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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#801
gearseffect

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Mara Shep wrote...

Jarrett Lee wrote...

Most of these things you see as olive branches aren't that at all. They are part of the already planned launch period of ME3 (Star Wars I can't speak for). The N7 MP weekend was planned some time ago - before the ending situation came to light. Not everything revolves around this controversy. It's just unfortunate timing. Same goes for the recent strategy videos for example - we filmed those weeks ago. I think Corey and Eric did a great job in them and was dismayed at the vitriol in the YouTube comments.

You're complaints are being heard, and considered and discussed etc, but I wouldn't read so much into some of the marketing stuff we're doing. I know a lot of you won't buy that - i cant "prove it" - but I've actually always been honest with you guys all the way back to ME1. Operation Goliath is an event we planned because the multiplayer is really fun, and we want to engage the players with it (i just completed the challenge tonight myself!). Of course we had events and releases planned for the week after launch-week. There are no nefarious scheming evil meetings on this topic. We take it seriously, and are discussing it internally. Nobody is happy or dismissive about the fan reaction, at BioWare. Quite the opposite really. These are good people who care deeply about the work they do.

I would suggest patience but not sure there's receptiveness to that at this point.

Guess that's all I wanted to say for now. Have a good night/weekend.

Thank you for this, it adds to the hope.

Anyone I have spoken to who does not understand how I feel about this hasn't actually completed the game.  All I say to them is "just you wait."


Like I said here many times actions speak louder than words and I'm basing words as meaningless until I'm proven other wise, to me it's just more Talking out your @ss!

#802
Legend78731

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Jarrett Lee wrote...

redknight38 wrote...

You will note that ATGhunter's post and the others in this thread was one of the few to warrant an official response. Yes, I know, reading into it too much and conspiracy theory, but it does make you take notice.


There's no voodoo at work here - I'm just sitting on my couch reading this on my iPad, it has been a difficult week, I'm very tired, and wanted to respond to some of the points made here. I just followed the link from the thread about Casey's post :)


Thanks for that, Jarrett.

#803
Wowlock

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Jarrett Lee wrote...

Most of these things you see as olive branches aren't that at all. They are part of the already planned launch period of ME3 (Star Wars I can't speak for). The N7 MP weekend was planned some time ago - before the ending situation came to light. Not everything revolves around this controversy. It's just unfortunate timing. Same goes for the recent strategy videos for example - we filmed those weeks ago. I think Corey and Eric did a great job in them and was dismayed at the vitriol in the YouTube comments.

You're complaints are being heard, and considered and discussed etc, but I wouldn't read so much into some of the marketing stuff we're doing. I know a lot of you won't buy that - i cant "prove it" - but I've actually always been honest with you guys all the way back to ME1. Operation Goliath is an event we planned because the multiplayer is really fun, and we want to engage the players with it (i just completed the challenge tonight myself!). Of course we had events and releases planned for the week after launch-week. There are no nefarious scheming evil meetings on this topic. We take it seriously, and are discussing it internally. Nobody is happy or dismissive about the fan reaction, at BioWare. Quite the opposite really. These are good people who care deeply about the work they do.

I would suggest patience but not sure there's receptiveness to that at this point.

Guess that's all I wanted to say for now. Have a good night/weekend.


We are patient enough to sit around and wait for a solution....problem is not everyone will do that courtesy to you and the more the situation stays unresolved, more people will either join the movement or outright won't buy your products.

Don't get me wrong, I am not telling this as a ''threat'' or something like that. I am just saying as a customer who feel almost the same as many guys out there and not everyone has great patience and considering how there are MANY tactics out there for the companies to milk more money ( the Day 1 DLC situation didn't help people's opinion ) there will be some repricussions.

Personally ? Whether I believe the PR talk or not.... I am certain of my decision of ''witholding any purchase until this thing is fixed '' and not gonna get fooled by some cheap tricks ( although that might not be the case, as you said, Timing made it quite worse ) 

I strongly suggest that you guys should stop shoe-horning MP while the SP ( the main game ) turn people away because when people reach the max level and beat golden challenges, they will return to their usual FPS games sadly and when they cannot play the SP as they like to, that will leave games quite empty... I really don't want to see that happening but the indications shows this is a big possibility.

I don't know the numbers but the Replayability of Mass Effect series was never about Multiplayer...but making a whole new playthrough about your choices... soo unless you guys decided to change the games focus...the situation still stands and as long as it stands...the line will be held.

#804
atghunter

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VegaMendoza wrote...

Atghunter, you seem to have some insight in this way of communication, so I thought I'd ask your opinion on this:

I noticed mr. Hudson wrote in his statement that this was a partnership between the developers and the fans. I find that an interesting choice of word because if that is the case then the whole argument that Bioware ought to retain "artistic integrity" and shouldn't change their endings as that would compromise their integrity over the product seems to me to be struck invalid.

If anything, it at least says that "Yes, we are able to change the ending and have no 'artistic' reservations against it, but we are not saying anything conclusive about it because obviously if this just whole outcry died away and no one bothered being vocal about it then all is fine and well for us."


I posted this re someone else's questions, but I'll repost it here with a brief add:


Game manufacturers have tried to shift “customers” (individuals who inspect a product in the marketplace and then decide whether or not to purchase it), into “patrons” (individuals who trust the integrity of a company enough to pay a premium price before the delivery of the product). The patron/artisan relationship is one of significant trust b/c it ultimately removes the consumer’s main defense (i.e. voting with their wallet by not purchasing the product).  It also implies that the artist agrees to curtail their artistic integrity to some degree to deliver a product the patron will like.

No matter how this turns out, has Bioware at best turned a bunch of die-hard fans into wary customers. I’d have to say yes.

#805
Sbj220

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This is probably the first and last post I will make on these forums. I just wanted to say thank you to everyone who has participated in the "Hold The Line" and "Take Back" initiatives and every other group like them. In particular, however, I would like to say thank you to Mr. Lee. I have my personal dissatisfaction with the final moments of ME3, but it is supremely encouraging to see that someone of his intimate knowledge of and involvement in the game would take the time to post what I will perhaps naively accept as a non-PR-sanctioned appeal to we loyal BW fanboys/fangirls. It brings up a great feeling of satisfaction in my heart to know that, although nothing may change from our "holding the line", we are being heard. With the greatest respect to Mr. Lee and all the posters of this thread, I thank you.

#806
Berkilak

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Jarrett Lee wrote...

Caz Neerg wrote...

Nice to see that Merizan isn't the only one who can communicate like a real person, rather than solely in PR doublespeak.

The unfortunate implication of Jarrett Lee's post is that, while they are paying attention and are not enjoying our discontent, they aren't allowing it to interfere with their pre-planned schedule at all. Which, frankly, implies that they don't take us that seriously, or they would actually be adjusting something based on our reaction, rather than having pretty much everything proceed as if the controversy doesn't exist.


So formal, just call me Jarrett :)

The execution of a few marketing things we'd already planned doesnt preclude this situation being taken seriously, believe me.

Stop engendering hope! :crying:

#807
Kloborgg711

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Jarrett Lee wrote...

Caz Neerg wrote...

Nice to see that Merizan isn't the only one who can communicate like a real person, rather than solely in PR doublespeak.

The unfortunate implication of Jarrett Lee's post is that, while they are paying attention and are not enjoying our discontent, they aren't allowing it to interfere with their pre-planned schedule at all. Which, frankly, implies that they don't take us that seriously, or they would actually be adjusting something based on our reaction, rather than having pretty much everything proceed as if the controversy doesn't exist.


So formal, just call me Jarrett :)

The execution of a few marketing things we'd already planned doesnt preclude this situation being taken seriously, believe me.


I can't pretend to speak for anyone but myself, but thanks for taking the risk of responding to us. I know it seems silly to use the term "risk", but I realize with the situation as it is it's dangerous for anyone associated with Bioware to say anything (even seemingly innocuous tidbits) lest it be used against the company or read into too deeply. I know for me, a lot of frustration and impatience comes from the feeling that no one is listening, so even little drop-in comments like the ones you just gave help alleviate some of that stress.
So yeah, thanks.

#808
Yalision

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Jarrett Lee wrote...

Caz Neerg wrote...

Nice to see that Merizan isn't the only one who can communicate like a real person, rather than solely in PR doublespeak.

The unfortunate implication of Jarrett Lee's post is that, while they are paying attention and are not enjoying our discontent, they aren't allowing it to interfere with their pre-planned schedule at all. Which, frankly, implies that they don't take us that seriously, or they would actually be adjusting something based on our reaction, rather than having pretty much everything proceed as if the controversy doesn't exist.


So formal, just call me Jarrett :)

The execution of a few marketing things we'd already planned doesnt preclude this situation being taken seriously, believe me.


Jarrett has swayed me. I am very happy to see him put his neck out to try and say something to us. I can't thank him enough. I wish more staff would communicate how they feel with us. I will hold the line, but I am done pushing. It's time to see if what we did mattered now. We have rallied tens of thousands who feel the same to make sure Bioware understands how we feel. I have faith now on a sincere level. Lets see how it plays out. My sentiments on DLC are still the same, but I will join into the multi events and boot up to enjoy the multi. But for now, the single still depresses me too much knowing the end.

Modifié par Yalision, 17 mars 2012 - 06:55 .


#809
Dark Wyn

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Naked David wrote...

Dark Wyn wrote...

Jarrett Lee wrote...

Most of these things you see as olive branches aren't that at all. They are part of the already planned launch period of ME3 (Star Wars I can't speak for). The N7 MP weekend was planned some time ago - before the ending situation came to light. Not everything revolves around this controversy. It's just unfortunate timing. Same goes for the recent strategy videos for example - we filmed those weeks ago. I think Corey and Eric did a great job in them and was dismayed at the vitriol in the YouTube comments.

You're complaints are being heard, and considered and discussed etc, but I wouldn't read so much into some of the marketing stuff we're doing. I know a lot of you won't buy that - i cant "prove it" - but I've actually always been honest with you guys all the way back to ME1. Operation Goliath is an event we planned because the multiplayer is really fun, and we want to engage the players with it (i just completed the challenge tonight myself!). Of course we had events and releases planned for the week after launch-week. There are no nefarious scheming evil meetings on this topic. We take it seriously, and are discussing it internally. Nobody is happy or dismissive about the fan reaction, at BioWare. Quite the opposite really. These are good people who care deeply about the work they do.

I would suggest patience but not sure there's receptiveness to that at this point.

Guess that's all I wanted to say for now. Have a good night/weekend.


As much as I want to see the endings fixed guys, I am beginning to see ((was too caught up in "rage" to care at first)) that the guys at Bioware are still people too.  They've spent years working on this series and the backlash from us must be hard to deal with.  "dismayed at the vitriol in the Youtube comments"...think about it.  It must be rough to spend time, crafting things then have angry fans just stomp on it.  Hell, I don't even post my own art anymore because I fear reactions like this over at DevArt.
Point is, I am a firm believer in "hold the line" and I'm dying to see if we get our endings fixed up.  But seeing some of this and thinking about it all in retrospec, I feel bad for the guys at Bioware too.
Weather others agree with me or not, I DO appreciate the years of awesome stories from Bioware and the memories and I truly hope we give and you recieve awesome feedback to help bring about the endings and closure we ALL  ((us fans and you at BW)) truly deserve. 

Now I return to civily "holding the line"


They are people to. I hate that those guys got dumped on for the multiplayer vid. BUT its to be expected. No one wants to hear about anything but a fix.


Funny thing is.  I was kinda' excited about the MP when a co-worker told me about it at work tonight.
I was like "wow?  really?"
Then he said it was silver and against REAPERS.  Then I remembered how I can't even get past Reapers on Bronze wave 10.  So I'm worried I'd be wasting my time.  I love the MP, but I suck at it.

Anyways, I got off track.  I TOO want word of REAL ending fixes, but I won't shut out other ME news.  Even as disgruntled as I am over the endings, I'm still a ME fan.  THAT is something I WILL blame Bioware for.   Making me a fan.  ^^

Shutting up and going back to holding the line.

#810
mjh417

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HOLD THE LINE!!!!!!!

We have to keep the emotion high if we are to win this war.

#811
Militarized

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Jarrett Lee wrote...

Caz Neerg wrote...

Nice to see that Merizan isn't the only one who can communicate like a real person, rather than solely in PR doublespeak.

The unfortunate implication of Jarrett Lee's post is that, while they are paying attention and are not enjoying our discontent, they aren't allowing it to interfere with their pre-planned schedule at all. Which, frankly, implies that they don't take us that seriously, or they would actually be adjusting something based on our reaction, rather than having pretty much everything proceed as if the controversy doesn't exist.


So formal, just call me Jarrett :)

The execution of a few marketing things we'd already planned doesnt preclude this situation being taken seriously, believe me.


Jarrett, we appreciate you talking to us like human beings instead of with the aforementioned PR talk. While we are taking what you say, at least I am anyway, truthfully I hope you don't mind if we take it with a grain of salt. Many of us feel we were lied to, quite directly, by Hudson and Walters(just take a look at this picture floating around, please. 
http://i.imgur.com/xUq9t.png ). Whether you feel that is accurate to say or not, humans are emotional creatures and I think it's how people are feeling. 

We are here because we love Mass Effect and we think the franchise your company has given us deserves better then what we the customer received. 

Thanks, 

Militarized(Josh ;)

PS. If you wouldn't mind sneaking my suggestion in.... just repeat ME2's success with the end of ME3 ;) tips in the link in my signature! lol <3

Modifié par Militarized, 17 mars 2012 - 06:58 .


#812
ThePasserby

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Jarrett Lee wrote...

You're complaints are being heard, and considered and discussed etc, but I wouldn't read so much into some of the marketing stuff we're doing. I know a lot of you won't buy that - i cant "prove it" - but I've actually always been honest with you guys all the way back to ME1. Operation Goliath is an event we planned because the multiplayer is really fun, and we want to engage the players with it (i just completed the challenge tonight myself!). Of course we had events and releases planned for the week after launch-week. There are no nefarious scheming evil meetings on this topic. We take it seriously, and are discussing it internally. Nobody is happy or dismissive about the fan reaction, at BioWare. Quite the opposite really. These are good people who care deeply about the work they do.
.



They cared so deeply about their work that they'd photoshopped Tali's face with a stock photo?

They cared so deeply about their work that they copied the ending image from someone else's work on deviantart? Link 

They cared so deeply about their work that they slapped a few incoherent footages together, put 3 different colourings, and called them endings?

I understand that you're trying to mollify us, but you should know that Bioware is running very short on customer trust and nothing short of concrete actions mean anything now.

#813
Jarrett Lee

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We're listening, and hopefully I haven't said anything too scandalous ;)

But now you guys are making me paranoid, so I'll zip it for a while!

#814
Boceephus

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Dear Mr. Lee,

Thanks for popping in to give us some honest feedback. It is refreshing, appreciated and goes a long way. If it's any consolation to you and your co-workers, I wouldn't be so adamant about Holding The Line if I didn't cherish and adore the franchise you've all provided for me and didn't want so badly to see some meaningful closure brought to these characters.

Have a terrific weekend.

#815
Darkeus

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Jarrett Lee wrote...

Most of these things you see as olive branches aren't that at all. They are part of the already planned launch period of ME3 (Star Wars I can't speak for). The N7 MP weekend was planned some time ago - before the ending situation came to light. Not everything revolves around this controversy. It's just unfortunate timing. Same goes for the recent strategy videos for example - we filmed those weeks ago. I think Corey and Eric did a great job in them and was dismayed at the vitriol in the YouTube comments.

You're complaints are being heard, and considered and discussed etc, but I wouldn't read so much into some of the marketing stuff we're doing. I know a lot of you won't buy that - i cant "prove it" - but I've actually always been honest with you guys all the way back to ME1. Operation Goliath is an event we planned because the multiplayer is really fun, and we want to engage the players with it (i just completed the challenge tonight myself!). Of course we had events and releases planned for the week after launch-week. There are no nefarious scheming evil meetings on this topic. We take it seriously, and are discussing it internally. Nobody is happy or dismissive about the fan reaction, at BioWare. Quite the opposite really. These are good people who care deeply about the work they do.

I would suggest patience but not sure there's receptiveness to that at this point.

Guess that's all I wanted to say for now. Have a good night/weekend.



So, more PR it is then?  Because all I read there was, "Spin, spin, spin, spin, spin."

Sorry but it is hard to believe anything EA/Bioware says right now.  But I hope you are listening, it has to be loud and clear by now.

Hold the line....

Modifié par Darkeus, 17 mars 2012 - 06:59 .


#816
RubiconI7

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Jarrett Lee wrote...

Caz Neerg wrote...

Nice to see that Merizan isn't the only one who can communicate like a real person, rather than solely in PR doublespeak.

The unfortunate implication of Jarrett Lee's post is that, while they are paying attention and are not enjoying our discontent, they aren't allowing it to interfere with their pre-planned schedule at all. Which, frankly, implies that they don't take us that seriously, or they would actually be adjusting something based on our reaction, rather than having pretty much everything proceed as if the controversy doesn't exist.


So formal, just call me Jarrett :)

The execution of a few marketing things we'd already planned doesnt preclude this situation being taken seriously, believe me.


We really want to believe you, Mr. Lee trust me, we really really do. We want to believe that Bioware loves us and from past experiences we know you do. (well to a certain degree) 

The thing is what the OP is saying is making sense. Especially Mr. Hudson's vague response. It feels very manipulative and disconcerting. (I'm sure all of you know what I'm talking about, its like listening to politicians)

I know we can't get anything concrete right now but the things is only concrete things can calm the fanbase at the moment.

Modifié par RubiconI7, 17 mars 2012 - 06:57 .


#817
VerdantSF

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Jarrett Lee wrote...

Nobody is happy or dismissive about the fan reaction, at BioWare. Quite the opposite really. These are good people who care deeply about the work they do.

This part I believe.  What I don't believe is how a creative team who loved the characters as much as we did could allow the current ending scenario to make it past the brainstorming stage.  How did it even get past ONE meeting without pushback from team members?

Modifié par VerdantSF, 17 mars 2012 - 06:58 .


#818
Clarissant

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Jarrett Lee wrote...

Most of these things you see as olive branches aren't that at all. They are part of the already planned launch period of ME3 (Star Wars I can't speak for). The N7 MP weekend was planned some time ago - before the ending situation came to light. Not everything revolves around this controversy. It's just unfortunate timing. Same goes for the recent strategy videos for example - we filmed those weeks ago. I think Corey and Eric did a great job in them and was dismayed at the vitriol in the YouTube comments.

You're complaints are being heard, and considered and discussed etc, but I wouldn't read so much into some of the marketing stuff we're doing. I know a lot of you won't buy that - i cant "prove it" - but I've actually always been honest with you guys all the way back to ME1. Operation Goliath is an event we planned because the multiplayer is really fun, and we want to engage the players with it (i just completed the challenge tonight myself!). Of course we had events and releases planned for the week after launch-week. There are no nefarious scheming evil meetings on this topic. We take it seriously, and are discussing it internally. Nobody is happy or dismissive about the fan reaction, at BioWare. Quite the opposite really. These are good people who care deeply about the work they do.

I would suggest patience but not sure there's receptiveness to that at this point.

Guess that's all I wanted to say for now. Have a good night/weekend.


Personally, I have mixed feelings everytime I read something new from a Bioware employee.

On the one hand, I appreciate the fact that you guys are talking to us, it shows that at least you aren't completely ignoring us. On the other, you say a lot without really saying anything at all so we basically have to decide how much we trust you (and I think you can understand why we are struggling with that right now).

However that's when I have to sit back and remind myself that nothing happens overnight and being impatient only makes me feel worse than I already do. There is receptiveness in the community to patience, just try to understand our side a little more. We've spent 5 years loving Mass Effect and 2 years waiting for ME3 so the patience tank is naturally going to be running a little low.

Also, I'm sure I'm not alone in feeling like there is a continued insistance on Bioware's (and particularily within Casey Hudson's statements/comments) that the ending is indeed definitive and epic. The more you guys push this the more frustrated the fanbase will grow. Then again to stop pushing it would basically be admitting you botched the ending and didn't deliver what you promised...ah double edged swords...

#819
keeper1890

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Revan Shepard wrote...

hell i hope so, because of how ME3 ending, that killed it's replay value to me, i don't even care to play it that much anymore :(


Same here, I was going to go back to ME1 and do a run-through marathon, but . . . after those endings.  Why bother?  I realized playing through again was worthless when my friend got a PS3 and wanted to know if he should pick up the Mass Effect series.  I told him ME1 didn't come out on PS3 but ME2 comes with a way to make some important choices.  He asked me to look to see if those choices were enough or if he should get it for PC, even though it wouldn't run so well.  I looked at the choices and the first one made me cringe.  Save or Kill the Rachni queen on Noveria.  This choice means nothing in the long run.  Save the queen? Reapers get her.  Kill the queen?  The Reapers pull another queen out of nowhere. (Space Magic?) 
That's when it hit me, if I can get any ending based on War Assets and EMS, what did I spend all that time for?  I chose to save the queen because I thought she'd have an effect on the final battle, but she's nowhere.  Apparently some bugs showed up at the crucible and that's it.  Never mind that the Rachni gave the galaxy a run for it's money last time around.  I saved Kaidan because he was a biotic and an officer.  Leadership and power would be needed in the war, but no benefit was reaped compared to Ashley. 
My choices meant nothing and it didn't matter that I was the pinnacle of Paragon perfection, I was always going to have those 3 options.  Never mind that I talked the geth and the quarians into coexisting, apparently Star Child says synthetics will always kill all organics.  Why the hell don't I get an option to disagree?  I build a galactic armada out of trust, good will, and fulfilled promises. 
In a word, trust.  The species of the galaxy trusted me enough for me to lead them into war.  If my War Assets and EMS are high enough, why can't I trust them back?  Why can't I tell the Star Child that if all my options mean the end of galactic civilization, that I don't want any part of him and go back down to the fight?  I mean, I finally get to talk to the head of the Reapers and he isn't all haughty and dismissive, and I don't have anything to say to him besides "You'll never understand" or "We don't want to be preserved?"  Seriously?  I had more options talking to Sovereign and he thought I was some worm.  The Star Child seems moderately impressed an organic reached him.  You'd think he might consider what I have to say, IF I HAD ANYTHING TO SAY!!

This ended up getting way out of hand, with equal parts depressing and enraging, but I just had to get it out.  Holding the Line.

#820
Lazarus Cricket

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Nice post, makes me want to go read the Art of War.
"You magnificent B*stard, I read your Book!"
Hold the Line.

Modifié par Lazarus Cricket, 17 mars 2012 - 07:01 .


#821
Lord Devlin

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Hold the line!

#822
soundhole

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atghunter said:
...my wife thanks you all for letting me have dinner.


Woah woah woah.... did we discuss this? You were allowed to have dinner? Nuh-uh. No breaks, back on your head.

Modifié par soundhole, 17 mars 2012 - 06:59 .


#823
Avarenda

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cadoodle wrote...

This One just made its donation to Child's Play. This One joins in the vocalization regarding to maintaining control of the linear representation of a battle grouping.


Ahh cadoodle, you are awesome.

#824
awwnuts07

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Jarrett Lee wrote...

Most of these things you see as olive branches aren't that at all. They are part of the already planned launch period of ME3 (Star Wars I can't speak for). The N7 MP weekend was planned some time ago - before the ending situation came to light. Not everything revolves around this controversy. It's just unfortunate timing. Same goes for the recent strategy videos for example - we filmed those weeks ago. I think Corey and Eric did a great job in them and was dismayed at the vitriol in the YouTube comments.

You're complaints are being heard, and considered and discussed etc, but I wouldn't read so much into some of the marketing stuff we're doing. I know a lot of you won't buy that - i cant "prove it" - but I've actually always been honest with you guys all the way back to ME1. Operation Goliath is an event we planned because the multiplayer is really fun, and we want to engage the players with it (i just completed the challenge tonight myself!). Of course we had events and releases planned for the week after launch-week. There are no nefarious scheming evil meetings on this topic. We take it seriously, and are discussing it internally. Nobody is happy or dismissive about the fan reaction, at BioWare. Quite the opposite really. These are good people who care deeply about the work they do.

I would suggest patience but not sure there's receptiveness to that at this point.

Guess that's all I wanted to say for now. Have a good night/weekend.


Sorry, bro. At this point, talk is cheap. Show us something substantial and I promise, we'll STFU.

#825
Lellandra

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Paparob wrote...

Can...can I talk like a hanar too? No? :( OK how about volus?

I plan to *gasp* donate any money *gasp* to Child's Play I would have *gasp* spent on DLC.



Got to change your profile picture though!!


I say tell them what was wrong with the end civily and don't be rude to the staff.

There is the strong possibility they did not expect this to blow over like it did and have nothing planned. If so, nothing we can do will make they develop anything at the speed of light! (that would be awesome though)