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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#8151
Veritasiness2

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RagingCeltik wrote...

Blackguard82 wrote...

Having just finished the game myself, and witnessing what can only be described as a slap in the face ending, I have to agree that something has to be done about the endings... What were they thinking making them? I believe that if they had asked the fans about possible endings, when they were developing the game, they would have gotten many great ideas... Pity really ending a trilogy like that...


It really isn't our place to give them ideas on how to end it.   That's why they hire writers.    I think one of two things happened: either the indoctrination theory is true in a sense and we haven't seen the real ending yet as they're blowing smoke all over.  

Or.

The heads of development and/or writing had an idea that they thought would be frackin' awesome and went ahead and did it without any real testing or input on the idea.   Because I just cannot imagine anyone during development did not raise their hand and ask, "Why does this ending remind me of a donkey show?"


They're blind. They've become very caught up in writers' world - developing and pushing and twisting an idea to fit a message or some other goal - and they have forgotten what their original focus was. It's ENTIRELY possible nobody did, it's entirely possible everybody liked it, and at the same time had intentions regarding how the ending SHOULD be that didn't match up. Not only is it possible, it's very likely... this happens all the time, not just in games, but in all forms of written media.

#8152
wolfeye7

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Me, and every Mass Effect player I know, are holding the line. We're in this for the long haul.

#8153
darkreed

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I would like to thank Jessica for coming into this thread. It is nice to see some form of dialog to start.

I have completed Beta testing on MMO's. One that I have tested, the beta playerbase pointed out problem and faults with the game, and was never listerned to.

To this point, I do not beleive the game in question recovered from the release problems they had, and it has perminatly damaged the franchise. This piled with other damage done via other games in the francise that have been released recently, has cause me as a consumer to turn away from this once great devloper.

I am now at this point with BW/EA. With issues pointed out about DA2, I never brought it due to word of mouth and now it looks like BW/EA are following in the same footsteps as other devlopers these days.

They make something good, they try to duplicate it, but in doing so, the team normally isolate them selves and devlopment choices get made of which no one is prepared to argue with in the team.

People can try and make comparison to the art idea, because of film and books. But, with these media, they are normally passive. There is only one way the media can start and finish because it is dictated within the medium.

Games are different. Games are in a sense a partnership between devloper and consumer because at the end of the day, what is a game without a player? It is like an unwatched or unread media.

With the internet becoming more and more part of everyday life, allowing for better comunication between devloper and consumer, why are the devlopers stuck in the cycle of the old letter of complaint days?

I would like to bet, for a lot of people here, this was the metaphorical "straw that broke the chamels back" as to say, we have not only had this sort of experience with this game, but with other games. I will not list specific games, but go to MMO forums, see how much players are being listeren to by the devlopers. With MMOs, i think they ones that last, are the ones where there is kinda an open dialog with the player base.

Alas, what in sense is happening now, is a reflection of what is happening with in the MMO comunity. MMOs have become a long term investment for devlopers with the hope of long term rewards. But to do this, developers have to actually deal with the player base. We as players have got used to this idea, and now, what a surpise, we want to shift the level of comunication on normal game to that of a level of an MMO.

At the end of the day, now a game is released, and it most likly will have a DLC timeline for release attached with it. If devlopers are going to do this idea, then they will need to work more and faster comunication with the playerbase.

I might have deillusions here, but what I see going on here, isnt just about Mass Effect 3. It is also maybe a lot of players, who have gotten fed up with devlopers not listerning to the players over the years and have finally gone "we will not stand for this no more".

Given the ammount of hype this game had, it is not suprising that if ME3 didn't fill our expectations, then in a sense, and excuse the pun, the game has become the Catalist. For the player base to hope to be reconised by the devlopers as just not open wallets to them, but players who not only want games, but carefully thought out, well scripted, storys to take us to places and times for an enjoyable experience. And to do that, we need a dialog with the devloper.

There is one last thing I would like to say, that, if it takes time, and BW/EA do change the end. We would have set a new standard for gaming, and I think this is the bit that could be worring for devlopers watching the devloping situation with ME3 and the ending at the current time. We would have grouped together in a unified voice, clam and reasonable fasion and got a games ending changed.

Hold the line

#8154
spacefiddle

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Tirranek wrote...

cApAc aMaRu wrote...

mattynutz wrote...

Awesome stuff

Jessica Merizan wrote...

Blah Blah, don't pick things apart



Totally agree. Sick of being told how we should behave to live up to THEIR expectations.


It was a request, at most. And 'their' expectations are shared by more than just people at Bioware. Behaviour like that is the main reason I have no desire, at all, to be a part of this group.

So you don't think citing one bad example out of 300 pages of thoughtful discussion as a reason to write off "a group" is unreasonable?  That's the thing about something being public, man - you get the public ;)

#8155
KingG528

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RagingCeltik wrote...

Blackguard82 wrote...

Having just finished the game myself, and witnessing what can only be described as a slap in the face ending, I have to agree that something has to be done about the endings... What were they thinking making them? I believe that if they had asked the fans about possible endings, when they were developing the game, they would have gotten many great ideas... Pity really ending a trilogy like that...


It really isn't our place to give them ideas on how to end it.   That's why they hire writers.    I think one of two things happened: either the indoctrination theory is true in a sense and we haven't seen the real ending yet as they're blowing smoke all over.  

Or.

The heads of development and/or writing had an idea that they thought would be frackin' awesome and went ahead and did it without any real testing or input on the idea.   Because I just cannot imagine anyone during development did not raise their hand and say, "Why does this ending remind me of a donkey show?  I mean, I'm wathcing this but it feels like my soul is tainted."


You would have thought that a company that has been said to use fan feedback in the creation of the game, you would have figured that they would have put an ending along the lines of shepard living less miserably.<_<

#8156
cApAc aMaRu

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Veritasiness2 wrote...

Nurane wrote...

Veritasiness2 wrote...
<snip again>


If they really, legitimately do not see why we're upset, then it would seem that they also do not interact with the customers through mediums such as this forum. There have been several well thought out and detailed reviews about why the endings should not have been what they currently are, and many get bumped to the first or second pages of the forums daily.

Further, if they don't either produce either acceptable (whatever that is to each of us) endings or explaination, then their blindness will cause them to lose business.

Personally, I'm starting to conclude that Bioware has been riding the tide of customer goodwill for too long and has, like various once-popular movements, lost sight of the fact that their profits/power/etc isn't a cosmically ordained right.


Never underestimate the ability of a creator to become blinded by love for his creation. Bioware has invested a ton of time and money in Mass Effect, I think it's totally understandable that they'd be less than inclined to accept that their endings are anything less than what they were envisioned as being. In other words, I think all the rehetoric from Casey Hudson and so forth about the goodness of the endings is not PR - it's genuine. That's the biggest problem. They do interact here, and that's more than most companies would ever do, but it's not really enough in this instance.

I agree with you on your two latter points - absolutely I agree. I'm not buying any more games from them unless I'm very statisfied with what I hear over the coming months - and I think Dragon Age 2 and SWTOR were early warning signs of their changing perspective... we'll see, though.


That is why I will not play Mass Effect 3 without my Shepard. I created the ugly SOB, I made him into the character he is, and EA and Bioware have taken that away from me.

#8157
wicked_being

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So guys what do you think of this?

https://twitter.com/...188923588579329

#8158
cApAc aMaRu

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Tirranek wrote...

cApAc aMaRu wrote...

mattynutz wrote...

Awesome stuff

Jessica Merizan wrote...

Blah Blah, don't pick things apart



Totally agree. Sick of being told how we should behave to live up to THEIR expectations.


It was a request, at most. And 'their' expectations are shared by more than just people at Bioware. Behaviour like that is the main reason I have no desire, at all, to be a part of this group.


Behaviour like what? Not accepting bad business practice or being talked down to? Not being happy with being sold products through false advertising? 

#8159
DoctorCrowtgamer

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wolfeye7 wrote...

Me, and every Mass Effect player I know, are holding the line. We're in this for the long haul.


Thank you! And a big Thanl you to everyone who holds the line until we win and does not lose hope.

When we win and get our new endings it will be because we refused to give up hope.


Please check out this group and join in.

http://social.bioware.com/group/7102/

Thank you for your time.

#8160
Tirranek

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spacefiddle wrote...

Tirranek wrote...

cApAc aMaRu wrote...

mattynutz wrote...

Awesome stuff

Jessica Merizan wrote...

Blah Blah, don't pick things apart



Totally agree. Sick of being told how we should behave to live up to THEIR expectations.


It was a request, at most. And 'their' expectations are shared by more than just people at Bioware. Behaviour like that is the main reason I have no desire, at all, to be a part of this group.

So you don't think citing one bad example out of 300 pages of thoughtful discussion as a reason to write off "a group" is unreasonable?  That's the thing about something being public, man - you get the public ;)


The latest example, true, but certainly not the only one. I'm happy to agree and support those who have made calm and sensible responses to all this, which to be fair is  the majority. It's just the low-ends of this discussion make it very hard to support as any sort of unified effort.

@cApAc aMaRu

No. Failing to acknowledge or even seem to consider that someone might be saying something without trying to screw you. Dimissing any and all points said by someone because their position makes them 'the enemy'. Turning what has been said in to what you are actively trying to read it as. Victimising your position and using it to further your point at the expense of moving things along in any sort of positive way. That's what I object to. Your reasons are legitimate.

Modifié par Tirranek, 21 mars 2012 - 02:24 .


#8161
Michotic

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wicked_being wrote...

So guys what do you think of this?

https://twitter.com/...188923588579329


I think it means BW is stalling for time. They're still considering their options. Ultimately, they will do what they think is best for their bottom line. It's up to us to make sure they know that working with us is the best option for them.

Our choices should matter. Hold the line.

Modifié par Michotic, 21 mars 2012 - 02:21 .


#8162
hangmans tree

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selfcensorship :D

Modifié par hangmans tree, 21 mars 2012 - 02:24 .


#8163
Mister Mida

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wicked_being wrote...

So guys what do you think of this?

https://twitter.com/...188923588579329

Old news. And suggestive I might add.

Modifié par Mister Mida, 21 mars 2012 - 02:24 .


#8164
darkreed

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Just found this..

http://www.escapistm...-Ending-Scandal

#8165
die-yng

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In all fairness, the myriad reasons why people are dissatisfied with the ending have all been told, it's also not very hard to see why people would be disappointed.
A lot of reviewers all over the web have commented on this by now.

If Bioware employes still claim not to know, what didn't work for most of their fans, they are either playing stupid or they lack the capabilities to understand some rather simple points.

In fact, what people don't like about the ending has been pretty clear from day one. I do believe that Bioware really thought they managed a good ending, but claiming they still don't know why we don't like it, is ridiculous.

#8166
cApAc aMaRu

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Tirranek wrote...

spacefiddle wrote...

Tirranek wrote...

cApAc aMaRu wrote...

mattynutz wrote...

Awesome stuff

Jessica Merizan wrote...

Blah Blah, don't pick things apart



Totally agree. Sick of being told how we should behave to live up to THEIR expectations.


It was a request, at most. And 'their' expectations are shared by more than just people at Bioware. Behaviour like that is the main reason I have no desire, at all, to be a part of this group.

So you don't think citing one bad example out of 300 pages of thoughtful discussion as a reason to write off "a group" is unreasonable?  That's the thing about something being public, man - you get the public ;)


The latest example, true, but certainly not the only one. I'm happy to agree and support those who have made calm and sensible responses to all this, which to be fair is  the majority. It's just the low-ends of this discussion make it very hard to support as any sort of unified effort.


So you don't care that EA and Bioware's responses consist of telling us to calm down, get a refund, wait for a patch, don't pick on their PR, tell them what we liked, its done when its done, its all just a misunderstanding. This is acceptable to you? I'm a 'low-end' for standing up for my rights as a consumer? Its apologists like you that perpetuate this horrible corporate behaviour, by buying up product and not only refusing to hold anyone accountable but vilifying those who speak out in justified anger and disappointment.

#8167
xefiroEA

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I don't ever post here, but I thought it best to register the game and jump through a few hoops to add my voice to the people unhappy with the ending.

I'm ambivalent about the goal of the RetakeME movement. There's no way any ending DLC could fix the disapointment of reaching the end of the series only to have it derailed completely. I wanted the series to make sense the first time around, and that just can't happen anymore. You can't unbreak something after it's been broken, and a fix is never going to have the same original feeling. Every time I think back on the series, wether they fix the ending or not, I'm going to be reminded of how I was let down at the most critical moment.

It's sad, too, because during that first week I was gushing to everyone who'd listen about how awesome the game was. In the week before release, together with pre-ordering the digital Collector's Edition, I decided to get Arrival, Lair and Overlord for ME2 and replay the series just to have my Shepard up to speed on everything, fueled by all the positive reviews of the demo. Now I have to tell everyone how the ending was a terrible let down, and how they shouldn't even bother.

As things stand, I can't help but feel wary of ever investing so heavily in any product from Bioware again. It's specially heart breaking because Bioware knew how to make endings to games. Sure, DA2's wasn't the best, but it was there. Star Wars had an ending. NWN had an ending. Jade Empire had an ending. DA:O had an ending. ME and ME2 had endings. Was it too much to ask that they continue with their tradition of making endings? If they're looking to go in a different direction, with their games veering into plothole territory at the end, I don't think I want to share the experience anymore.

Will a decent ending DLC fix this problem? They published the game as it is, so a vast number of people had to be certain that this is the new direction they want to go. Even if they fix what they broke here, what guarantee is there that they won't make the same mistake in the future?

For what it's worth, I support the people that want a new ending. I may not play it, not sure really. What I do know is that as things stand, I'm not going to be playing any more Bioware games.

#8168
Smokey38555

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CyberneticGHOST wrote...

Should add this to the Parody/Satire list




I LOVED this! The best one I have seen yet! LMAO!

#8169
jarrettwold

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 spacefiddle 

Interesting.

1) You attack someone's broad generalizations with a broad generalization, with no supporting facts or evidence. You say he has Bioware's intent "fundamentally incorrect." Do you assert that you have a personal insight into Bioware's intent? How? What is it?

2) You present a list of quick qualifications which you load with slanted language - quality times, dissecting failures! - which again have no meat to them. They are basically "look kid, I'm an expert: trust me."

3) Even better, atg has explained - and I think many of us are already quite aware - how "listening" is really used to stall for time. Closing threads left and right is inflammatory; you'd have to be *really* incompetent to respond this way. No, you take criticism of the response, repeat it, and add "this is doing everything right!" to it. Very GoodSpeak of you.

4) You immediately deflect any potential criticism with a classic "Of course, if you disagree with me you must be calling me a drone or a plant," and equate any doubt in your dogma as being equivalent to some nutjob X-Files conspiracist.

5) You're doing everything you accuse atg of doing, except with less content.

6)You ask us to "examine his statements with a critical eye," but preemptively ridicule critical examination of yourself as being "some conspiracy thing from the X-files."

I call shenanigans.


My reason for posting this loudly, angrily and aggressively in this forum is that when people disagree, they're beaten into the ground by an angry mob. It may be a civil angry mob, but it remains an angry mob. The retake movement has been positive, constructive and honest. This particular angle of attack, in this thread, on Bioware is not.

1) Because, facts and evidence aren't needed to dismiss his broad generalizations. It's self evident. I mean really look at it. It could apply to just about anyone to anything, including dating. What he's pitching is intended to incite and inflame. What throws me is how intellectually insulting his argument is to you and everyone else on this forum.

As far as Bioware's intentions? I have spent the last week, every day (I have the time right now) going back at least a year, digging through all of their twitter accounts, posts on forums, press, press releases and have come to a variety of conclusions.

(speaking from a comp sci/psych dual major perspective, and past management experience)

They care about their jobs. They're in no way trying to "silence" the retake movement. They're certainly trying to steer the conversation to a constructive place (you can only be told "oh the ending sucks" so many times before you start asking "why do you think it sucks?". It is abundantly clear they care about each other, which is amazing when it comes to workplaces. Their leadership is receptive and supportive of their employees. They want to do the right thing by their customers. Most importantly they are actively meeting about thinking hard about this. All in all, by far not the evil ubermensch that atg is hinting at.


2) And that's exactly what atghunter is doing. Even if he did have a job performing PR ninja work, it certainly doesn't make him right, good at his job, or qualified in any manner. My assertion and claim to valid knowledge is the exact same as his.

3) No, listening means they're listening. It's two weeks after a release. They want feedback. Bioware's history is predicated on listening to feedback and re-incorporating it back into games. That's evident from their past. So they're going to need that time to digest and analyze that feedback.

4) See #3

5) I don't need the additional content. It's simply self evident.

6) And that's exactly what he did, the line is buried in his response, but he questions my intent and then makes a nice quiet allusion as to what my 'real purposes' were for posting. Ergo, begging the question.

Modifié par jarrettwold, 21 mars 2012 - 02:29 .


#8170
chkchkchk

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Jessica Merizan wrote...

PS I'm glad to hear so many people who are moving from the 90 to the 9. Will check BSN registrations and our Facebook PTAT :)

Nite 4 realzzz

Thanks so much for responding!

I hope everyone tries to dial down the meanness.  This isn't an antagonistic thing.  We're all fans of the franchise and Bioware.

#8171
Darkeus

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I see that we have some apologist that have infiltrated the thread....

#8172
xdognatex

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Stanley Woo wrote...

Please note that posts which contain nothing but "Hold the line" type sentiments will be considered a violation of Rules #5 and #6 of our Site Rules.. We are still a discussion forum, thank you.



LOL tuff guy talk,the ending disapointed me, how about you? HOLD THE LINE.

#8173
Jedifan421

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darkreed wrote...

Just found this..

http://www.escapistm...-Ending-Scandal


I don't think this man has played any of the Mass Effect games or has seen the ending.

#8174
Tirranek

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So you don't care that EA and Bioware's responses consist of telling us to calm down, get a refund, wait for a patch, don't pick on their PR, tell them what we liked, its done when its done, its all just a misunderstanding. This is acceptable to you? I'm a 'low-end' for standing up for my rights as a consumer? Its apologists like you that perpetuate this horrible corporate behaviour, by buying up product and not only refusing to hold anyone accountable but vilifying those who speak out in justified anger and disappointment.


from above:

@cApAc aMaRu

No.
Failing to acknowledge or even seem to consider that someone might be
saying something without trying to screw you. Dimissing any and all
points said by someone because their position makes them 'the enemy'.
Turning what has been said in to what you are actively trying to read it
as. Victimising your position and using it to further your point at the
expense of moving things along in any sort of positive way. That's what
I object to. Your reasons are legitimate.

Now then:

You're assuming a lot about my position on this. I believe that there can be a position where your voice is heard and your statements are clear without such behaviour. Look at this thread and you'll see examples of obviously upset fans voicing their opinions and anger a what has happened, but they do it rationally. Yes, frankly, I think being told to 'not pick on PR' is a reasonable thing to request from the community. What do such actions possibly achieve beyond making someone feel victimised and less inclined to empathise with your views? I think points of disagreement should be highlighted and challenged as necessary, but picking apart someone's appeal to not be suspicious of everything that is said solves nothing, fixes nothing, adds NOTHING to what's going on. If any sort of positive situation is desired, such behaviour is counter to that. 

Modifié par Tirranek, 21 mars 2012 - 02:35 .


#8175
Dalis918

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I do agree that the customer should have a say in what goes and what stays in regards to a product. Afterall we are the ones buying it. We are paying and we have our expectations. So long as those expectations are reasonable there is no trouble. I do believe that our expectations and our complaints are reasonable. I will go on to say this. The game was amazing all the way through. Until the end. Then it was just a slap in the face of our public trust and our very expectations. Unfortunately the option of getting a refund is not an option for me as I purchased my CE copy via Origin. As a result of the actions of bioware in perhaps not ignoring our complaints, but certainly not listening, I have canceled my subscription to Swtor and am rather embittered by their behaviour. Considering that my list of bioware games extends to all of their PC games (+dlc where applicable), apart from "Shattered Steel" and "MDK2." I do believe that I have an entitlement to an opinion as a fan and up until now, a very loyal customer.