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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#851
NeoRizer

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I'm boycotting all things EA and BioWare. I'm no longer purchasing DLC for ME3 unless it's a free download...like a re-write of the last 15 minutes of the game perhaps?

I'm no longer playing the multiplayer and supporting these "weekend events" because it's just a detraction of the consumers intelligence. Why would people complain about a game sucking ass but enjoy other aspects of it? I can't bring myself to enjoy the multiplayer because the single player experience was ruined for me.

Maybe if the campaign can be salvaged I will consider getting deeper involved in the multiplayer if I can find a way to not fall through floors and get stuck in walls as a Vanguard. I suggest every one NOT play this event because in the end it's just for a random chance to unlock a gun you already paid for, which should just be unlocked in multiplayer from the get go.

That's just my opinion on this whole weekend event and regardless if it's a PR stunt or not, I'm just disheartened by the campaign I can't even boot this game up without being sick to my stomach.

Thank God RE: Raccoon City comes out on Tuesday so I can just forget about this abortion of a video game franchise, here's to Mass Effect 1...the last bastion of the Mass Effect franchise, it should have remained a sleeper hit, cult classic and never went mainstream.

Cheers.

#852
killnoob

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Hashbeth wrote...

To atgHunter;

I do not know if you will catch this, but I have a serious question and I can't think of anyone else on the forum more qualified (to my knowledge) to answer.

Could some of this indecision also be due to other theaters of release? I believe the game was released in Japan, Korea, etc. recently, was it not? (the 14th, I thought?)

Could this delay in release explain some of the current responses? BioWare would like to wait for its product to be delivered to most markets before making concrete statements?


I dont know about atghunter but these sound like reasonable assumptions.

Kudos for stating them :)

#853
calis_riakel

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Jarrett Lee wrote...

We're listening, and hopefully I haven't said anything too scandalous ;)

But now you guys are making me paranoid, so I'll zip it for a while!


I appreciate that you're willing to poke your head into the thread (especially in your off time). It doesn't change how i feel about the endings or Bio currently, but it's obvious from reading your posts you're at least trying to put in the effort.

#854
atghunter

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SilentJay71 wrote...

I find it kind of funny that everybody is taking a complete stranger at his word without actually doing a background check. You might be interested in what you find.


I'd honestly be happy to chat about my background.  Please drop me a line with your questions.  My mailbox is a touch full atm, but I promise I will answer everything I can. 

As I've already said my time in PR was some time ago, but the nature of the game still seems to have the basic response rules.  I've also said this is one old gamer's perspective.

Thanks for being interested in me!

#855
PhantomFFR7

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Well I am willing to be patient Jarrett as are at least a few others here; we just won’t be going anywhere until decisions are made. :)

Edit: and yes I brought a sleeping bag, and it is VERY cozy >.>

Modifié par PhantomFFR7, 17 mars 2012 - 07:05 .


#856
Caz Neerg

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charon45 wrote...
You are corrent in that you can infer a lot from relatively small sample sizes, if the pool is selected carefully. A sample of hundreds could tell you a lot if it is representative of the whole population. On the other hand, a bad sample can give biased results from huge sizes. Since you have a poli sci background, polling half the state of Alabama would not give an accurate account of who would win a presidential election. I agree that the BSN poll shows that fans of the series generally dislike the ending, but my inner researcher has to point out the difference between scientific and non-scientific polling. I am on your side, though. I signed up here just to voice my dissatisfaction with the ME3 ending. Hold the line.


Still, when a poll has 50,000 respondents, and you could assume a margin of error of 40% and still have half the people opposed to the ending, that says a lot, no matter how the poll was conducted.

#857
Nostradamoose

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Jarrett Lee wrote...

We're listening, and hopefully I haven't said anything too scandalous ;)

But now you guys are making me paranoid, so I'll zip it for a while!

Excuse me for being overly casual.


But dude, we like Bioware games and we are overly attached to them.

Trust me on that, if we did not care about how great Bioware is, all this ending stuff would have been but a whimper.

We complain to you guys because WE CARE, we LIKE your games. Do not let any whiner say the opposite, you guys did a good job for most of the game, we simply want to have you guys bring it closer to perfection, where your work should be! Come on you are Bioware, not some let-down company!  We whine a whole ****ing lot because we believe you deserve greatness, not "averageness..."

#858
Lyriq

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Jarrett Lee wrote...

We're listening, and hopefully I haven't said anything too scandalous ;)

But now you guys are making me paranoid, so I'll zip it for a while!


Ha ha ha, I really like this guy.

#859
Moirai

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Good reposts, OP.

I, for one, am not going anywhere.

Please fix the ending of ME3, Bioware. I am very unhappy with it. Thank you very much.

Was that polite enough..?

#860
Goodwood

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wngmv wrote...

Bunzmaster wrote...

Thanks for posting.

Even if the Goliath event isn't for PR/damage control. We dissapointed fans can still protest by not taking part in it.


Agreed. And to some point I think it should especially be boycutted b/c it's not for PR/damage control.


I'm sorry, but IMHO it's not really fair to read a "damned if you do, damned if you don't" message into this.

As long as we keep up with the fact that we're not happy with the endings and continue to be civil, there should be absolutely no reason why we as customers and fans shouldn't partake of the parts of this product that we do like. I'm still conflicted about this Goliath promotion, mind, but I'm not about to start putting the screws to people who may or may not necessarily deserve it.

#861
Reptilian Rob

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Lord_Nikon wrote...

Jarret, Quick question... did anyone ever playtest the ending? ever?

"Seems fine to me."

"You don't think this is a little...Insulting?"

"Who cares, eye on the prize, paycheck."

"Right, I almost forgot."

#862
ManOfSteeL1618

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Finished my second playthrough, the ending is just depressing. Where did mass effect go?

#863
Tequila Man

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Reptilian Rob wrote...

Lord_Nikon wrote...

Jarret, Quick question... did anyone ever playtest the ending? ever?

"Seems fine to me."

"You don't think this is a little...Insulting?"

"Who cares, eye on the prize, paycheck."

"Right, I almost forgot."


"Besides, everyone loves the same rehashed sci-fi Luddite bull****."

#864
Clarissant

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Paparob wrote...

There is the strong possibility they did not expect this to blow over like it did and have nothing planned. If so, nothing we can do will make they develop anything at the speed of light! (that would be awesome though)


Based on that "Final Hours of Mass Effect" thing it's pretty clear they really thought this would work, ergo no, they have nothing stashed away for dealing with this. Also, I don't think Bioware has ever had to face something like this before (though EA should be experts by now!).

People need to take a deep breath and accept that even in the best case scenario where Bioware agrees to release a better ending it will take MONTHS to get it. They have to write it, animate it, call in the voice actors, etc. etc. etc.

#865
HenchxNarf

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Jarrett Lee wrote...

Darkeus wrote]


So, more PR it is then?  Because all I read there was, "Spin, spin, spin, spin, spin."

Sorry but it is hard to believe anything EA/Bioware says right now.  But I hope you are listening, it has to be loud and clear by now.

Hold the line....


*shrug* wasn't spin. Just giving you some info - unfiltered. Just me, at home, describing some of my work.


I have to say, you're a trooper. Because if I had to sit here and read through all of this stuff... I don't know what I would do or how I would feel that people are ripping apart a game I worked hard on. For that, I commend you.

#866
Necrotron

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Fantastic read, thank you for keeping us updated.

#867
JamesYHT

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Clarissant wrote...

Jarrett Lee wrote...

Most of these things you see as olive branches aren't that at all. They are part of the already planned launch period of ME3 (Star Wars I can't speak for). The N7 MP weekend was planned some time ago - before the ending situation came to light. Not everything revolves around this controversy. It's just unfortunate timing. Same goes for the recent strategy videos for example - we filmed those weeks ago. I think Corey and Eric did a great job in them and was dismayed at the vitriol in the YouTube comments.

You're complaints are being heard, and considered and discussed etc, but I wouldn't read so much into some of the marketing stuff we're doing. I know a lot of you won't buy that - i cant "prove it" - but I've actually always been honest with you guys all the way back to ME1. Operation Goliath is an event we planned because the multiplayer is really fun, and we want to engage the players with it (i just completed the challenge tonight myself!). Of course we had events and releases planned for the week after launch-week. There are no nefarious scheming evil meetings on this topic. We take it seriously, and are discussing it internally. Nobody is happy or dismissive about the fan reaction, at BioWare. Quite the opposite really. These are good people who care deeply about the work they do.

I would suggest patience but not sure there's receptiveness to that at this point.

Guess that's all I wanted to say for now. Have a good night/weekend.


Personally, I have mixed feelings everytime I read something new from a Bioware employee.

On the one hand, I appreciate the fact that you guys are talking to us, it shows that at least you aren't completely ignoring us. On the other, you say a lot without really saying anything at all so we basically have to decide how much we trust you (and I think you can understand why we are struggling with that right now).

However that's when I have to sit back and remind myself that nothing happens overnight and being impatient only makes me feel worse than I already do. There is receptiveness in the community to patience, just try to understand our side a little more. We've spent 5 years loving Mass Effect and 2 years waiting for ME3 so the patience tank is naturally going to be running a little low.

Also, I'm sure I'm not alone in feeling like there is a continued insistance on Bioware's (and particularily within Casey Hudson's statements/comments) that the ending is indeed definitive and epic. The more you guys push this the more frustrated the fanbase will grow. Then again to stop pushing it would basically be admitting you botched the ending and didn't deliver what you promised...ah double edged swords...



agree, it's a dilemma....

#868
Ajx-

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Love the official response.

I noted in specific how Goliath was pre planned before launch. One question on that: how could ps3 compatitability be overlooked? That aside it makes me think the first/next Dlc is preplanned and already has work done on it. If this is true, and our reservations about the ending came as a surprise, part of me thinks any resolution to them isn't planned and is that much further down the road.

As much as I'd like to see alt endings and some closure, after reading this thread I feel if they are to be made, it certaintly isn't in the works right now. That is for certain. And this makes me sad :(

#869
Strange Aeons

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With respect to the community managers who are just doing their jobs: if someone with the power to change this situation is truly listening out of a genuine spirit of concern for the integrity of their creation, I hope the message is sinking in that it's going to take more than evasive corporate boilerplate to fix this mess.

#870
Jarrett Lee

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Peete wrote...

Jarrett Lee wrote...


There's no voodoo at work here - I'm just sitting on my couch reading this on my iPad, it has been a difficult week, I'm very tired.

Mr. Lee
You mentioned it's been a difficult week. Out of curiosity, why has it been a difficult week?

Again out of curiosity, and if you don't mind me asking are you a (just) forum moderater or one of the developers?



Im the senior marketing guy....one of them. Have been for the whole franchise really. I can't tell if your question is serious or if yer messing with me :)  the fan reaction is difficult to watch, after all the hard work basically. I'm not a moderator really, just an employee.

#871
Foxcat

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It might be mildly dramatic but if Bioware honestly intended the ending to be taken literally...for us to believe they actually happened and were not hallucinations it is shameful. It is awful writing, awful story-telling, simply awful. The collective efforts of this community have simply done a better job concluding this story.

#872
Goodwood

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HenchxNarf wrote...

Jarrett Lee wrote...

Darkeus wrote]


So, more PR it is then?  Because all I read there was, "Spin, spin, spin, spin, spin."

Sorry but it is hard to believe anything EA/Bioware says right now.  But I hope you are listening, it has to be loud and clear by now.

Hold the line....


*shrug* wasn't spin. Just giving you some info - unfiltered. Just me, at home, describing some of my work.


I have to say, you're a trooper. Because if I had to sit here and read through all of this stuff... I don't know what I would do or how I would feel that people are ripping apart a game I worked hard on. For that, I commend you.


I've had experiences with my stories recieving a critical paddling session, so I know what the honest devs might be going through. That said, I agree completely. We love the game. We're only upset because of this fact.

#873
Yalision

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Jarrett Lee wrote...

Darkeus wrote]


So, more PR it is then?  Because all I read there was, "Spin, spin, spin, spin, spin."

Sorry but it is hard to believe anything EA/Bioware says right now.  But I hope you are listening, it has to be loud and clear by now.

Hold the line....


*shrug* wasn't spin. Just giving you some info - unfiltered. Just me, at home, describing some of my work.


Just go Jarrett, there are some people who can't appreciate that you even came in here. I can't blame them in a world so corporate as today, but the first post you gave here got its message across to a few. I hope more staff will do the same.

#874
Darkeus

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Jarrett Lee wrote...

Darkeus wrote]


So, more PR it is then?  Because all I read there was, "Spin, spin, spin, spin, spin."

Sorry but it is hard to believe anything EA/Bioware says right now.  But I hope you are listening, it has to be loud and clear by now.

Hold the line....


*shrug* wasn't spin. Just giving you some info - unfiltered. Just me, at home, describing some of my work.


Unfortunately right now, that is so hard to believe.

I hate to say it, but this is where the level of trust with EA/Bioware is at right now, in the pits.  Your statement may have been honest and heart felt.  But right now, it looks like damage control to try to placate the angry customers in this thread.

And to think, there was a time where I believed Bioware could do no wrong.  After Dragon Age 2 and now this?  My faith has disappeared.  What happened to the Bioware I loved before EA bought you guys?

#875
Naked David

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Darth_Trethon wrote...

Very nice thread......I do believe that the game is in desperate need of clarification regarding the endings but I also believe an ending DLC was always intended as a moneymaker similar to Fallout 3 but the "intended" reaction was probably to have us ask for DLC which did happen but it seems this kind of blew up in their faces with a far stronger reaction than they probably anticipated and are VERY pressed for time to cool down the situation with a lot of returned copies and rage all over the place but it's probably too early to announce the DLC.....if it's even remotely close to ready and I think it can be anywhere from an idea stage to completely finished but being timed for release. I do think this was at least partially intended because otherwise they either screwed up big time(which i doubt, they'd have probably delayed it at least 3 more months, there was time) or are straight up incompetent, which is extremely unlikely.

At this point I think they are trying to cool the situation for at least a month or two before they can reasonably announce an ending changing DLC while maintaining the believability that it was developed after this mess happened but at the same time it seems the situation is probably more dire than they expected so pricing and timing/development are going to be HUGE internal issues right now.

Personally I am looking forward to seeing what they say next though it looks like they are trying to spin the "we value and listen to our customers so here's DLC" ball.


Ever since I finished the game I've felt the same way. But why wait? With all the turmoil over the ending I'm positive that an announcement or DLC release would sell better now rather than later when we've moved on to something else. I work in sales and you have to strike while the iron is hot. They dont do this for free and they are sitting on a goldmine. Take the opportunity while its yours for the taking.