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EA/Bioware in Full PR Damage Control Mode *UPDATED 3/22/12, 5:28 PM UTC/GMT -4 hours*


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#9376
daemiendrake

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vrumpt wrote...

Just wanted to say that this thread and the people who actively take part in it just disgust me. The people who work at Bioware are humans, not some robots who don't have any emotions whatsoever.

You greedy careless human beings are so tunnel visioned by this random guy who knows how to put big words and logic together that you completely forfeit any compassion and sympathy you had for your own selfish interests. Thats insulting to the human race. You have been indoctrination by this clever individual whose posts you idolize in the OP into thinking that any little word, thought or even breathe by Bioware is a huge organized PR scandal. Its disgusting. I hope everybody here enjoys ruining the lives of others solely because you were dissatisfied by the ending of a freaking video game. First world problems, and at the cost of losing your humility in the process.

Please carry on though, i'm sure i'm just another paid PR stunt who was sent to break your goddamn line.


You are not a PR Stunt. Troll? Most likely. If you could kindly refrain from psting in this thread unless you have some -civil- -respectful- comments to add. We are not flaming or attacking anyone.

@Jessica- thank you for all your dialogue and for listening to us. I'll probably grab a twitter act soely because I like puppies and dinosaurs :D
@everyone else: Stick together folks. Also remember to take breaks. get rest, relax, eat. The last thing any of us need to do is to get too wound up due to lack of anything.
As always this ex-soldier and current Cmdr Shepard salutes you all.
Hold the line.

#9377
Reidbynature

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vrumpt wrote...

Just wanted to say that this thread and the people who actively take part in it just disgust me. The people who work at Bioware are humans, not some robots who don't have any emotions whatsoever.

You greedy careless human beings are so tunnel visioned by this random guy who knows how to put big words and logic together that you completely forfeit any compassion and sympathy you had for your own selfish interests. Thats insulting to the human race. You have been indoctrination by this clever individual whose posts you idolize in the OP into thinking that any little word, thought or even breathe by Bioware is a huge organized PR scandal. Its disgusting. I hope everybody here enjoys ruining the lives of others solely because you were dissatisfied by the ending of a freaking video game. First world problems, and at the cost of losing your humility in the process.

Please carry on though, i'm sure i'm just another paid PR stunt who was sent to break your goddamn line.


We appreciate your feedback, but what did you enjoy most about the Retake movement? :whistle:

Modifié par Reidbynature, 22 mars 2012 - 06:01 .


#9378
cyrrant

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RagingCeltik wrote...

You know what I miss? I miss the days that all I wanted was my ME1 Femshep face to import properly. There was so much innocence back then.


I was just thinking about "the good old days".  Like, a week ago when I had some hope that this was all a big misunderstanding and that Bioware was just waiting for the game to be released in Asia before they gave us all the real endings.  My brain said "No!" but my heart was telling me, "Yes!".

Should have listened to the brain...and Marauder Shields.

With this, I'm going to bed.  Hold the line for me, I'll be back tomorrow morning.

Our Choices Should Matter - Hold the Line

Modifié par cyrrant, 22 mars 2012 - 06:03 .


#9379
DuneMuadDib

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cyrrant wrote...

vrumpt wrote...

Just wanted to say that this thread and the people who actively take part in it just disgust me. The people who work at Bioware are humans, not some robots who don't have any emotions whatsoever.

You greedy careless human beings are so tunnel visioned by this random guy who knows how to put big words and logic together that you completely forfeit any compassion and sympathy you had for your own selfish interests. Thats insulting to the human race. You have been indoctrination by this clever individual whose posts you idolize in the OP into thinking that any little word, thought or even breathe by Bioware is a huge organized PR scandal. Its disgusting. I hope everybody here enjoys ruining the lives of others solely because you were dissatisfied by the ending of a freaking video game. First world problems, and at the cost of losing your humility in the process.

Please carry on though, i'm sure i'm just another paid PR stunt who was sent to break your goddamn line.


That's great!  Was there anything you did like about the Retake Mass Effect 3 movement?



God, that's funny, cyrrant.  Thanks for that laugh.

Sad to see that's how vrumpt views this thread.  There's been times the line was toed a bit much, but I'd like to think it's been more civil and respectful than characterized by your post.  I hope those posting in this thread and the Retakers in general can display less viritol than vrumpt's post. Civility and respect will most benefit all concerned.

#9380
Denvian

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Just a shout out to Jessica! You are amazing!

(this might seem like a useless post but I think it is a good idea to seed some good will through the flames of the forum.)

Modifié par Denvian, 22 mars 2012 - 06:16 .


#9381
IndustrializedTaco

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cApAc aMaRu wrote...

Jessica Merizan wrote...

Just so you guys are aware, my Twitter account will no longer be a place to discuss BioWare (at least for now). If you're following me there and that's the only reason, I suggest unfollowing me.

I will also be changing my interactions with fans on the BSN to a role that is more moderation focused and less engagement focused. Thanks to those of you who have provided wonderful conversations.

Lastly, despite what someone indicated on an earlier page, I am not a salaried employee. I am paid hourly. It's a good job, but I'm not being paid to engage with the community at 3AM. I did it because I thought it was helpful. I'm sorry that it wasn't.

EDIT: None of this affects my role. I'm still your advocate and am actively collecting feedback, thoughts, questions, concerns etc. 


Someone got told off, and told that her posts weren't helpful. Since everyone in this thread found the posts most insightful, I can only guess that the people saying it wasn't were from PR. This post even sounds like it was written by PR. 

Interesting to see how the company treats its staff so similarly to its consumer base.

I disagree with you my friend. Assuming everything out of every Bioware employees mouth is PR is unfounded. I kindly ask you to consider what she was saying. People have been throwing wild accusations as of late. That is not what the group is about. If we let this digress into a flame war, how are we better than what a good majority of the media makes us out of be? 

#9382
-PG-Skyre

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vrumpt wrote...

Just wanted to say that this thread and the people who actively take part in it just disgust me. The people who work at Bioware are humans, not some robots who don't have any emotions whatsoever.

You greedy careless human beings are so tunnel visioned by this random guy who knows how to put big words and logic together that you completely forfeit any compassion and sympathy you had for your own selfish interests. Thats insulting to the human race. You have been indoctrination by this clever individual whose posts you idolize in the OP into thinking that any little word, thought or even breathe by Bioware is a huge organized PR scandal. Its disgusting. I hope everybody here enjoys ruining the lives of others solely because you were dissatisfied by the ending of a freaking video game. First world problems, and at the cost of losing your humility in the process.

Please carry on though, i'm sure i'm just another paid PR stunt who was sent to break your goddamn line.


And yet, we aren't the ones jumping into a forum to insult the people in it. We have so little compassion that we even decided to give to charity (I, myself, have been sponsering a child in pakistan for 3 years now. On top of the charity we are donating to). Not to mention the fact that many of us have gone out of our way to thank Jessica for talking to us during all this as well, or the fact that many of us think very highly of the writers throughout the game.

Also, most of us have come up with our own reasons for this, hells, I didnt even know who the OP was or what they wrote till you just made me think of reading it now.
Take your small mindedness and insulting behaviour elsewhere. If you don't have any imput, be it for or against our agrument, then you neednt be here.

#9383
cyrrant

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beetlebailey123 wrote...

If we let this digress into a flame war, how are we better than what a good majority of the media makes us out of be? 


I'm a little too tired to parse everything that went down in regards to this particular quote pyramid.  This last line I think is very true.

Aside from that, Jessica's post has long since been put to bed.  I think we've decided it's water under the bridge at this point, and dredging it up will only derail the thread again.  I beg you to please just let it lie.

Our Choices Should Matter - Hold the Line

Night everyone!

#9384
Janus382

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Paparob wrote...

CaptainBlackGold wrote...

Just voted; the "change the ending" option is losing - I suspect cheating.

Anyways, it only takes a second and every little bit of evidence helps.

1) Its a bad poll

2) Is that kind of paranoia needed? I really doubt Bioware is going to rely on some GameFAQs poll to the point they are actively trying to stuff the ballot box. Just relax man, take things in good faith until proven otherwise. We've got no reason to believe that Bioware is stuffing the ballot box on a GameFAQs poll.


GameFAQs polls routinely have a high number total... 20k, 40k, 100k+ (maybe 200k during their character battle finals), so it might be useful as a large sample size.  

However, I've personally have had a hard time convincing people of the importance of changing the ending to ME3, who haven't played the game (or the series).  It seems to be one of those "you had to be there" situations for a lot of people... so it's hardly surprising to me that a lot of people who have no experience with Mass Effect would jump at the two "NO" options.  Also, their polls are usually contributed by Users, so any bias may not be the intention of GameFAQs... maybe the User :P

So, go vote for a "YES" option (a yes is a yes, after all), don't let the amount of "NO" votes get you down, and don't cry "cheating!".  It's not.

Hold the Line.

#9385
cyrrant

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-PG-Skyre wrote...

vrumpt wrote...

<snipped cuz I won't give him the satisfaction of propagating the troll post>


And yet, we aren't the ones jumping into a forum to insult the people in it. We have so little compassion that we even decided to give to charity (I, myself, have been sponsering a child in pakistan for 3 years now. On top of the charity we are donating to). Not to mention the fact that many of us have gone out of our way to thank Jessica for talking to us during all this as well, or the fact that many of us think very highly of the writers throughout the game.

Also, most of us have come up with our own reasons for this, hells, I didnt even know who the OP was or what they wrote till you just made me think of reading it now. Take your small mindedness and insulting behaviour elsewhere. If you don't have any imput, be it for or against our agrument, then you neednt be here.


Argh!  Stuff is happening while I'm trying to say goodnight!  I am of the opinion that we should let this particular troll fade into obscurity.  I realize that people are trying to make rational arguments to respond to him, but at this point what good does it do?  He came in here spoiling for a fight, we're only granting him satisfaction by rising to his obviously inflammatory language.

Our Choices Should Matter - Hold the Line

Modifié par cyrrant, 22 mars 2012 - 06:19 .


#9386
IndustrializedTaco

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[quote]vrumpt wrote...

Just wanted to say that this thread and the people who actively take part in it just disgust me. The people who work at Bioware are humans, not some robots who don't have any emotions whatsoever.

You greedy careless human beings are so tunnel visioned by this random guy who knows how to put big words and logic together that you completely forfeit any compassion and sympathy you had for your own selfish interests. Thats insulting to the human race. You have been indoctrination by this clever individual whose posts you idolize in the OP into thinking that any little word, thought or even breathe by Bioware is a huge organized PR scandal. Its disgusting. I hope everybody here enjoys ruining the lives of others solely because you were dissatisfied by the ending of a freaking video game. First world problems, and at the cost of losing your humility in the process.[quote]

Please carry on though, i'm sure i'm just another paid PR stunt who was sent to break your goddamn line. [/quote]
I understand your opinion. We are not trying to ruin anyones life. We are simply trying to show our distaste for the product that we as consumers have purchased. Please remember that in the process of this protest, we have donated over 70k to charity. I think your insults are unfounded, and out right rude. The person who is posting those things is a former PR man himself. We do listen, but we also criticise what he says as well. We are a group of critical thinkers. I'm sorry you feel this way.

#9387
NightWeaselX

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I made a post a bit ago about my experience in customer service located here:
social.bioware.com/forum/1/topic/355/index/10420287/1#10421602

I'll add a few things to it here.  As I state, I work in insurance, and if you think people rant and rave here, you have no idea.  I won't mention it by name, but I'm "On your side".  One thing to remember, the people like Ms Merizan aren't the big bosses.  Some stuff she says maybe she shouldn't have.  Sometimes I've said things that a customer then spins back to me in the totally opposite way of how I said it.  Believe me, I'm not a fan of the insurance industry as a whole, but I understand the need for it.  As such, I don't candy coat what I tell the customers that do escalate to me. I'm honest with them and I do what I can for them.  As trite as it may sound, I try and empathize with the customer and take their concerns and complaints seriously.  As such, maybe I say something in the wrong way than what is actually meant leading the customer to hear something different than what I actually said.  It happens, we're human and we make mistakes in communication all the time.  I can't change company guidelines or laws, but I'll listen and forward things on to the Office of Customer Relations when it's something that should be looked into.  However, I won't do this if you're disrespectful or rude.  It's a respect thing, if you want respect from me, than show me respect and vice versa.  If I don't show you any, don't show me any.  We can tear apart her words and be antagonistic and accusatory all we want.  The truth is we don't know her from Eve.  Maybe she's a liar or maybe she's a saint.  The fact is, she's a person that had no control over what we're angy about in the game, and she's doing her best.  Treat her with some respect, and stop analyzing everything she says.  Maybe she has a PR person looking over her shoulder, or maybe she is typing from her gut and being honest with what she can be honest about.  The cold hard fact is we honestly do not know her, and we should show her a bit more respect than what we have.  Right now her job is a pretty ****ty one, and while I hope she comes back in a more engaging manner after she's had some time to refocus, I hope that we can at least provide her with a bit more respect than what has been shown.  In my position I've been cussed out, yelled at, told I was going to get the crap kicked out of me, insulted in ways I can't post here, called a racist and other unpleasantries.  Most of the time these things don't get to me, but sometimes they do and I need a breather.  Hopefully that is what she is doing.  But like the people on the phone I deal with, they don't know what kind of person I honestly am to be making the claims they do, and I don't think we should be doing the same to the reps on the forums.  These aren't the leaders, they're the grunts.  I hate the endings, still can't play any games at all for disgust, but I'd much rather give someone I don't know the benefit of the doubt and meet at a table to have an honest discourse for both sides than to alienate and isolate ourselves from anyone on the other side that might truly be listening.  If she does come back, rather than analyzing every word she says, maybe we should try and talk to her like she's our neighbor rather than the enemy.

P.S. For those of you that want to pull the PR crap about trying to make themselves/Bioware seem human and that I'm falling for it, there's nothing to fall for.  We are human, and we should treat each other as such.  Ms Merizan didn't write the story.  I'm not saying cave in, or anything like that.  I think we need to stand our ground, but  I'd just rather see everyone treat each other like a brother or sister in this even if they have an opposing opinion.  We're human, we have em like we have butt cracks.  Now, if Casey or Mac or someone that actually did have an active hand in what we're upset about posts, I still say show respect but do so with passion and conviction about your feelings.  Remember though, cursing and yelling don't move you to the top of the priority list.  Hold the line, but do so with honor and respect.

P.P.S.  As for her line that she didn't share our beliefs that the ending sucked, so what?  Personal beliefs don't matter in a job setting as long as you do your job, unless of course you're a religious leader.  I fully believe you're a ****** if you live on a river that floods every other year, but if you do and you're my customer and you have a claim or issue about your insurance I'll do my damnedest to make sure I still do everything I can for you despite my feelings.  It's called having a good worth ethic and integrity  Until we know that she in fact is not doing her job, or that her bias is honestly hindering her job, I don't think we need to throw that in her face either.  She was trying to be honest with us and it backfired.  Don't judge her job performance, work ethic, or integrity as it's a complete unknown to us at this point and it only further alienates us from those that may truly be trying to help.

P.P.P.S.  LOL!  Good grief  Anyways, took me a bit to write that, so looking over some of the newer posts, seems some of this has been said 'water under the bridge' which I truly hope it has.

Modifié par NightWeaselX, 22 mars 2012 - 06:25 .


#9388
-PG-Skyre

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cyrrant wrote...

Argh!  Stuff is happening while I'm trying to say goodnight!  I am of the opinion that we should let this particular troll fade into obscurity.  I realize that people are trying to make rational arguments to respond to him, but at this point what good does it do?  He came in here spoiling for a fight, we're only granting him satisfaction by rising to his obviously inflammatory language.

Our Choices Should Matter - Hold the Line


I'm a "troll" myself (although, as I understand it, using the term isn't allowed on the BW forums). More of an "anti-troll troll"...if that makes sense. However, I just like pointing out the obvious flaws in peoples derogitory posts towards us. Call it a hobby, or my calling in life...
However, I don't do that to people that offer proper conversations. If that young boy had instead come in and had a civil conversation, I would have been the first to offer him cookies and warm milk...no...serious...

Note- Still, can't help but want to ask him: "So, what do you really think?", in retort to...whatever he said.

#9389
andresruiz

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You know all this discussion made me forget about when the ending issue first came up how the responses from Bioware made it seem like they planned the ending to be bad on purpose. If I recall correctly they said they were going to do something "special" with it and they strongly suggested to "keep your saves". Back then I was confident Bioware were truly going to pull a rabbit out of the hat and release the "Truth" DLC and make everyone go "oh you clever bastards! You're geniuses", but the more responses to feedback they give, the more I realize that they ACTUALLY did drop the ball on this one. I never thought it would be possible from the masters of the story telling element in games, but I guess they're still human. Hopefully they'll listen to the fans and implement changes. I know this will be water under the bridge for me if they do. Hell, I'd even be so bold to say that they'd gain a massive amount of respect and loyalty from the players.

#9390
Lil One

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Morning, all, reporting for my spot again. Tons of activity overnight I see. Too much to catch up on, but I see Jessica dropped by and a few others. I don't think this is easy for anyone, not for us, not for those who liked the ending, not for BioWare...

I just feel they did not deliver on their promises, BioWare, and to top it off they just confused and upset most of us. I am over the part of being (too) upset and each day simply grow in resolve to see this through. For our sake, for the sake of the games (sorry, BioWare), for the sake of any game to follow. For the love of the game.

Thanks to all that encourage me to carry on when I need it.

Phew, morning rant over. Holding the line.

#9391
Dane Seagal

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Btw, about this link, and everyone else saying art shouldn't be changed. The problem is that WE actually made the art. The art is the beautiful story, and although Bioware created it, we shaped our own. We made our own Shepard, forged relationships, made our own decisions. So hell yeah we have a right to demand a change to the ending.

#9392
cApAc aMaRu

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DarkSpiral wrote...

cApAc aMaRu wrote...

Jessica Merizan wrote...

Just so you guys are aware, my Twitter account will no longer be a place to discuss BioWare (at least for now). If you're following me there and that's the only reason, I suggest unfollowing me.

I will also be changing my interactions with fans on the BSN to a role that is more moderation focused and less engagement focused. Thanks to those of you who have provided wonderful conversations.

Lastly, despite what someone indicated on an earlier page, I am not a salaried employee. I am paid hourly. It's a good job, but I'm not being paid to engage with the community at 3AM. I did it because I thought it was helpful. I'm sorry that it wasn't.

EDIT: None of this affects my role. I'm still your advocate and am actively collecting feedback, thoughts, questions, concerns etc. 


Someone got told off, and told that her posts weren't helpful. Since everyone in this thread found the posts most insightful, I can only guess that the people saying it wasn't were from PR. This post even sounds like it was written by PR. 

Interesting to see how the company treats its staff so similarly to its consumer base.


That is a wild-arsed guess, completely unsubstantiated.  Kindly avoid such things.


Not really. It reads like an official statement, its tone is MUCH different than her other messages. She later came in and said that it was because of certain users who were critical of what she was saying but
a. i don't believe it and
b. thats really un-proffessional 


The more it goes on the more I think the whole Merizan issue was a test to see how the thread would respond to dialogue with a real person. I think what they wanted was vitriol, and what they got was reasoned criticism and analysis.

Vitriol is good for them, criticism and analysis is bad. If the thread had responded to 'I'm fine with the endings' with abuse, they would have had what they needed to marginise us even further, like what happened with Hepler over Dragon Age.

Instead we had a lot of 'this was said, you said this, we were told this, why did this' to which PR has no answers they are willing to share.

Merizan left the thread because her posts weren't helpful TO EA AND BIOWARE

#9393
ericjdev

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This wild speculation about Jessica's posts is seriously counter productive.

#9394
JPR1964

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'Morning everyone!

One more rude people in the thread, and one that don't understand how it works in real life.

Most of the "official" and "non official" message are PR talk : carefully worded, as neutral as possible...

JPR out!

#9395
DarkSpiral

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ericjdev wrote...

This wild speculation about Jessica's posts is seriously counter productive.


Seriously.  Creating conspiracy theories out of thin air makes us look like the people that noone takes seriously.

#9396
cApAc aMaRu

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ericjdev wrote...

This wild speculation about Jessica's posts is seriously counter productive.


The posts themselves are counter-productive. I don't think they achieved PRs goals, and they have created division in the thread. They muddied the already muddy waters.

This whole fiasco goes to show the massive disconnect between the corporation and the consumer. They are trying to sell us a product, a product that has emotional connections as a core feature, but they refuse to make emotional connections with us.

#9397
Mr.BlazenGlazen

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Or maybe guys, just maybe Merizan is an actual human being? Just saying.

#9398
cApAc aMaRu

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DarkSpiral wrote...

ericjdev wrote...

This wild speculation about Jessica's posts is seriously counter productive.


Seriously.  Creating conspiracy theories out of thin air makes us look like the people that noone takes seriously.


Don't need to create conspiracy theories, EA announces them at shareholder meetings.

#9399
ArmyKnifeX

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cApAc aMaRu wrote...

ericjdev wrote...

This wild speculation about Jessica's posts is seriously counter productive.


The posts themselves are counter-productive. I don't think they achieved PRs goals, and they have created division in the thread. They muddied the already muddy waters.

This whole fiasco goes to show the massive disconnect between the corporation and the consumer. They are trying to sell us a product, a product that has emotional connections as a core feature, but they refuse to make emotional connections with us.


In my VERY humble and most likely wrong opinion, there's the possibilty that Jess has been forced to stop talking about BW and ME3 because some of her comments were leading a lot of us on, then she'd doublespeak back on it.

#9400
ReavousX

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ericjdev wrote...

This wild speculation about Jessica's posts is seriously counter productive.


That ship has most definitely sailed.