthem

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Machazareel wrote...

I may be completely off my rocker, but wouldn't an extremely effective method of gathering metrics to find out how many people like/dislike the endings be to simply patch the question into the game itself and have it present itself upon completion of the campaign or upon startup for accounts that have already completed it?


Well yes, but having a survey question after the ending is rather disconnecting from the game (As if anything could be more disconnecting than the ending). After the ending of something you're supposed to be thinking about the events leading up to the end, and possible the events afterwards. To suddenly cut off your train of thought with a "Did you like the ending?" question would end that period of thought abrubtly for some people. Also a lot of people don't think the ending is "that" terrible until they have time to think about the gaping plot holes, the ramifications of Shepard's actions, and the complete lack of closure.

#8008
ZiggyPanda

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I know Jess means well and probably does believe it's all coincidence but there are certain things that just seem more like PR damage control than anything else and the more things follow the pattern the more people believe it.

Take the wierd announcement regarding a DA2 cancellation of an expansion that no-one is even aware existed... Perhaps a coincidence but having Bioware in the headline means more of a chance of that appearing as the most recent news when searching about them. Why else would the news of no news pretty much appear as news on most game sites top news, that just screams distraction technique. It's not like it's that slow a news week.

Perhaps we are overly paranoid, picking apart things in our favour but that is because there hasn't been a good back and forth regarding the issue from developer to fan, it's always a vague statement that doesn't firmly answer any questions and is raddled with 'we are listening', 'we are gathering feedback' etc

We aren't expecting a definate answer about ending DLC to come in the next days or so as these things no doubt take time to plan out and finalize but no detailed post mortem on the current ending or the thought process behind other than 'bittersweet' and 'lots of speculation', which could be a post shorter than alot of other peoples complaints about it, just leads to more and more frustration, negative speculation and theorising. Frankly i would either like a good defence for why the ending works and bioware felt it the right direction to take or admitting it could have been better...that's all, we wanna hear reason, person to person reasoning and understanding.

Modifié par ZiggyPanda, 21 mars 2012 - 11:15 .


#8009
Hcjung10

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Allofthem wrote...

Machazareel wrote...

I may be completely off my rocker, but wouldn't an extremely effective method of gathering metrics to find out how many people like/dislike the endings be to simply patch the question into the game itself and have it present itself upon completion of the campaign or upon startup for accounts that have already completed it?


Well yes, but having a survey question after the ending is rather disconnecting from the game (As if anything could be more disconnecting than the ending). After the ending of something you're supposed to be thinking about the events leading up to the end, and possible the events afterwards. To suddenly cut off your train of thought with a "Did you like the ending?" question would end that period of thought abrubtly for some people. Also a lot of people don't think the ending is "that" terrible until they have time to think about the gaping plot holes, the ramifications of Shepard's actions, and the complete lack of closure.


I was properly offended and thrown out of suspension of disbelief when the game told me to buy DLCs.

#8010
lanep25

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cApAc aMaRu wrote...

lanep25 wrote...

cApAc aMaRu wrote...

lanep25 wrote...

cApAc aMaRu wrote...

What do you fail ending guys think of my fail face import banner?


It's an unfortunate technical problem that hopefully with be solved. But I sincerely feel there's bigger problems on the table that need to be resolved.


Really? Because I haven't played the game at all, and I won't, without my Shepard. Not being able to play a game that I bought as INTENDED AND ADVERTISED is a little more pressing for me than the ending.


Then create a new topic forum addressing the issue in an attempt to get it solved. Or contact support for that. I'm sure they will try to help you; may not succeed. If it doesn't at least you tried, right? So pat yourself on the back.

Meanwhile, the current topic of discussion here is PR damage control to the controvery that the endings created, so we're discussing that. Completely different from the topic you want to discuss.


I think you may have some entitlement issues. How do you think I feel, not only for buying a game for twice as much as you did because I live in Australia, being unable to play the game with a Shepard I've known for years, getting nowhere with customer support or the 200 page long thread on the face import issue, being unable to avoid spoilers because they are plastered all over the internet, and knowing before I even play that the writing on Mass Effect 3 is not just worse than I expected, but an abomination of nature?

You could teach Bioware and EA lessons in condescension.


I have entitlement issues? ... wow ... that's actually pretty funny coming from you. Re-reading you posts just makes me laugh harder now that you've made that comment. I am definately a smart-ass, but not one with entitlement issues. Making smart-assed comments and getting kicks out of peoples misfortunes is quite different from a sense of entitlement.
Though this may mean nothing to you, I do wish you luck on solving your problem. But once again this is getting off topic.

#8011
LilyasAvalon

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I'm new to this topic and I'm extremely pleased with how civilised everyone is.

...But we also have some REALLY interesting people on BSN, I feel so plain now! But I'll contribute in anyway I can.

#8012
Nithe

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lanep25 wrote...

*snip*

I have entitlement issues? ... wow ... that's actually pretty funny coming from you. Re-reading you posts just makes me laugh harder now that you've made that comment. I am definately a smart-ass, but not one with entitlement issues. Making smart-assed comments and getting kicks out of peoples misfortunes is quite different from a sense of entitlement.
Though this may mean nothing to you, I do wish you luck on solving your problem. But once again this is getting off topic.


Can we try to keep the long quotes trimmed down, some of them are taking up half a page.

#8013
Necrotron

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My best guess, the DA2 expansion was cancelled due to being deemed unviable, especially after this fallout and the repeated citing of 'DA2' and 'disappointment' in the same sentance.

It may have been teetering on the edge of cancellation for a long time, and this might have just been the straw that broke the horse's back.

That's how I see it anyhow.

#8014
LilyasAvalon

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Oh, also, someone posted roughly a hundred pages ago the idea of mailing our N7 patches back to Bioware, I have the address, but I'm not that bright with mail, since it's not familiar, like an Australian address. Can someone please tell or show me how to write it out on an envelope?

And is there like, a group letter I'm supposed to send with it or something? Or a personal message?

Modifié par LilyasAvalon, 21 mars 2012 - 11:19 .


#8015
Mavaras

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Allofthem wrote...

Machazareel wrote...

I may be completely off my rocker, but wouldn't an extremely effective method of gathering metrics to find out how many people like/dislike the endings be to simply patch the question into the game itself and have it present itself upon completion of the campaign or upon startup for accounts that have already completed it?



It would be difficult to control for the various emotions that could act as intervening variables. What I mean by this is that the survey may be more indicative of an emotional impulse, rather than a well weighed opinion. For instance, I was emotionally shaken after beating the game; a state not prone to good decision making.

#8016
ZiggyPanda

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Bathaius wrote...

My best guess, the DA2 expansion was cancelled due to being deemed unviable, especially after this fallout and the repeated citing of 'DA2' and 'disappointment' in the same sentance.

It may have been teetering on the edge of cancellation for a long time, and this might have just been the straw that broke the horse's back.

That's how I see it anyhow.


True yes but it seems suspect to announce a non-announcement when the only people who were aware were all internal anyways, it wasn't like people were expecting it were they?

#8017
cApAc aMaRu

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lanep25 wrote...

cApAc aMaRu wrote...

lanep25 wrote...

cApAc aMaRu wrote...

lanep25 wrote...

cApAc aMaRu wrote...












Actually, this thread is about EA and Bioware's damage control, so MY problems aren't off topic. Appreciate your concern though.

#8018
LilyasAvalon

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Bathaius wrote...

My best guess, the DA2 expansion was cancelled due to being deemed unviable, especially after this fallout and the repeated citing of 'DA2' and 'disappointment' in the same sentance.

It may have been teetering on the edge of cancellation for a long time, and this might have just been the straw that broke the horse's back.

That's how I see it anyhow.


It was obvious they had bigger plans for DA2, but the blade on it's gullotine has just been slowly rising since its release. It's odd to see the same pattern emerging between DA2's reaction and ME3's reaction.

The game critic and professional reviewers reviews vs fan reviews, game critics slander fans, Bioware denies everything, fans become more vocal, certain game critics rewrite their reviews, DLC is released, DLC fails to appease fans, DLC fails to appease professionals... etc.

Fast Forward.

DA2 is now seen as the 'joke' of Bioware, and, specifically, modern gaming, Bioware releases news they are cancelling future plans for DA2.

It's happening at alarmingly faster rate for ME3 than DA2 though. Just my opinion though.

#8019
benj919

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This whole exchange just rubs me the wrong way... Our analysis of Biowares communication gets painted as at least slightly paranoid, meanwhile every minute and move in-game and time we spend on the forums gets dissected into dozens of spreadsheets and documents and whatever not. We don't have access to Biowares statistics, so we dissect what little info we get on any channel, while Bioware may dissect whatever they gather.

#8020
Nithe

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LilyasAvalon wrote...

Oh, also, someone posted roughly a hundred pages ago the idea of mailing our N7 patches back to Bioware, I have the address, but I'm not that bright with mail, since it's not familiar, like an Australian address. Can someone please tell or show me how to write it out on an envelope?

And is there like, a group letter I'm supposed to send with it or something? Or a personal message?


Does this( 
http://answers.yahoo...23151939AA7i05v  ) help?

And as far as I know, if you send a letter, just keep it civil and don't put anything weird in there with it.

#8021
ReavousX

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ZiggyPanda wrote...

Bathaius wrote...

My best guess, the DA2 expansion was cancelled due to being deemed unviable, especially after this fallout and the repeated citing of 'DA2' and 'disappointment' in the same sentance.

It may have been teetering on the edge of cancellation for a long time, and this might have just been the straw that broke the horse's back.

That's how I see it anyhow.


True yes but it seems suspect to announce a non-announcement when the only people who were aware were all internal anyways, it wasn't like people were expecting it were they?


I think the key point of the announcement was to turn focus towards DA3.  They made sure to drop little nuggets of hope, like how they were "digging through the archives" and seeing what they could do that they've done so well before.  Things of that nature.  I'd be excited about it if not for the situation at hand with ME3.

#8022
LilyasAvalon

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ZiggyPanda wrote...

True yes but it seems suspect to announce a non-announcement when the only people who were aware were all internal anyways, it wasn't like people were expecting it were they?


Considering how high the Level cap for DA2 is set, I was certainly expecting one, that's not to say I was happy about it of course.

Nithe wrote...

Does this( 
http://answers.yahoo...23151939AA7i05v  ) help?

And as far as I know, if you send a letter, just keep it civil and don't put anything weird in there with it.


So no photos of myself naked with my wrists slit dancing under the moonlight? [smilie]../../../images/forum/emoticons/whistling.png[/smilie]

That was a joke.

And,
saddly, it doeswn't help much. That's explaining how to put an
Australian address on the envelope. I need to know how to put a Canadian
address on an envelope.

Modifié par LilyasAvalon, 21 mars 2012 - 11:29 .


#8023
LilyasAvalon

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Double post.

Modifié par LilyasAvalon, 21 mars 2012 - 11:29 .


#8024
Machazareel

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Allofthem wrote...

Machazareel wrote...

I may be completely off my rocker, but wouldn't an extremely effective method of gathering metrics to find out how many people like/dislike the endings be to simply patch the question into the game itself and have it present itself upon completion of the campaign or upon startup for accounts that have already completed it?


Well yes, but having a survey question after the ending is rather disconnecting from the game (As if anything could be more disconnecting than the ending). After the ending of something you're supposed to be thinking about the events leading up to the end, and possible the events afterwards. To suddenly cut off your train of thought with a "Did you like the ending?" question would end that period of thought abrubtly for some people. Also a lot of people don't think the ending is "that" terrible until they have time to think about the gaping plot holes, the ramifications of Shepard's actions, and the complete lack of closure.


I'd agree under normal circumstances, but they're already content with asking you to buy DLC right after the game is done. My suggestion could be timed as well, like say, 24 hours after completion it could pop in the main menu. It was just a passing thought, though. You'd certainly get a lot of metrics, at least.

#8025
ZiggyPanda

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My main annoyance with all this isn't really directed at bioware but the more corporate industry in general now adays, Seems developers can't really come down to the fans level anymore and earnestly talk things out, devs of old would have loved that oppurtunity, most indie devs i've seen talk quite frankly to their fans, hence why Notch is loved so much, it's not soley because of minecraft but because he cuts to the chase and answers questions.

Modifié par ZiggyPanda, 21 mars 2012 - 11:33 .