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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#8026
MordiMoro

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I think Bioware knows that he has done a good job. Who wrote the 99% of the game so well can not be happy with that ending confused / rushed / etc.
My fear is that the first multiplayer DLC / DLC Omega poor sales they do in ME3 the end of DA2: abandoned. :huh:

All statements prerelase: some will be unhappy, if you imagine what we have in mind is not left more ME3, the final written "buy dlc" ... for me were all signs that Bioware knew what he was doing.

Modifié par MordiMoro, 21 mars 2012 - 11:36 .


#8027
cApAc aMaRu

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ZiggyPanda wrote...

My main annoyance with all this isn't really directed at bioware but the more corporate industry in general now adays, Seems developers can't really come down to the fans level anymore and earnestly talk things out, devs of old would have loved that oppurtunity, most indie devs i've seen talk quite frankly to their fans, hence why Notch is loved so much, it's not soley because of minecraft but because he cuts to the chase and answers questions.


Ear-nest-ly?

I think you mispelled earnings there.

#8028
Nithe

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LilyasAvalon wrote...

*snip*

And,
saddly, it doeswn't help much. That's explaining how to put an
Australian address on the envelope. I need to know how to put a Canadian
address on an envelope.


Sorry, how about this: 
http://www.ehow.com/...iday-cards.html

#8029
LilyasAvalon

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Okay, I've written out the address correctly I assume, but what's the "T6H 5R7"? Is that the post code or something?

#8030
Innocent Bystander

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benj919 wrote...

This whole exchange just rubs me the wrong way... Our analysis of Biowares communication gets painted as at least slightly paranoid, meanwhile every minute and move in-game and time we spend on the forums gets dissected into dozens of spreadsheets and documents and whatever not. We don't have access to Biowares statistics, so we dissect what little info we get on any channel, while Bioware may dissect whatever they gather.

I'm paranoid a little, life taught me to be, especially when money is involved. And yes, I'm another member of the 90% silent majority, who will not act as sheep in this case. I'll be Holding the Line, whatewer the cost.

#8031
Nithe

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LilyasAvalon wrote...

Okay, I've written out the address correctly I assume, but what's the "T6H 5R7"? Is that the post code or something?


Post code? We have what's called an area code, but they don't have letters in them. I'm not sure what that sequence is, actually.

#8032
J4J0

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The last time I posted on the BioWare forums was when looking for advice on scripting and modding (what's that? :huh:) their newest game - Newerwinter Nights.

The stupid ending made me come back to see, if there's something I've missed in the game.
I was then dismayed to find out, that what I've really missed is numerous untruthful press releases stating, that I shouldn't even be in this situation.
I really thought, that after the DA2 uproar, something like this will not happen again.


To whom it might concern, I'm here only because I've bought the game, I'm not returning it because of the multiplayer and want the game to bring me a satisfactory conclusion of the story I've shaped.
It's unfortunate, that I'm turning out to be completely apathetic to BioWare and do not believe that they will have anything to offer me in the near future, that might interest me.

No matter what any BioWare's community manager might say to ease their mind, I don't feel any empathy for Mr. Casey Hudson. I don't care how he talk's one on one in the office. There is a big difference between an inspiring speech while not knowing the outcome and lying about a mostly finished product and he should know it.


Anyway, here I am, holding hands in line and singing "Kumbaya". Or better yet "Srenity now".

#8033
IchikoSakura

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LilyasAvalon wrote...

ZiggyPanda wrote...

True yes but it seems suspect to announce a non-announcement when the only people who were aware were all internal anyways, it wasn't like people were expecting it were they?


Considering how high the Level cap for DA2 is set, I was certainly expecting one, that's not to say I was happy about it of course.

Nithe wrote...

Does this( 
http://answers.yahoo...23151939AA7i05v  ) help?

And as far as I know, if you send a letter, just keep it civil and don't put anything weird in there with it.


So no photos of myself naked with my wrists slit dancing under the moonlight? [smilie]../../../images/forum/emoticons/whistling.png[/smilie]

That was a joke.

And,
saddly, it doeswn't help much. That's explaining how to put an
Australian address on the envelope. I need to know how to put a Canadian
address on an envelope.


Just write it down line for line as it is posted on their website or here in this post.

BioWare Edmonton (fist line)

200-4445 Calgary Trail NW (2nd line)

Edmonton AB (3rd)

Canada T6H 5R7 (4th)

Hope, that help's.

#8034
IchikoSakura

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LilyasAvalon wrote...

Okay, I've written out the address correctly I assume, but what's the "T6H 5R7"? Is that the post code or something?


yes, it's their postal code, ranging from T5A to T6Z (wikipedia says so).

#8035
Torrible

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Drs. Seligman and Maier coined the term "learned helplessness" to describe a depression that is created when people conclude that they have no control over an ongoing, painful situation. In a state of learned helplessness, the future becomes bleak and a person may experience anxiety, stop caring or give up altogether. The more they dwell on things that seem out of their control, the more helpless they become. The phenomenon is exacerbated by splitting, which is a tendency to see things in an exaggerated fashion. Things are all either all good or all bad. Splitting obscures our judgement and intensifies feelings like anxiety or helplessness.

Health professionals have learned that patient education is an important way to promote compliance. By taking the time to explain a diagnostic procedure or treatment plan, they enable patients to more easily follow their instructions. Knowing what is going to happen next reduces the sense of helplessness and apprehension generated when we have no control over a situation.

#8036
rfrombrazil

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Jessica Merizan wrote...

*snip*

Night for me! I should go.


Night night! And thanks!

Now, here's the problem: like Mr. Lee's posts a while ago, you guys were only talked to us at your own peril, breaking your company's PR rules for this situation, as you've admitted it yourself in your first post. We like you as human beings, and we do not like seeing the few hands that feed us some information or even a conversation to be on the receiving end of 2 backlashes - from the community and the company. 

Honestly, the community one is completely understandable - after all, we're north of 50k people now, and even if we've agreed as a majority to a consensus, you still see things like the indocrination theory flying around (which i do not bite, but just as an example of what i disagree with rather than an affront to the proponents and supporters of the theory). Which of course means we don't see 100% eye-to-eye with ourselves, let alone with the corporation. But, after we digested it and come up with a response, its going to be an overwhelming "thanks, but we will still hold the line". 

And the company backlash is what, while I can understand it to some degree, I also know that it won't fly in the near future and it certainly doesn't fly in this situation. People like you are who makes us feel comfortable enough to come on the company's home turf and complain about the products. Ask the executives if they imagine gathering 50k people in front of procter & gamble hq's to complain and discuss their products, because that kind of unthinkable behavior is exactly this forum's reason for existance. 

And this might go unsaid but god knows they should be thankful you're very skilled at your job at all. At least here you can still have some oversight and a greater access to data, and we completely agree to that. We want you to listen to us, after all. We want to keep being your clients, we want to keep purchasing the products. When we just want to rant and openly mock, we go to /v/ or wherever else. 

The thing everyone knows but don't want to take into account is this, and even atghunter's commented on this in the beggining, that thing about banking on the fickle nature of consumers: the internet does not forget anything, so that fickle nature doesn't hold so much anymore. I'm not talking about anonymous and collective hackers, I'm talking about google search and finding out that a company's the butt end of one too many jokes. This is what the company should truly fear. Do you want proof?

See Double-Take. They crowd-sourced their games banking on the internet capability for remembering what their director was capable of - and the internet delivered it all, judged it and deemed them worthy. Run an image search for ME 3 ending on google, i dare you. This age is not one of "trying to make an ending unforgettable", as Mr. Hudson said - that is exceendingly anachronistic. It was already unforgettable once it hit google - on whom we rely on more for memory than anything else nowadays in tandem with our phones. But, was it a good memory? If you ran that search, you have your answer. The company is obviously not in control of the product anymore, and as ominous as it sounds, only of its fate as it has been.

We want to retake mass effect, and for us its just a franchise, a brand, a product.

You guys have a very harder job which is to retake your company from us.

It might sound daunting, and it damn well is - i say it is impossible myself, but Apple went from broke joke of the PC world to the gadgeteer everyone wants to be.

Guys on the forums, sorry for the long post but for those who read it, I just got carried away a bit. 

#8037
benj919

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Luyza wrote...

benj919 wrote...

This whole exchange just rubs me the wrong way... Our analysis of Biowares communication gets painted as at least slightly paranoid, meanwhile every minute and move in-game and time we spend on the forums gets dissected into dozens of spreadsheets and documents and whatever not. We don't have access to Biowares statistics, so we dissect what little info we get on any channel, while Bioware may dissect whatever they gather.

I'm paranoid a little, life taught me to be, especially when money is involved. And yes, I'm another member of the 90% silent majority, who will not act as sheep in this case. I'll be Holding the Line, whatewer the cost.


Life taught me to become a cynic first and paranoid second :P I should clarify that I referred to the last exchanges with Jessica and wholeheartedly support this thread and its intentions :) So yes, Hold the Line is the way to go

#8038
Mavaras

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J4J0 wrote...

The last time I posted on the BioWare forums was when looking for advice on scripting and modding (what's that? :huh:) their newest game - Newerwinter Nights.

The stupid ending made me come back to see, if there's something I've missed in the game.
I was then dismayed to find out, that what I've really missed is numerous untruthful press releases stating, that I shouldn't even be in this situation.
I really thought, that after the DA2 uproar, something like this will not happen again.

To whom it might concern, I'm here only because I've bought the game, I'm not returning it because of the multiplayer and want the game to bring me a satisfactory conclusion of the story I've shaped.
It's unfortunate, that I'm turning out to be completely apathetic to BioWare and do not believe that they will have anything to offer me in the near future, that might interest me.

No matter what any BioWare's community manager might say to ease their mind, I don't feel any empathy for Mr. Casey Hudson. I don't care how he talk's one on one in the office. There is a big difference between an inspiring speech while not knowing the outcome and lying about a mostly finished product and he should know it.

Anyway, here I am, holding hands in line and singing "Kumbaya". Or better yet "Srenity now".


That was fricken classy.... Welcome (:

#8039
TurambarEA

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This article on the ending being poor/Indoctrination Theory was in the Australian press a few days ago: http://www.thevine.c...le20120314.aspx 

Not sure how I managed to miss it before but the GOOD news? I found it because it was one of those ads on the right hand side of facebook. Thing is, the last thing I posted about ME3 was the launch trailer, so it has to be a good sign that it's ending up in facebook ads.

The author, Paul Verhoeven, does regular spots on Triple J (very popular radio station here) - wouldn't be surprised if this pops up again on the radio or elsewhere.

Modifié par TurambarEA, 21 mars 2012 - 03:23 .


#8040
LilyasAvalon

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IchikoSakura wrote...

LilyasAvalon wrote...

Okay, I've written out the address correctly I assume, but what's the "T6H 5R7"? Is that the post code or something?


yes, it's their postal code, ranging from T5A to T6Z (wikipedia says so).


Does it go in the corner of the envelope then? My father has recommend I write a civil letter explaining why I am doing this, he did extremely good in business in his youth, and I am going to take his advice. Is there anything specific I should mention?

#8041
Totally Not Swaggacide

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That's amazing

#8042
SkaldFish

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ReavousX wrote...

Skybree wrote...

Remain Civil? we all know there is a problem with the ending ... thats why we are here. I have issue's with the "no reply BS" we are getting ... I'm not parnoid, im just sick of waiting for offical word from BW.

How much time do BW need to say "yeah, theres a problem ... we are A) going to fix it, might take some time, but yeah, we'll fix it ... or B) sorry Chump, we have you Money ... so long.

I wont speak for anyone else ... but for me (and just me) when I Hear a Rep from BW say ... we are looking into this, we are listeing , we are taking stock, I have Excell sheats ... is just all PR Bulls**t trying to blunt or deflect the real issues.

Biowear need to release a statement now or soon!!

Holding the f'ken line still - Kia Kaha!!


You're severely underestimating how long it would take for Bioware/EA to come to a decision on ending DLC.  This isn't just a small decision, this could very well be something that wasn't even on their radar.  Not to mention they have to make sure whatever they come up with is enough to quell the storm.  That's not a two week process.  At all.  

Yep... These Things Take Time

..and this brain needs sleep. Later, all...

#8043
Nithe

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I'm signing out, up way past my bed time. But before I go try to proliferate this link throughout the day:

http://social.biowar...ex/10084349/313

It takes you to page where Jessica first posted, and if we keep posting it the fresh arrivals should all be able to get a look.

Modifié par Nithe, 21 mars 2012 - 11:53 .


#8044
rfrombrazil

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Nithe wrote...

I'm signing out, up way past my bed time. But before I go try to proliferate this link throughout the day:

http://social.biowar...ex/10084349/313

It takes you to page where Jessica first posted, and if we keep posting it the fresh arrivals should all be able to get a look.


thanks, i'll pm bachuck about it.

#8045
Lil One

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@ cApAc aMaRu

I know how you feel about the face, believe me.  I have played one (1) of my multiple Shepard's (whose face worked), started a second and gave up knowing how it would end -- but the point is, I too want that insane face import issue fixed.

I hope that will come in a patch, soon, but I know it takes times for these things to be done, from finding it and fixing it to getting the testing and stamp of approval.  Yes, they should have done it before release, dang it, but for now my faith is with them to fix it.  In a month, not so much...


Meanwhile, back on topic, from the silent lurker (the 90's (90% of users) to at least the 9'ers), I am here and I am holding the line. :)


But dang, BioWare, do not keep silent for too long or you will lose more than one customer on my end...  I don't want that, you don't want that, so, please, keep us in the loop, all right? :unsure:

#8046
MeldarthX

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atghunter wrote...

jarrettwold wrote...

Snip



First, I will nether label you in a derogatory fashion nor denigrate your opinion Sir, you're entitled to your perspective just as everyone else is here.  My speculations are from my own experiences, just you have claimed your opinions originate from yours.  If you think I'm wrong, that's your prerogative. Let’s agree to disagree.  I promise you I'm old enough and strong enough to accept an opinion I don't agree with.
 
As for my comments being a “straight up insurgency strategy”, you give me credit for being far more clever than I am and not giving the people here credit for being as smart as they are. Even as far back as my first post, I explained much of this is new and quite intriguing to me having an older PR perspective.   

If you've worked your way through this thread (which I readily acknowledge is vast), you will see that most people (myself included) are committed to a civil discourse and that there is a clear distinction in discussions between a corporation that people vastly feel did not provide them with a quality product and the hard-working people in that company.    
 
Are there detractors on both sides of this issue that speak uncivilly?  Certainly.  You will not find them endorsed here.

Moreover, I think you'd be surprised to find we have people here in this thread who liked the endings and not only engage in discussions, but are encouraged to use their voice no matter what side they are on.  To say that you believe Bioware/EA is doing everything right is your opinion, but I hope you can civilly accept some people here think that view is simply wrong.

You ultimately make the point that Bioware is full of human beings.  I would ask you to consider the other side of that coin.  The customer base is full of human beings too. With an understanding of both sides of that coin, folks can remain civil and still argue their sides.

As you have paid me the courtesy of your constructive criticism, I hope you'll allow me two in return.  Entering a discussion with a defensive tone often makes the other side wonder why you started the discourse in the first place.  Second, if you really desire have a civil discourse, you probably shouldn't open that dialogue by calling the other person "dude".  I assure you Sir, I'm far too old for that moniker.

As I have said throughout, stay strong, stay passionate (yet civil), and use your voice no matter what side you choose.
 




ATG - I grew up in Californa - we have a saying; no one is too old to be a dude ;)

#8047
Spirea

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So after almost two weeks no response (don't count those saying "nothing").
Dear BioWare/EA, there are other amazing companies making great games and also talking to community (CD Project - Witcher, etc).

#8048
Stigweird85

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So many posts to read through, so much passion, so much anger.

Some may accuse me of having Bioware blinders on, but I want to believe that this will be over soon and it will over in a positive way. Perhaps it's coporate bias but IF there is anyone beating the drum I suspect it is someone from the EA rather than Bioware

#8049
MeldarthX

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Panicomatic wrote...

That tweet from earlier upset me greatly. When I think about how ugly this whole ending business... I find myself disheartened. I've been a loyal fan and customer to BioWare and they have given me some amazing games. But I feel like the ending was such a slap in the face. And even though we have collectively raised $70K for charity, it takes just one person complaining to the FTC(which is their right as a citizen) and every couple of hours a new thread is popping up about it and articles claiming that we've "taken it too far".

Our complaints are valid. There were a lot of times in the past that BioWare employees on the record made promises about the game that they did not deliver on. Why does this constitute an almost constant attack on our character? I've been a loyal consumer to BioWare since Baldur's gate.


That's what it was supposed to do - if you can get a movement against you upset; angry - raging.......They then stop thinking and make mistakes.

My sensi taught me when fighting a bigger, better, stronger opp - Use your speed; use your mind - most of all; keep calm - and get your opp upset.  More upset you can get them - easier they will be to beat - because when angry they will stop using their greatest weapon.......Their mind.

So my friend - take a breath and smile - and then know those tatics only work for the first.  You know what to look for


HOLD THE LINE

#8050
NPH11

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LilyasAvalon wrote...

Does it go in the corner of the envelope then? My father has recommend I write a civil letter explaining why I am doing this, he did extremely good in business in his youth, and I am going to take his advice. Is there anything specific I should mention?


I'd write it below or beside the city. It's an Edmonton postal code.

Modifié par NPH11, 21 mars 2012 - 12:00 .