Wow. After lurking for a couple of days...
I guess I'll start off here by adding my own experience with the ending.
I eagerly picked up my LCE copy at the midnight launch, got home. and slipped it in my 360. Being a Bioware and Mass Effect fan since the beginning, I was incredibly excited for the release of this game... a game that I've convinced several of my friends to check out (especially my wife, who is now just as big of a fan as I am). I have never been this excited for the release of any media, gaming or otherwise, and the game was an absolute joyride all the way through.
The Genophage, Geth/Quarians, romances, deaths, banter, gameplay, power progression... everything was so... perfect. They were all exactly the way I and so many other fans here wanted them to be (I'd even seen things that were discussed here on the BSN directly implemented and though 'hey, BW really was paying attention to us!). I raided the Cerberus Base, avenged Thane with a badass renegade interrupt, and was incredibly and completely excited as I checked my Assets one more time (about 7k effective without touching multiplayer, I believe) and began the assault on the Reapers.
My heart was racing as I wondered if I had made the right decisions, if my Shepard was going to return to see his loved ones again, if all the things I've done throughout the games was the "right" decision. I took out the Reaper Ground troops, got my ass handed to me by Marauder Shields a few times, then hit the conduit feeling like a total badass. Even the confrontation with TIM was excellent, bringing him back to "humanity" Saren-style and convincing him to end himself. I cried when Anderson, Shepard's mentor... no, my mentor passed away, and still I was hanging on the edge of my seat for the final moments of the most epic trilogy I've ever witnessed.
My emotions were at their peak, I was ready to even sacrifice my Shepard for the good of the galaxy. And then "Star Child" shows up. It was a little weird, but I was okay with him as he explained the situation to me. As the conversation went on, a dreadful realization hit me: everyone's still screwed no matter what I did or will do. Wrex will never get to return to Tuchanka to lead his clan back to greatness. Tali will never get to build her house on Rannoch with her people. Garrus will never return to his family on Palaven. Everyone I have grown to care so much for over the years is completely and totally SOL, with me having no way to change that. I felt as if all my work, all those decisions, had become ultimately meaningless. Hell, maybe it was better that the hope Shepard gave these people never happened. To have the homeworld reclaimed for the Quarians, only to lose all FTL technology? It seemed to cruel to be true.
Ultimately, I led my Shepard toward the Synergy ending, as my wife had so astutely stated she didn't receive that option (she had completed the game while I was at work, and warned me that I would be angry. I thought maybe she had missed something or made a wrong choice somewhere... so much for my optimism!) I figured it was the "preferred" ending.
I figured, hey, maybe with everyone stuck in the Sol system they could figure something out from there. At least my crew would be able to return to Earth, which in my head would become the new center of some new Galactic Government.
But wait... why is the Normandy trying an FTL jump??? Where are they going and why? Why did the Space Magic that was supposed to merge organic and synthetic life destroy my ship? Even if it did destroy the relays, why the Normandy? Most importantly, why the hell did Joker and my loyal crew abandon me so easily? We were a family... and they left Earth without even knowing what happened to me. Then the Normandy lands on a nice looking planet, Joker and EDI are happy, okay. I guess this is where I see the real repercussions of my actions; I could live with that. If knowing that what I did really did affect how things would be after the mandatory relay destruction, I could live with it. Ashley then steps out... wait, wasn't she on the ground team with me? How did she get back? Why didn't she follow, or wait from word from me? Well, at least she was alive. And then the screen faded. I expected it to fade to more scenes of the homeworlds, or at least a DA:O style epilogue to tell me how things were going down. But no... credits. In those few moments, my heart sank to the ground and I felt like I had just wasted a great portion of my gaming life. All the promises of choice mattering, multiple endings... all bull, apparently.
I wasn't just mad. I was legit depressed. I haven't been able to really play much of anything since... I started my second playthrough just to see my Tali romance play out, but I have no intention of finishing it past the Cerberus base and it still just doesn't feel right. I have eight other Shepards waiting to load up, but to do so almost feels like a disservice to them. I'm going to let them lay for now, not seeing what happens in the future. I couldn't even bring myself to get online and check the forums... I felt kind of like a tool for getting so upset about this. "It's just a game," I'd tell myself, but then I realised...
Mass Effect has been more than a game to me. It's been a friend. A journey. An... experience. To see that all of my decisions throughout that journey lead to ultimately the same end, I felt betrayed. It's a shame because of how amazing the rest of the game is, but I just can't see myself playing more until I know Bioware will fix it. Shepard doesn't have to survive... hell, the Relays can stay destroyed. I'd prefer they didn't and I got my (near-unnattainable would be ok) everyone lives, Reapers are destroyed ending, but if I don't that's okay. I just need to know what the hell just happened, and that my decisions really have had an impact on how things will play out. I need to know I haven't wasted my time, and that my faith in Bioware wasn't misplaced. Hell, I even defended the merits of DA2... but with this... I don't know if I can stay loyal, Bioware. Please don't make me leave you. I haven't cancelled my SWTOR account yet but... I will if this isn't resolved. I just can't do it.
Hold the Line.
And Marauder Shields really did try his best to stop me. I should have let him.