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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#8826
Mallissin

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Jessica Merizan wrote...

Just so you guys are aware, my Twitter account will no longer be a place to discuss BioWare (at least for now). If you're following me there and that's the only reason, I suggest unfollowing me.

I will also be changing my interactions with fans on the BSN to a role that is more moderation focused and less engagement focused. Thanks to those of you who have provided wonderful conversations.

Lastly, despite what someone indicated on an earlier page, I am not a salaried employee. I am paid hourly. It's a good job, but I'm not being paid to engage with the community at 3AM. I did it because I thought it was helpful. I'm sorry that it wasn't.

EDIT: None of this affects my role. I'm still your advocate and am actively collecting feedback, thoughts, questions, concerns etc. 


I appreciate your candor, but I think most of the issues causing the frustrations to continue are the fact Bioware seems to be giving a two-faced answer to everyone.

On one face, we have the friendly employees like you who are eager to get into discussions and help our spirits, and then on the other face we have the executives above you not doing anything but putting out boiler plate PR letters and one-liners to the media.

All the while, Bioware themselves are not managing the controversy at all, allowing all kinds of major gaming sites to call their fans names and smacking the hornet's nest daily. They company seems to be enjoying the publicity so much they're letting their fans get shot down by site after site, like a parent enjoying a playground fight so much that they've ignored the fact it's their child getting it's ass kicked by a gang of other kids.

Where's Bioware's leaders defending their fans? Where's the humility? Why's it seem like all the artillery is being aimed at the fans? Is Bioware that proud of that pitiful ending that they can't admit it hasn't gone over well with the majority and not just the vocal fans?

All of the frustration aimed at you, is because the people above you aren't doing their jobs. I appreciate that you have also tried to step up, but no matter how hard you try it'll never be able to fix the situation.

Casey and friends need to make more of an effort, not you.

#8827
ZLurps

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RagingCeltik wrote...

 I said this:

http://social.biowar...49/326#10382618 

and then read this:

http://www.gameranx....versial-ending/ 

I think I was right and this is how it went down.   As I said, I couldn't believe there was no way that everyone on the staff believed in the ending and no one voiced their concerns.  What we saw was a product of an idea between one or two people with no testing or peer review.   The ending speaks of creative arrogance.


Even if Gameranx information would turn out to be false, responsibility doesn't change. Walters wrote the ending, he has told that on his own twitter, and Hudson as producer was responsible for letting it pass.

I think it's pretty obvious at this point that they dropped the ball and had no idea what fans wanted from the ending. I'm not saying that posting that link is a bad or good thing. It's just that I don't see what's the news.

#8828
Totally Not Swaggacide

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Angry joe's video was amazing

#8829
Hicks233

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Jessica Merizan wrote...

Just so you guys are aware, my Twitter account will no longer be a place to discuss BioWare (at least for now). If you're following me there and that's the only reason, I suggest unfollowing me.

I will also be changing my interactions with fans on the BSN to a role that is more moderation focused and less engagement focused. Thanks to those of you who have provided wonderful conversations.

Lastly, despite what someone indicated on an earlier page, I am not a salaried employee. I am paid hourly. It's a good job, but I'm not being paid to engage with the community at 3AM. I did it because I thought it was helpful. I'm sorry that it wasn't.

EDIT: None of this affects my role. I'm still your advocate and am actively collecting feedback, thoughts, questions, concerns etc. 


To echo the sentiments of many others here. Thank you for your time and effort. It really is appreciated.

Hopefully this situation can be resolved swiftly and we can then all talk about the enjoyment we gain from a complete and brilliant product.

#8830
Vap0ur_Snake

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Jessica Merizan wrote...

Just so you guys are aware, my Twitter account will no longer be a place to discuss BioWare (at least for now). If you're following me there and that's the only reason, I suggest unfollowing me.

I will also be changing my interactions with fans on the BSN to a role that is more moderation focused and less engagement focused. Thanks to those of you who have provided wonderful conversations.

Lastly, despite what someone indicated on an earlier page, I am not a salaried employee. I am paid hourly. It's a good job, but I'm not being paid to engage with the community at 3AM. I did it because I thought it was helpful. I'm sorry that it wasn't.

EDIT: None of this affects my role. I'm still your advocate and am actively collecting feedback, thoughts, questions, concerns etc. 



Thanks for listening to the many voices of the community. It's regretful that you have opted to take a more hands off approach but you gotta do what you gotta do. 

Laters. 

Modifié par Vap0ur_Snake, 21 mars 2012 - 11:29 .


#8831
Keletian2

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Like to thank Jessica Merizan for her effort and consideration in the face of fanatical fans "little redundant but w/e"

Still hesitant on getting my hopes up on alternate endings, but am still actively watching for updates and progress to see if i will remain a bioware consumer.

Just letting Bioware know my opinion on the somewhat baffling ending has not changed.

#8832
shephard987

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Totally Not Swaggacide wrote...

Angry joe's video was amazing


Could you please provide a link? 

Thank You. 

Hold the Line

#8833
LdyBelial

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Jessica Merizan wrote...

Just so you guys are aware, my Twitter account will no longer be a place to discuss BioWare (at least for now). If you're following me there and that's the only reason, I suggest unfollowing me.

I will also be changing my interactions with fans on the BSN to a role that is more moderation focused and less engagement focused. Thanks to those of you who have provided wonderful conversations.

Lastly, despite what someone indicated on an earlier page, I am not a salaried employee. I am paid hourly. It's a good job, but I'm not being paid to engage with the community at 3AM. I did it because I thought it was helpful. I'm sorry that it wasn't.



This is downright shame.  Jessica Merizan's engagement with us was one of the most redeeming qualities we'd had thus far -- somewhat like an olive branch offered tentatively by BioWare.  Her input will be missed.

Alas, it is also understandable.  

Many of us are taking everything said to us and tearing it apart...  I get it; we are all upset over the ending of ME3.  Our experience, in a word, sucked.  We are hurt, we are mad, we want answers.

THIS ISN'T the way to get them.  

BioWare is NOT our ENEMY.  (And no, I don't work for them; don't even bother to go there!)

We need to stay calm -- we need to work WITH BioWare to get what we want.  We need to stay FOCUSED on the end goal.  We want NEW ENDINGS to ME3.  

Instead of tearing apart everything they say -- why not do something more constructive?  Why not write about what it is you want instead?  If all of us were to do that we could easily present our desires as a collective.  

Make polls to find out if what you want is something others can get behind.  Make suggestions on how we might engage more people in our cause.

What ideas can you think up that might bring about a positive and hopeful change to our outlooks?



MeldarthX wrote...

Craven1138 wrote...  
--snip--
.



It doesn't and even if it does - not in my opinion - we don't say it - reason we've hit them so fast; so hard - and we've gotten this so quickly......

We've been Respectful, Civil - Companies that get people screaming; shouting; swearing; spitting on; will ignore those people.

If you have same body of people; being civil and respectful - that's when company knows they have something very dangerous on their hands.   They are still very passionate - but they also know they have to temper it.

If you're getting upset - take a break - give a little to the Charity - it does wonders in releasing that anger..  Forge those thoughts and passion into possitive feedback about the game - They want to know why the ending doesn't work; do it -

I mean honestly how many have actually gone in to the suggetion forum for new ending and posted?  This honest question; I have......now its our chance to keep the pressure on - but do it respectfully and civil.  Treat them like you would be wanted to be treated; as this is business its not personal.

BW - is gathering data; they want our feed back - we give it - we continue to give it - letters; tweets - we keep contacting news - if there is a negative article; we post and present our side; respectfully.  We continue to donate - To get a letter from CEO already - stating we hear you - we will say something in April.  Keep constructive critisim coming in.  I say - I will......as the rest of will.

Have we won?  Not yet - we still could lose out in the end but only if we loose our cool.

HOLD THE LINE


This ^

And

Numdenu wrote...

Remember, Keep Calm and Stay Civil. Hold the Line.

"Hold the Line" does not mean "go blood raging and charge the trenches". Even if you think your foe's vulnerable, that's not how you win. That's how you EXPOSE YOURSELF, GET SHOT AND DIE HORRIBLY. You want the OTHER side to either charge YOU, or surrender. Because the trench is the safest, most tactically beneficial spot.

So stay civil, and entertain those water-testing offers of tentative surrender, without committing. Don't go totally berserk on everything.

Marauder Shields didn't bumrush you, did he. He was at least trying to play it smart.


This^

We have the tools, we have the passion -- we just need to remember -- flinging the hate at BioWare isn't the answer.  

THEY ARE NOT OUR ENEMY!  Remeber ME1 or 2?  Did you love those games?  BioWare didn't let us down when they gave them to us...  We LOVED BioWare then.   So...  Look at them in this light:  they are like our best friend who just made a terrible mistake!  Is this how you would treat your best friend?  I would rather give my best friend a hug, some sound and useful advice and support them through this crisis rather than kick them while they are down. 

But then again...  I believe in treating everyone as I would like to be treated...  That most assuredly includes BioWare.  

Lan

#8834
Gileads

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Hey guys, first time posting here. With all of the scandal surrounding this game and the possibility of a new ending DLC, I've felt that Bioware and EA are setting a very dangerous precedent in which more and more of game content will be sold to us later. But instead I am happy to see that you guys instead are setting a great precedent in which you show that we, the consumers, will not simply shut up and accept broken promises and total letdowns. We've all played games with bad endings, but this is the first time I've seen game authors blatantly lie about what the ending would be. That and the horrendous amount of DLC advertising caused me to write off Bioware as I'm sure many others have. But if all of your efforts actually cause Bioware to make amends, then you've really done them a huge favor.

#8835
Edrick1976

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Just wanted to say THANK YOU Jessica Merizan for EVERYTHING you have done.

#8836
swinburnian

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That sounds a lot, a lot, a lot like what I know of Patrick Weekes. For his sake, I hope that wasn't him. And if it was, I hope Casey Hudson believed it wasn't (or believed it was him but also refrained from removing Weekes's fingernails with a cheese grater and some salt).

#8837
MeldarthX

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Mallissin wrote...

Jessica Merizan wrote...

Just so you guys are aware, my Twitter account will no longer be a place to discuss BioWare (at least for now). If you're following me there and that's the only reason, I suggest unfollowing me.

I will also be changing my interactions with fans on the BSN to a role that is more moderation focused and less engagement focused. Thanks to those of you who have provided wonderful conversations.

Lastly, despite what someone indicated on an earlier page, I am not a salaried employee. I am paid hourly. It's a good job, but I'm not being paid to engage with the community at 3AM. I did it because I thought it was helpful. I'm sorry that it wasn't.

EDIT: None of this affects my role. I'm still your advocate and am actively collecting feedback, thoughts, questions, concerns etc. 


I appreciate your candor, but I think most of the issues causing the frustrations to continue are the fact Bioware seems to be giving a two-faced answer to everyone.

On one face, we have the friendly employees like you who are eager to get into discussions and help our spirits, and then on the other face we have the executives above you not doing anything but putting out boiler plate PR letters and one-liners to the media.

All the while, Bioware themselves are not managing the controversy at all, allowing all kinds of major gaming sites to call their fans names and smacking the hornet's nest daily. They company seems to be enjoying the publicity so much they're letting their fans get shot down by site after site, like a parent enjoying a playground fight so much that they've ignored the fact it's their child getting it's ass kicked by a gang of other kids.

Where's Bioware's leaders defending their fans? Where's the humility? Why's it seem like all the artillery is being aimed at the fans? Is Bioware that proud of that pitiful ending that they can't admit it hasn't gone over well with the majority and not just the vocal fans?

All of the frustration aimed at you, is because the people above you aren't doing their jobs. I appreciate that you have also tried to step up, but no matter how hard you try it'll never be able to fix the situation.

Casey and friends need to make more of an effort, not you.


trust me its a double edge sword - first and formost as I've been saying and others.

BW/EA are a corp - BW while might care alittle more about their customers - EA is a major corp - they care about income streams.  They don't care if customers are happy or sad as long as they are buying.  Soon as income streams start to be interupted.  That's when EA starts caring.

We've seen that today - as I broke it down with my conversation with my dad - We've affected BW enough that its affecting EA........EA is telling BW to get this fixed.


We need to keep up the pressure - Keep being respectful - civil.......be open to discuss with BW......

HOLD THE LINE

#8838
swinburnian

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Also, heartfelt thanks to Jessica Merizan for putting up with us as long as she did.

#8839
LeoSpike

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To Ms. Merizan:

Jessica, sincere thanks for your efforts. Just because you've decided to change your interaction level doesn't mean the discourse has to stop. There's frustration, a lot of it. You were trying to help direct some of that into a constructive form. Much appreciated. Hope that you will continue, when time allows, to follow the thread. I think you'll find that your presence here has made a difference, even if it doesn't seem that way right now. Stop by and lurk now and then. We'll be here.

#8840
Nicky 192

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Jessica Merizan wrote...

Just so you guys are aware, my Twitter account will no longer be a place to discuss BioWare (at least for now). If you're following me there and that's the only reason, I suggest unfollowing me.

I will also be changing my interactions with fans on the BSN to a role that is more moderation focused and less engagement focused. Thanks to those of you who have provided wonderful conversations.

Lastly, despite what someone indicated on an earlier page, I am not a salaried employee. I am paid hourly. It's a good job, but I'm not being paid to engage with the community at 3AM. I did it because I thought it was helpful. I'm sorry that it wasn't.

EDIT: None of this affects my role. I'm still your advocate and am actively collecting feedback, thoughts, questions, concerns etc. 

Thank you for engaing with us i myself appreciate it. And i did find it helpful for what it's worth all communication is important. wow 3am-_- take care:)

#8841
mi_dad

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Fulgrim88 wrote...

Jessica Merizan wrote...

Just so you guys are aware, my Twitter account will no longer be a place to discuss BioWare (at least for now). If you're following me there and that's the only reason, I suggest unfollowing me.

I will also be changing my interactions with fans on the BSN to a role that is more moderation focused and less engagement focused. Thanks to those of you who have provided wonderful conversations.

Lastly, despite what someone indicated on an earlier page, I am not a salaried employee. I am paid hourly. It's a good job, but I'm not being paid to engage with the community at 3AM. I did it because I thought it was helpful. I'm sorry that it wasn't.

That sounds kinda resignated. :(

I don't know what happened, but I'm sorry that you ended up feeling that way.

Thanks for your work up to this point, in any case. It was appreciated, more than you might think.

i agree completely

#8842
Coolfaec

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Screw all of this, I'm just gonna shoot the pipe, what have I got to lose?

#8843
Zaknaberrnon

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shephard987 wrote...

Totally Not Swaggacide wrote...

Angry joe's video was amazing


Could you please provide a link? 

Thank You. 

Hold the Line


It's in the OP


Why we Hate the Endings:

http://angryjoeshow....fect-3s-ending/

Also: apparently he's just come out with a NEW video discussing the Indoctrination Theory.

haven't even seen it yet:

http://angryjoeshow....me3-ending-dlc/

#8844
Midarc2nd

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Jessica Merizan wrote...

Just so you guys are aware, my Twitter account will no longer be a place to discuss BioWare (at least for now). If you're following me there and that's the only reason, I suggest unfollowing me.

I will also be changing my interactions with fans on the BSN to a role that is more moderation focused and less engagement focused. Thanks to those of you who have provided wonderful conversations.

Lastly, despite what someone indicated on an earlier page, I am not a salaried employee. I am paid hourly. It's a good job, but I'm not being paid to engage with the community at 3AM. I did it because I thought it was helpful. I'm sorry that it wasn't.

EDIT: None of this affects my role. I'm still your advocate and am actively collecting feedback, thoughts, questions, concerns etc. 


Well, for what it's worth, you should be commended for your efforts and dilligence.

You represent the whole community.
The dissatisfied, the satisfied and even the apathetic (rare as they are).
It's evident through your actions and willingness to engage.

While I am making an assumption here, it seems that the majority of people do appreciate your presence (moderation focused or interactive).

Remember.
Bioware,
the people who make up the company,
the effort they put into their work
...and the games they produce,
If we didn't love all of these things as much as we do,
then the chances are we wouldn't be here to make our point.

#8845
Zero.Gee

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mattynutz wrote...

Before I begin to respond, I think it's great (and shrewd) that you took the time to compose such a long response to where this thread was going. It is probably more than we've gotten from BW at a hitch so far.

[-SNIPPED-]


I could not have come close to putting it so surprisingly well. I personally feel you basically stated what many of us were feeling. I encourage you to respond more often as I find your responses as insightful to read as agthunter's

Modifié par Zero.Gee, 21 mars 2012 - 11:45 .


#8846
MeldarthX

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Gileads wrote...

Hey guys, first time posting here. With all of the scandal surrounding this game and the possibility of a new ending DLC, I've felt that Bioware and EA are setting a very dangerous precedent in which more and more of game content will be sold to us later. But instead I am happy to see that you guys instead are setting a great precedent in which you show that we, the consumers, will not simply shut up and accept broken promises and total letdowns. We've all played games with bad endings, but this is the first time I've seen game authors blatantly lie about what the ending would be. That and the horrendous amount of DLC advertising caused me to write off Bioware as I'm sure many others have. But if all of your efforts actually cause Bioware to make amends, then you've really done them a huge favor.


*hands Glieads a Rife* welcome to the line my friend........the bar is other there; your fellow Krogans have already ate all the nuggets - but I heard pizza was coming......


HOLD THE LINE

#8847
InsaneAzrael

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MayaBalrin wrote...

My ten year old son who has watched me play most of the trilogy asked me how the game ends. I told him, "Everyone dies."
His response was, "No really. What happens?"
I repeated, "Everyone dies. You get to choose a red explosion, a green explosion, or a blue explosion."
"That can't be the ending."
I explained, "No matter what color you choose the mass relays explode."
Before I could explain further he said, "But if a mass relay explodes then the whole star system its located in is destroyed. Everyone would die. That ending stinks."

So simple even a fourth grader gets it.
Hold the line.


Your son is awesome..  A young kirrahe perhaps? :D

#8848
RobinEJ

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joopark wrote...

Great updates!

Let us continue to be civil and express our displeasure with the ending with maturity! We want better closure! We don't want to see Joker running away and crash land at some random planet with squad mates that were supposed to be with us when the beam hit! We don't want to be told that one ending (a bad one at that) is sixteen different endings! We want the plot holes to be fixed!

Hold the line!

I totally agree with You!

#8849
frypan

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Well said Drasoni, I really feel for Jessica at the moment. Hopefully they give her a decent holiday at the end of this - her and the other staff surely deserve it. As far as fisixing this goes though, keep a thought though for your fellow gamers as well, who were absolutely gutted on reaching the end, and remember some of the posts in this thread as they are really heartwrought.

Nobody is happy right now, and unfortunately that situation is likely to stay this way for another couple of weeks, or at least until the high level response team says something definitive.

Every time I think about firing up the game again it inspires a blather online instead, but I can see a time when that might change. Personally I intend to keep the issue alive by posting and keeping friends updated, most of whom are potential purchasers looking for a positive sign from Bioware, or simply interested to see what this means. Adding to the constructive solution posts with ideas seems to help too, as its good to vent ideas, even if (as in my case) they are probably ludicrous. (Katsumi pops out from stealth mode to sudden strike starchild and stop Shep - yes!)

By the way I'm one of the many who went from the 90 to the 9 in the last week. Never posted a thing online before, now I can't shut up.

If a decent solution is offered up in April, there wont be much crowing, only relief from most folks on both sides. In the meantime, stay civil, stay determined and keep holding the line until we hear something more.

#8850
Kioux

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Drasoini wrote...

Jessica Merizan wrote...

Just so you guys are aware, my Twitter account will no longer be a place to discuss BioWare (at least for now). If you're following me there and that's the only reason, I suggest unfollowing me.

I will also be changing my interactions with fans on the BSN to a role that is more moderation focused and less engagement focused. Thanks to those of you who have provided wonderful conversations.

Lastly, despite what someone indicated on an earlier page, I am not a salaried employee. I am paid hourly. It's a good job, but I'm not being paid to engage with the community at 3AM. I did it because I thought it was helpful. I'm sorry that it wasn't.


A quick salute to you.  I for one, feel that your work, both during duty hours as it were and at 3am was helpful.  We stand on opposite sides of a hotly contested issue, but that need not make us (the community and yourself) bitter enemies.  I wish you well and hopefully will be interacting with this community in the days and years to come.

I'm excited to get back into Fereldan and beyond, but (Always one isn't there?) that will depend on how Bioware responds here.

We appreciate the respect and patience you've shown, as well as the insight and candor. The bridge should be reopened in the future, by both parties, but for now we stand on opposite sides of the divide.

Enough of me waxing poetic, hold the line folks.  But never, ever disrespect your opposites, it does nothing but burn bridges.


Agreed. Why we may not have agreed on many things, and while some comments might have been taken personally on either side, it was indeed great of you, Ms. Merizan, to share your insights and opinions with us. I hope you will eventually return - and at that point, hopefully things will be more relaxed and easier to cope with. My best wishes.